Modern Restaurant Management

AUGUST 12, 2021

When the pandemic hit and indoor dining was prohibited, the demand for online ordering, curbside pickup and drive-thru usage skyrocketed. But as restrictions on indoor dining have lifted, long lines at drive-thrus continue because QSRs are grappling with a new problem: labor shortages. AI Voice Automation.

Employee Relations 193

Employee Relations Customer Experience Customer Service Mobile Ordering 193

Modern Restaurant Management

DECEMBER 28, 2020

Contactless ordering at the table, virtual host stands, and online staff wellness checks have all become standard operating procedures for us now. Innovative and inviting outdoor seating is going to be crucial in order for restaurants to survive. Here are their responses. To read part one, click here. Lavu CEO Saleem S.

2021 229

2021 Mobile Ordering Loyalty Program Kitchen Safety 229

Modern Restaurant Management

JANUARY 12, 2022

This edition of MRM Research Roundup features evolving guest relationships, views on restauarant tech, employee desires and wedding trends. Investment in delivery and mobile ordering pays off. 65 percent rely on mobile ordering for 11 percent or more of sales. 55 percent plan to add more space for pick-up.

2022 210

2022 Mobile Ordering Guest Recovery Point of Sale 210

7 Shifts

JUNE 4, 2021

Numbers can give us insights into everything from profits and losses to average customer spend to how often employees cycle through. Employee turnover rate. For fine dining, around 30 percent. For fine dining, around 30 percent. Labor cost includes all labor-related categories: Employees, both hourly wages and salaries.

Point of Sale 417

Point of Sale Inventory Employee Relations Customer Service 417

Modern Restaurant Management

DECEMBER 16, 2021

Given the increase in off-premise, we expect to see more drive-thru’s similar in format to Checkers & Rally’s iconic double drive-thru model, which dedicates one lane to traditional consumer drive-thru service and one to e-commerce only, including pre-paid digital orders for pickup and third party-delivery orders.

2022 177

2022 Food Supply Back of House Kitchen Safety 177

Modern Restaurant Management

JANUARY 3, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. Unique experiential opportunities will further enhance customer engagement, providing memorable moments beyond just the act of dining. Read the first part, here.

2024 129

2024 Loyalty Program Customer Experience Customer Service 129

Modern Restaurant Management

DECEMBER 28, 2023

Using DoorDash order data from January 1, 2023 to October 31, 2023, we bring you DoorDash’s Dash From the Past 2023 Trend Report. Using DoorDash order data from January 1, 2023 to October 31, 2023, we bring you DoorDash’s Dash From the Past 2023 Trend Report. Holiday Hangovers : On the days after holidays like St.

2024 156

2024 2023 Food Order 2013 156

7 Shifts

OCTOBER 15, 2020

Operations for 7shifts, I have been based in the New York technology and hospitality space for years (including a leadership role at Yelp for nearly a decade). Every restaurant has been forced to adapt their operations in order to survive and ultimately grow for the future. As the Head of U.S.

2020 285

2020 Restaurant Law Fine Dining Outdoor 285

Focus POS

DECEMBER 22, 2021

Operational cost is a huge factor in the equation for restaurant success. Operational cost is a huge factor in the equation for restaurant success. percent of operating costs and ingredients rising to 32.5 Online ordering. Being able to offer more than just dine-in channels is key to bringing in new revenues.

Management 146

Management Management Loyalty Program Online Ordering 146

Modern Restaurant Management

MAY 18, 2020

launched its COVID-19 online operator resource, the US Foods Restaurant Reopening Blueprint. The blueprint provides operators with a how-to for putting key COVID-19 guidelines into practice as they plan reopening efforts. restaurant operations. Click here to view the application and instructions. US Foods Holding Corp.

Front of House 204

Front of House Back of House Online Ordering Kitchen Safety 204

Modern Restaurant Management

AUGUST 17, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features consumers' dining desires, the power of personalization and the untapped opportunity in localized marketing. COVID-19 Consumer Dining Trends. Mixed take-out bag.

2020 192

2020 Loyalty Program Mobile Ordering Fast Casual 192

Modern Restaurant Management

MARCH 31, 2022

After two years of mobile ordering by consumers, menus are becoming more and more interactive both inside and outside. Touchscreens, kiosk ordering, facial recognition, and AI technology will become the norm. Should the customer and employee experience not be altered to fit that lifestyle? How is QSR ownership changing?

Employee Relations 186

Employee Relations Back of House Front of House Customer Experience 186

Modern Restaurant Management

APRIL 20, 2022

Employee turnover rates are one of the highest in the catering industry, though the top services stand out with excellent retention rates. Employee turnover rates are one of the highest in the catering industry, though the top services stand out with excellent retention rates. Order-Only Automats: Pros and Cons.

