Modern Restaurant Management

SEPTEMBER 7, 2023

Whether it's discovering and researching new restaurants, reading reviews, making reservations, or utilizing food delivery services and apps, restaurants must adopt a robust online marketing program. For busy restaurant operators, staying on top of an online marketing program can be challenging.

Marketing 203

Marketing Loyalty Program Customer Service Catering 203

Modern Restaurant Management

DECEMBER 9, 2020

Full-service restaurants pivoted quickly to curbside pickup, takeout and delivery. The subscription economy is not new, of course, and the fact that subscriptions for all types of consumer products and services have boomed during the pandemic is neither surprising nor noteworthy. Case in point: the Pret A Manger program costs $26.60

Loyalty Program 193

Loyalty Program Customer Service Consumer Goods Online Ordering 193

Modern Restaurant Management

JULY 13, 2022

Differences in manpower, brand recognition, technology and marketing budgets have all presented significant challenges for single location restaurants to compete for market share. Text and online ordering and self-service kiosks enabled with contactless payments became mainstays in franchises. Promotion and Loyalty Programs.

Franchise 214

Franchise Franchising Operations Loyalty Program 214

Modern Restaurant Management

OCTOBER 13, 2022

Just as restaurants were on the path toward recovery after COVID-19 closures and safety restrictions, the current economic conditions continue to present challenges for the industry. But restaurants face a fine balance in increasing costs, as customers are also impacted by the realities of inflation.

Technology 180

Technology Loyalty Program Mobile Ordering Download 180

7 Shifts

AUGUST 12, 2020

We’ve also included a restaurant marketing plan PDF with all the questions you need to ask (and answer) to get into the minds of your customers and create a marketing recipe for success. But would a first-time customer know what your restaurant is made of by sitting at a table? Which is where your restaurant marketing plan comes in.

Marketing 418

Marketing 2020 SEO Loyalty Program 418

Modern Restaurant Management

OCTOBER 24, 2023

While restaurants might have expected to see a bigger shift back to in-person transactions as a result of customers looking to cut costs, there simply hasn’t been a dramatic change in behavior. The delivery experience is a new and evolving part of the customer journey, one that restaurant brands need to better understand.

Ordering 197

Ordering Online Ordering Loyalty Program Customer Experience 197

Modern Restaurant Management

FEBRUARY 17, 2023

We’re all aware of the value of an existing customer. Restaurant operators have scrambled to launch loyalty programs and subscription services in recent years – capitalizing on new technology to keep that “old” customer, often 16x more valuable than a new one. Lean on technology.

Loyalty Program 188

Loyalty Program Mobile Ordering Customer Service 2022 188

7 Shifts

OCTOBER 9, 2019

Having an online presence that’s consistent, accessible, and engaging is one of the best ways for your restaurant to make a great first impression to prospective customers. Engage your Customers with Loyalty Programs Restaurant loyalty programs have come a long way from the days of the “10 stamps on a business card = 1 free beverage” system.

Loyalty Program 284

Loyalty Program Marketing Social Media Mobile Ordering 284

Modern Restaurant Management

MARCH 24, 2023

The menu is also a great place to indicate whether you are validated by a third-party program like Gluten-Free Food Service (GFFS), a designation that signals to gluten-free diners that you take their needs seriously and are implementing the proper measures to eliminate cross-contact.

Training 179

Training Front of House Kitchen Safety Allergens 179

Culinary Cues

AUGUST 28, 2020

Remember all of those exciting things that you did to draw customers in when business was great? Remember that guest chef program that you tried before – do it again with real gusto – hype it up – make it your signature. BE PRESENT. YOU NEED TO BE PRESENT! Become obsessed with communication! CREATING A BUZZ.

Social Media 436

Social Media Communication Loyalty Program Training 436

Modern Restaurant Management

APRIL 17, 2023

Mobile Order Applications Mobile smart order apps for waiters help to speed up the service and manage the orders right at the guest’s table. The application supports the function of ordering with a car plate number as well that opens more opportunities for food services in the fast-food industry.

Mobile Ordering 207

Mobile Ordering Cash Management Online Ordering Front of House 207

Modern Restaurant Management

OCTOBER 15, 2020

Even restaurants traditionally associated with their unique dine-in experiences, such as Benihana and Fogo de Chão, now have branded delivery programs. As delivery becomes a larger part of the sales mix, brands should think about the factors that contribute to a successful delivery program. Do We Own Our Customer Data?

