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Restaurants less so How the owner of Krystal and Logan's Roadhouse makes it work Financing Olive Garden sales surge on delivery and free take-home meals Same-store sales rose 6.9% at the Italian casual-dining chain as its investments in affordability and Uber delivery paid off. By Joe Guszkowski on Jun.
If youre one of the thousands of restaurants that added online food delivery in recent years, you might be wondering: is it actually helping my business grow? The only way to know for sure is by tracking key performance indicators (KPIs) that drive business growth.
Managing delivery orders shouldnt feel like running an obstacle course, but for many restaurant operators, thats exactly what it is. Juggling multiple food delivery apps means switching between tablets, manually entering orders into the POS, and trying to keep track of ever-changing fees and commissions. Which apps are performing best?
Here are common third-party cybersecurity vulnerabilities and what restaurateurs can do to protect their businesses: 1. POS Vendors Point-of-sale (POS) systems play an obviously foundational role in daily restaurant operations, making them a prime target for hackers looking to do damage. Also rising?
Have you noticed how food delivery apps are becoming essential in attracting and retaining diners? In this article, we’ll show you exactly how to create a food delivery app tailored to your restaurant’s needs, while staying competitive in a booming industry. The global online food delivery market size was valued at USD 221.65
He debunks common "lies" about social media, delivery apps, and technology budgets and offers practical tips for mastering the modern guest journey, from ranking on Google to turning a website into a sales machine. According to the IFDA , the top 500 chains keep earning a bigger share of total sales in the restaurant industry.
This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features delivery data, tariff troubles, summer dining trends, and Beer Serves America. billion transactions and $67 billion in sales in 2024. Companies saw a sales boost in 2024 as loyalty transactions increased by over 30 percent.
In today's digital landscape, restaurants have become prime targets for cybercriminals who take advantage of potential entry points from point-of-sale systems, online ordering platforms, customer databases, loyalty programs and third-party delivery services. Consider the alarming pattern over the past three years.
Thats why 44% of restaurants are investing in restaurant technology tools to improve their business analyticsbecause customer data works. You can also use sales trends to adjust menu pricing and share customer-favorite menu items, helping you get the most out of high-demand dishes. Restaurants collect a ton of customer data.
A spike in food costs, a drop in sales volume, or one slow season can wipe out months of hard work. A spike in food costs, a drop in sales volume, or one slow season can wipe out months of hard work. If your restaurant profit margins arent healthy, it doesnt matter how busy you areyoull always be playing catch-up.
Regular customers make up the backbone of any restaurants sales , but if you put a group of restaurant owners around a table, the conversation inevitably focuses on growth through new customer acquisition. Meaning, that a small percentage of inputs or efforts often account for the majority of results or effects. Thats huge!
Social media, online reviews, and delivery platforms make digital branding just as important as physical branding. The Charlotte-based hospitality branding agency has a wealth of experience developing comprehensive hospitality concepts. In case you were wondering why they chose the name The Plaid Pengun, Haubenhofer tells the story.
In response to rising food costs, 56 percent of respondents said they planned to increase menu prices, down from 61 percent earlier in the year, and 18 percent said they doubled down on inventory and waste tracking, up two percentage points.
If your business isnt keeping up with the changes, you risk falling behind and not meeting modern customer expectations. For operators, restaurant apps mean higher sales, greater customer retention, and smoother day-to-day operations. Heres a breakdown of the most common types of restaurant apps and how they support your business.
Third-party delivery apps start out as a convenient way to reach new customers, but they always take a significant chunk of your profits. While these platforms do bring in orders, they also come with the price of high commission fees, loss of customer data, and a weaker connection between you and your guests.
New concepts, ghost kitchens, and delivery-only brands are popping up constantly, making it harder for any single restaurant to stand out. Whether youre an independent operator or part of a small chain, visibility is everything. If your restaurant isnt optimized for the digital age, youre giving business away to competitors who are.
You can also reach out to other local businesses or organizations to provide further context to search engines about your restaurant’s location. Collaborate with nearby businesses for events or promotions, and ask them to include a link to your website on their site.
This guide will help you tackle both of these issues, so you can understand the power of small, data-driven adjustments, along with straightforward steps on how to achieve them. Knowing how to cost a dish is one of those “absolutely must-have” skill sets for restaurant owners. It’s just part of the job. Every smart pricing move starts here.
Boosts Repeat Business: Special promotions, loyalty rewards, and exclusive deals encourage guests to return. Unlike social media platforms, where the algorithm overlords dictate who will and will not see your posts, emails go straight to your customers inboxeswhich they check daily.
When a restaurant participates in local events or partners with local businesses, it becomes part of the neighborhood’s fabric. 72% of American consumers prefer to do business with companies that share their values both in the retail and restaurant industries. Go to the Google Business page and claim your restaurant.
But learning how to make his wife a great bagel ended up creating a business, Jeff’s Bagel Run, which now has 15 locations and is franchising. The pandemic was in full swing, and we got really busy, like 300-400 DMs whenever we dropped a menu,” he said. By Lisa Jennings on Jun. It all started during the pandemic shutdown.
Managing orders from multiple delivery apps can quickly overwhelm restaurant staff and disrupt service flow. That’s where third-party delivery integration for restaurants becomes essential. Khatri, CEO of Lavu. “By New and existing customers can learn more at lavu.com or contact Lavu Customer Success.
