7 Shifts

AUGUST 18, 2021

Show them you value their loyalty by remembering their name or striking a conversation over a topic you've previously chatted about. Take orders with care. When you're taking your customers' orders, make sure you're doing so with attention and care. Recommended Download: Free Restaurant Comment Card Template For Download.

Customer Service 369

Customer Service Customer Experience Online Ordering Loyalty Program 369

Modern Restaurant Management

JULY 13, 2022

Multichannel Ordering. One of the biggest COVID-born shifts in the industry was the widespread adoption of technology solutions to streamline the ordering process. Text and online ordering and self-service kiosks enabled with contactless payments became mainstays in franchises. Promotion and Loyalty Programs.

Franchise 209

Franchise Franchising Operations Loyalty Program 209

Modern Restaurant Management

MAY 30, 2023

Our recent survey on restaurant apps, loyalty and dining choices gave us insight into what your customers think. Frequent users (ordering from restaurants more than five times a week) were far more digitally engaged with brands. Just 20 percent of non-frequent users downloaded at least two restaurant apps.

Pricing 88

Pricing Loyalty Program Social Media 2023 88

Modern Restaurant Management

FEBRUARY 3, 2022

From managing an off-premise presence with online ordering platforms to navigating the labor shortage and keeping costs down, it’s clear from the emerging trends we are seeing that technology is at the heart of helping FSRs not only survive but make gains during these extremely challenging times.”

Loyalty Program 187

Loyalty Program Online Ordering Cash Management Point of Sale 187

ChowNow

SEPTEMBER 30, 2020

The math is simple: more orders over time equals more sales. Marketing to your existing customers keeps your restaurant top of mind leading to increased order frequency and higher ticket sizes. In this blog, we’ll cover four tips to help you boost customer loyalty at your restaurant. Start a restaurant loyalty program.

Loyalty Program 158

Loyalty Program Marketing Email Marketing Social Media 158

Modern Restaurant Management

OCTOBER 1, 2020

Some have white-labeled those same delivery services for integration within their organizations, and others have built out programs for pick up or delivery entirely in house. Delivery, digital ordering and the digital tools associated are at the heart of many discussions in the industry.

Delivery 193

Delivery Loyalty Program Download Online Ordering 193

Modern Restaurant Management

MAY 12, 2021

There are two new digital technologies available for restaurants to automate the ordering process that owners need to understand. PWAs are web-based experiences that appear like a mobile app but require no user download. Users would scan a QR code or click an online link to open the PWA. Yes, certainly.

Online Ordering 127

Online Ordering Food Mobile Ordering Loyalty Program 127

7 Shifts

NOVEMBER 1, 2022

Download now. See how they're branding themselves online and across social media and what kind of promotions they're running throughout the week. Download now. Since videos don't play on a user's feed by order of post date, you can share many videos about the same topic or using the same trend. Social media marketing.

Seating 221

Seating Email Marketing Marketing SEO 221

Modern Restaurant Management

AUGUST 24, 2021

What is the lifetime value of an app-downloading customer over a non-app customer, and does that incremental value outweigh the cost of getting the customer to download the app in the first place? Does the cost of a SaaS-based recommendation engine outweigh its benefits?

Marketing 204

Marketing Social Media Download Loyalty Program 204

Modern Restaurant Management

MAY 31, 2022

ERP systems streamline and automate inventory management, provide real-time low-stock notifications, allow users to download critical data, and improve overall visibility into the business. Then, a manager or owner can implement a reservation deposit policy or discounted menu items if guests order during off-peak hours.

Point of Sale 192

Point of Sale POS Download Loyalty Program 192

Cheetah

SEPTEMBER 1, 2020

As our lives are shifting to the digital space, ordering food on restaurant websites and sharing home dining experiences has become the new normal. To keep up with competition, keep existing customers and attracting new ones, restaurants need to adjust their online presence. This isn’t just about the number of followers you have.

Social Media 148

Social Media Online Ordering Website Management Download 148

Modern Restaurant Management

OCTOBER 4, 2021

The new report captures a steady rise in mobile ordering, reinforcing the critical importance of mobile initiatives for restaurant brands. According to the data, consumers deleted restaurant apps if menu items were missing or if there was limited ability to customize orders. Mobile orders are on the rise.

2021 157

2021 Fast Casual Mobile Ordering Social Media 157

Focus POS

SEPTEMBER 10, 2020

While it’s possible to get by on manual processes, these are outdated, and won’t give you proper tools you need in order to handle the competition. Online ordering. Online ordering is one of the most popular ordering channels for consumers today. Loyalty program.

