Modern Restaurant Management

DECEMBER 26, 2023

Enhanced Customer Engagement – Restaurants intensified their commitment to customer engagement, using strategies including personalization, loyalty programs, and data analytics to customize offerings and experiences. This helped them improve customer relationships, loyalty, satisfaction, and retention.

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Dietary Restrictions 2024 Food Safety Food Supply 124

Modern Restaurant Management

NOVEMBER 28, 2022

It's Time for Innovation. As such, restaurants will have to find new ways to innovate and become more efficient, exacerbating their need for solutions, and accelerating the need for technology. Self-service technology also allows businesses to implement integrations such as loyalty programs that reward consumers for their business.

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2023 Technology Loyalty Program Mobile Ordering 202

Modern Restaurant Management

OCTOBER 5, 2021

Without enough workers to meet diner demand, many restaurants have reduced operating hours and rely on overburdened staff, harming employee satisfaction and reducing critical staff loyalty.

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Technology Tip Distribution Front of House Loyalty Program 223

Modern Restaurant Management

AUGUST 8, 2022

With these tough times innovation is required and restaurants are seizing the opportunity to turn simple WiFi into valuable guest engagement and ultimately a competitive advantage to drive guest loyalty and provide immediate revenue growth. But traditional loyalty programs are antiquated.

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Loyalty Program Social Media Email Marketing Point of Sale 188

Modern Restaurant Management

DECEMBER 9, 2020

That path lies in innovation and adaptation, both of which restaurants have demonstrated in spades. Last month, Pret A Manger became the latest restaurant chain to join the subscription economy, launching the YourPret Barista program that offers members up to five drinks per day in exchange for a monthly fee. Customer Connections.

Loyalty Program 194

Loyalty Program Customer Service Consumer Goods Online Ordering 194

Embrace the Suck

MAY 14, 2023

Restaurant Excellence Guideline #10: Implement a managerial training program that grooms your team for a managerial role within three to six months. Restaurant Excellence Guideline #14: Equip your team with strategies to handle challenging guests. Restaurant Excellence Guideline #21: Regularly innovate your menu.

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Leadership Customer Service Loyalty Program Customer Experience 221

Modern Restaurant Management

FEBRUARY 14, 2023

Unfortunately, many restaurants are using archaic training programs, so update your training to be current, relevant, and tech driven. When you invest in modern training programs, your employees better understand (and comply with) safety and QA protocols and deliver safer experiences for guests. Emulate innovative restaurant brands.

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Food Safety Kitchen Safety Loyalty Program Employee Relations 190

Modern Restaurant Management

DECEMBER 21, 2022

The technology space is still the “wild west” in the spirits realm, and it is likely that technology will continue to innovate, and inevitably consolidate, the playing field. Expand Customer Loyalty : This year, many restaurants didn’t necessarily see a drop in topline sales, but instead suffered drops in visit frequency.

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2023 Loyalty Program Mobile Ordering Customer Experience 198

7 Shifts

JULY 16, 2021

Sourcing Equipment. You could have the best coffee, tastiest treats, and the most innovative concept, but all of that can be easily compromised if your shop isn't in the right location. This includes but is not limited to your equipment, permits, menu, and marketing. Conduct a Feasibility Study. Obtain Funding. Create a Menu.

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License Hiring Equipment Point of Sale 459

Modern Restaurant Management

JANUARY 31, 2024

The website is one part of it, but it’s also about maintaining an active social media presence, offering a loyalty program, and investing in ongoing marketing campaigns. Not to mention, operators are still seeing positive gains from things like online ordering and loyalty tech.

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2024 Online Ordering Website Management 2023 204

Harbor Touch

DECEMBER 20, 2022

This could include introducing loyalty programs, special offers, or custom menus based on customers’ past purchases. Innovating online ordering. One of the biggest trends in the industry is innovating online ordering. Introducing kitchen automation.

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Loyalty Program Online Ordering Kitchen Safety Customer Experience 78

Modern Restaurant Management

FEBRUARY 2, 2021

A 10-year study of quick service restaurants (QSRs) conducted by Aaron Allen & Associates, Global Restaurant Consultants, reported: Chains that have seen the highest growth have a couple of things in common – they have simple menus and are equipped with tech to optimize operations. Rapid Innovation Is Critical for QSR Growth.

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Mobile Ordering Point of Sale Customer Service Loyalty Program 116

Modern Restaurant Management

DECEMBER 28, 2020

Innovative and inviting outdoor seating is going to be crucial in order for restaurants to survive. Also, innovative and inviting outdoor seating is going to be crucial in order for restaurants to survive. Chris Prociv, VP Marketing & Innovation at La Brea Bakery. I am really excited and hopeful for the new year.

