Modern Restaurant Management

DECEMBER 28, 2020

Delivery and take-out will continue to be the most popular way consumers will get their restaurant meals in a COVID and post-COVID world. One, the new normal will become the old normal, and a takeout- and delivery-first model will become the standard in the restaurant industry. Here are their responses. To read part one, click here.

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2021 Mobile Ordering Loyalty Program Kitchen Safety 229

Modern Restaurant Management

JANUARY 3, 2024

We will also continue to leverage our revamped ‘Restaurant of the Future’ model along with our advanced technology strategy and are eager for this next phase of growth for the company. We launched our Portillo’s Pick Up shelves, for delivery drivers and guests who order online to quickly come in and grab their meals.

2024 129

2024 Loyalty Program Customer Experience Customer Service 129

Qu

MARCH 31, 2023

Restaurant leaders today find themselves in a rush to optimize every individual part of their operations while overcoming cost pressures, supply chain challenges, and technology proliferation. Sadly, the tower of technology tools is stacked so high that managing the entire system has become burdensome (and exhausting ).

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2023 Fast Casual Point of Sale Employee Relations 52

Modern Restaurant Management

APRIL 1, 2020

Cash has its advantages, and with the right technology and processes, QSRs can improve their cash operations while allowing their customers to pay for purchases the good old-fashioned way: with money. Paying with cash also enables face-to-face interaction between patrons and restaurant employees, a benefit that contactless payments lack.

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Cash Management Mobile Ordering Fast Casual Employee Relations 157

Modern Restaurant Management

DECEMBER 21, 2020

Restaurants had to quickly adapt by adding outdoor seating while creating an inviting atmosphere, as well as offering the same experience your customers are used to receiving at your establishment via delivery and takeout. If you don’t learn to adapt and reinvent yourself, you’re not going to be successful, COVID or not.

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2020 Kitchen Safety Food Safety Loyalty Program 193

Modern Restaurant Management

APRIL 15, 2020

Limited-service restaurants (those in quick service and fast casual) had a sharp acceleration in their guest check growth, as consumers likely shifted to larger off-premise orders to feed multiple people at home. Fine dining and upscale casual were the worst performing segments during March based on same-store sales growth.

2020 184

2020 Fast Casual Point of Sale Online Ordering 184

The Rail

JANUARY 19, 2023

By Indiana Lee, Contributor Technology seems to have its hand in every industry, elevating and modernizing businesses left and right. Electric Vehicle Fleets Many restaurants have a fleet of vehicles for deliveries, marketing purposes, and other restaurant-related business. But let’s talk specifically about the food industry.

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Social Media Fast Casual Fine Dining Food 59

Black Box Intelligence

SEPTEMBER 21, 2021

These are fast-changing times for all types of restaurants. Quick-service and fast casual restaurants fall under the limited-service umbrella. Fine dining, upscale, casual family dining and casual dining restaurants fall under this category. Fast casual restaurants. Casual dining restaurants.

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Fast Casual BOH Fine Dining FOH 89

The Restaurant Group

SEPTEMBER 16, 2020

million employees (as of 2019), both of which have been especially hard hit by the necessary restrictions. Most expected delivery to be their saving grace, but quickly picked up on the benefits of curbside pickup. Online Ordering and Delivery Penetration. These will likely continue well into the foreseeable future.

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Online Ordering Delivery Point of Sale Customer Service 148

Modern Restaurant Management

JULY 30, 2021

It’s one more way we can show how much we care about our employees. “We’re thrilled to partner with the KFC Foundation to provide KFC restaurant employees with the tools they need to quickly build emergency savings funds and establish long-term saving habits,” said Leigh Phillips, President and CEO, SaverLife.

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Franchise Franchising Fast Casual Point of Sale 199

Modern Restaurant Management

JULY 15, 2020

Pace of recovery for fast casual brands has slowed down considerably, although results continue to be much better than for full-service restaurants. As Americans stayed home, they continued to order food using features like contact-free delivery to safely enjoy their favorite meals from local restaurants. Take-out/delivery.

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2020 Mobile Ordering Point of Sale Fast Casual 183

Modern Restaurant Management

OCTOBER 4, 2021

Intriguingly, it appears fast casual restaurants have started taking back the customers they lost to quick serve restaurants since the pandemic, with consumers visiting fast casual restaurants more often, up to 24 percent from 21 percent in May. Loyalty programs are most popular for fast food. Fast Casual.

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2021 Fast Casual Mobile Ordering Social Media 166

Lavu

MARCH 27, 2020

Innovations in efficiency, on the other hand, can lead to long-lasting success, as in the case of the McDonald’s brothers’ systematization of fast food orders. Fortunately for modern restaurant owners, technology has greatly advanced the restaurant management landscape. What Restaurant Customers Think of Technology.

