Modern Restaurant Management

JANUARY 2, 2024

The data collected will help create future strategies to identify customer preferences influencing a company's sales and marketing strategies. As the demand for robotics increases, solutions like franchising and bringing robots closer to home will augment market growth and penetration. Golden Corral is one.

2024 493

2024 Food Safety Fast Casual Insurance 493

Modern Restaurant Management

JANUARY 12, 2022

The pandemic has permanently altered the consumer-restaurant relationship with operators investing in technology and real estate to align with changing consumer preferences, according to the 2021 Restaurant Franchise Pulse survey, conducted by TD Bank. " Restaurant real estate changes to align with consumer preference.

2022 539

2022 Mobile Ordering Guest Recovery Point of Sale 539

Modern Restaurant Management

FEBRUARY 18, 2020

Technology-enabled franchises are better positioned to continually evolve to meet guests’ changing expectations. We’re going to see companies come to market with the ability to tap into their security systems and use facial recognition and audio, enabling them to: Identify customers and attach them to loyalty programs.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

NOVEMBER 11, 2019

Loyalty rewards for their restaurants and bars: Almost 1 in 3 (32 percent). “Hotel brands, especially those with locations in various cities around the world, have a unique opportunity to build loyalty with customers through their F&B offerings. ” Building Loyalty. The Local Influence.

Travel 297

Travel Food Hotels Loyalty Program 297

Rocket Fuel

NOVEMBER 19, 2024

Point-of-service (POS) systems:  POS systems are data powerhouses, tracking information on sales, customer behavior, inventory, labor, vendor invoicing, promotional/coupon usage, loyalty programs, takeout/delivery orders and overall cash flow. But that’s just the beginning.

Operations 52

Operations BOH Franchise Franchising 52

Restaurant365

FEBRUARY 25, 2020

Your restaurant profit margin can be influenced by food and inventory trends, your geographic location, the state of the broader economy, and a wide range of other factors. Although factors like franchise affiliation may affect profit margins, fast casual restaurants typically have an average profit margin of 6-9%.

Loyalty Program 183

Loyalty Program Point of Sale Fast Casual Online Ordering 183

Restaurant365

NOVEMBER 19, 2019

In addition, more than half of smartphone users report using their phones to take advantage of special deals, rewards, or loyalty programs from restaurants. The more locations a brand or franchise has, the harder it is to create a consistent dining experience. Balancing costs of providing delivery with a profitable bottom line.

2020 92

2020 Operations Mobile Ordering Social Media 92

Apicbase

JUNE 20, 2022

You can do many things as a franchisor to improve your chances of building a thriving restaurant franchise. Even if you’ve ticked all the right boxes and executed every step of the restaurant franchise playbook to perfection, your ability to attract and retain strong franchisees is essential to your success. John van Kooten.

Recruiting 52

Recruiting Franchise Franchising Loyalty Program 52

Apicbase

FEBRUARY 29, 2024

85% of operators use POS data to engage with customers via text or email, while 60% use it for their loyalty programs. 39% of restaurants plan to use business data to understand what customers want, while 38% want to use marketing programs to engage more with them. Let’s dig in. million tons in 2020 and 12 million tons in 2021.

2024 52

2024 Operations 2023 Loyalty Program 52

Restaurant365

SEPTEMBER 3, 2021

Data should heavily influence labor cost decisions, but many restaurants struggle with how to fully utilize it. A strategist can prioritize recommending strategies for navigating new revenue opportunities like delivery, takeout, ghost kitchens, or franchising activities. Optimizing Labor Costs. Strategizing Business Growth.

Waste 78

Waste Cash Management Point of Sale Front of House 78

Rocket Fuel

JANUARY 18, 2025

Loyalty programs, such as PAR Punchh, integrated into these apps offer personalized rewards based on purchasing history, further enhancing customer engagement. Innovations in fast food offerings Many trends in quick service restaurants have become heavily influenced by consumer demands for health, sustainability and convenience.

2025 52

2025 Mobile Ordering Food Customer Service 52

Modern Restaurant Management

JULY 27, 2020

In this edition of MRM News Bites, we feature sobering statistics from Yelp, a ghost kitchen franchise model, franchise explosions expected and falling for for an improved PSL. Ghost Kitchen Franchise Model. After signing a franchise agreement, owners are operational on the platform within 10 days. Yelp Sees COVID Effect.