Mobile Ordering 207

Mobile Ordering Food Order Employee Relations Customer Service 207

Modern Restaurant Management

SEPTEMBER 27, 2021

Six major themes are expected to drive restaurant operator profitability and beverage attachment post-COVID, according to the Coca-Cola 2021 Fountain Foodservice Beverage Strategy Survey. "While most consumers do not expect the pandemic to end in 2021, they are already considering their future lifestyles, including dining behavior."

Food Safety 180

Food Safety Beverage Consumer Goods Guest Recovery 180

Focus POS

JUNE 2, 2020

It could be argued that the restaurant industry has been hit the hardest when it comes to stay-at-home orders and social distancing mandates; however, the resilience of the restaurant industry cannot be denied, and as restaurateurs shift their thinking from, “How am I going to survive?”

Technology 187

Technology Fine Dining Mobile Ordering Online Ordering 187

Modern Restaurant Management

MARCH 16, 2020

Due to the Covid-19 outbreak effect on the restaurant industry, Modern Restaurant Management (MRM) magazine is compiling a list of resources available for restaurant owners, operators and managers. The dining bonds are being offered by participating restaurants across the country at a suggested savings of 25 percent when purchased. . "We're

Food Safety 233

Food Safety Kitchen Safety Small Business Employee Relations 233

SpotOn

MAY 20, 2024

Operators have to navigate the complex world of tip pool options, service charges, and minimum wages and ensure their employees are motivated and paid well, all while striving for profitability. In the restaurant industry, many operators have experimented with service charges or tip pooling instead of the traditional tip.

Definition 52

Definition Tip Distribution Cash Management Customer Service 52

Restaurant365

JULY 24, 2020

Shelter-in-place orders, dine-in restrictions and diners’ hesitation to eat out have combined to prompt restaurants to shift their focus to takeout and delivery. Sometimes called a virtual restaurant, virtual kitchen or cloud kitchen, a ghost kitchen is a food-service business that serves customers exclusively through online orders.

Front of House 147

Front of House Online Ordering Kitchen Safety Customer Service 147

Modern Restaurant Management

DECEMBER 21, 2020

We have also learned that our guests are willing to try new things and have really embraced our touchless ordering system as well as our new takeout offerings. We appreciate how our team shows up every day with positive attitudes, ready for new challenges and open to all of the operational changes thrown their way.

2020 193

2020 Kitchen Safety Food Safety Loyalty Program 193

Modern Restaurant Management

SEPTEMBER 16, 2020

Customers are going to be hesitant to dine indoors. That they can get coronavirus from someone sitting next to them while dining. Post a picture to Google My Business of “2020 Hours” Callers just want to know you’re open and what type of dining is available. That tables are too close.

Marketing 233

Marketing Social Media Food Safety Email Marketing 233

Deliverect

APRIL 20, 2020

And now more than ever, swift, convenient and efficient online ordering options have become the norm. Whereas this statement was undeniably true before the crisis, it now looks like off-premises dining will be even bigger once things go back to normal. Sides have been ordered more than usual, as well. Family meals and meal kits.

Delivery 89

Delivery Mobile Ordering Kitchen Safety Food 89

Modern Restaurant Management

OCTOBER 4, 2021

The findings have offered insight into consumer expectations to support restaurant brands as they work to navigate ongoing operating, social, and economic shifts over the past year and a half. The new report captures a steady rise in mobile ordering, reinforcing the critical importance of mobile initiatives for restaurant brands.

2021 146

2021 Fast Casual Mobile Ordering Social Media 146

7 Shifts

JULY 31, 2020

Feeling inspired (like many restaurateurs do) by their love of hosting dinner parties and making fresh pizza, they decided to go into the pizzeria business in their hometown of San Antonio, Texas. Making fresh pasta, making pizza for people from scratch. And so we sold our house in New Mexico and we bought a failing Pizzeria in 2014.

Management 370

Management Management Document Communication 370

Lavu

MARCH 27, 2020

Food is fascinating, and dining out often leads to cherished memories, but a restaurant’s transaction system does not make it into those memories. They can do anything from ensuring order accuracy to accepting payments and even performing payroll and accounting for you. The words “restaurant management system” rarely cause excitement.

Point of Sale 78

Point of Sale Front of House Mobile Ordering Back of House 78

The Restaurant Times

JULY 5, 2020

Amid the pandemic crisis, restaurant operators all across the globe are facing unique challenges to fulfill the new consumer expectations. The prime focus of restaurant brands is around providing functional benefits and operational changes to ensure that both the diners and employees have a safe, contact-free experience.

