Modern Restaurant Management

MARCH 3, 2025

The Charlotte-based hospitality branding agency has a wealth of experience developing comprehensive hospitality concepts. First, we seek a deep understanding of the restauranteur’s vision and values, as well as their target audience and market positioning. Finally, we look at the launch strategy and marketing plan.

Social Media

ChowNow

FEBRUARY 7, 2025

Train your staff to see it the same way, and when done right, it feels less like a sales tactic and more like great hospitality. For example, if you notice that a particular item is popular, you can promote it in marketing email campaigns to encourage more orders. Instead of asking, Do you want an appetizer?

Ordering

Modern Restaurant Management

MARCH 11, 2025

The past five years have reinforced the critical intersection of digital and hospitality in the restaurant industry. Digital not only powers seamless experiences but also unlocks guest data that can elevate hospitality across all touchpoints, both digital and in-person. It wasn’t just about survival; it was about reinvention.

Front of House

ChowNow

APRIL 15, 2025

This does not include things like rent, labor, or marketing, just the costs directly tied to the food and beverages youre serving. The key is balance: turn tables efficiently, but not at the expense of hospitality. Be aware, though, that if its too high, you might be rushing guests and sacrificing the customer experience.

Operations

Goliath Consulting

MAY 1, 2025

For restaurants, social media marketing is more than just posting food photos. Social media marketing for restaurants isnt just about gaining followersits about building a brand that makes people feel something. In todays digital-first dining culture, having a strong social media presence isnt optionalits essential.

Social Media

The Rail

MARCH 25, 2025

By using a combination of digital and traditional marketing strategies, you can turn your restaurants move into a celebration rather than a disruption. Send Personalized Email Announcements If your business practices direct communication with customers, email marketing remains a powerful means to deliver your message.

Social Media

Restaurant Business

JULY 22, 2025

22, 2025 Facebook Twitter LinkedIn Bret Thorn, senior food & beverage editor of Nation’s Restaurant News and Restaurant Hospitality, visited Atlantic City’s Ocean Casino Resort, which just opened two new concepts from restaurateur Stephen Starr. By Patricia Cobe and Bret Thorn on Jul. You can subscribe to it wherever you listen to podcasts.

Loyalty Program

ChowNow

JANUARY 23, 2025

Email Send out a weekly email blast telling customers about your upcoming event. Email lists are a powerful marketing tool because they provide a direct customer link that you fully controlno one can take it away from you except the customer, and if used correctly, thatll never happen.

Events

Goliath Consulting

APRIL 5, 2025

Follow up with thank-you emails, feedback requests, or special offers to keep them engaged. Positive online interactions can turn a great experience into valuable word-of-mouth marketing. Post-Visit Engagement The customer experience doesnt have to end when guests walk out the door.

Customer Experience

Restaurant Business

AUGUST 5, 2025

Menu Talk is a collaboration between Restaurant Business Senior Menu Editor Pat Cobe and Bret Thorn, senior food & beverage editor of Nation’s Restaurant News and Restaurant Hospitality. You can subscribe to it wherever you listen to podcasts. Members help make our journalism possible.

Catering

Restaurant Business

JULY 22, 2025

Specifically, Brix plans to expand Friendly’s, an East Coast diner chain, into Southern markets including Georgia, the Carolinas and Texas. Kohli plans to continue growing Brix’s restaurant network and will also look for more brands to acquire. Kohli started at Friendly’s as a waiter at age 15 and began operating locations in 2009. “I

Franchising

EATER

OCTOBER 21, 2024

But while speaking about the environment is important, “preaching,” as Goldman puts it, is a turn-off, especially in hospitality, an industry that consumers rely on to provide, among other things, a good time. without interruptions. But recently, it had to announce the ending of that perk.

Sustainability

ChowNow

APRIL 4, 2025

Think of it as hospitality beyond the walls of your restaurant. A QR code on the receipt, table tents or a quick post-meal email can go a long way. Highlight UGC in your marketing materials, such as menus, flyers, and social media posts, to show potential customers the genuine experiences of others. And those impressions matter.

Management

The Rail

MAY 12, 2025

From logistics to marketing, staff communication to moving the kitchen, reopening a restaurant successfully is all about the details. Start by announcing your move as early as possible on all your communication channels social media, email newsletters , and in-person interactions. Transparency builds trust.

License

Modern Restaurant Management

JUNE 27, 2025

. “Restaurants can't simply rely on their traditional playbooks anymore," says Forrest Morgeson, Associate Professor of Marketing at Michigan State University and Director of Research Emeritus at the ACSI. "Smaller, Chick-fil-A and Starbucks show broad appeal across regional markets.

Loyalty Program

Restaurant Business

JULY 9, 2025

Premium Technology Olos restaurant tech odyssey will continue in private Tech Check: After a rocky few years on the public markets, the online ordering giant will continue its quest for “hospitality at scale” under a new owner. That outsider has now left, leaving the company with more uncertainty.

Operations

Restaurant Business

JULY 8, 2025

Domino’s Chief Marketing Officer Kate Trumbull said in a statement that there are 34 million potential combinations of one of the chain’s pizzas, effectively making this a discount on 34 million products, at least through Aug. The deals intensify a tradition of value marketing in the pizza business. Little Caesars is offering a $9.99

Leadership

ChowNow

MARCH 14, 2025

Marketing and Customer Engagement Even the best-run restaurant wont thrive if no one knows about it. A strong marketing strategywhether through social media, email campaigns , or loyalty programs helps bring in new customers and keep existing ones coming back.

Operations

ChowNow

APRIL 25, 2025

Your restaurants brand personality, tone, visualseven your menu itemsshould all be shaped around your ideal target market. Its the tone you use, the words you choose, and the personality you convey on your restaurant menu, your social media, your marketing emails, and in-store signage. Want to be known for hospitality?

