Modern Restaurant Management

MARCH 25, 2022

Some restaurants even took safety a step further by eliminating in-person ordering and offering contactless payment. At least 45 percent of Americans preferred reading the menu, ordering, and paying with their phone to reduce touch points during the pandemic, according to an online survey of 2,081 people conducted by Appetize.

Social Media 539

Social Media Email Marketing Mobile Ordering Kitchen Safety 539

ChowNow

MARCH 21, 2025

Climate & Seasonality: Does the weather impact what people order or when they dine out? Online Ordering Behavior: Are they more likely to dine in, take out, or order for delivery? Online Ordering Trends: See who prefers delivery vs. pick-up, and which menu items are most popular online. can reveal useful trends.

Marketing 195

Marketing Social Media Email Marketing Loyalty Program 195

Modern Restaurant Management

JANUARY 27, 2021

.” With months of experience under their belt, many restaurants have established their own takeout ordering system. Most modern POS services make it easy to set up an online ordering form that integrates with the rest of your operations. But how do you let customers know to bypass the delivery apps and order direct?

Ordering 539

Ordering Online Ordering Social Media Delivery 539

7 Shifts

OCTOBER 22, 2024

Keep the design simple, use high-quality images of your food, and include strong calls to action (like “Book a Table” or “Order Now”). You can send special offers to repeat diners, while promoting delivery options to those who have used your online ordering system.

Book 195

Book Marketing Email Marketing Social Media 195

Modern Restaurant Management

OCTOBER 8, 2020

Snapchat, Instagram and Facebook were the pioneers in AR adoption. Widespread adoption of AR still hasn’t occurred, but the movement to more digital ordering has surely accelerated. We are in the middle of an arms race featuring the biggest technology companies in the world (Apple, Google, Microsoft, Facebook, etc.)

Social Media 618

Social Media Customer Experience Technology Customer Service 618

Modern Restaurant Management

SEPTEMBER 11, 2023

Automated Ordering AI-powered chatbots can handle customer orders, reducing the need for human intervention. Chatbots can accurately process orders, suggest menu items, handle special requests, and even provide personalized recommendations based on customer preferences.

Technology 538

Technology Seasonal Menu Online Ordering Customer Service 538

Modern Restaurant Management

NOVEMBER 7, 2023

That’s because 41 percent of people prefer to order food online rather than in-store. By creating a strong online presence through Facebook, Instagram, TikTok, YouTube and more, restaurants can leverage entertaining content that resonates with the people they want to patron their establishments.

Marketing 508

Marketing Social Media SEO Front of House 508

Modern Restaurant Management

MAY 17, 2022

Promote Online Ordering and Reservations. Using QR codes on tables, counters or even doors offers a touchless alternative to physical menus, minimizing the need for direct interaction with wait staff and encouraging speedy ordering. Restaurants can also offer customers a pre-order option during the reservation process.

Marketing 530

Marketing Mobile Ordering Online Ordering Customer Experience 530

Modern Restaurant Management

SEPTEMBER 1, 2020

Hospitality operators are rapidly turning to contactless ordering and payment solutions to help navigate the long road back to normal from COVID-19’s impacts. " While contactless ordering and payment is here to stay, many operators remain concerned about how this new service model will impact their guest experience.

Hospitality 576

Hospitality Ordering Front of House Customer Experience 576

7 Shifts

OCTOBER 22, 2024

Facebook Ads offers similar geo-targeting options. Most restaurants find success running giveaways on social media platforms like Instagram and Facebook. Join online communities Joining online communities like local Facebook groups, Nextdoor, or subreddits is a great way for your restaurant to build a presence within your local area.

Marketing 195

Marketing 2025 Social Media Email Marketing 195

ChowNow

FEBRUARY 28, 2025

In this guide, youll learn how to use ChowNow tools along with a handful of other effective strategies to increase order volume, boost your current customer traffic, and grow your overall sales. Email marketing is one of the most effective ways to stay top-of-mind with customers and remind them its time to order again from your restaurant.

Ordering 195

Ordering Email Marketing Social Media Online Ordering 195

Modern Restaurant Management

MAY 21, 2020

You can save up on ingredients by discontinuing the more niche dishes that rarely get ordered. For their safety and convenience, enable delivery and payment services that allow customers to pay without cash, as well as choose when and how their order should be delivered. Spread the Word on Popular Foodies Facebook Groups.

Social Media 539

Social Media Food Safety Cash Management Customer Service 539

Modern Restaurant Management

APRIL 7, 2020

For instance, communicating with your customers through popular social media channels like Facebook and Instagram is vital. Post recipes, cooking tips, and photos of your best dishes to tempt taste buds – and let folks know how to order them. Highlight the importance of good nutrition and sharing a meal with family or friends.