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Point of Sale Front of House Mobile Ordering Back of House 78

Modern Restaurant Management

DECEMBER 17, 2020

Service-related mentions became more positive by 6.0 And it is relevant to mention that this is not driven by fine dining or even upscale casual. Steak was the most mentioned menu item in casual dining when describing a positive food experience. percentage points compared to the same month in 2019. Guests Views on Rebranding.

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2020 Point of Sale Consumer Goods Seasonal Menu 167

Modern Restaurant Management

FEBRUARY 27, 2020

We expect this year will see growth in off-premises options, technology that streamlines operations, and more restaurants that are talking about their increased sustainable and eco-friendly practices.” This opens channels of opportunity and growth in food, beverage, and technology. Employment opportunities abound.

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2020 Influencer Point of Sale Food Safety 179

Modern Restaurant Management

JANUARY 22, 2021

“While this 2020 required us to pivot, we’ve been able to stay focused on maintaining our position as the fastest growing fast casual brand,” said Swenson, who joined Dave’s Hot Chicken at the tail-end of 2019. ” Naf Naf Expands in Dallas Area. . " Pielogy Expands in Ohio. Army Officer.

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Restaurant365

JULY 8, 2021

For instance, the increase in customer expectations for convenience or the rise of online ordering for takeout or delivery already existed before the pandemic. Restaurants had to change business models, pivoting to a larger focus on takeout food and food delivery. ” In fact, P.F. Is off-premise dining here to stay?

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Point of Sale FOH Fine Dining Online Ordering 78

Modern Restaurant Management

OCTOBER 23, 2019

The Local Culinary, a virtual restaurant group specializing in chef-driven, delivery-only concepts – the first of its kind in Florida – signed a letter of interest to open new commissary-style kitchens in Boca Raton and Aventura. The Local Culinary’s two new ghost kitchens will begin delivery within the next few weeks.

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Point of Sale Customer Experience Customer Service Front of House 72

Modern Restaurant Management

JANUARY 15, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features a gloomy start to the new year, dining trends for 2020, the importance of discounts, holiday gift card sales results, delivery frustrations, soda curiosity and a consumer culture report. An Uncertain Start to 2020?

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2020 Point of Sale Online Ordering Consumer Goods 100

Modern Restaurant Management

SEPTEMBER 15, 2020

The study also found that 8 million employees were laid off or furloughed during the height of the pandemic. ” “SALIDO has gone to great lengths to incorporate our team’s feedback and ensure they can support EATALY’s complex hospitality technology needs,” said EATALY co-founder and CFO Adam Saper.

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Fast Casual Casual Menu Mobile Ordering 146

Modern Restaurant Management

DECEMBER 16, 2019

The best performing segments during November were those whose sales are the most negatively affected by Thanksgiving: fast casual, upscale casual and casual dining. Finding and retaining employees remain among the biggest obstacles operators struggle with. Fine and Family Dining Hurt by Holiday Shift. First, at 2.1

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2019 Compost Mobile Ordering Point of Sale 116

Aaron Allen & Associates

MAY 26, 2021

COVID accelerated shifts that were going on for quite some time affecting the supply chain and restaurant suppliers including food distributors, service companies, technology, equipment, and more. . Between 2015 and 2017, Chipotle had a series of foodborne illness outbreaks related to compromised food safety. in market cap. Sanitation.

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Food Supply Food Safety Equipment Supplies 59

Modern Restaurant Management

MARCH 24, 2020

Each new brand will operate at virtual kitchen locations, which are delivery-only, and will offer new items that are off-shoots of Dog Haus’ signature menu. “We believe it is extremely important to capitalize on delivery by maximizing the use of virtual kitchen spaces. Brands, Inc. family,” said David Gibbs, CEO, Yum!

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Food Supply Kitchen Safety Cash Management Food Safety 91

Aaron Allen & Associates

FEBRUARY 4, 2020

Foodservice has significant growth potential and is relatively “recession-proof” (after all, people will always eat), though increased saturation and ensuing consumer trends have resulted in plenty of companies — particularly casual dining operators — struggling. January 12, 2019. It’s a fascinating time for restaurants around the world.

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2020 Franchise Franchising 2018 98

Modern Restaurant Management

AUGUST 14, 2020

All locations will serve guests via delivery through a virtual kitchen facility. The virtual kitchen model allows restaurants to maximize delivery coverage without the upfront investment that a traditional brick-and-mortar location requires. ” Dickey’s is now offering a franchise discount for existing Owners Operators. .