Mobile Ordering

Restaurant Business

JUNE 11, 2025

11, 2025 Facebook Twitter LinkedIn Huddle House will add drive-thrus as it moves into more urban and suburban markets. | All photos courtesy of Ascent Hospitality Management A pair of legacy family-dining brands are out to prove that age is only a number. That means you can now get boba at Perkins. By Joe Guszkowski on Jun.

Fast Casual

ChowNow

MARCH 20, 2025

Marketing campaigns run, money is spent, and yet its unclear whether those efforts are actually driving more orders or just draining the budget. Restaurants can adjust staffing levels based on real demand, identify their most profitable menu items, and put marketing dollars behind what actually drives revenue.

Operations

Restaurant Business

JULY 22, 2025

It also spent a lot of time marketing and added new types of desserts such as pies and cakes to its lineup. The company responded to this the way any brand should: It slowed growth to a crawl and focused on improving unit volumes and profits. After adding 264 locations in 2022 and 281 in 2023, Crumbl added just 87 new restaurants in 2024.

Franchising

The Rail

JANUARY 24, 2025

The process typically consists of entering a password and then receiving a one-time passcode to the phone or email account of an authorized user. About the Author: Heather is a content writer with a passion for all things hospitality technology. Contact: heather@solvid.co.uk.

POS

Harbor Touch

MARCH 18, 2025

Financial and Marketing Strategies 7. Market Smarter with Targeted Efforts Random ads drain cash. Kick off marketing for busy seasons early with discounts to draw crowdsthink a midweek special when traffic dips. Use customer lists from your records to email tailored offers. Loyalty isnt guesswork.

Management

Restaurant Engine

MARCH 12, 2025

Take your restaurant marketing to the next level with AI tools. In this article, we look at how you can leverage AI tools to optimize your restaurants marketing in 2025. In this article, we look at how you can leverage AI tools to optimize your restaurants marketing in 2025. Heres how to optimize your marketing with AI.

2025

EATER

APRIL 22, 2025

Here, she discusses the current cookbook market, what shes looking for in a proposal, and why people in hospitality are already well-poised to write a book. And people in hospitality are set up really well to understand that. Let us know by emailing preshift@voxmedia.com. Pre Shift is for the trade, and by the trade.

Book

SpotOn

MAY 12, 2025

Underscoring SpotOn’s commitment to delivering AI that’s invisible, intuitive, and impactful, these AI tools join Marketing Assist , launched in 2024, which automates personalized email and social media campaigns using guest data and business objectives—saving operators up to 5 hours a week. 

Operations

Squirrel Systems

MAY 1, 2025

Promoting event hosting for corporate gatherings, birthdays, and special occasions via digital marketing. Exclusive early access to new menu items via email or push notifications. Utilizing social media and email marketing to promote limited-time merchandise drops. Selling merchandise can provide a steady revenue stream.

Loyalty Program

Paper Chase Accountancy

MAY 21, 2025

In the ever-evolving hospitality industry, success hinges on more than just exceptional service and delectable cuisine. As a global leader in hospitality industry accounting and advisory services, Paperchase empowers businesses across diverse markets to navigate their financial complexities with precision and foresight.

Hospitality

MBB Hospitality

DECEMBER 22, 2024

According to a report by Statista , the online food delivery market in the U.S. Some key trends include: Third-Party Delivery Platforms Companies like DoorDash, Uber Eats, and Grubhub dominate the market, offering restaurants access to a broad customer base. However, reliance on these platforms comes with high commission fees.

Online Ordering

SpotOn

APRIL 24, 2025

“At SpotOn, we believe in technology that works the way restaurants work—but also in backing it with something bigger: people who care,” said Kevin Bryla, Chief Marketing Officer at SpotOn. “This campaign is about lifting up the entire industry with knowledge and community that make real-world profit possible.”

2025

Modern Restaurant Management

MARCH 11, 2025

These changes have become permanent shifts in how they target customers, market themselves, and design their offerings." – John Campbell, owner of RiverPalm Terrace Small businesses had no choice but to dive headfirst into digital marketing during the pandemic. The pandemic changed how businesses market, no doubt about it.

Loyalty Program

Squirrel Systems

JUNE 11, 2025

In today’s hospitality landscape, guest expectations are higher than ever. Personalized Service with Integrated Guest Data Modern POS systems for hospitality integrate with CRM, loyalty, and reservation platforms. This allows staff to access guest profiles, including past orders, allergies, and preferences.

Hotels

Restaurant Business

JUNE 13, 2025

Photo: Shutterstock San Francisco-based delivery service DoorDash announced Friday that it has completed its purchase of SevenRooms, a New York-City-based reservations and marketing platform for restaurants. . By Timothy Inklebarger and Joe Guszkowski on Jun. billion and international food delivery service Deliveroo for $3.9

Reservations

Lavu

JULY 25, 2025

In a market full of point-of-sale providers, it can be hard to decide which option is best suited to grow your business. New and established businesses may wish to incorporate POS capacities and record phone numbers, email addresses, or order information, such as check average per table or party size.

POS

Lavu

JUNE 30, 2025

Brady Thomason, NetSuite Solution Manager for Restaurant & Hospitality, highlights how intertwined speed and accuracy are: Poor Inventory Control Inventory issues are another costly problem. For example, if a customer hasn’t visited in a while, the system can automatically send a special offer via email.

POS

Apicbase

JULY 11, 2025

The consequence is that hospitality businesses get locked into outdated systems. In hospitality tech architecture, clarity of responsibility is everything. They evolve quickly because customer expectations change fast, and so do marketing strategies and tech trends. Insight Layer: Hospitality Decision Engine Know what’s working.

Allergens