Focus POS

DECEMBER 11, 2019

Excellent service in-house and out-of-house. A KDS streamlines communication between front and back of house to ensure timely and accurate order prep. Loyalty Perks. Customers in 2020 are all about perks — 87% of survey respondents belong to fewer than 3 loyalty programs each.

Customer Experience 136

Customer Experience 2020 Loyalty Program Fast Casual 136

Modern Restaurant Management

DECEMBER 21, 2022

Modern Restaurant Management (MRM) magazine asked experts for their thoughts on trends and challenges that will affect the restaurant industry in 2023. For part one, click here. The modern Kitchen Display System (KDS) will be more interactive to increase operational efficiencies and improve quality of food for the chefs and their teams.

2023 197

2023 Loyalty Program Mobile Ordering Customer Experience 197

Modern Restaurant Management

DECEMBER 16, 2021

According to Black Box Intelligence and Snagajob , full-service restaurants are feeling the pinch and report approximately six fewer employees in the back of house and three fewer in the front of house. Rely on Technology to Increase Operational Efficiency. Enhance CX with Accelerated Contactless Adoption.

2022 189

2022 Hospitality Loyalty Program Point of Sale 189

Modern Restaurant Management

JUNE 15, 2021

By improving customer loyalty and increasing revenue through the smart use of technology from the public-facing part of the business all the way to the back-of-house prep, sourcing, and staffing. When the pandemic hit, many restaurants focused on expenses. Menus were trimmed to a fraction of original size.

Technology 203

Technology Loyalty Program Front of House Online Ordering 203

Modern Restaurant Management

APRIL 17, 2023

Moreover, mobile applications for restaurant smart order provide such options as work with reserves and kitchen notification, payments accepting, work with combos and discounts (that can help restaurants to operate loyalty programs). It represents a compact mobile terminal for quick order taking.

Mobile Ordering 207

Mobile Ordering Cash Management Online Ordering Front of House 207

Sling

MAY 9, 2023

For more suggestions on how to build strong relationships at work, check out these articles from the Sling blog: How to Have a Strong Employee/Employer Relationship 12 Leadership Theories And Styles For Managers 2) Improve restaurant security A strong RO program will also include some form of security. Here’s how to achieve that.

Operations 78

Operations Loyalty Program Food Safety Front of House 78

Apicbase

MARCH 28, 2024

Restaurant back-of-house operations form the backbone of a restaurant’s success. The back-of-house (or BOH) manages crucial elements that impact cost control and profitability. The back of the house supports the front of the house (FOH), enabling the customer-facing team to focus on serving a memorable experience.

Back of House 52

Back of House FOH BOH Front of House 52

Modern Restaurant Management

DECEMBER 28, 2020

We celebrate this as it benefits us all when brands focus on sustainability. We also see this gaining traction with consumers similar to how calorie labeling became a major source of information for our personal health. Carbon emissions labeling helps inform our impact on planetary health. Lavu CEO Saleem S.

2021 230

2021 Mobile Ordering Loyalty Program Kitchen Safety 230

Modern Restaurant Management

DECEMBER 16, 2021

We expect restaurants to place more emphasis on these things given increased competition in the space as operators aim to increase brand loyalty both internally and externally. We also foresee a lot of companies will redesign locations even further to maximize efficiency. Clinton Anderson, CEO, Fourth Enterprises.

2022 180

2022 Food Supply Back of House Kitchen Safety 180

Open for Business

MAY 4, 2023

You can have spectacular house-made charcuterie and a kitchen full of James-Beard-Award-nominated chefs, but the food won’t matter if other pieces of the puzzle are missing. Make sure your staff training program is on point As Massimo Bottura told The World’s 50 Best Restaurants , “The waitstaff are more than 50% of the experience.”

Take-out 78

Take-out 2023 Customer Service Online Ordering 78

Modern Restaurant Management

JULY 22, 2020

You will also need to invest in a few pieces of dedicated equipment like toasters and cutting boards. While some dedicated equipment is necessary, not everything has to be separate. Eager to tap into a growing market, more and more restaurants are adding gluten-free items to their menus.

Serving 171

Serving Food Truck Front of House Loyalty Program 171

Modern Restaurant Management

JUNE 19, 2020

Thus, e-commerce is quickly moving front and center. In the post-COVID landscape, pick-up, delivery, and loyalty (offers, incentives and gamification) are going to be essential revenue streams for virtually every restaurant. Loyalty programs, for instance, have come a long way from the old punch-cards sub shops used to hand out.

Website Management 201

Website Management Loyalty Program Front of House Point of Sale 201

The Rail

JUNE 5, 2023

By Indiana Lee, Contributor Restaurant employee well-being is key to kitchen productivity and front-of-house service. Experienced staff can show new employees how to navigate the space safely while getting hands-on experience with the kitchen’s equipment.