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Franchise Franchising Kitchen Safety Food Safety 186

Apicbase

APRIL 5, 2022

As a result, you can scale your business fast while reducing liabilities. Restaurant franchising has been around since the 1920s, used mainly by fast-food chains like McDonald’s, KFC, and Taco Bell. 2 You’ll be able to grow your brand fast and efficiently. 5 You’ll gain highly-motivated business partners.

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Franchise Franchising Food License 52

Modern Restaurant Management

FEBRUARY 18, 2020

” Their answers touched on a variety of subjects including AI, virtual reality, virtual kitchens, staffing and retention, social media marketing, sustainability and third-party delivery. Restaurants can prepare for this disruption by investing in agile technology platforms that connect every restaurant touchpoint to work seamlessly.

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Mobile Ordering Front of House Fast Casual Customer Service 212

Modern Restaurant Management

MAY 1, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features COVID-19 crisis statistics and surveys about third-party delivery, guest expectations, QSR reliance and more. Takeout and delivery increased 300X in a couple of weeks relative to reservations and wait list on Yelp. Yelp Economic Average.

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2020 Fast Casual Food Safety Guest Recovery 180

Apicbase

FEBRUARY 29, 2024

54% of restaurants plan to spend more on technology in 2024. 71% of restaurant customers prefer to order food delivery directly from the restaurant rather than using third-party apps. Fortune Business Insights , 2023) The global market size of the delivery app industry is expected to reach $165 billion by 2029. billion by 2030.

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2024 Operations 2023 Loyalty Program 52

Modern Restaurant Management

MAY 31, 2024

“Restaurant jobs are particularly valuable because employees can learn a host of skills in a short time that are investments for both their business and everyday life,” said Michelle Korsmo, President & CEO of the National Restaurant Association. Routine and convenience go hand-in-hand. Consumers crave more for less.

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Online Ordering Ordering 2024 Hiring 88

Modern Restaurant Management

DECEMBER 21, 2022

A tightly integrated technology strategy will be key to workplace satisfaction and profitability. Having a single supplier and point of support for all the store technology and payment processing functions also reduces administrative burden and risk. For part two, click here.

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2023 Loyalty Program Fast Casual Customer Experience 167

Restaurant365

FEBRUARY 18, 2022

Between self-service, order management, home delivery options, and futuristic robotic servers, there’s no shortage of great ideas for boosting front-of-house productivity. Casual dining – 28%. Fast casual – 26%. We know that it takes more than technology to run a successful restaurant. Fine dining – 28%.

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Technology Dietary Restrictions Back of House Front of House 78

Modern Restaurant Management

NOVEMBER 19, 2020

Sharebite launched Sharebite Stations, a streamlined, post-COVID compliant solution for facilitating contactless food delivery at offices. “We put the safety of our employees first. “We put the safety of our employees first. ” says Dilip Rao, CEO of Sharebite. ” Next-Gen Toast. ” Next-Gen Toast.

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Mobile Ordering Kitchen Safety Online Ordering Coaching 132

Modern Restaurant Management

MAY 27, 2020

“While cafes, dining halls, cafeterias, and concessions stands may look a little different, I am confident that they will feel and be safe for our employees and everyone we serve,” said John Zillmer, Aramark’s CEO. Requiring appropriate personal protective equipment (PPE) for employees, including gloves and masks.

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Food Safety Kitchen Safety Mobile Ordering Guest Recovery 169

Modern Restaurant Management

JULY 16, 2021

The announcement comes after the COVID-19 pandemic presented many challenges for the hospitality industry, particularly for restaurant General Managers who grappled with unprecedented obstacles, such as labor shortages, customer and employee safety, and supply chain delays. Killer Burger Teams with Village Family Capital.

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Franchise Franchising 2021 Employee Relations 164

Modern Restaurant Management

SEPTEMBER 14, 2021

TEAM Schostak Family Celebrates Anniversary and Employees. TEAM Schostak Family Restaurants (TSFR) is celebrating its 40th anniversary along with the anniversaries of employees that have been with the company for 20 years or more. Sandra (Sandy) Reinhardt: Vice President of Information Technology | 30 years.

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Food Tip Distribution Guest Recovery Food Safety 170

Modern Restaurant Management

AUGUST 16, 2021

Throughout the pandemic, QSR restaurants, particularly chains, benefitted from well-established off-premises services, like carry-out, drive-thru, and delivery. In this year’s second quarter, off-premises grew by +5 percent compared to a year ago, driven by gains in carry-out and delivery orders. percent, compared with 3.1

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2021 Guest Recovery 2019 Loyalty Program 178