7 Shifts

OCTOBER 28, 2024

One key area to focus on is drink sales, with cocktail sales accounting for about 23% of a bar's revenue. Start by tracking all the income your bar generates, including sales from drinks, food, and any additional services. Next, divide that cost by the total sales revenue from your drinks.

Point of Sale

Modern Restaurant Management

MAY 30, 2025

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features delivery data, tariff troubles, summer dining trends, and Beer Serves America. billion transactions and $67 billion in sales in 2024. Companies saw a sales boost in 2024 as loyalty transactions increased by over 30 percent.

Fast Casual

Modern Restaurant Management

MARCH 3, 2025

For a deeper dive into brand messaging, strategy, and authenticity, creating unified guest experiences, and the orchestration of physical and experiential touchpoints, Modern Restaurant Management (MRM) magazine reached out to The Plaid Penguin’s Founder and Sir Idea Man Joe Haubenhofer. A strong restaurant brand goes beyond a logo.

Social Media

Restaurant Business

JUNE 20, 2025

Restaurants less so How the owner of Krystal and Logan's Roadhouse makes it work Financing Olive Garden sales surge on delivery and free take-home meals Same-store sales rose 6.9% Photo: Shutterstock Delivery and a take-home meal deal drove a lot more customers to Olive Garden this spring.

Delivery

ChowNow

MARCH 7, 2025

Restaurants collect a ton of customer data. Think about it: What if you could automatically send a special offer to a customer who hasnt ordered in a while? When used strategically, customer data can help you personalize marketing, streamline operations, and create a better dining experience for your guests.

Loyalty Program

ChowNow

MARCH 27, 2025

Menu pricing isnt just about covering costsits about finding that sweet spot where profitability, customer perception, and operational reality meet. Too high, and youll drive customers away. Set prices too low, and youre leaving money on the table. If thats not enough to cover the bills, your menu pricing may need an adjustment.

Pricing

Modern Restaurant Management

JULY 10, 2025

But your team does not show up every day to memorize handbook rules, they show up to serve amazing food. Before diving into handbooks and standard operating procedures (SOPs), use training to build excitement and knowledge around what makes your food or service stand out. Run pilot programs in high- and low-performing stores.

Training

ChowNow

FEBRUARY 21, 2025

If your business isnt keeping up with the changes, you risk falling behind and not meeting modern customer expectations. For operators, restaurant apps mean higher sales, greater customer retention, and smoother day-to-day operations. Online ordering and delivery apps.

2025

ChowNow

APRIL 15, 2025

Cost of Goods Sold (COGS) Cost of Goods Sold tells you how much it actually costs to make the food and beverage sales you sell. Sure, instincts matter, but lets be honest, following your intuition is really just a guessing game, and eventually, a strong hunch will turn out to be a bad judgment.

Operations

Modern Restaurant Management

JULY 31, 2025

In response to rising food costs, 56 percent of respondents said they planned to increase menu prices, down from 61 percent earlier in the year, and 18 percent said they doubled down on inventory and waste tracking, up two percentage points.

2025

ChowNow

JULY 25, 2025

Food cost percentage is the percentage of your total food sales that goes toward the cost of the ingredients used to make your dishes. It’s calculated by dividing your actual food cost (what you spent on ingredients) by your total food sales, then multiplying by 100 to get a percentage.

Food

ChowNow

JUNE 6, 2025

And operators who don’t have one at all are missing out on a huge opportunity to tell their restaurant’s story, connect with new customers, and distinguish themselves from other restaurants in their area. Think of it as a handshake with potential new customers, a moment to say, “Here’s who we are, what we serve, and why it matters to us.”

Social Media

ChowNow

FEBRUARY 12, 2025

By the time you finish this article, youll know how to approach restaurant marketing the right way and not waste time doing guesswork, crossing your fingers, and then hoping you see new customers walking through the door. Customers have more choices, higher expectations, and countless ways to discover (or overlook) your restaurant.

2025

7 Shifts

OCTOBER 22, 2024

Whether through supporting local charities or participating in food drives, local restaurants can become go-to places for customers who want to support their community. It helps allocate resources directly to those who are most likely to become loyal, repeat customers.

Marketing

7 Shifts

OCTOBER 22, 2024

Nowadays, running a successful restaurant takes more than great food and good service. From improving your Google listing to leveraging customer reviews, these tips will show you how to boost your visibility and drive more traffic to your restaurant. To do so, you must have an optimized website and engaging social media profiles.

Book

The Rail

DECEMBER 2, 2024

By Kateryna Reshetilo, Contributor Are you a restaurant owner looking for ways to keep up with the fast-changing demands of your customers? Today, more than ever, restaurants are turning to custom-built apps to improve convenience, streamline operations, and foster customer loyalty. If so, you’re not alone. from 2023 to 2030.

Delivery

Perfect Daily Grind

JUNE 13, 2025

Hacienda La Esmeralda won all three main categories, a first for the competition, and achieved record-breaking scores of 97 and 98 points for its natural and washed Geshas, respectively. With scores of 97 and 98 points, we may see a new world record for coffee prices in just a few months. The BoP auction will take place on 6 August.

2025

Restaurant Clicks

JULY 22, 2025

From small towns to bigger cities, you’ll find spots that have been serving for years alongside newer places gaining attention. Each one has built a solid reputation for serving food people keep coming back for. Customers often mention the ribs, wings, and sides like smoked cabbage and baked beans as standouts.

Back of House

Modern Restaurant Management

DECEMBER 18, 2024

So much data is generated at every point within a restaurant, whether fast casual or fine dining. – Misty Chalk, vice president, Americas at BrightSign AI Continues to Revolutionize Restaurant Operations and Guest Services: The restaurant sector is poised for a seismic shift as AI integration takes center stage. .