POS 97

POS Loyalty Program Email Marketing Mobile Ordering 97

Modern Restaurant Management

AUGUST 17, 2020

Thirty-nine percent of those in the US and 36 percent in the UK ordered more frequently from their local restaurant than before the crisis. "Throughout Ninety-five percent of Americans and 87 percent of those in the UK noted they often ordered take-out before stay-at-home orders began. Mixed take-out bag.

2020 193

2020 Loyalty Program Mobile Ordering Fast Casual 193

Modern Restaurant Management

JUNE 3, 2021

Order accuracy and speed top list of what consumers want. The vast majority will revisit a specific drive-thru if their order is always correct (68 percent) and service is fast (62 percent). Apps are being downloaded for convenience and discounts. More money spent at the drive-thru. Curbside pickups at fast food restaurants dip.

2021 186

2021 Fast Casual Mobile Ordering Guest Recovery 186

Modern Restaurant Management

SEPTEMBER 16, 2021

Improved Customer Loyalty Programs. When customers download your restaurant’s mobile app, they should also be able to connect a credit or debit card to their account. This way, when they order online or come to pick up their food, it’s already paid for. Cons of Touchless Payments.

Loyalty Program 179

Loyalty Program Customer Experience Technology Customer Service 179

Lavu

NOVEMBER 18, 2022

Will you have servers or will customers order at a counter? Can customers use a self-serving kiosk or order from their phone? For tips on creating your menu, download Lavu’s free guide: How to Create a Successful Restaurant Menu. Service Style : Explain how you will serve customers. Will you offer delivery or only take out?

Loyalty Program 78

Loyalty Program Download Document Point of Sale 78

Modern Restaurant Management

DECEMBER 28, 2020

Contactless ordering at the table, virtual host stands, and online staff wellness checks have all become standard operating procedures for us now. Innovative and inviting outdoor seating is going to be crucial in order for restaurants to survive. Scott Lawton, CEO and cofounder at bartaco.

2021 229

2021 Mobile Ordering Loyalty Program Kitchen Safety 229

ChowNow

MARCH 17, 2021

It also sped up adoption of digital tools to facilitate takeout, delivery, and on-premise digital ordering. 42% of restaurants plan to invest in customer loyalty programs. 51% of adults have downloaded at least one food-related app amid COVID-19. 45% have downloaded two or more. 45% have downloaded two or more.

Mobile Ordering 78

Mobile Ordering Download Online Ordering Loyalty Program 78

Modern Restaurant Management

SEPTEMBER 15, 2021

78 percent of Canadians have ordered delivery within six months prior to the survey. 78 percent of Canadians have ordered delivery within six months prior to the survey. Quebec ordered delivery the most, with 84 percent saying they had ordered within the last six months. Delivering Excellence. ” Supporting Local.

2021 175

2021 Loyalty Program Retail Online Ordering 175

Modern Restaurant Management

APRIL 14, 2020

The National Restaurant Association launched an industry grassroots education and engagement resource available online at RestaurantsAct.com. based restaurants to apply for the Paycheck Protection Program (PPP) loan, which is backed by the Small Business Administration (SBA). “It is unbelievable how quickly things can change.

Online Ordering 208

Online Ordering Back of House Customer Service Small Business 208

Lavu

DECEMBER 16, 2019

While it may seem like just another trend it’s really the next best thing for expanding your customer base and building customer loyalty. How to Build a Loyalty Program. If you don’t already have a loyalty program started, you’ll need to think about the following while considering an app: know your customer base.

Loyalty Program 78

Loyalty Program Customer Service Point of Sale Mobile Ordering 78

Modern Restaurant Management

JANUARY 12, 2022

Early in the pandemic, 72 percent of operators invested in delivery and mobile/online ordering to boost revenue during mandated stay-at-home orders according to TD's 2020 survey, and it appears the popularity of these offerings is here to stay. Investment in delivery and mobile ordering pays off.

2022 212

2022 Mobile Ordering Guest Recovery Point of Sale 212

Goliath Consulting

NOVEMBER 23, 2021

QR codes and digital menus allow for customers to order food and beverages at restaurants and avoid touching physical menus that may or may not have been sanitized properly. According to Bitly, a link management service, there has been a 750% increase in QR code downloads over the last 18 months. QR codes and success in restaurants.

Loyalty Program 88

Loyalty Program Social Media Customer Experience Online Ordering 88

Bingage

APRIL 14, 2021

Previously, a traditional POS system was only limited to a restaurant billing software that includes took orders and generated a receipt. Whether you need to keep track or manage stock, orders, inventory, restaurant billing, you need a Point of sale system. Framework- Frame your restaurant from an online platform to KOTs and stock.

