Open for Business

JULY 7, 2023

The popularity of loyalty rewards programs is easy to explain: Great loyalty rewards programs drive revenue by helping restaurants turn new guests into regulars. With so many options out there, from “stealth” loyalty programs to app-based options with AI-powered personalization, it can be tough to know where to start.

Loyalty Program 78

Loyalty Program Point of Sale Social Media Mobile Ordering 78

Modern Restaurant Management

NOVEMBER 20, 2019

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. CPK Brings on Franchise Veteran. Send news to Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com. Giorgio Minardi. ” Rex's Ready to Grow.

Franchising 104

Franchising Franchise Customer Experience Seasonal Menu 104

Modern Restaurant Management

AUGUST 15, 2024

Invest in Technology The simplest way to reduce labor needs in any business is to use technology to streamline and automate processes. If a franchise needs four employees to serve 60 customers per hour, they’ll require only three skilled staff to complete the same task.

Loyalty Program 179

Loyalty Program Hiring Point of Sale Recruiting 179

Modern Restaurant Management

AUGUST 25, 2022

Though much ink has been spilled over the difficult hurdles restaurants survived — and thrived — through, it’s also important to highlight the positive changes that are transforming the industry, and that includes technology. Technology, Then and Now.

Technology 189

Technology Mobile Ordering Social Media Customer Experience 189

Modern Restaurant Management

MAY 22, 2024

The move away from the “real-estate/master area developer” for franchising expansion to now a more classic food operation-focused model makes it an ideal time to get into Subway. Technology is required for both back-of-house and front-of-house efficiency and effective customer service. What’s next for Subway?

Front of House 188

Front of House Back of House Leadership Franchise 188

Apicbase

OCTOBER 14, 2022

It’s a giant leap from running a handful of locations in-house to franchising your restaurant. This article lists ten crucial restaurant franchise metrics. Owning a franchise means collaborating with multiple independent business owners. 10 Key Metrics Restaurant Franchises Should Focus On And How To Improve Them.

Franchising 52

Franchising Franchise Online Ordering Loyalty Program 52

Modern Restaurant Management

OCTOBER 29, 2024

On October 1st in Chicago, Meta’s Restaurant Summit brought together more than 100 marketers from some of the most recognizable franchises in the industry for a buffet of diverse programming, discussion, and exploration into the world of restaurants. The proof is, well, in the pudding. Talk about a cherry on top!

Marketing 164

Marketing Advertising 2024 2023 164

Modern Restaurant Management

OCTOBER 10, 2024

Consider a large Mexican fast-casual chain that implemented a tuition coverage program for employees pursuing degrees in fields like agriculture, culinary arts, and hospitality. Similarly, a prominent fried chicken QSR recognized the limitations of its existing scholarship program, which primarily benefited traditional students.

Education 88

Education Loyalty Program Leadership Fast Casual 88

Modern Restaurant Management

JUNE 12, 2023

For restaurant owners or franchise managers, the importance of brand purpose and social responsibility can’t be overstated, especially when attracting the Gen Z demographic. Brand purpose is crucial in the management of restaurants as it can significantly enhance customer loyalty, employee engagement, and overall business performance.

Social Media 167

Social Media Loyalty Program Communication Website Management 167

Modern Restaurant Management

JANUARY 8, 2024

This trend reflects the growing popularity of drive-thru and fast-casual dining, coupled with the demand for digital technologies such as QSR digital signage and QR codes. The future of restaurant businesses will likely involve a hybrid approach, combining the efficiency of technology with the warmth and personal touch of human service.

2024 215

2024 Loyalty Program Cash Management Customer Experience 215

The Restaurant Times

AUGUST 12, 2021

Founded in 2015, the brand chose franchising as the apparent route to scale the business. With 200+ outlets, it has been essential for the brand to track the performance of each outlet, maintain consistency, customer loyalty, identify the gaps in the business and create innovative sales strategies. .

Loyalty Program 94

Loyalty Program Operations Franchise Franchising 94

Modern Restaurant Management

SEPTEMBER 14, 2022

AI is a program developed by humans to respond to a set of instructions under specific environments. AI programs factor in various variables like human response patterns, scenarios, locations, languages, and more to deliver what is expected of them. For example, KFC even has facial recognition technology to cater to repeat customers.

Front of House 211

Front of House Mobile Ordering Loyalty Program Back of House 211

Modern Restaurant Management

JUNE 9, 2020

As the iconic brand now plots its reopening strategy, James Walker, Senior Vice President of Restaurants, said executives have been in constant contact with franchisees about the next steps, while maintaining a focus on the future that includes enhanced technology and the addition of e-commerce options. and Canada. . and Canada.