Kitchen Safety 52

Kitchen Safety Loyalty Program Food Safety Front of House 52

The Restaurant Times

AUGUST 18, 2020

As they do not require a storefront at a prime location or front-of-house staff to serve customers, it only takes one-third of the resources to establish a cloud kitchen business. . Kitchen Equipment & Packaging . The types of kitchen equipment you source for your kitchen depends on the type of cuisine you are serving.

Mobile Ordering 52

Mobile Ordering Online Ordering License Email Marketing 52

The Restaurant Times

JUNE 23, 2020

As they do not require a storefront at a prime location or front-of-house staff to serve customers, it only takes one-third of the resources to establish a cloud kitchen business. . Kitchen Equipment & Packaging . The types of kitchen equipment you source for your kitchen depends on the type of cuisine you are serving.

Mobile Ordering 52

Mobile Ordering Online Ordering License Email Marketing 52

Modern Restaurant Management

AUGUST 14, 2020

Because the facility includes a kitchen for restaurants to prepare foods, the only equipment needed to operate a Dickey’s location is a smoker and a warming cabinet. “We are proud to serve those who serve us and appreciate the ongoing efforts of the brave men and women working tirelessly on our front lines.”

Franchise 189

Franchise Franchising Kitchen Safety Food Safety 189

Modern Restaurant Management

JANUARY 12, 2022

This edition of MRM Research Roundup features evolving guest relationships, views on restauarant tech, employee desires and wedding trends. The Pandemic Has Permanently Altered the Consumer-Restaurant Relationships. Investment in delivery and mobile ordering pays off. 71 percent rely on delivery for 11 percent or more of sales.

2022 215

2022 Mobile Ordering Guest Recovery Point of Sale 215

BNG Point of Sale

OCTOBER 13, 2021

A POS targets pinpointed messages that match customer interests, thus aiding marketing initiatives, including gift cards and loyalty programs. There are two types of POS software: front-end software, where transactions are processed, and back-end software, where analytics, sales, inventory and other important data is stored.

POS 52

POS Loyalty Program Point of Sale Cash Management 52

Mad Mobile

FEBRUARY 22, 2024

25% to 95% Boost to profits spurred by a 5% increase in customer retention via loyalty programs. With insights drawn from leading industry sources, we aim to equip you with the knowledge and tools to navigate this digital transformation, ensuring your restaurant not only keeps pace with the times but thrives in the face of change.

2024 40

2024 Technology Customer Experience Dietary Restrictions 40

Restaurant365

SEPTEMBER 3, 2021

The role may cover a wide range of areas, from front-of-house to back-of-house, or customer experience in the restaurant to off-premises. Does your restaurant group have a profitability strategist? If you’re considering the possibility, here’s an exploration of how the role could impact your restaurant group. Reducing CoGS.

Waste 78

Waste Cash Management Point of Sale Inventory 78

Apicbase

AUGUST 5, 2022

You can do most, if not all, in-house. And secondly, talk with your front-of-house staff. If you look under the bonnet, you will see that struggling businesses often lack a clear restaurant marketing plan. Okay, stop right there, if you’ve started googling for a restaurant marketing agency.

Marketing 97

Marketing Operations Social Media Email Marketing 97

Modern Restaurant Management

DECEMBER 16, 2019

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the great gift of a restaurant gift card, learning about event professionals, top QSR traffic and digital ordering strategies. Holiday Traffic Not Enough. Topline numbers show robust restaurant sales growth during November. Same-store sales growth was 1.6

2019 128

2019 Compost Mobile Ordering Point of Sale 128

Modern Restaurant Management

FEBRUARY 15, 2022

With a critically shrunken talent pool, restaurants are racing to fill positions in every part of the business — front of house, back of house, and corporate teams. Across the United States, businesses are suffering from unprecedented staffing shortages in the aftermath of COVID.

Technology 225

Technology Loyalty Program Fast Casual Email Marketing 225

Modern Restaurant Management

JULY 27, 2021

Adopting in-house technologies became necessary for restaurants to stay open throughout the pandemic, restart operations after temporary closures, and pivot services to maintain revenue while still following enhanced health and safety protocols. Too Much Tech Is Not a Solution. Want to be Tech-Savvy? Start with Your Staff.

Front of House 243

Front of House Back of House Loyalty Program Customer Experience 243

The Food Corridor

MARCH 27, 2023

The model allows one or more virtual restaurants to operate from a delivery-optimized kitchen without the overheads of a dining room or front-of-house staff. Food delivery is nothing new, of course. But moving to a delivery- only model has been made possible recently by advances in technology and changes in consumer habits.

