ChowNow

MARCH 21, 2025

On the other hand, when you know exactly who your ideal customers are, you can craft an experience that resonates with customers on a deeper, emotional level, creating a connection that will keep them coming back for years. Key customer factors that influence dining preferences, from demographics to behavior.

Marketing

ChowNow

FEBRUARY 12, 2025

By the time you finish this article, youll know how to approach restaurant marketing the right way and not waste time doing guesswork, crossing your fingers, and then hoping you see new customers walking through the door. Customers have more choices, higher expectations, and countless ways to discover (or overlook) your restaurant.

2025

Modern Restaurant Management

MARCH 11, 2025

Adaptability became non-negotiable as takeout, delivery, and digital ordering shifted from secondary revenue streams to essential lifelines." The customer's needs always come first, even though my prices continue to rise. Technology has redefined service models, but great hospitality remains irreplaceable.

Front of House

ChowNow

MAY 23, 2025

To make sustainable changes, you need to first establish a strong starting point. Some well-run quick service restaurants can push it as high as 17% , while full service restaurants tend to sit on the lower end range of 4%-5% due to higher labor costs and more complex operations. Why are restaurant profit margins so thin?

Point of Sale

Modern Restaurant Management

MAY 30, 2025

In recent years, consumer behaviors have drastically changed to now preferring delivery services and an increased willingness to pay a premium for a seamless experience. The data revealed that 60 percent of consumers surveyed prefer human staff versus AI-managed customer support, despite the potential for increased service efficiency.

Fast Casual

The Rail

APRIL 6, 2025

The Power of Personalized Communication Developing close connections with your guests calls for frequent, customized contact that makes them appreciated and noticed. Teaching your employees to recall names, preferences, and special events of regular customers shows attention to detail that clients really value.

Guest Recovery

Perfect Daily Grind

JULY 27, 2025

Specialty coffee shops have two essential purposes: to serve excellent coffee and offer exceptional customer service. However, cafés that don’t invest in these essentials risk losing loyal and potential customers. You may also like our article on why customer service will always be the most important thing in specialty coffee.

Customer Service

Modern Restaurant Management

JANUARY 31, 2025

The research found that businesses worldwide – particularly restaurants – intend to experiment more in 2025, especially with customer retention programs like loyalty, as they face the triple challenge of sustained high inflation, shrinking consumer wallets and the need to raise prices across the board.

Marketing

ChowNow

MAY 27, 2025

By partnering with ChowNow, Healthy Balance Meals saves over $13,000 annually in commission fees while gaining full control over their online ordering experience. With a branded mobile app, direct customer relationships, and flexible menu updates, theyve streamlined operations, strengthened their brand and grown their business.

Online Ordering

ChowNow

APRIL 25, 2025

Its the sum of everything about your restaurant, from your menu design and decor to the tone you use when replying to comments on social media or greeting customers walking through the door. Its not just about looking good (though that is a part of it); its about creating an emotional connection that shapes the entire customer experience.

Mobile Ordering

Modern Restaurant Management

JULY 31, 2025

An additional 35 percent of respondents reported seeing more takeout and delivery orders than in previous years, which correlates with 33 percent of participants reporting a decrease in dine-in visits. Cafés and quick-service restaurants received 14.72 Tips at full-service restaurants also declined from 14.76 percent in Q2.

2025

Modern Restaurant Management

DECEMBER 18, 2024

– Misty Chalk, vice president, Americas at BrightSign AI Continues to Revolutionize Restaurant Operations and Guest Services: The restaurant sector is poised for a seismic shift as AI integration takes center stage. In 2025, we foresee significant developments in on and off premise restaurant payments. As of 2024, over half of U.S.

2025

Lavu

AUGUST 8, 2025

Whether you run a quick-service café or a full-service restaurant, your POS system isn’t just a cash register—it’s a strategic tool that can transform your bottom line. 5 Ways a POS System Can Increase Restaurant Profits – and Customer Loyalty New restaurants have some of the highest business failure rates in the US economy.

