Ken Burgin

FEBRUARY 13, 2024

If the managers or owners doing an interview raise and answer these job applicant questions, they will have a better rapport with applicants. Applicants may wonder about support systems, stress management practices, and policies to ensure a healthy work-life balance. What is the kitchen’s work culture like?

Front of House 78

Front of House Tip Distribution Kitchen Safety Customer Service 78

Modern Restaurant Management

MARCH 1, 2022

Even with this good news for restaurant operators, many challenges still remain – particularly around staffing in both the front and back of the house. From recruiting to retention, if the employee experience is positive and fulfilling, loyalty is fostered, and staff is more likely to stay put.

Front of House 230

Front of House Loyalty Program Back of House Training 230

Open for Business

AUGUST 10, 2023

Here’s how to hire great employees, with tips for recruiting and retaining staff for a restaurant. Along with kitchen and service staff, you’ll need workers for your restaurant to handle responsibilities like operations, management, administration, and communications. Knowing how to hire employees can make or break your restaurant.

Hiring 167

Hiring Recruiting Reference Website Management 167

Modern Restaurant Management

SEPTEMBER 7, 2021

Every restaurant owner, operator, and manager are currently asking themselves: how do I hire restaurant employees in today’s labor market? It is increasingly difficult to recruit, attract, hire, and retain employees, but there are some insights that can help you navigate a tough labor landscape. The Restaurant Labor Shortage.

Hiring 208

Hiring Front of House Recruiting Back of House 208

Modern Restaurant Management

JANUARY 10, 2022

Here are six things you can expect to see in back-of-house tech in 2022. After adopting better delivery and takeout technology in 2020, restaurants are now turning their tech budgets toward bringing in back of house. We expect to see more operators investing in back-of-house as they fully flesh out their tech stack.

Back of House 208

Back of House 2022 BOH Front of House 208

Modern Restaurant Management

OCTOBER 5, 2021

Particularly impacted by the staffing shortage, restaurants are struggling to beat the labor crisis, with staffing shortages felt in both back-of-house and front-of-house staff. Although employment numbers are on the upswing, employment at eating and drinking establishments was still 1.5 Bureau of Labor statistics.

Technology 223

Technology Tip Distribution Front of House Loyalty Program 223

7 Shifts

NOVEMBER 19, 2019

As the demand for a higher minimum wage continues to grow on a state and a federal level, restaurant owners and managers are understandably paying more attention to their restaurant’s labor cost percentage. What is Restaurant Labor Cost Percentage? Let’s look at an example: Jimmy’s Pizzeria grosses $300,000 in sales each month.

Management 253

Management Management Employee Relations Restaurant Law 253

Sling

APRIL 27, 2023

Restaurant operations management is essential for the long-term health of your business. In this article, we examine the specific goals of restaurant operations management and discuss a number of ways to help you improve the program in your own business. Table of contents What is restaurant operations management?

Operations 78

Operations Management Management Inventory 78

Modern Restaurant Management

JUNE 3, 2021

Kitchen and front-of-house employees are simply harder to find. These tools offer employees an easy and secure way to manage their wages, even if they don’t have bank accounts. Host a hiring party : Make recruiting memorable. Interviews with potential employees are being scheduled, but no-shows are the norm.

Ordering 179

Ordering Front of House Hiring Recruiting 179

Open for Business

NOVEMBER 21, 2022

Once upon a time, most restaurants operated on a patchwork of paper systems involving notebooks and back-of-the-napkin calculations, not to mention information owners and managers kept in their heads, hunches, and habits. Streamline the front of house. Run a smooth back of house. Manage your team and costs.

Technology 147

Technology Front of House Back of House Online Ordering 147

Modern Restaurant Management

JUNE 21, 2021

Yet, nine in ten operators predict issues with recruitment at a time which is essential for our industry's recovery. One staff member could be lost from the front of house for up to an hour taking phone calls for 20 takeaway orders. With restrictions easing, customers are excitedly returning to their favorite restaurants.

Mobile Ordering 186

Mobile Ordering Ordering Front of House Guest Recovery 186

Modern Restaurant Management

NOVEMBER 2, 2022

To master the process, consider these tips to recruit and retain long-term employees. One House, Different Skills : Shift work is a team sport, and it goes without saying that the front of house and back of house are symbiotic. There’s an art to interviewing hourly workers.

Hiring 158

Hiring Front of House Back of House Employee Relations 158

7 Shifts

MAY 31, 2021

For example, kitchen managers rely on software to let them know how much expected inventory they have in stock. All tasks in a restaurant are interconnected. Inventory was ordered based on par levels, which are set based on sales forecasts, which are in turn determined by how many guests you'll serve and what they'll order. Table of Contents.