2025

Modern Restaurant Management

DECEMBER 31, 2024

Those priorities include increased marketing and sales efforts alongside new benefits and programs to attract and retain staff. Despite potential challenges, the industry is both optimistic, as total restaurant sales crested $1 trillion for the first time on record, and ready to pivot to continue growing.

Franchising

The Rail

APRIL 14, 2025

Expanding Operational Capacity to Meet Higher Demand When customer demand increases, businesses that do not scale up quickly lose valuable opportunities to competitors. By lowering wait times and hence avoiding service interruptions, capacity increases also help to improve customer satisfaction.

Small Business

ChowNow

MAY 16, 2025

Understanding what customers order, when they order, and how often is an untapped goldmine of information for restaurant operators. Using that data can help you answer questions like: Are we pricing our bestsellers too low or overpricing items customers arent buying? What do repeat orders say about our customer preferences?

Ordering

Restaurant Business

JUNE 11, 2025

Perkins, the 68-year-old chain best known for its bakery case, recently began serving boba and frozen margaritas, while its younger sibling Huddle House, 61, is rolling out smash burgers. And, like the rest of family dining, they have been losing customers. Systemwide sales fell 5.3% Systemwide sales fell 5.3%

Fast Casual

Modern Restaurant Management

NOVEMBER 4, 2024

They are open and serving customers as usual. To ensure continuity of service to franchisees, TGI Fridays Franchisor, LLC has negotiated a Transition Services Agreement (“TSA”) with – and provided interim funding to – TGI Fridays Inc. TGI Fridays Inc. ’s Chapter 11 process.

2024

Restaurant Business

JUNE 17, 2025

And fast-food customers Convenience-store foodservice grew 5% last year and is expected to jump another 5.7% And the tactics are quickly stealing customers from restaurants. this year, according to the 2025 Convenience Store Trends Report released Tuesday by customer experience solutions and mystery shopping firm Intouch Insight.

Food

The Restaurant Group

FEBRUARY 14, 2025

Gross Profit Margin Definition of Gross Profit Margin Gross profit margin shows the money left after subtracting the cost of goods sold (CoGS) from total sales. Steps to Calculate Gross Profit Margin Find your total sales revenue for a specific period. Subtract CoGS from total sales to get gross profit. Add total labor costs.

Point of Sale

ChowNow

MARCH 20, 2025

In this article, youll learn: How menu management software streamlines menu updates and eliminates manual errors Why outdated or inconsistent menus can impact customer satisfaction and revenue Key features to look for when choosing the right software for your restaurant Lets explore why every restaurant needs menu management software.

Menu

SpotOn

JUNE 17, 2025

50% of restaurant operators say off-premises represents a bigger proportion of their sales than it did in 2019. 95% of restaurant operators say guests are more value-conscious, while 61% of customers say loyalty offerings are an important when choosing a restaurant for delivery. Everything needs to be just right.

Online Ordering

ChowNow

JULY 4, 2025

Dining habits change, food costs fluctuate, and customer preferences can shift depending on what’s trending. The reason why this happens can vary, but it’s usually one of these three scenarios: Regular customers are tired of ordering the same menu items and want to try something new. A shift in dining trends.

Menu

The Rail

JUNE 11, 2025

Look at your financials — steady profits, a loyal customer base , and strong staff retention are all signs of readiness. Customers expect the same quality, ambiance, and service they experienced at your first location. Your training should not only cover skills but also emphasize culture, customer service, and teamwork.

Management

Lavu

JULY 3, 2025

The restaurant industry is evolving rapidly, and outdated point-of-sale systems are no longer enough to stay competitive. Unlike traditional setups, these systems provide real-time access to data, seamless updates, and remote management—making them ideal for today’s fast-paced food service environment.

POS

Perfect Daily Grind

JUNE 19, 2025

On the other hand, leading origins, such as Vietnam, are scaling up to meet demand for more cost-effective options as customers’ pockets tighten. Editor’s note Specialty coffee consumption in the US has reached a 14‑year high. On the production front, Vietnam’s robusta exports have surged to unprecedented levels.

2025

Lavu

FEBRUARY 28, 2025

POS systems do more than just process payments they enable restaurants to personalize menus by analyzing customer data. Customer Insights : Track orders, dietary preferences, and trends. Why It Matters: Boosts Satisfaction : Tailored dishes meet customer preferences. Improves Operations : Smarter inventory and menu management.

POS

Lavu

JULY 25, 2025

In today’s fast-paced restaurant industry, speed and flexibility at the point of sale are no longer optional—they’re expected. Mobile POS systems are transforming the way restaurants and cafés handle transactions, offering a more convenient, efficient, and customer-friendly solution. However, this is just the tip of the iceberg.

Café

Lavu

JULY 11, 2025

In today’s fast-paced restaurant industry, speed and simplicity are everything—especially at the point of sale. This collaboration introduces a restaurant POS system with integrated payments , combining advanced point-of-sale technology with secure, unified payment processing. The result? Khatri, CEO of Lavu.

POS

Lavu

JULY 25, 2025

From wait times and staff efficiency to sales trends and customer satisfaction, POS system performance offers critical insights into daily operations. The technological heart of your business, Point of Sale systems are essential. Yet, many restaurant owners overlook the valuable data it holds.

POS

The Restaurant Group

JANUARY 26, 2025

Introduction Running a restaurant isnt just about serving great food; its about keeping customers coming back. Customer retention becomes vital for success. Loyalty programs offer dining rewards, creating a bond between customers and your business. Restaurant loyalty programs reward customers for their repeat visits.

Loyalty Program