Remove Definition Remove Mobile Ordering Remove Point of Sale
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Cashless Consumer Creates Need for Secure Connectivity

Modern Restaurant Management

Not only do businesses rely on an automated Point of Sale to handle a customer’s transaction–both fulfillment and payment– it is often preceded by customers interacting with digital signage, interactive apps, self-serve kiosks, and more. Mobile POS. They’re expected to make up 51.7

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MRM Research Roundup: Holiday Spending, Franchise Optimism, and Pickle Energy

Modern Restaurant Management

Those priorities include increased marketing and sales efforts alongside new benefits and programs to attract and retain staff. Despite potential challenges, the industry is both optimistic, as total restaurant sales crested $1 trillion for the first time on record, and ready to pivot to continue growing.

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2025 Outlook: Experts Weigh In on Restaurant Trends and Challenges, Part Three

Modern Restaurant Management

So much data is generated at every point within a restaurant, whether fast casual or fine dining. Restaurants are already experimenting with using AI to handle drive through orders to allow human employees to focus on customer interactions in the restaurant.

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Restaurant Guests in the Driver’s Seat

Modern Restaurant Management

The popularity of drive-thru continues as sales are up 30 percent since 2019. Customers want seamless interactions where their orders are taken correctly the first time. Guests also want to be engaged and well-informed throughout the ordering process. How will the drive-thru change in the coming years? What does that mean?

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The Quest for the Restaurant Industry’s Holy Grail—Unified Commerce

Modern Restaurant Management

There was a single point of sale or channel. ” A broad definition of the omnichannel customer might be anyone who comes into contact with your brand at any touchpoint, be it in-store, on your website, on social media, or through email or a newsletter. The Quest for the Holy Grail.

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NCR Reveals 2022 Hospitality Trends and Predictions

Modern Restaurant Management

While sales are trending higher, the National Restaurant Association reports three in four operators say recruitment and retention is their toughest challenge. Chick-fil-A even reported disabling curbside ordering in some locations to reduce strain on their workers. In August, the restaurant industry lost more than 40,000 jobs.

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Orchestrating Restaurant Operations to Increase CX

Modern Restaurant Management

One of Merriam-Webster’s definitions for orchestration is “to arrange or combine so as to achieve a desired or maximum effect.” Further Optimize Delivery, Takeout and Curbside Experiences Many QSRs already relieve congested drive-thrus with distinct lines or protocols for call-ahead orders and third-party pickups.