The Restaurant Times

MARCH 13, 2023

The back-of-house (BOH) at a restaurant is the behind-the-scenes area of the restaurant — it works like an engine and keeps the restaurant going. While it is not visible to the customers, the restaurant’s services get hampered without back-of-house. Why is Back of House Important? And, well, every world needs its own lingo.

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Back of House BOH Front of House FOH 52

Restaurant365

APRIL 26, 2022

Hiring restaurant employees and retaining them is no longer just an issue for the HR team. As CFO, you can play a key role in the corporate direction for hiring restaurant employees, retention and staffing investments. Why hiring restaurant employees is now a CFO concern. The high cost of employee turnover.

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Hiring Employee Relations Front of House Back of House 78

Hot Schedules

MAY 10, 2021

Stadium and other sport event venues have a front row seat to these plays – and to what happens when the right talent gets on the field and execute. We’ve got a few tips from the workforce management front office here at Fourth. Employee referrals are actually the best source of seasonal hiring (and frankly, hiring in general).

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Hiring Training Mobile Ordering Coaching 147

Restaurant365

JANUARY 7, 2020

Restaurant staff labor retention is one of the primary areas of focus for today’s restaurant manager. The restaurant industry knows that high turnover and unengaged employees can be costly. The new tool many restaurants are turning to, in order to improve employee retention and engage with today’s modern workforce?

Mobile Ordering 120

Mobile Ordering Employee Relations Hiring Point of Sale 120

Restaurant365

MAY 7, 2021

Employee retention and recruitment have long been a challenge in the restaurant industry. However, the current moment is an unprecedented challenge for managers and operators. million—more than at any time during the pandemic, but still “about a million fewer employees, year-over-year, and 1.8 million jobs.

Hiring 78

Hiring Recruiting Employee Relations Social Media 78

Restaurant365

JULY 24, 2020

Shelter-in-place orders, dine-in restrictions and diners’ hesitation to eat out have combined to prompt restaurants to shift their focus to takeout and delivery. Increased demand for food delivery had already boosted the growth of ghost kitchens, and the COVID-19 pandemic has escalated both the popularity and profitability of the model. Size of U.S.

Front of House 147

Front of House Online Ordering Kitchen Safety Customer Service 147

Sling

MAY 3, 2023

Passion, however, can’t be taught but can make a huge difference in the attitude of the employee. The ideal employee will have both passion and experience. If you want your front-of-house staff to treat the customers cordially and with respect, you need to treat the servers and hosts with that same cordiality and respect.

Employee Relations 78

Employee Relations Customer Experience Management Management 78

Future Food

APRIL 20, 2022

Food and hospitality services provide an opportunity to support relatable or ‘normal’ daily interactions, offering 3-5 critical daily touchpoints that elevate the standard of the workplace village experience through modern design and the provision of food and hospitality that supports wellness. Source: Future Food.

Hospitality 78

Hospitality Food Safety Front of House BOH 78

Sling

AUGUST 9, 2023

March 2023 13 Expert Tips for Effective Employee Communication March 2023 11 Types of Job Shifts Managers Should Know March 2023 What Is Incentive Pay and How Does it Work? March 2023 What Is a Human Resource Management System (HRMS)?

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Article 2023 2022 2021 78

Apicbase

FEBRUARY 29, 2024

2023 has been a challenging year for restaurant operators, caught as they were between rising food costs and labour shortages. To give you the full picture of the positives and negatives of what lies ahead for 2024, we combed through dozens of recent industry reports and compiled a list of 93 restaurant industry statistics. Let’s dig in.

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2024 Operations 2023 Loyalty Program 52

Hot Schedules

FEBRUARY 3, 2020

Learn how outsourcing your HR can increase employee engagement while decreasing liabilities and fees. These questions, and countless others, add stress and strife to the lives of your managers. As a result, the impact on your employees’ experience and the guest experience is tangible. Improving HR Functionality.

Employee Relations 78

Employee Relations Restaurant Law Front of House Allergens 78

Hot Schedules

MARCH 26, 2019

See how improving your employee experience will boost the guest experience, too. Engaging your employees will encourage them to stay. Engaging your employees will encourage them to stay. Disengaged vs. Engaged Employees. As you may imagine, disengaged employees deliver mediocre or negative customer experiences.