Operations 363

Operations Inventory Hiring Customer Service 363

The Restaurant Times

MARCH 14, 2022

However, the team can only achieve the desired outcome if headed by a potent restaurant manager. Hence, a restaurant manager is an integral part of a restaurant business and plays a crucial role in steering its direction, which is why their job description must be adeptly formulated. Managing Overall Team Performance.

Management 52

Management Management FOH BOH 52

Modern Restaurant Management

OCTOBER 7, 2021

Innovation is needed in several areas, including: Staff management. Staff Management. According to the 2021 State of the Restaurant Industry Mid-Year Update , more than 3 in 4 restaurant operators struggle with recruitment and retention, despite an increase in employment. Kitchen operations. Dining room procedures.

Technology 196

Technology Operations Food Safety Kitchen Safety 196

Modern Restaurant Management

APRIL 29, 2021

While staffing has always topped the list of restaurant owner/manager pain points, it now seems to be at crisis proportions. Instead of belaboring the issue, Modern Restaurant Management (MRM) magazine went to the experts for some solutions. Two-thirds of new hires signing up for DailyPay.

Fast Casual 221

Fast Casual Hiring Front of House Online Ordering 221

Goliath Consulting

JANUARY 6, 2019

Management companies provide restaurants with a franchise like operating system without having a franchise agreement. Britt Cloud, Goliath’s Consulting Chef, directs back of house operations and works with the current chef/kitchen manager to restructure inventory, food costing, menu, labor, and health policies.

Management 60

Management Management Front of House Back of House 60

Modern Restaurant Management

APRIL 11, 2022

Facing multiple headwinds, restaurant owners and management must employ the most effective tool available: effective communication. A good starting point for addressing many issues is use of a manager’s log. And don’t forget a long-time, well-established business management tactic: the employee suggestion box.

Healthcare 203

Healthcare Cash Management Social Media Communication 203

The Restaurant Times

JUNE 30, 2021

A manager is responsible for the general administration of the staff and the smooth functioning of any organization. A restaurant manager, however, has multifaceted responsibilities. In addition to managing internal operations, he is also the interface between customers and the staff. Managing Finance .

Operations 52

Operations Management Management Front of House 52

Modern Restaurant Management

FEBRUARY 15, 2022

With a critically shrunken talent pool, restaurants are racing to fill positions in every part of the business — front of house, back of house, and corporate teams. Across the United States, businesses are suffering from unprecedented staffing shortages in the aftermath of COVID.

Technology 225

Technology Loyalty Program Fast Casual Email Marketing 225

7 Shifts

JUNE 8, 2020

I started as an employee and then manager of a quick-service restaurant while I was in school. After graduating, I worked with several brands as a Field Trainer, Business Development Consultant and most recently, Learning and Development Manager.” It's only fitting that some of our employees have hands-on experience in the industry.

Customer Experience 326

Customer Experience Front of House Communication Back of House 326

7 Shifts

MARCH 29, 2023

I think there's been a very big change in landscape of how we're recruiting and how purpose-driven restaurants need to be versus just selling an experience.” “Yeah, I've always been admiring from a distance, the Barteca brand when it was Barcelona and bartaco. What does your brand mean? How is your brand involved in the community?

Front of House 195

Front of House Back of House Tip Distribution Coaching 195

The Restaurant Times

MARCH 13, 2023

The back-of-house (BOH) at a restaurant is the behind-the-scenes area of the restaurant — it works like an engine and keeps the restaurant going. While it is not visible to the customers, the restaurant’s services get hampered without back-of-house. Why is Back of House Important? And, well, every world needs its own lingo.

Back of House 52

Back of House BOH Front of House FOH 52

7 Shifts

FEBRUARY 18, 2020

We’re taking a deep dive into waitmares to explain why they’re bad, what the restaurant industry can learn from them, and how you can reduce your front-of-house (FOH) team’s work anxiety to boost engagement—and sweet dreams. Your customers and manager are angry at you. What’s behind these sleep-disturbing dreams?

Employee Relations 395

Employee Relations FOH Back of House Front of House 395

Lavu

SEPTEMBER 29, 2023

This statistic is based on a survey of restaurant operators conducted in January 2023. The 2021 COVID-19 pandemic caused many people to leave the hospitality industry, and many have not returned. This has left restaurants struggling to find and retain staff. million, while the number of hires was 1.3 million, while the number of hires was 1.3

Loyalty Program 166

Loyalty Program Front of House Mobile Ordering Customer Service 166

7 Shifts

JUNE 16, 2022

Throw in dozens of locations to manage, and visibility becomes foggy. Recommended Reading: How To Manage Teams Across Multiple Restaurant Locations. They all prevent franchisors from seeing the day-to-day pains and successes that their franchisees experience. That's why many franchisors rely on a franchise advisory council (FAC).