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2021 Mobile Ordering Loyalty Program Kitchen Safety 230

Modern Restaurant Management

DECEMBER 16, 2021

We expect restaurants to place more emphasis on these things given increased competition in the space as operators aim to increase brand loyalty both internally and externally. More and more kitchen equipment manufacturers are incorporating digital controls into their equipment with internet connectivity.

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2022 Food Supply Back of House Kitchen Safety 180

Focus POS

SEPTEMBER 10, 2020

Loyalty program. In a restaurant environment, customer loyalty is everything. A solid loyalty program can keep your regulars coming back for more and turn first-time diners into loyal customers. Let your customers accrue loyalty rewards and points through dollars spent or times visited.

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POS Loyalty Program Email Marketing Mobile Ordering 97

Modern Restaurant Management

APRIL 17, 2023

Moreover, mobile applications for restaurant smart order provide such options as work with reserves and kitchen notification, payments accepting, work with combos and discounts (that can help restaurants to operate loyalty programs). This innovative system helps to discipline a team through an additional control that cannot be cheated.

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Mobile Ordering Cash Management Online Ordering Front of House 207

Modern Restaurant Management

OCTOBER 5, 2022

Here’s how loyalty programs often pan out: A customer downloads the app. Although the average consumer belongs to 15 or so loyalty programs, they use fewer than seven. So how can you make your loyalty program stand out instead of going stale? Does that sound familiar?

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Loyalty Program Customer Experience Online Ordering Food Order 194

Modern Restaurant Management

FEBRUARY 20, 2024

Until now, restaurants have primarily focused on customer experience when considering payments technology, but the emergence of new and developing worker payment programs can impact and improve the restaurant worker experience. In turn, more engaged employees can help deliver a better customer experience , too.

Technology 124

Technology Cash Management Customer Experience POS 124

The Restaurant Times

NOVEMBER 23, 2020

In order to avoid any billing problems such as bill duplication, the ordering system must be equipped with access control options that only allow specific staff members to reprint or delete the bills. That is why the ordering system must be equipped with a tool to track the inventory automatically. Controls Inventory Levels.

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Ordering Online Ordering Loyalty Program Mobile Ordering 111

The Restaurant Times

MARCH 29, 2021

Hence, there is a need for restaurant owners to look out for innovative ideas that not only help them in increasing sales but also increase profits. Run Loyalty Programs. Implementing customer retention strategies such as loyalty programs is an excellent technique to retain loyal customers and increase sales.

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Loyalty Program Point of Sale Online Ordering Seasonal Menu 52

Modern Restaurant Management

FEBRUARY 25, 2021

42 percent of restaurants plan to invest in customer loyalty programs. Additionally, Square spoke to businesses and industry experts to share how retailers and restaurateurs are facing challenges, embracing innovative solutions, and forging new paths forward in 2021. 62 percent of revenue to come through those online channels.

Social Media 158

Social Media Retail Website Management Online Ordering 158

Modern Restaurant Management

DECEMBER 21, 2020

Chris Prociv, VP Marketing & Innovation at La Brea Bakery. We’ve also noticed the increased importance of loyalty programs at times like this. During the start of the pandemic, data show that sales from loyalty program customers dropped off more slowly and ultimately recovered faster than anonymous ones.

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2020 Kitchen Safety Food Safety Loyalty Program 198

Modern Restaurant Management

AUGUST 25, 2022

Here are some emerging advancements that will take automation to the next level in restaurants across the country: Contactless ordering upgrades : Artificial intelligence (AI) programs like Siri and Alexa already make activities like grocery shopping easier than ever.

Technology 190

Technology Mobile Ordering Social Media Customer Experience 190

The Restaurant Times

DECEMBER 17, 2021

Social media marketing software is a smart tool to enhance customer loyalty and engage with your regular clients while giving them information about timings, new flavours or combos, exciting discounts, and community events. Showcase Customer Loyalty Programs. Top Ways Coffee Shops Can Leverage Social Media. Source: ClassyWish.

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Social Media Loyalty Program Merchandise Point of Sale 98

Modern Restaurant Management

MAY 5, 2022

After announcing the partnership, the company ran a pilot program in outlets in Denver this month. Innovative Loyalty Schemes. Blockchain technology can allow companies to offer loyalty schemes. It produces brand loyalty around ingredient consistency, protection, sustainability, and sourcing.