POS

Perfect Daily Grind

JUNE 13, 2025

Roaster co-working hubs in Lviv and petrol station networks sustained specialty growth amid conflict. The new concept features a modular 60m² footprint with six-week fit-outs, integrated digital ordering kiosks, a localised food counter, and reduced back-of-house requirements.

2025

Lavu

MAY 30, 2025

Whether you manage a busy caf or a full-service restaurant, these actionable tips can make a significant difference in your daily operations. If you have a bustling restaurant, having faster table turnover is one of the best ways to increase both revenue and customer satisfaction. However, turning tables must be done tactfully.

Seating

Lavu

JULY 11, 2025

From streamlining orders to managing inventory and staff, these systems provide the tools restaurant owners need to stay competitive in 2025 and beyond. They provide better flexibility, real-time insights, and improved customer experiences. Improved Efficiency: Faster order processing, reduced errors, and better table turnover.

POS

MBB Hospitality

DECEMBER 22, 2024

The way consumers interact with restaurants has changed significantly in recent years, driven by technological advancements and shifting customer expectations. Restaurant online ordering has emerged as a crucial aspect of the food service industry, reshaping restaurant operation strategies and fostering growth in restaurant delivery services.

Online Ordering

Lavu

AUGUST 8, 2025

In today’s competitive coffee culture, attracting the right customers can make or break your café’s success. In this post, we’ll explore smart, actionable ways to identify, reach, and retain the right crowd—helping your café stand out and grow sustainably. Few customers bring their laptops.

Café

Lavu

AUGUST 1, 2025

From managing daily orders to tracking inventory and improving customer experience, today’s POS solutions go far beyond basic transactions. With growing competition and rising customer expectations, coffee shop owners need smarter tools to stay ahead. Often underappreciated, coffee aficionados will love the extra touch.

POS

Indoor Media

JANUARY 16, 2025

In an industry that thrives on competition and customer expectations, success when starting a pizza shop is built on a foundation of core principles. Exceptional pizza Consistent branding and marketing, Efficient operations, Cleanliness Strong customer focus These aren’t just sides; they are the central slices in the pie of success.

Website Management

Squirrel Systems

MAY 1, 2025

Running a successful full-service restaurant isnt just about serving great foodits about maximizing profitability in ways that go beyond the standard revenue streams. Here are some untapped areas of profitability that full-service restaurants can leverage. Creating customizable prix fixe menus for groups with easy online ordering.

Loyalty Program

Lavu

JUNE 13, 2025

The way customers pay is evolving, and restaurants are adapting quickly. If you’re wondering why restaurants are going cashless, the answer lies in speed, security, and customer preference. Digital transactions also offer improved convenience and security for restaurant owners and customers.

2025

Modern Restaurant Management

MARCH 11, 2025

These changes have become permanent shifts in how they target customers, market themselves, and design their offerings." Customer habits have also shifted after the pandemic. The focus now is finding the minimum necessary seating capacity while maximizing kitchen efficiency and service throughput.

Loyalty Program

Squirrel Systems

FEBRUARY 13, 2025

From sustainable practices and health-conscious menus to tech-enhanced dining and global flavors, hotel and resort restaurants are adapting to meet the diverse needs of the modern traveler. Sustainable packaging, reusable materials, and zero-waste practices will be the norm for takeout and delivery services.

Hotels

Perfect Daily Grind

AUGUST 8, 2025

Cimbali will also invest in local service centres, training, and spare-parts hubs to deliver complete coffee-making solutions nationwide. Brasília, Brazil) Wed, 6 Aug – Paulig appoints Noel Clarke as SVP customer brands. New Delhi, India) Wed, 6 Aug – Yum China adds board member, reports Q2 growth, and accelerates KCoffee expansion.

