7 Shifts

AUGUST 12, 2021

Assume a customer discovers your website but cannot identify where you are located or how to contact you. Suppose a customer goes to a search engine like Google or Google News API and types in 'Find local restaurants near me.' When a customer interacts with your company on social media, they trust your brand to meet their needs.

Marketing 397

Marketing Loyalty Program Email Marketing Social Media 397

Modern Restaurant Management

APRIL 22, 2022

However, customers still sit physically in restaurants, blurring the lines between the online and offline. Different innovative payment methods are being leveraged to increase food services efficiency in fast-food joints to fine dining. Voice Ordering to Ease Restaurant Interactions.

Technology 197

Technology Mobile Ordering Customer Service Food Order 197

Modern Restaurant Management

DECEMBER 16, 2021

While sales are trending higher, the National Restaurant Association reports three in four operators say recruitment and retention is their toughest challenge. Quick-service restaurants are also feeling the pressure – large chains like Chick-fil-A and McDonald’s have had to close dining rooms due to insufficient staffing.

2022 189

2022 Hospitality Loyalty Program Point of Sale 189

Modern Restaurant Management

JANUARY 12, 2022

Early in the pandemic, 72 percent of operators invested in delivery and mobile/online ordering to boost revenue during mandated stay-at-home orders according to TD's 2020 survey, and it appears the popularity of these offerings is here to stay. Investment in delivery and mobile ordering pays off.

2022 215

2022 Mobile Ordering Guest Recovery Point of Sale 215

Modern Restaurant Management

OCTOBER 4, 2021

The new report captures a steady rise in mobile ordering, reinforcing the critical importance of mobile initiatives for restaurant brands. According to the data, consumers deleted restaurant apps if menu items were missing or if there was limited ability to customize orders. Mobile orders are on the rise.

2021 170

2021 Fast Casual Mobile Ordering Social Media 170

The Restaurant Times

JANUARY 24, 2022

The idea of allowing users to skip the queue as well as the enormous revenue opportunity available in table ordering mobile app category is driving restaurants and app development companies to innovate. Quick-serve, fine-casual, and fast-food restaurants have taken to restaurant ordering apps faster than full-service restaurants.

Customer Experience 105

Customer Experience Ordering Mobile Ordering Front of House 105

Focus POS

JUNE 2, 2020

It could be argued that the restaurant industry has been hit the hardest when it comes to stay-at-home orders and social distancing mandates; however, the resilience of the restaurant industry cannot be denied, and as restaurateurs shift their thinking from, “How am I going to survive?” we see the emergence of a few key themes. .

Technology 187

Technology Fine Dining Mobile Ordering Online Ordering 187

Modern Restaurant Management

AUGUST 17, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features consumers' dining desires, the power of personalization and the untapped opportunity in localized marketing. COVID-19 Consumer Dining Trends. The US and UK also varied on how they wanted to retrieve take-out orders.

2020 197

2020 Loyalty Program Mobile Ordering Fast Casual 197

MadMobile

AUGUST 11, 2022

From cafes to fine dining, your restaurant concept is the roadmap to the details of your new business. Fast Casual Fast Food Casual Dining Fine Dining Contemporary Casual Full Service Cafe or Bistro Bars & Pubs Food Trucks What are the different types of restaurants?

Fast Casual 52

Fast Casual Fine Dining Food Truck Mobile Ordering 52

Modern Restaurant Management

JULY 20, 2021

The ability for restaurants, particularly full service restaurants, to operate at total capacity, consumer comfort with dining in, and more business and recreational travel will aid recovery at the dinner daypart. Falling outlets, rising sales. " Remarkable Resiliency. foodservice industry. " Top Recovery Trends.

2021 189

2021 Guest Recovery Online Ordering Point of Sale 189

Modern Restaurant Management

APRIL 15, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the dismal March restaurant sales, security, loyalty, trends and teen consumer behaviors. March Sales Decline. Same-store sales for restaurants dropped by 28.3 Same-store sales for restaurants dropped by 28.3 percent in March.

2020 196

2020 Fast Casual Point of Sale Online Ordering 196

Modern Restaurant Management

JULY 14, 2020

“With 100 years of quick service success, the time has never been more perfect to envision what the next century of White Castle and the restaurant industry looks like. . Miso Robotics understood where we could improve and stay true to White Castle’s brand of taste, innovation and best-in-class dining.

Mobile Ordering 164

Mobile Ordering Certification Loyalty Program Kitchen Safety 164

Lavu

DECEMBER 12, 2022

If you’re looking for an affordable and simple way to process sales at your business, you can find everything you need in an iPad POS system. This guide will help you get the information you need to make an informed decision as you choose the right iPad point-of-sale system for your business.