POS 97

POS Loyalty Program Online Ordering Point of Sale 97

Modern Restaurant Management

OCTOBER 5, 2022

Here’s how loyalty programs often pan out: A customer downloads the app. They might create an account, log in, place an order, and apply a discount — or they might not even get that far. And when they close their phone or exit the order line, they never touch the app again. Does that sound familiar?

Loyalty Program 185

Loyalty Program Customer Experience Online Ordering Food Order 185

Bingage

DECEMBER 24, 2019

Can a Food Referral program really boost Business Sales? Well, it can make or break both…although, there are several benefits of a referral program it totally depends on the type of referral program you are having. An ideal referral program attracts new customers as well as encourage repeat sales.

Loyalty Program 92

Loyalty Program Point of Sale Reference Customer Experience 92

Lavu

APRIL 8, 2020

From a simple ordering and point-of-sale processing, modules and software can add hospitality efficiencies, mobile/online ordering, loyalty programs, and inventory management. Automatic table management and tracking can assist in order timing, proper seating timing, and kitchen workloads. Loyalty Apps.

POS 78

POS Loyalty Program Mobile Ordering Point of Sale 78

Touch Bistro

APRIL 27, 2021

The best restaurant websites all have one thing in common: they make it incredibly easy for online visitors to find what they’re looking for. This is crucial because 77% of diners report visiting a restaurant’s website before they dine in or order takeout or delivery from an establishment. Elements of Great Restaurant Websites.

Design 92

Design 2021 Online Ordering Website Management 92

Touch Bistro

JUNE 24, 2021

Kelly’s Bake Shoppe’s challenge: A half-baked rewards program. Like many bakeries, Kelly’s previously used physical punch cards to reward customers for their loyalty and entice them to keep coming back for more. It was also easy for Erinn’s team to learn how to use TouchBistro Loyalty. “It’s

Loyalty Program 52

Loyalty Program Point of Sale Back of House Download 52

Deliverect

AUGUST 15, 2020

That’s why choosing the right ordering partner is a key decision for restaurateurs. Online ordering is growing rapidly to the point where today if your restaurant isn’t online, you are missing out on a massive revenue stream. POS providers offering ordering services. Here are the biggest players by category.

Ordering 78

Ordering Mobile Ordering Online Ordering Website Management 78

Touch Bistro

MAY 26, 2021

And this number only increased during the COVID-19 pandemic – especially for those restaurant brands with a mobile loyalty program. Unlike a mobile app, a progressive web app runs in a browser, which means customers can access it from their phone, tablet, or any other device (without the need to download anything).

Loyalty Program 52

Loyalty Program Customer Experience Download Mobile Ordering 52

Aaron Allen & Associates

AUGUST 24, 2022

Pizza Promotion Taking a Political Stance Texas pizza chain, Pizza Patron, took a unique approach to pizza marketing when they offered customers a free pizza if they placed their orders entirely in Spanish. Pizza Hut Marketing Pizza is the compulsive web browser’s dinner of choice and the battle for those tech-savvy dollars is raging online.

Marketing 52

Marketing Loyalty Program Point of Sale Mobile Ordering 52

Cheetah

MAY 11, 2021

kitchen layout, takeout utensils and packaging, reservation and ordering systems, etc.) Don’t underestimate how job security, career development, workplace culture, and flexibility can result in employee loyalty, especially to the younger generation. Try online sites such as Pared , ChefCrossing , Culinary Agents , and iHireChefs.

Back of House 148

Back of House Front of House Food Supply Coaching 148

Apicbase

OCTOBER 14, 2022

Free download. Create an upselling program. Partner with delivery and online ordering services. Double down on offline and online marketing. Your average ticket size is the average amount of money customers spend in your restaurant – across all your offline and online sales channels. Restaurant Revenue.

Franchise 52

Franchise Franchising Loyalty Program Online Ordering 52

Foodable

SEPTEMBER 10, 2020

With commentary from Brian Whitney, the vice president of sales for Appetize, this session is a deep dive into best mobile ordering practices from an operations standpoint. Episode Takeaways: Mobile ordering has become the preferred self-ordering method for consumers. App fatigue is on the rise.

Delivery 52

Delivery Mobile Ordering Front of House Loyalty Program 52

Tableo

JUNE 26, 2023

Yet in order to keep a loyal clientele and encourage repeat business it’s a hurdle restaurateurs must learn to overcome. Think about the following tactics: Keep an active online presence on social media to interact with your audience. Implement a loyalty program that pays customers for returning frequently.

Social Media 40

Social Media Customer Experience Loyalty Program Customer Service 40