On the flip side, a cluttered or confusing category setup can overwhelm guests, slow down ordering, and lead to missed sales opportunities. Good example: A fine dining restaurant using just five clearly defined sections—Small Plates, Mains, Sides, Desserts, and Beverages. It’s called decision fatigue , and it kills conversions.
So much data is generated at every point within a restaurant, whether fast casual or fine dining. The quicker businesses can feed that information back into operations, the better, whether for personalized dining, staffing optimization, or advertising and marketing.
From smarter hiring to prepping for busy seasons, were sharing strategies that work across small bistros and bustling chains alike. Our goal is simple: give you tools to streamline operations, cut costs, and grow your business without burning out. Small perks go far too. Plan extra stock for busy seasons too.
Keeping menus updated across various online ordering systems and third-party delivery apps can feel like a never-ending game of catch-up. Instead of constantly playing defence with menu updates, imagine a centralized system that allows you to make menu changes instantly across every delivery app and direct ordering platform.
The restaurant industry is evolving rapidly, and outdated point-of-sale systems are no longer enough to stay competitive. Software, as a Service, commonly referred to as SaaS, is a relatively new business model where software is licensed to customers on a subscription-based plan over the internet.
The food delivery market is booming, with the industry poised to hit a valuation of$90.3 Third-party delivery chargebacks. These chargebacks occur when a customer receives food through a third-party delivery service and then disputes their payment through their credit card company or bank.
If you’re looking to make the most of this high-energy day, here are 8 restaurant promotion ideas to help you stand out and drive sales. Use your POS system to track sales and determine the winning teams dish. Gift cards are a great prize option, as they encourage repeat business.
In theory, food delivery seems like an ideal way for restaurants to expand their reach and increase revenues by serving people who have already decided not to dine in. In practice, delivery has become a persistent source of customer dissatisfaction. Delayed deliveries. It’s fast-paced with a lot of great advice that you can use.
The restaurant business is a dynamic, fast-paced world where passion for food and hospitality often takes center stage. Professional tips for hospitality accounting that directly contribute to sustained business growth. Sales tax, payroll taxes, income tax – the list is extensive. Learn more about our Accounting Services !
Whether you’re running a small caf or a multi-location restaurant, modern tools can transform inventory management. Industry stats show that up to 25% of inventory records are inaccurate when tracked manually, which can lead to big problems for businesses. It can slow down operations, increase costs, and hurt profits.
The food cost formula is a key metric used in the restaurant industry to determine how much a business spends on ingredients compared to its revenue from food sales. Small changes can make a big impact in an industry where every cent counts. It tells you what percentage of your revenue is spent on food ingredients. 0.30 = $17.17
From small towns to bigger cities, you’ll find spots that have been serving for years alongside newer places gaining attention. 30 – Hog Heaven BBQ Source: Hog Heaven BBQ Hog Heaven BBQ in Laurel is a local go-to for classic Southern-style barbecue, served from a small spot on Ellisville Boulevard.
Third-party delivery platforms such as DoorDash, Uber Eats, and Grubhub have revolutionized how consumers interact with their favorite restaurants. But when lockdowns became the norm in 2020, food delivery transactions grew 96% an impressive growth rate that solidified these platforms as part of the restaurant ecosystem.
There are lessons from this for specialty coffee roasters; balance innovation with accessibility, premium positioning with value delivery, and novelty with consistency. Both industries built their foundations on quality, small-scale production, and an appreciation for artisanal excellence.
The restaurant industry is evolving, and outdated systems are slowing businesses down. Actionable insights : Real-time analytics help optimize sales and inventory. Seamless integrations : Works with accounting, delivery, payment, and inventory tools. Best iPad Point of Sale Demo for Restaurants 2023 1.
Finding the best restaurant POS system isnt just about taking ordersits about unlocking smarter ways to run your business. In the competitive restaurant industry, choosing the right Point of Sale (POS) system is crucial. Square : Affordable and flexible, with a free plan and easy-to-use tools for smaller businesses.
But it also provided customers with the luxury of going out to eat (and not having to do the dishes) without having to pay the higher price point during times when people had to cut back on discretionary spending. People want to build their own bowls (and burritos, sandwiches, and salads) and they want it now.
G2's Report names SpotOn Restaurant point-of-sale #1 over top competitors in ease of use, quality of support, and more. SpotOn Named #1 Restaurant POS System by G2 SpotOn Restaurant has earned the top spot in the Winter Grid® Report for Restaurant POS from G2, the world’s largest and most trusted software marketplace.
Enhanced Security: Built-in safeguards for customer and business data. Integration-Friendly: Easily connects with delivery platforms, accounting tools, and loyalty programs. The results speak for themselves: businesses using these systems see a 25% improvement in order accuracy and a 30% reduction in customer wait times.
Modern point-of-sale systems go beyond order processing—they streamline operations, reduce bottlenecks, and improve table turnover. Likewise, Domino’s app has become a sales powerhouse, accounting for over half of the chain’s revenue. In the fast-paced world of food service, every second counts. Restaurants For U.S.
This guide breaks down 28 proven strategies that help cut unnecessary expenses, streamline operations, and boost profitability—whether you manage a small café or a multi-location chain. Focusing on making more money is essential to keep your business successful in the long run.
In the fast-paced restaurant industry, even small inefficiencies can add up to lost revenue and frustrated staff. A streamlined point-of-sale system doesn’t just speed up service—it impacts everything from order accuracy to table turnover. Gone are the days of traditional dining. How do I optimize my POS terminal for peak hours?
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