Franchise 443

Franchise Franchising Mobile Ordering Kitchen Safety 443

BNG Point of Sale

JULY 16, 2021

You could create a promotion where guests of your new business are given discounts on their first visit only or offer a loyalty program to regular customers, this will encourage them to come back again for more. Average Restaurant Revenue for a Second Location.

Point of Sale 52

Point of Sale Seasonal Menu Customer Service Fine Dining 52

Modern Restaurant Management

DECEMBER 4, 2020

Over one-quarter of respondents (27 percent) believe that a company's social distancing policies are among the most important characteristics when choosing a local business, roughly equal with the appearance of the store (28 percent), and above familiarity (21 percent) and loyalty (19 percent). To access the full report, click here.

Loyalty Program 364

Loyalty Program Online Ordering Consumer Goods Fast Casual 364

Modern Restaurant Management

JANUARY 31, 2020

According to a report from Sift: 62 percent are concerned that their interactions with QSRs will lead to some type of fraud, whether it’s stolen payment information, account takeover, hijacked loyalty rewards points, or fake reviews. Giants Enterprises operates a daily tourism program at Oracle Park as well as The Gotham Club.

2020 480

2020 Loyalty Program 2019 Point of Sale 480

Modern Restaurant Management

JUNE 3, 2021

Fast and easy (56 percent) ties with coupons and deals (56 percent) for the top reasons consumers download apps followed by earn and track loyalty points (48 percent), easy payment options (43 percent), and to avoid long lines (40 percent). Franchise Operations Index. Apps are being downloaded for convenience and discounts.

2021 474

2021 Fast Casual Mobile Ordering Guest Recovery 474

Modern Restaurant Management

DECEMBER 28, 2020

And while they have little choice but to embrace third-party delivery services, doing so puts another brand in control of their customer and risks eroding customer loyalty. Ross Franklin, CEO and Founder of Pure Green Franchise. Operators are going to have to get creative in how they continue to foster those customer relationships.

2021 497

2021 Kitchen Safety Food Safety Mobile Ordering 497

Modern Restaurant Management

SEPTEMBER 24, 2021

MRM Franchise Feed contains the latest news in restaurant franchising. “Team member tenure at White Castle is unprecedented in our industry, and that loyalty absolutely goes both ways.” “I am so grateful for the loyalty our fans here in South Jersey have shown to our existing Pancheros restaurants.

Franchise 462

Franchise Franchising Customer Experience Back of House 462

Lavu

FEBRUARY 19, 2020

As the owner or manager of a restaurant , you might even be unknowingly influenced by one of these trend makers! . Brinker entered the industry working for the owner of Jack in the Box, and in two years, grew the business from five shops to a nationwide franchise. Loyalty programs work, especially to get you through catastrophes. .

Fast Casual 78

Fast Casual Franchise Franchising Point of Sale 78

Modern Restaurant Management

APRIL 1, 2025

Nearly half (47 percent) of diners say they engage with loyalty programs at least once a week, up significantly from just 34 percent in 2023. To improve retention, operators are focused on technology that delivers structured onboarding programs, leadership development, and real-time feedback tools.

Pricing 251

Pricing Technology 2025 Point of Sale 251

Modern Restaurant Management

DECEMBER 31, 2019

Restaurants will likely continue to offer innovative benefits like free or discounted education, or other programs such as our managing partners program, which allows managers to run their own locations. With the launch of Yelp’s LIVES program nationwide, health and hygiene inspection scores are now at diners’ fingertips.

2020 345

2020 Kitchen Safety Consumer Goods Food Safety 345

Modern Restaurant Management

NOVEMBER 2, 2020

This edition of MRM Research Roundup features the impact of cold weather on restaurant viability, why franchises need to be nimbler and the pandemic's effect on guest expectations. " Changes to Franchise Real Estate are Uncertain. Restaurant Adaptation. ” Off-Premise Focus. " Franchisees Become Nimbler.

2020 553

2020 Mobile Ordering Hotels Food Safety 553

Modern Restaurant Management

DECEMBER 17, 2024

This is why it’s essential that operators invest in comprehensive training programs and foster a positive work environment. A well-trained, motivated workforce is the cornerstone of exceptional service and high-quality products – two factors that are critical to generating customer loyalty.

2025 419

2025 Back of House Front of House Customer Experience 419