Kitchen Safety 90

Kitchen Safety Food Safety Mobile Ordering Customer Experience 90

Modern Restaurant Management

JULY 15, 2020

By the end of June, 12 percent of all chain restaurants in operation before the pandemic remain completely closed, this percentage remained unchanged throughout the month. Grubhub launched its latest report, "State of the Plate", looking at trends across the more than half a million orders placed a day. Top Foods of 2020.

2020 161

2020 Mobile Ordering Point of Sale Fast Casual 161

Restaurant365

MAY 22, 2020

Understanding how to schedule and engage your staff is one of the most essential aspects of being a successful restaurant owner or operator. Recruiting where your potential employees are searching. need to have a well-managed and properly trained staff becomes a crucial issue in determining your restaurant’s sustained success.

Guest Recovery 148

Guest Recovery Recruiting Document Point of Sale 148

Hot Schedules

APRIL 24, 2020

A staggering eight million restaurant employees are out of work as of April 15. Sixty-seven percent of restaurants furloughed their employees and 22% conducted layoffs. With a vast generational range, it was important to maintain connected with all employees. “We Related Posts. read more.

Kitchen Safety 88

Kitchen Safety Mobile Ordering Employee Relations Email Marketing 88

The Rail

JANUARY 19, 2023

Electric Vehicle Fleets Many restaurants have a fleet of vehicles for deliveries, marketing purposes, and other restaurant-related business. A fleet of electric vehicles is most suitable for more extensive restaurant operations, whether fast food, fine dining, or catering businesses. But the right tools can help.

Social Media 59

Social Media Fast Casual Fine Dining Food 59

Lavu

MARCH 13, 2020

If your staff relies on outdated methods of placing orders, it’s likely that restaurant communications are strained, which means your restaurant is operating below its potential. Your team of employees can only do so much with what they’re given, so you might consider improving their modes of communication. Is it your staff?

FOH 78

FOH Mobile Ordering BOH Front of House 78

Modern Restaurant Management

SEPTEMBER 15, 2021

This edition of MRM Research Roundup features Canadian dining trends, American eating patterns, best and worst cities for burgers and pumpkin spice to the rescue. In July, 47 percent couldn't hire enough employees. In July, 47 percent couldn't hire enough employees. Dining Trends in Canada. Hiring Crisis Facts.

2021 170

2021 Loyalty Program Retail Online Ordering 170

Lavu

DECEMBER 12, 2022

An iPad POS system is a point-of-sale program that operates on an Apple iPad. A POS system is used to process transactions, store data about transactions, and provide many other features that help a business owner manage the operations and sales at their store. Additional hardware can make it easier to run and operate your POS system.

POS 60

POS Point of Sale Mobile Ordering Cash Management 60

Modern Restaurant Management

NOVEMBER 30, 2020

It could be that you've got mobility issues. The third wave of safety in restaurants is not going to be an operational issue. Curbside is something that the industry always needed to figure out. It's extremely convenient if you just want to quickly run in and out and grab something. Or the restaurant’s crowded.

2021 184

2021 Kitchen Safety Food Safety Consumer Goods 184

Modern Restaurant Management

APRIL 15, 2020

Limited-service restaurants (those in quick service and fast casual) had a sharp acceleration in their guest check growth, as consumers likely shifted to larger off-premise orders to feed multiple people at home. Fine dining and upscale casual were the worst performing segments during March based on same-store sales growth.

2020 170

2020 Fast Casual Point of Sale Online Ordering 170

Modern Restaurant Management

JANUARY 22, 2021

“This new model will allow our franchisees to go-to-market quicker than ever before, while reducing the overall development and operational costs,” said Jim Stevens, president of Golden Chick. “We’re partnering with top-tier franchise operators who recognize our momentum and are eager to be a part of our story.

Franchise 199

Franchise Franchising 2020 2021 199

Modern Restaurant Management

JUNE 12, 2024

Restaurants will focus on creating story-driven dining experiences, harnessing technology and local partnerships to deepen emotional engagement with guests, according to the "2024 State of the Industry: Future of In-Restaurant Dining" report by Incisiv in collaboration with Toshiba Global Commerce Solutions.

Loyalty Program 166

Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 166

The Restaurant Times

MARCH 13, 2023

A restaurant can improve the BOH operations to increase efficiency and overall performance. Continue reading to understand the back-of-house of a restaurant, how it functions, the different back-of-house positions, and tips on how to manage back-of-house operations. Why is Back of House Important? The aim is to avoid a collision.

Back of House 52

Back of House BOH Front of House FOH 52