Employee Relations 60

Employee Relations Front of House Allergens Back of House 60

Lavu

MARCH 30, 2020

What’s fun for an owner or manager might be less so for an employee, and the last thing you should want is for resentment to grow among your staff. All employees, whether front- or back-of-house, should be clear on the long-term goals of your business. Clarify Employee Individual Roles.

Employee Relations 78

Employee Relations Training Hiring Back of House 78

Transact

DECEMBER 9, 2019

Labeling SaaS-based app and the TransAct Enterprise Management System (TEMS) in the near-term. with a number of larger operators, proves that our solution is well-positioned to help smaller companies bring real benefits to their back-of-house operations. Terminal to support the customer’s fast-casual café concept.

Operations 60

Operations Back of House Front of House Food Safety 60

EATER

JANUARY 28, 2022

Melton also says she witnessed discrimination on the job — not only from customers but also from the store’s management. As a young, lighter-skinned Black woman of mixed heritage, Melton says she was often assigned by her managers to the busiest, most front-facing sections of the restaurant along with her white and young coworkers.

Cash Management 98

Cash Management Restaurant Law Employee Relations Food Supply 98

Black Box Intelligence

SEPTEMBER 21, 2021

These are fast-changing times for all types of restaurants. Brands that stand out are able to use big data to spot trends, measure performance and create strategies that will drive profits. That’s who we serve at Black Box Intelligence. We compile comprehensive data on industry trends across all restaurant categories. Limited-service restaurants.

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Fast Casual BOH Fine Dining FOH 89

The Restaurant Times

JULY 27, 2020

Moreover, it will significantly help in reducing employee turnover and absenteeism. Reduced turnover rates can, in turn, help restaurants save on additional expenses, which would otherwise be incurred on repeated recruitment and training. Another way to institute employee incentives is to offer them rewards based on their performance.

Loyalty Program 52

Loyalty Program Employee Relations Front of House Customer Service 52

Black Box Intelligence

NOVEMBER 1, 2021

Not only is turnover rising for all employees, the percentage of new hires that leave the company within the first 90 days of employment is also increasing. Check out the full “The Post Pandemic Restaurant Employee” whitepaper here. . Year-over-year check growth was 5.7% during the week, the highest growth recorded since mid-April.

Fast Casual 84

Fast Casual Guest Recovery Fine Dining Point of Sale 84

Apicbase

JUNE 16, 2023

In practice, however, successfully managing a group of busy restaurants is an awfully tough undertaking. The metrics and calculations in this list will help you bring order to the chaos and manage the performance of each unit in the chain. In theory, it sounds easy. Why Are Metrics Important?

Point of Sale 52

Point of Sale Inventory Waste Employee Relations 52

Modern Restaurant Management

FEBRUARY 4, 2020

” Prior to joining Boston Market, Wyatt served as Operations Partner/Vice President of Operations for Panera Bread, where he was responsible for all aspects of operations, including retail, marketing, recruiting, catering, facilities and bakery at more than 40 cafes in Pennsylvania, Delaware and New Jersey. New CEO at Boston Market.

Online Ordering 123

Online Ordering Hospitality Leadership Design 123

7 Shifts

NOVEMBER 19, 2019

As the demand for a higher minimum wage continues to grow on a state and a federal level, restaurant owners and managers are understandably paying more attention to their restaurant’s labor cost percentage. Benefits (Health Care, Employee Discounts, etc.). What is Restaurant Labor Cost Percentage? Payroll Taxes.

Management 253

Management Management Employee Relations Restaurant Law 253

7 Shifts

NOVEMBER 3, 2022

My managers also used code names based on menu items to “rate” female customers. When she was 23, the manager asked her to put on makeup in one of her first shifts at a breakfast grill. Alison Edginton is the Manager of Training & New Can Openings at Smalls Sliders , an American burger QSR in Louisiana. She promptly quit.

Leadership 195

Leadership FOH BOH Website Management 195

Modern Restaurant Management

DECEMBER 14, 2021

The challenges our teams have faced over the last two years specifically has made us value our employees now more than ever. As it relates to the labor crunch, we’re seeing in restaurant brands across the board: An impact in top-line revenue because customers aren't being served. Clinton Anderson, CEO, Fourth Enterprises.

2022 190

2022 Food Supply Mobile Ordering Customer Experience 190

Modern Restaurant Management

FEBRUARY 18, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry movers and shakers: "What do you feel is going to cause disruption in the restaurant industry over the next decade?” Elo’s Sonal Apte, vice president of retail and hospitality. Guests will demand a personalized journey when food is delivered to their door.