Kitchen Safety 59

Kitchen Safety Delivery Online Ordering Food Order 59

Modern Restaurant Management

DECEMBER 19, 2023

– Frances Allen, President and CEO, Checkers Brand loyalty took priority in 2023. Building these relationships with customers is key to attracting new guests and fostering long-term brand loyalty across locations. Each year, Modern Restaurant Management (MRM) magazine asks experts for their views on the state of the industry.

2023 117

2023 Front of House Customer Experience Customer Service 117

Notch

JANUARY 23, 2019

As an owner-operator, your restaurant likely sits at the center of your life. It's not only your business and your livelihood— it's also your dream. Unfortunately, if your restaurant is typical, your profit margins are exceedingly narrow. According to a recent Forbes article , sit-down restaurants make a profit of about 6%. So, why do it?

Email Marketing 72

Email Marketing Merchandise Website Management Point of Sale 72

BNG Point of Sale

JULY 16, 2021

It is one of the most vital key performance indicators (KPIs) for any type of establishment with food – which makes sense because without this crucial information there would not be enough revenue coming in from customers each day (or week). These important business models are what profitable restaurants don’t take lightly.

Point of Sale 52

Point of Sale Seasonal Menu Cash Management Fine Dining 52

Notch

JANUARY 23, 2019

As an owner-operator, your restaurant likely sits at the center of your life. It's not only your business and your livelihood— it's also your dream. Unfortunately, if your restaurant is typical, your profit margins are exceedingly narrow. According to a recent Forbes article , sit-down restaurants make a profit of about 6%. So, why do it?

Email Marketing 52

Email Marketing Merchandise Website Management Point of Sale 52

Modern Restaurant Management

AUGUST 5, 2020

TouchBistro acquired Boston-based TableUp, a provider of loyalty and marketing solutions for the restaurant industry. and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. TouchBistro Acquires TableUp.

Food Safety 210

Food Safety Mobile Ordering Online Ordering Kitchen Safety 210

Modern Restaurant Management

NOVEMBER 16, 2021

Today’s restaurants are expected to deliver an Amazon-like experience: know customers’ preferences and dining habits and deliver food, whether tableside or to their front doors, without delay. As such, it’s crucial for restaurants to find ways to increase efficiency and improve the dining experience.

Customer Experience 203

Customer Experience Operations Loyalty Program Front of House 203

Modern Restaurant Management

FEBRUARY 18, 2020

Guests will expect to know every aspect of sourcing and meal preparation, which will disrupt traditional back-of-house systems with technology that connects the farm to the food. We’re seeing massive disruption to front-of-house systems, too, delivering personalized guest experiences from order to payment to final delivery.

Mobile Ordering 215

Mobile Ordering Front of House Fast Casual Customer Service 215

Modern Restaurant Management

AUGUST 26, 2021

However, requiring proof of vaccine forces front-of-house staff to act as enforcers, with some Bay Area restaurants reporting angry customers. A digital consultancy partner can also build the app to fulfill other needs of your business, such as delivery, curbside pickup and loyalty programming.

Technology 227

Technology Ordering Front of House Customer Experience 227

Modern Restaurant Management

DECEMBER 14, 2021

We have historically and continue to offer competitive pay, thorough training programs, flexible hours and a fun work environment so that we can continue to staff our locations as we grow. A drop in employee retention & difficulty in hiring. The inability to turn tables quickly & efficiently as a result of insufficient staffing.

2022 189

2022 Food Supply Mobile Ordering Customer Experience 189

Modern Restaurant Management

APRIL 20, 2020

Feed the Front Line. ezCater launched Feed the Front Line , a program that helps anyone contribute meals to healthcare workers fighting coronavirus. In just over a week, the program has already sent more than 20,000 meals to 145 hospitals across the country. This edition of MRM News Bites features ezCater, S?mrus,

Healthcare 180

Healthcare Kitchen Safety Loyalty Program Small Business 180

7 Shifts

MARCH 10, 2022

The app is also useful for your front and back end staff, giving them the ability to check upcoming shifts, submit availability, request shift trades, and more. For better or worse, you have a ton of options when it comes to restaurant management apps - and most of them are a click away on your smartphone. Top Restaurant Management Apps.

Management 195

Management Management Operations Point of Sale 195

Modern Restaurant Management

MAY 27, 2020

Aramark examined front and back of house processes to establish tailored playbooks for all of its businesses and market segments, leveraging innovative solutions, new service methods, and rigorous safety protocols. . Requiring appropriate personal protective equipment (PPE) for employees, including gloves and masks.

Food Safety 176

Food Safety Kitchen Safety Mobile Ordering Guest Recovery 176