Marketing 507

Marketing Tip Distribution Loyalty Program Mobile Ordering 507

Modern Restaurant Management

OCTOBER 15, 2020

Whether customers are ordering direct via your site or through a third-party marketplace, it’s crucial to focus on building customer relationships when your employees aren’t the ones handing orders to customers. Facebook’s 1.62 Launching and scaling delivery involves a lot of moving parts.

Delivery 558

Delivery Social Media Loyalty Program Customer Service 558

ChowNow

SEPTEMBER 30, 2020

The math is simple: more orders over time equals more sales. Marketing to your existing customers keeps your restaurant top of mind leading to increased order frequency and higher ticket sizes. Use these 4 restaurant marketing ideas to boost repeat orders at your restaurant. to get them to order again.

Loyalty Program 397

Loyalty Program Marketing Email Marketing Social Media 397

Modern Restaurant Management

MAY 30, 2023

Frequent users (ordering from restaurants more than five times a week) were far more digitally engaged with brands. They’re buying too – 40 percent of respondents place takeout orders on their apps and 30 percent place delivery orders. But don’t just take our word for it.

Loyalty Program 492

Loyalty Program Social Media Download 2023 492

ChowNow

MARCH 7, 2025

With a few key optimizations, your restaurant can rank higher on Google, get noticed by people searching for places to eat, and ultimately drive more foot traffic and online orders. Restaurants that rank higher in local search results get more foot traffic, online orders, and reservations. Leave us a review on Google!

SEO 195

SEO Online Ordering Mobile Ordering Website Management 195

ChowNow

JUNE 6, 2025

You can’t treat your restaurant’s online presence as a set-it-and-forget-it digital business card anymore; it’s a dynamic growth engine for attracting new customers, driving repeat visits, and boosting direct orders. Whatever it is, your restaurant’s online presence is shaping the decision of whether or not they’ll place an order.

Social Media 195

Social Media Online Ordering Email Marketing Website Management 195

ChowNow

FEBRUARY 12, 2025

The right marketing strategy helps you get the most out of every dollar by increasing customer retention , boosting order volume, and encouraging repeat visits. Between online reservations, third-party delivery apps, and direct ordering from your website, digital interactions often happen before a guest ever steps through your doors.

2025 195

2025 Marketing Email Marketing Operations 195

Modern Restaurant Management

DECEMBER 29, 2020

In order to survive, restaurants needed to rethink the way they do business with many turning to technology to keep them afloat. Go All Out with Online Ordering. Already fairly widespread at the beginning of 2020, once the pandemic hit, the rate of online ordering soared to heights never seen before. Digitize Your Menu.

2021 520

2021 Technology Online Ordering Email Marketing 520

Modern Restaurant Management

MAY 14, 2020

With social distancing guidelines specifying six feet of distance between customers in essential businesses, and most states ordering stay-at-home and shelter-in-place mandates, many restaurants that previously focused only on exceptional dine-in experiences, or those that thrived on foot traffic, have been forced to shutter.

Customer Experience 558

Customer Experience Online Ordering Social Media Mobile Ordering 558

Modern Restaurant Management

DECEMBER 10, 2020

By optimizing their websites, restaurateurs make it easy for patrons find their business online which can lead to more customers dining in and/or ordering online. For the majority of restaurants that platform is likely to be Facebook. With over 2.7

Marketing 563

Marketing Social Media Website Management SEO 563

Modern Restaurant Management

APRIL 1, 2020

In response to the influx of delivery and pickup orders at Teriyaki Madness, the brand has added drive-thrus in TMAD parking lots where they didn’t exist originally. Because patrons are not able to dine out, call-ahead orders have increased.

Technology 472

Technology Healthcare Social Media Mobile Ordering 472

Modern Restaurant Management

SEPTEMBER 28, 2020

For more local restaurants, targeting communities through social media channels such as Facebook and Instagram can have a huge impact. From there, you will be able to compare the quantity of waste in comparison to the size of the original inventory order. The first step to building this plan is identifying your target audience.

Operations 553

Operations Website Management Social Media Customer Service 553

Modern Restaurant Management

JULY 28, 2022

Some great examples for restaurants are: How often the customer orders. What the customer orders. Which of your locations the customer orders from most. What the customer orders. How the customer prefers to order (for delivery, for pick-up or to dine-in). How many people does the customer orders for at a time.