2025

The Restaurant Group

NOVEMBER 20, 2024

Ensure it’s easy to navigate and mobile-friendly. Offer Promotions and Discounts Implement Loyalty Programs Reward repeat customers with discounts or freebies. Collaborate with Local Businesses Partner for Cross-Promotions Offer joint deals with nearby shops or services.

Loyalty Program

Modern Restaurant Management

MARCH 11, 2025

"As awful as it was, the pandemic pushed restaurants to completely rethink their operations in order to survive, and some of the changes they made during the pandemic have continued to be beneficial to those restaurants and industry at large." The pandemic made speed, accuracy, and seamless ordering non-negotiable.

Mobile Ordering

Future Food

MAY 29, 2025

It has evolved into a central strategic asset, powering operations, enabling personalisation, and shaping how brands engage with customers and staff. It also offers robust support for online ordering, table management, and real-time reporting. Technology in hospitality is no longer limited to digital menus or app-based reservations.

Hospitality

Perfect Daily Grind

JUNE 6, 2025

It also means that coffee can be transported in Flexible Intermediate Bulk Containers (FIBCs, also known as “super sacks”), allowing for more streamlined bulk ordering. New Delhi, India) Tue, 3 Jun – BRITA renews partnership with LTA to extend sustainable hydration. He succeeds Claus Bertelsen to drive further growth in Denmark.

2025

Modern Restaurant Management

APRIL 1, 2025

Despite the fact that consumers are paying more to visit and order from restaurants this year – 12.5 28 percent of consumers say they are ordering takeout and delivery more frequently than last year. Additionally, households making less than $50k ordered takeout and delivery far less frequently than their wealthier peers.

Pricing

Perfect Daily Grind

JULY 18, 2025

(Kandy, Sri Lanka) Thu, 17 Jul – Starbucks bets on cold foam to speed service in turnaround push. Japanese green coffee trader Typica Holdings has formalised a direct sourcing agreement with the Cerrado Coffee Growers Federation, aiming to boost transparency, traceability, and sustainable connections with producers.

Café

Modern Restaurant Management

APRIL 29, 2025

Off-Premises Dining Is Essential Nearly 75 percent of all restaurant traffic now happens off-premises—meaning that almost three out of four restaurant orders are taken to go. More than 60 percent say they’re ordering off-premises more often than a year ago. Older adults still prefer in-person ordering.

Reservations

Perfect Daily Grind

JULY 4, 2025

The “new era” of a US $4/lb C price is quickly fading, but the dramatic spikes and drops in the market highlight the urgent need for structural reforms that ensure fair compensation and sustainable practices. The Chinese chain opened two stores in Greenwich Village and Chelsea, offering mobile app ordering and competitive pricing.

Pricing

Modern Restaurant Management

FEBRUARY 3, 2025

Increased Workplace Audits : Immigration and Customs Enforcement (ICE) audits have become more frequent, leading to potential fines and disruptions. Operational Efficiency – Finding ways to maintain service levels with fewer staff members is crucial to sustaining profitability.

Restaurant Law

Perfect Daily Grind

JULY 25, 2025

explores sale options after sustained losses. Christine Barone pledges to keep signature coffee recipes unchanged while expanding drive-thru capacity, boosting mobile ordering and loyalty features, and investing in sustainable coffee sourcing and barista training to maintain consistency as the chain scales.

Pricing

Perfect Daily Grind

JULY 11, 2025

Prototype locations feature flexible bar layouts, zoned seating areas, integrated digital order screens, and dedicated mobile pick-up drawers to streamline service flow and enhance the customer experience as part of the Back to Starbucks efficiency drive. Upgrades are scheduled to be completed by the end of October.

2025

Web Diner

MARCH 7, 2025

It’s intelligent pricing that puts more money in your pocket without pushing customers away. During one Friday dinner rush, a local pizzeria watched orders pile up until their kitchen nearly crashed. Their customers? When rain starts falling, delivery orders start flooding in. Order delays vanished.

Pricing