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Serving Loyalty Program Food Supply Point of Sale 189

Goliath Consulting

NOVEMBER 23, 2021

According to Total Food Service, QR codes can drive engagement and loyalty opportunities. QR codes can make it easier for customers to check on their wait-time, order online through the restaurant’s website, and this could mean that restaurants may receive more built-in customer surveys, loyalty programs, and more.

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Loyalty Program Social Media Customer Experience Online Ordering 88

Modern Restaurant Management

SEPTEMBER 15, 2021

“Restaurateurs and chefs will need to continue to innovate in order to increase margins on takeout and delivery, but they can count on people visiting in-person instead of just virtually as restrictions subside.” Convenience is key when it comes to technological innovations, especially when appealing to younger audiences.

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2021 Loyalty Program Retail Online Ordering 179

Modern Restaurant Management

OCTOBER 22, 2020

With drive-thru equipped buildouts as low as 1,200 sq. Together, they are launching the Pathways to Black Franchise Ownership program, an innovative personal development training initiative that equips potential business owners to operate high-performing businesses. Holsom by Yogurtland. ” Delivering Jobs.

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Franchise Franchising Loyalty Program Kitchen Safety 154

Mad Mobile

FEBRUARY 22, 2024

25% to 95% Boost to profits spurred by a 5% increase in customer retention via loyalty programs. It’s clear that embracing technological innovation is no longer optional for restaurant owners and entrepreneurs; it’s essential for survival and success. By 2028, the market is forecast to generate revenues reaching 1.8

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2024 Technology Customer Experience Dietary Restrictions 40

LevelUp

OCTOBER 14, 2019

As takeout sales outpace dine-in sales, many restaurant brands are innovating to accommodate off-premise customers — or even prioritize them. The high number of takeout orders have become a catalyst for operational changes within the restaurant, and mastering innovation here can give your brand a serious advantage.

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Seating Ordering Mobile Ordering Loyalty Program 66

Modern Restaurant Management

JULY 14, 2020

“White Castle is an industry innovator, and we take a great amount of pride in our history – never forgetting about the future ahead,” said Lisa Ingram, CEO of White Castle. Miso Robotics understood where we could improve and stay true to White Castle’s brand of taste, innovation and best-in-class dining.

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Mobile Ordering Certification Loyalty Program Kitchen Safety 164

Modern Restaurant Management

FEBRUARY 10, 2020

We look forward to continuing to innovate and find ways to make ordering plant-based at Taco Bell even more accessible at a great value,” said Taco Bell Corp Chief Food Innovation Officer Liz Matthews. We have long been a haven for vegans and vegetarians, who replace meat for beans on almost any of our menu items.

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Hospitality Food Consumer Goods Point of Sale 184

Squirrel Systems

FEBRUARY 24, 2021

For restaurants in 2021, the key to maintaining competitive advantage and profitability comes down to how closely aligned their business models are to restaurant industry trends (equipping operations with technology and practices to thrive) and emerging consumer preferences (how consumers will choose to dine this year).

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2021 Operations Loyalty Program Mobile Ordering 52

Restaurant365

JULY 29, 2021

Evolve, innovate, adapt. Increased focus on restaurant loyalty programs or custom mobile apps. Considering all these changes, restaurants need to evolve, innovate, and adapt to a new kind of restaurant industry. Still others are looking toward innovations in e-commerce to imitate a seamless online experience.

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Cash Management Point of Sale Inventory 2021 78

Modern Restaurant Management

JUNE 1, 2021

In order to truly leverage the digital ordering transformation, an innovative, branded website will be clutch. You should also share your loyalty program, email newsletter, or social media account, This is how you build more solid relationships with your customers—by communicating with them on a variety of platforms.

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Ordering Technology Mobile Ordering Online Ordering 180

Modern Restaurant Management

JULY 30, 2021

This program, piloted last year, is designed to help KFC team members build short-term savings and create lasting savings behaviors. “This program is a way to empower and equip restaurant employees with tools and resources to help them succeed and achieve their goals.

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Franchise Franchising Fast Casual Point of Sale 204

Modern Restaurant Management

AUGUST 14, 2020

Because the facility includes a kitchen for restaurants to prepare foods, the only equipment needed to operate a Dickey’s location is a smoker and a warming cabinet. PREP, an 83,500-square-foot culinary campus, houses multi-functional shared kitchen facilities featuring extensive equipment. Hot for Dave's Hot Chicken.

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Franchise Franchising Kitchen Safety Food Safety 190