Kitchen Safety 179

Kitchen Safety Franchise Franchising Food Safety 179

Modern Restaurant Management

JUNE 18, 2020

Recognizing this shift, Freshii , a fast-casual franchise with hundreds of locations globally, created a corporate partnership that enables companies to offer meal kits and market baskets at a discount to their employees. and grocery boxes delivered directly to home offices.

Supplies 189

Supplies Innovation Food Supply Loyalty Program 189

The Restaurant Times

JANUARY 26, 2021

However, the menu got evolved after gaining inputs from customers, franchise partners, and by analyzing the demand for the milkshake category in the market. The brand experimented with a hybrid model; a mix of cloud kitchen and retail outlets and later expanded in the franchise business. . Source: WhatsHot.

Franchise 98

Franchise Franchising Loyalty Program Online Ordering 98

Modern Restaurant Management

SEPTEMBER 10, 2021

MRM's Franchise Feed features news on the restaurant franchise and MUFSO landscape. Along with the technology focus, the brand developed a new logo and restaurant design that will help communicate the brand’s mission and values in a more vibrant and energetic yet approachable way. Wing Zone Refresh.

Franchising 188

Franchising Franchise Food Fast Casual 188

Modern Restaurant Management

AUGUST 25, 2021

MRM's Franchise Feed features news on the restaurant franchise and MUFSO landscape. ” “This is historic for our brand,” said Brooks Speirs, vice president for franchise development. A Deal to Taco ‘Bout. Taco John’s International Inc.

Franchising 167

Franchising Franchise Customer Experience Point of Sale 167

The Restaurant Times

MAY 26, 2023

He later attended the Masters of International Studies Program at the University of South Carolina. Fast-forward five years, and Sprinkles marked a milestone with the launch of its first franchise in Riverton, Utah, ushering in a phase of expansive growth.

Loyalty Program 52

Loyalty Program Franchise Franchising Customer Service 52

Modern Restaurant Management

MAY 28, 2021

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. Clean Juice®, honored its franchise partners during its annual Juicey Awards event. Clean Juice Celebrates Franchisees. million guests. & State Rd.

Franchising 189

Franchising Franchise Fast Casual Loyalty Program 189

Modern Restaurant Management

JUNE 12, 2020

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. Send news to Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com.

Franchising 168

Franchising Franchise Food Safety Kitchen Safety 168

Modern Restaurant Management

JANUARY 12, 2022

The pandemic has permanently altered the consumer-restaurant relationship with operators investing in technology and real estate to align with changing consumer preferences, according to the 2021 Restaurant Franchise Pulse survey, conducted by TD Bank. The Pandemic Has Permanently Altered the Consumer-Restaurant Relationships.

2022 215

2022 Mobile Ordering Guest Recovery Point of Sale 215

Modern Restaurant Management

SEPTEMBER 24, 2021

MRM Franchise Feed contains the latest news in restaurant franchising. “Team member tenure at White Castle is unprecedented in our industry, and that loyalty absolutely goes both ways.” “I am so grateful for the loyalty our fans here in South Jersey have shown to our existing Pancheros restaurants.

Franchising 185

Franchising Franchise Customer Experience Fast Casual 185

Modern Restaurant Management

DECEMBER 28, 2020

Technology is becoming a big part of how we run our business. With technology at the forefront of restaurant operations, we think there will be an increase in branded mobile apps along with a rise in loyalty programs. Scott Lawton, CEO and cofounder at bartaco. Andy Rosenbloom, VP, Marketing, Buyers Edge Platform.

2021 230

2021 Mobile Ordering Loyalty Program Kitchen Safety 230

Focus POS

JUNE 17, 2019

It improves customer service by providing faster, more efficient transactions (and additional transaction types, such as self-service or online ordering) and engages customers on a deeper level through gift card implementation and loyalty programs. POS for Restaurant Franchise Management. Franchises are all about expansion.

Point of Sale 113

Point of Sale Cash Management POS Franchise 113

SpotOn

MARCH 5, 2024

Technology laid the foundation, and then Dieu gilded the lily with a marketing campaign encouraging third-party customers to order directly next time. Loyalty programs , email marketing , discounts, and offers—these initiatives aren't effective without a strategy.

