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‘Marketing Doesn’t Stop at Getting Customers in the Door’

Modern Restaurant Management

Omnichannel communications and value-oriented customer expectations are two elements challenging restaurant owners and operators, according to a survey from Klaviyo. Brand websites and web browsing are 533 percent more popular than online marketplaces for restaurant discovery.

Marketing 490
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The Importance of Being Present

Modern Restaurant Management

I went with my husband and two sons, and I think we ordered about seven different sandwiches! I thought the mixture of customer service, catering, and serving up great food would fit me and my family well, so I decided to move forward. How do you engage with customers in person and online?

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How Our Pop-Up Expanded to Serve a 10,000-Person Waitlist

EATER

Organize all your orders dine-in, online, and third-party and fulfill them in a flash, right from your POS. Quick-service restaurants arent really sustainable at one. With COVID-19, people were very generous with how they tipped and how they ordered. Subscribe now for more stories like this.

Serving 265
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2025 Outlook: Experts Weigh In on Restaurant Trends and Challenges, Part One

Modern Restaurant Management

Steady Online Ordering Brings Food Waste, Donations to the Forefront of Priorities Ordering food online increases restaurant sales, but it also can potentially increase wasted food if proactive measures aren’t taken – for both the business and consumers at home.

2025 419
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How CW Coop’s Went From Juggling Phone Orders to Thriving Online with ChowNow

ChowNow

CW Coop’s is a full service restaurant located in Angus, Canada, positioned near Base Borden, a Canadian military training facility, serving a unique community where about 70% of customers are military personnel. When we took over the restaurant in 2019, they didn’t have online ordering.

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Four Ways to Improve Your Customer Service as a Restaurant Owner

The Rail

A huge part of this experience is the customer service they receive at every contact point within the restaurant – and even after they’ve left. Here, we share practical and actionable ways to enhance your establishment’s customer service.

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In 2025, Small Changes Will Have a Big Impact on Pizza Restaurants

Modern Restaurant Management

Pizza restaurants are poised to continue their evolution this year and incremental changes, especially in the areas of artificial intelligence, operational efficiency and customer preferences, will create both challenges and opportunities for pizzeria owners. This not only frees up labor but also reduces order errors.

2025 251