Delivery 223

Delivery Social Media Loyalty Program Customer Service 223

Modern Restaurant Management

OCTOBER 18, 2022

Are you looking for new ways to attract key audiences, including customers, prospects, employees, and investors? Give them charging stations and a reason to stay (delicious food, great service, and a comfortable atmosphere) while their cars are charging. Are you trying to differentiate your brand and stand out from the competition?

Audits 189

Audits 2040 Food Safety Consumer Goods 189

7 Shifts

JANUARY 7, 2021

We’ve also included a restaurant marketing plan PDF with all the questions you need to ask (and answer) to get into the minds of your customers and create a marketing recipe for success. But would a first-time customer know what your restaurant is made of by sitting at a table? Which is where your restaurant marketing plan comes in.

Marketing 195

Marketing 2021 SEO Loyalty Program 195

Modern Restaurant Management

OCTOBER 29, 2020

Alongside changes in their operations, the technology they use and the way they serve customers, brands must change their approach towards loyalty if they’re to continue earning it as we move into 2021. In the past, the emphasis has been on converting new customers into loyal followers. How can that be achieved?

2021 145

2021 Loyalty Program Webinar Social Media 145

Modern Restaurant Management

FEBRUARY 2, 2022

Meanwhile, operators get the opportunity to grow their customer databases and turn new customers into loyal regulars. For example, a handheld POS device will allow you to turn tables faster, improve order accuracy, and speed up service. Reward Your Loyal Customers. Does your loyalty program need a refresh?

Loyalty Program 197

Loyalty Program Online Ordering Social Media Mobile Ordering 197

Modern Restaurant Management

OCTOBER 28, 2021

Regardless of your restaurant’s chosen policies in response to the pandemic — and there are a wide range of approaches — your customers need to know what they can expect when visiting your establishment. These forums give your restaurant the opportunity to control and disseminate messages to customers.

Communication 202

Communication Social Media Menu Loyalty Program 202

7 Shifts

DECEMBER 18, 2019

With proper plating and presentation, just about any meal can be Instagrammable! Offering a discount for college students who present their student IDs provides extra incentive to take a lunchtime study break at your restaurant. Create a fixed-price ‘Mix and Match’ menu with soups, salads, and sandwiches for customers to choose from.

Specials 362

Specials Food Truck Seasonal Menu Social Media 362

Future Food

SEPTEMBER 6, 2023

For retail centre management and F&B operators, this scenario presents a partnership opportunity to plan and implement strategies to adapt to new consumer F&B spending patterns and continue to drive visitation, overall spend and maintain or increase asset value. Quay Quarter F&B revitalisation.

Hospitality 78

Hospitality Loyalty Program Retail Food 78

Future Food

SEPTEMBER 4, 2023

For shopping centre management and F&B operators, this scenario presents a partnership opportunity to plan and implement strategies to adapt to new consumer F&B spending patterns and continue to drive visitation, overall spend and maintain or increase asset value. Quay Quarter F&B revitalisation.

Hospitality 78

Hospitality Loyalty Program Fast Casual Food 78

Restaurant365

APRIL 20, 2022

Those feelings are well-placed because those return customers spend an astonishing 67 percent more than a new customer during a visit! Why is customer retention important? Customer retention statistics show that 65% of a company’s business comes from existing customers. Consistency is king in customer retention.

Loyalty Program 78

Loyalty Program Customer Service Employee Relations Customer Experience 78

Harbor Touch

DECEMBER 20, 2022

Restaurants of all sizes embrace software technology to improve the customer experience and streamline operations, from ordering systems to kitchen automation. This shift has revolutionized how restaurants operate and present them with new growth opportunities. Transforming customer service. Innovating online ordering.

Loyalty Program 78

Loyalty Program Online Ordering Kitchen Safety Customer Experience 78

Bingage

DECEMBER 18, 2022

Customer reward programs in marketing are point-based loyalty programs that offer discounts and other incentives (gift cards, vouchers, coupons, cashback, or free or discounted products or services…) in exchange for increased customer involvement and purchase. Reward programs have been around for centuries.

Loyalty Program 52

Loyalty Program Marketing Point of Sale Email Marketing 52

Modern Restaurant Management

DECEMBER 28, 2020

Two, there will continue to be pushback on high commission fees from third-party delivery services, and more and more restaurants will find that, given the commission-free alternatives, they simply don’t need them. Britt Mills, Senior Director of Customer Experience at Mobiquity. Barry McGowan, CEO Fogo de Chão.

2021 230

2021 Mobile Ordering Loyalty Program Kitchen Safety 230

Lavu

OCTOBER 13, 2023

You can’t fix your table turnover rate without understanding the two key components: the total number of tables and the total number of customers served over a specific period. This should include all tables available for seating customers. This period could be a day, week, month, or any time frame you choose.