Email Marketing 52

Email Marketing Loyalty Program Online Ordering Front of House 52

Modern Restaurant Management

MARCH 26, 2021

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. “With this product in hand, Meals on Wheels programs will be able to continue to deliver nutritious meals to homebound seniors while providing much needed financial relief.

Franchising 171

Franchising Franchise Fast Casual Loyalty Program 171

Aaron Allen & Associates

AUGUST 24, 2022

Using Technology to Generate Buzz U.S. Papa John’s entered the fray with an online expansion of their popular Papa Rewards program. Papa Murphy’s Pizza Marketing The mother of all pizza marketing loyalty programs sends special offers, coupons, and social media posts directly to customers’ phones. and “Domino’s!”.

Marketing 52

Marketing Loyalty Program Point of Sale Mobile Ordering 52

Modern Restaurant Management

DECEMBER 16, 2021

This includes raising wages, boosting benefits such as offering early wage access, and leveraging technology to improve scheduling, automate processes and streamline operations, ensuring a seamless shift every time. Brooklyn Dumpling House just opened and they're already franchising the idea. Smaller menus in general.

2022 180

2022 Food Supply Back of House Kitchen Safety 180

Modern Restaurant Management

FEBRUARY 6, 2020

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. ” Samira Shariff brings nearly 40 years of experience building successful restaurant brands in Alberta as a multi-unit franchise owner and operator in Edmonton.

Franchising 153

Franchising Franchise Fast Casual Customer Experience 153

The Restaurant Times

JANUARY 11, 2023

Even technology comes with a price tag, continuous innovations and wide adoption make them more accessible and cost-effective. . Automated order-taking refers to technology, operating systems, or software that take orders from customers and respond to them automatically. How Should You Integrate Automated Order Taking? Conclusion.

Ordering 52

Ordering Online Ordering Mobile Ordering Loyalty Program 52

Modern Restaurant Management

JUNE 3, 2021

Brands that accelerated investments in technology and logistics to deliver faster and more frictionless service during the pandemic are beginning to level the playing field, but now there’s a race to roll out restaurants of the future. Franchise Operations Index. Apps are being downloaded for convenience and discounts.

2021 189

2021 Fast Casual Mobile Ordering Guest Recovery 189

Modern Restaurant Management

NOVEMBER 14, 2019

Recently celebrating its 25th anniversary, the Minneapolis-based restaurant franchise was founded on Dave Anderson's passion for BBQ. Director, Strategy and Franchise Operations Al Hank about about brand evolution, restaurant industry challenges and even, plant-based BBQ. Perseverance, obsessive devotion to making people happy.

Social Media 144

Social Media Advertising Technology Loyalty Program 144

Modern Restaurant Management

AUGUST 17, 2020

Diners are looking for reassurance on cleaning procedures and technology to reduce contact with servers. "But while consumers are anxious to get back out there to eat, they come with new expectations on everything from menus to the technology used to increase safety. Personalization Drives Brand Loyalty.

2020 197

2020 Loyalty Program Mobile Ordering Food Safety 197

Modern Restaurant Management

APRIL 14, 2020

In addition to the latest resources on COVID-19 restaurant and employee recovery programs, RestaurantsAct.com offers a brand new, industry-first interactive map of each state, District of Columbia and Puerto Rico. This new site is a one-stop hub of critical information for restaurants, employees, customers and industry partners.

Online Ordering 212

Online Ordering Back of House Customer Service Small Business 212

Modern Restaurant Management

NOVEMBER 11, 2019

Loyalty rewards for their restaurants and bars: Almost 1 in 3 (32 percent). “Hotel brands, especially those with locations in various cities around the world, have a unique opportunity to build loyalty with customers through their F&B offerings. ” Building Loyalty.

Travel 118

Travel Food Hotels Loyalty Program 118

Modern Restaurant Management

SEPTEMBER 11, 2020

As multi-brand operators seek new ways to reach their customers, gift card programs are one way to engage multiple customer bases at once. One initiative that makes this process easy is consolidating individual brands’ gift card programs into one single program. Incorporate a Loyalty Program.

Loyalty Program 203

Loyalty Program Point of Sale Franchise Franchising 203

Modern Restaurant Management

DECEMBER 21, 2020

Marketers who already had a text messaging programs in place discovered that consumers actually opened their texts and messages got through (In fact, 97 percent of the time!). But most restaurants hadn’t invested in the technology or the processes needed to service the onslaught of digital engagement and transactions they experienced.

2020 180

2020 Online Ordering Customer Experience Point of Sale 180