Franchise 370

Franchise Franchising Communication Front of House 370

Hot Schedules

FEBRUARY 23, 2022

Additionally, trust between management and staff grows when employees don’t have to risk illness themselves working alongside sick coworkers. Additionally, trust between management and staff grows when employees don’t have to risk illness themselves working alongside sick coworkers. b3lineicon|b3icon-list-add|?|List Bulk Benefits.

Employee Relations 147

Employee Relations Front of House Waste Hotels 147

7 Shifts

NOVEMBER 3, 2022

My managers also used code names based on menu items to “rate” female customers. When she was 23, the manager asked her to put on makeup in one of her first shifts at a breakfast grill. Alison Edginton is the Manager of Training & New Can Openings at Smalls Sliders , an American burger QSR in Louisiana. She promptly quit.

Leadership 195

Leadership FOH BOH Website Management 195

Apicbase

JUNE 20, 2022

Preferably, they have managed a team before. You can do many things as a franchisor to improve your chances of building a thriving restaurant franchise. However, the most important thing is to engage with the right franchisees. We’ll cover: What is a restaurant franchisee? What makes a good franchisee? Which profiles should you avoid?

Recruiting 52

Recruiting Franchise Franchising Loyalty Program 52

7 Shifts

DECEMBER 27, 2019

Time spent on hiring is also a productivity suck, as that's time that managers and employees could be spending on other things, like focusing on the business’ growth or the customer experience. The average restaurant employee, however, change jobs every 56 days ! How does this revolving door affect the restaurant industry? Here’s how.

Hiring 360

Hiring Front of House Customer Service Customer Experience 360

Open for Business

MARCH 1, 2023

Chef, server, and bartender barely scratch the surface of all the work that happens in front and back of house. In fact, team members who have fun on the job are likely to recruit friends for open positions where they work. A general manager might also wear a restaurant’s sommelier hat.

Fast Casual 78

Fast Casual Cash Management Front of House Fine Dining 78

Embrace the Suck

APRIL 18, 2022

We believe that your food should be prepared in front of you so you can see our commitment to freshness and quality. I can tell you from working with over 2200 independent restaurants over the last 12 years that in any market regardless of current economic conditions…a lot of restaurants struggle (20%), and some just survive (60%).

Social Media 221

Social Media Recruiting Online Ordering Point of Sale 221

Restaurant365

SEPTEMBER 7, 2021

This article was published in Modern Restaurant Management. The shortage is especially acute for back-of-house employees, such as prep cooks, line cooks, and dishwashers. Whether you are short-staffed or not, hiring and retention should always be front of mind for your restaurant. “We September 7, 2021 by John Moody, .

Hiring 78

Hiring Front of House Recruiting Back of House 78

Hot Schedules

MAY 10, 2021

Stadium and other sport event venues have a front row seat to these plays – and to what happens when the right talent gets on the field and execute. We’ve got a few tips from the workforce management front office here at Fourth. Seasonal Staff Playbook: Hiring, Training & Retaining Great Teams. User Network. Social Media.

Hiring 147

Hiring Training Mobile Ordering Coaching 147

Ken Burgin

OCTOBER 20, 2021

We discussed affordable service levels, automation in the kitchen, bar and front of house, recruitment in a time of severe staff shortages, and the most effective types of marketing. Plus a couple of my favourite topics: diversification and the importance of culture to attract and keep good staff.

Front of House 68

Front of House Recruiting Entertainment Hospitality 68

Restaurant365

APRIL 26, 2022

The hiring crunch is especially tough for back-of-house employees, such as line cooks and dishwashers, who historically have made lower wages than many front-of-house employees like servers. As CFO, restaurant staffing strategy may not have historically been part of your responsibilities. The high cost of employee turnover.

Hiring 78

Hiring Employee Relations Front of House Back of House 78

Modern Restaurant Management

DECEMBER 19, 2019

While this is great for the economy, it can make hiring managers feel as though they are running at full speed on a hamster wheel. Managers frequently attribute their low staffing and retention rates as the industry norm. Having the right hiring managers in the recruitment process is essential. Am I ready for the show?

Fast Casual 161

Fast Casual Hiring Front of House Casual 161