Seating 173

Seating Mobile Ordering Customer Service Cash Management 173

Kounta

DECEMBER 16, 2019

As the holiday season hits full swing, it will bring with it new customers and a boost in sales. But the true potential of this season is in turning these new customers into regulars. It costs 5x more on average to convert a new customer than it does to convert an existing customer – Invesp. Loyalty program.

Loyalty Program 90

Loyalty Program Email Marketing Customer Service Point of Sale 90

Lavu

APRIL 8, 2020

As it becomes overwhelming to know which ones are important to read versus which ones have something different or important to daily life, remember the various ways of communicating with your customers through the remainder of this pandemic. to engage consumers and regular customers. Remember Your Brand. Email the Simple Truth.

Communication 144

Communication Loyalty Program Social Media Online Ordering 144

7 Shifts

OCTOBER 15, 2020

Here are the blueprint details: Cuomo also asks New Yorkers to help enforce these regulations by self-reporting any restaurants they see breaking the 25% capacity rule, a program titled “New Yorkers Protecting New Yorkers.” The program ultimately supported 95 restaurants and 1,000 workers in the industry.

2020 285

2020 Restaurant Law Fine Dining Outdoor 285

SpotOn

MARCH 5, 2024

Dieu's father fixed up the restaurant, and her brother used his customer service expertise to hire and train their team.   When they first opened, third-party platforms helped Mi' N Tea find potential customers. But Dieu quickly realized the short-term gain presented a long-term challenge.

Email Marketing 52

Email Marketing Loyalty Program Online Ordering Front of House 52

Modern Restaurant Management

OCTOBER 4, 2021

According to the data, consumers deleted restaurant apps if menu items were missing or if there was limited ability to customize orders. The data also points to a broken customer arrival experience. For restaurant brands, the digital pivot is imperative to getting the customer experience right.”

2021 170

2021 Fast Casual Mobile Ordering Social Media 170

QSR Automations

DECEMBER 22, 2023

Online reservation and booking Although online reservations aren’t exactly new, we can see that numerous businesses are attempting to improve the customer experience on that front. The pandemic has forced restaurants to rethink how they approach admitting customers into their premises.

2024 52

2024 Loyalty Program Online Ordering Customer Service 52

Modern Restaurant Management

OCTOBER 24, 2019

AI-driven technologies have been introduced in this sector after having carefully examined the customer behavior and their expectations over the years. We can also have it understand what our service times are so it only suggests items that are easier to make in our peak hours” Deliveries by drones? Robotic Automation?

Technology 149

Technology Loyalty Program Customer Experience Food Supply 149

Squirrel Systems

OCTOBER 2, 2023

Omnichannel marketing is a strategy for restaurants that can drive greater customer loyalty, brand awareness, and repeat visits from guests. The restaurant industry has been less inclined to embrace omnichannel strategies, although some sectors, notably quick-service restaurants, have been more enthusiastic about the approach.

Marketing 52

Marketing Loyalty Program Social Media Email Marketing 52

Modern Restaurant Management

DECEMBER 21, 2020

Restaurants had to quickly adapt by adding outdoor seating while creating an inviting atmosphere, as well as offering the same experience your customers are used to receiving at your establishment via delivery and takeout. This year we witnessed how resilient our customers are. Shyam Rao, CEO and Cofounder, Punchh.

2020 197

2020 Kitchen Safety Food Safety Loyalty Program 197

The Restaurant Times

NOVEMBER 23, 2020

Given the present scenario, businesses that want to sustain, flourish, and earn good profit must have a strong order taking mechanism that enables customers to place orders at convenience. Robust order-taking software can help in improving the customer’s experience while also enhancing the speed and efficiency of service.

Ordering 111

Ordering Loyalty Program Online Ordering Mobile Ordering 111

Goliath Consulting

DECEMBER 12, 2020

Cameras can also be programmed with new algorithms that can monitor whether people are wearing masks and complying with public health guidance, with facial recognition now being developed so that it can even accurately identify faces even through the masks or face coverings (3, 4). Touchless Service. Did they clean the surfaces?

2021 167

2021 Kitchen Safety Food Safety Loyalty Program 167

The Restaurant Times

NOVEMBER 20, 2021

Diversifying services with the aid of technology has been one of the major growth strategies that the Middle East restaurants have been adopting in the past one year. As per the PRIME report, 65 percent of the restaurant operators were preparing to offer delivery services through cloud kitchens. Introducing Customer Loyalty Programs.

Loyalty Program 52

Loyalty Program Online Ordering Point of Sale Mobile Ordering 52