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2025 Outlook: Experts Weigh In on Restaurant Trends and Challenges, Part One

Modern Restaurant Management

. – Jay Fiske, President, Powerhouse Dynamics Beyond the App: Loyalty and Data-Driven Personalization In 2025, loyalty and digital innovation are set to shape the QSR industry more than ever. A great example of this is McAlister’s Club MCA – designed to elevate the guest experience for loyalty members.

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The Complete Guide to Online Ordering Systems for Restaurants

ChowNow

In 2025, the US online food delivery market is expected to reach $424.9 With your own online ordering system, you can collect emails, send promotions , and encourage repeat business with reward programs or special discounts. billion in revenue. A direct system also means you own the customer relationship.

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Encouraging Diners to Order Direct—Here’s How to Make It Easy

ChowNow

In this article, you will learn: How to educate customers on why direct ordering matters Simple incentives to encourage direct orders Ways to streamline and promote your direct ordering system Lets explore the best ways to shift customer behavior and grow your direct ordering sales. But how do you get diners to change their habits?

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Dinner, With a Side of Climate Preaching

EATER

PLNT Burger further incentivizes plant-based purchases by turning that data into a loyalty program, rewarding customers with free food for amounts of water or land “saved.” There are customers who are self-educated and seek out certain restaurants because of their practices, and those for whom sourcing and intention are incidental.

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Why Cybercriminals Target Restaurants and How to Protect Yours

Modern Restaurant Management

Some challenges, like crowded and highly competitive markets and shifting consumer demands, have always been relevant to restaurant owners. Thanks to mobile ordering apps or loyalty programs, you may also have customers’ names, addresses, and other sensitive data. Educate Employees. million class-action lawsuit.

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Ditching the Marketplace: Getting Diners to Use Your Restaurant Ordering System

ChowNow

In this blog, we’ll share strategies that will help you educate your customers on harmful commissions and incentivize them to order directly from you. . Motorino , a multi-location pizzeria, uses a pop-up on its website to educate visitors about the impact of third-party marketplaces’ commissions. Start a restaurant loyalty program. .

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Pandemic Reflections: What Lessons Has the Restaurant Industry Learned?, Part Two

Modern Restaurant Management

What used to be a basic employee benefit plan for only full-time workers has since changed to personalized benefits such as daycare assistance and mental health programs for both full-and part-time employees. Restaurants that tell a compelling story, offer meaningful engagement, and create purpose-driven experiences earn lasting loyalty.