Loyalty Program 520

Loyalty Program Mobile Ordering Email Marketing Online Ordering 520

Modern Restaurant Management

SEPTEMBER 16, 2020

What’s working right now: Hours should be updated everywhere: Facebook, google my business, yelp, your website, etc. Pizza chains still getting orders via phone 70 percent of the time. People want to know about safety measures in order to know what rules they must follow. Extra side, desert, take-home dressing, etc.

Marketing 585

Marketing Social Media Food Safety Email Marketing 585

EATER

JUNE 2, 2020

A Condado Tacos location in Columbus, Ohio, is facing public scrutiny for filling an order for Bud Boxes placed by Ohio Highway Patrol. On Monday, at least four employees were allegedly fired by a district manager for refusing to fill the order and choosing to walkout during a shift. Condado Tacos [Official photo]. black lives matter.

Ordering 364

Ordering Social Media Restaurant Law Food Order 364

Goliath Consulting

DECEMBER 23, 2021

Facebook has now been rebranded to the name, “Meta,” and is creating a virtual world through the metaverse. Meta’s (Facebook) founder, Mark Zuckerberg intends for metaverse to be a 3D, virtual space in which people can socialize, learn, and collab with one another. These virtual reality worlds have been a thing since 2014-2019.

Social Media 396

Social Media 2014 Customer Experience Online Ordering 396

Modern Restaurant Management

JULY 14, 2021

Most entry level hourly workers are millennials or Gen Z candidates who spend 80 percent+ of their online screen time on social media websites or mobile apps like Instagram, Facebook, Snapchat, and TikTok. This doesn’t mean just having a Facebook / Instagram page and occasionally posting on them.

Recruiting 531

Recruiting Hiring Marketing Advertising 531

Modern Restaurant Management

MARCH 23, 2020

You can capitalize on peoples’ cabin fever during this time of self quarantine by promoting your order pickup services. Try offering free curbside pickup for all orders placed directly through your establishment, saving the cost of third-party services. This idea can be applied to dine-in, pickup, and delivery orders.

Marketing 507

Marketing Back of House Employee Relations Social Media 507

Modern Restaurant Management

AUGUST 11, 2020

Although people may be restricted from dining in your physical restaurant space, there are many virtual events your restaurant can take part in order to connect with past and future guests. If not, your phone or laptop and broadcasting on Facebook Live, Instagram Live, YouTube Live, or a Zoom meeting will work as well.

Events 531

Events Food Supply Entertainment Equipment 531

Modern Restaurant Management

OCTOBER 1, 2022

It combines different online and offline strategies to promote a restaurant and increase orders. Update local listings, such as Google My Business, Facebook, OpenTable, and other directories. You can share your identity and reach a wider audience through Facebook, Instagram, Twitter, or Snapchat.

Marketing 508

Marketing Email Marketing Social Media SEO 508

Modern Restaurant Management

JANUARY 18, 2021

Over the past year, many restaurants have reduced the stress of the system by having consumers order online, by phone or mobile app, while additionally offering curbside delivery at the nearest point of retail. One way to do this is by providing customers with dynamic menus, which offer recommendations based on past orders and preferences.

Loyalty Program 508

Loyalty Program Mobile Ordering Customer Experience Online Ordering 508

Modern Restaurant Management

OCTOBER 9, 2020

Brick-and-mortar businesses have thus had to adapt their marketing strategies in order to survive in the long run. As word of the virus spread in early March, the precipitous drops in retail traffic started before any stay-at-home orders were issued. Invest the time to make your website and Facebook profile pages robust and engaging.

Online Ordering 474

Online Ordering Email Marketing Social Media Retail 474

Modern Restaurant Management

FEBRUARY 27, 2024

Nearly two-in-three (63 percent) have encountered inaccuracies in business listings on major platforms such as Google, Facebook, and Instagram. In terms of where they are searching, respondents mostly find brands’ online profiles on mobile apps like Google Maps (51 percent) and Facebook (49 percent) to be helpful and informative.

Online Ordering 472

Online Ordering Consumer Goods Customer Service Customer Experience 472

Modern Restaurant Management

JULY 14, 2020

Across all social media platforms, from Facebook to Instagram, food and restaurant brands are some of the best-performing companies on the web. Thirty-six percent of American diners follow restaurants on social media, with 39 percent of them doing so to determine if they want to order food from their establishment.

Marketing 539

Marketing Social Media Influencer Online Ordering 539

Modern Restaurant Management

JUNE 24, 2021

Customers want the ability to order online, set up delivery, view seating, and book tables through the convenience of a mobile phone. Establishing, monitoring, posting, and maintaining social media accounts such as Instagram and Facebook. Mobile-Friendly Options – online menus, reviews, ordering, reservation options, etc.

Marketing 508

Marketing Social Media Mobile Ordering Website Management 508