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Mobile Ordering Front of House Fast Casual Customer Service 216

Modern Restaurant Management

SEPTEMBER 14, 2021

TEAM Schostak Family Celebrates Anniversary and Employees. TEAM Schostak Family Restaurants (TSFR) is celebrating its 40th anniversary along with the anniversaries of employees that have been with the company for 20 years or more. In 1991 she was promoted to Accounting Manager and in 2009 to Director of Accounting.

Food 173

Food Tip Distribution Guest Recovery Food Safety 173

Modern Restaurant Management

MARCH 3, 2023

In a State of the Restaurant industry report, the Natiional Restaurant Association sees a return to normal with predicted sales growth in 2023. Other top research lists how impactful the Super Bowl was for restaurants, the state of gift cards and top pizza cities. million by the end of 2023.

2023 204

2023 2022 Consumer Goods Point of Sale 204

Go Hire- Restaurants

MAY 1, 2024

13 Creative Recruitment Ideas to Attract Talent Recruiting in today's environment can be challenging. So, we reached out to business leaders and recruiters and compiled a list of the top creative recruiting ideas they're using to successfully hire today. How do you recruit creatively? take a look. take a look.

Recruiting 52

Recruiting Workshop Seminar Employee Relations 52

Modern Restaurant Management

JANUARY 17, 2020

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. Curry Up Now also limits their disposal waste by using real plates, silverware and cloth napkins in-house and packaging all to-go orders in recyclable and compostable containers.

Franchise 136

Franchise Franchising Fast Casual Leadership 136

Modern Restaurant Management

AUGUST 28, 2020

In this edition of MRM News Bites, we feature a new documentary on women in the culinary world, the loss of an industry legend, a contest to create healthy recipes and products and services to help restaurant in the pandemic. 'A 'A Woman's Place' on Hulu. The film reveals a concerning statistic from a 2013 study by the Office of U.S.

Allergens 146

Allergens Kitchen Safety Guest Recovery Customer Service 146

Modern Restaurant Management

DECEMBER 31, 2019

Modern Restaurant Management (MRM) magazine asked restaurant industry insiders and experts for their insights on what will impact restaurants in 2020 and the response was overwhelming. Rick Camac, Dean of Restaurant & Hospitality Management at the Institute of Culinary Education. FAT Brands Chairman and CEO Andy Wiederhorn.

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2020 Kitchen Safety Consumer Goods Point of Sale 138

Go Hire- Restaurants

MAY 2, 2024

We reached out to business leaders and recruiters and compiled a list of the top creative recruiting ideas they’re using to successfully hire today. We reached out to business leaders and recruiters and compiled a list of the top creative recruiting ideas they’re using to successfully hire today.

Recruiting 52

Recruiting Workshop Seminar Employee Relations 52

EATER

AUGUST 21, 2020

But that vision came with a toxic management style characterized by intimidation, a barrage of sexualized commentary, and explosive anger, according to two dozen current and former staffers. Peter Meehan’s transgressive vision helped redefine food media with the groundbreaking Lucky Peach , and later transformed the LA Times ’s food coverage.

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White Paper Social Media Magazine Back of House 145

Modern Restaurant Management

FEBRUARY 21, 2020

Modern Restaurant Management (MRM) magazine's People & Places column features news of company hires and promotions, charitable efforts and product introductions. Send news to Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com. Sushi Maki Ocean Tempura. “Sushi Maki is a true family affair.

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Brewery Design Food Supply Equipment 140

EATER

MAY 20, 2020

Our goal is to tell chefs, managers, and restaurant owners how their procedures need to change in the era of COVID-19.”. Our goal is to tell chefs, managers, and restaurant owners how their procedures need to change in the era of COVID-19,” Kummer explains in his introduction to the guide. “Our Update: May 20, 2020, 11:07 a.m.:

Kitchen Safety 109

Kitchen Safety Food Safety Food Supply Healthcare 109

EATER

MAY 14, 2020

Our goal is to tell chefs, managers, and restaurant owners how their procedures need to change in the era of COVID-19.”. Our goal is to tell chefs, managers, and restaurant owners how their procedures need to change in the era of COVID-19,” Kummer explains in his introduction to the guide.

Kitchen Safety 98

Kitchen Safety Food Safety Food Supply Healthcare 98