POS 60

POS Point of Sale Mobile Ordering Cash Management 60

Modern Restaurant Management

JUNE 18, 2020

According to the latest report from Tripadvisor , which outlinines the road to recovery for the travel and dining industry, restaurants are showing the first signs of recovery, leading the way for hospitality businesses. Around one in six (16 percent) will avoid dine-in experiences altogether in favor of delivery or take-out.

2020 184

2020 Guest Recovery Kitchen Safety Online Ordering 184

The Restaurant Times

JANUARY 11, 2023

And automated order taking, well, it is going to be one of the top trends in the restaurant industry in 2023. . Automated order-taking refers to technology, operating systems, or software that take orders from customers and respond to them automatically. Why Should You Integrate Automated Order Taking?

Ordering 52

Ordering Online Ordering Mobile Ordering Loyalty Program 52

Open for Business

NOVEMBER 21, 2022

Restaurant technology can increase that level of customer satisfaction by making it easier to provide top-notch hospitality. It falls under the umbrella of customer service. In a nutshell, it’s the relationship a business has with customers, before, during, and after their visit. Quick links. What is the guest experience?

Technology 78

Technology Online Ordering Mobile Ordering Website Management 78

Modern Restaurant Management

DECEMBER 16, 2019

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the great gift of a restaurant gift card, learning about event professionals, top QSR traffic and digital ordering strategies. Topline numbers show robust restaurant sales growth during November. Same-store sales growth was 1.6

2019 128

2019 Compost Mobile Ordering Point of Sale 128

The Restaurant Times

MARCH 8, 2023

Fast food is fast because it cooks quickly, is easy to order, and requires little to no preparation time. On the other hand, fast-casual eateries provide a more upscale experience, which may include better service, a nicer setting, more expensive meal prices, and a wider selection of their menus. What Are Fast Food Restaurants?

Fast Casual 52

Fast Casual Casual Food Fine Dining 52

Modern Restaurant Management

DECEMBER 4, 2019

In fact, they love it so much that overall restaurant industry sales are projected to reach a record high of $863 billion in 2019. What’s on our collective horizon for the future of dining? Customer-led Ordering and Payment. Complete Customer Journey Mapping. So, where are we headed?

Fast Casual 159

Fast Casual Customer Experience Point of Sale Fine Dining 159

Squirrel Systems

FEBRUARY 24, 2021

The 5 trends we have focused on below cover pertinent changes in dining service, payment and ordering options, and customer preferences that operators ought to keep an eye out for while running their restaurants in 2021. In 2019, off-premise sales represented nearly 60% of restaurant sales through all platforms 6.

2021 52

2021 Operations Loyalty Program Mobile Ordering 52

The Restaurant Times

SEPTEMBER 1, 2021

Here is when Point of Sale or POS software comes into the picture. From QSRs and fine-dine restaurants to cloud kitchens, POS software is now powering every form of restaurant. Simplify Ordering & Billing Procedures. The country has more than 1 million operating restaurant locations as of 2021, employing 15.6

POS 52

POS Management Management Cash Management 52

Lavu

JANUARY 21, 2020

One of the major factors that can detract customers from your restaurant is long lines and long wait times. Customers want to make their orders and have their food delivered as fast as possible. To address the challenges of delayed service delivery , the use of restaurant kiosks has emerged and grown at an incredible speed.

Fast Casual 78

Fast Casual Point of Sale Customer Service Food Order 78

Modern Restaurant Management

MARCH 16, 2020

To help ensure the survival of these restaurants, many of which are family owned, the PR industry has banded together to create a campaign called "Dining Bonds." The dining bonds are being offered by participating restaurants across the country at a suggested savings of 25 percent when purchased.

Food Safety 234

Food Safety Kitchen Safety Small Business Employee Relations 234

BNG Point of Sale

AUGUST 27, 2021

There is no one set formula on how to succeed when you are opening your own restaurant business, but some key points can help keep things running smoothly. Any other way, you will be a failure, regardless of where you are located or what services you provide. . Why does that happen? What restaurants make the most money in 2021? .

Food Truck 52

Food Truck Point of Sale Customer Service Consumer Goods 52

Modern Restaurant Management

OCTOBER 16, 2019

World’s First Mobile Restaurant Powered by Advanced Robotics. unveiled the world’s first mobile restaurant powered by robotic technology, top video and photo. unveiled the world’s first mobile restaurant powered by robotic technology, top video and photo. Ono Food Co. Ono Food Co.

Food Truck 126

Food Truck Customer Service Customer Experience Dietary Restrictions 126

Modern Restaurant Management

FEBRUARY 4, 2020

He also previously worked with Taco Bell Corporation and Mobil Oil Corporation. This edition of MRM News Bites features Boston Market, Danu Partners, P.F. New CEO at Boston Market. Boston Market® named Eric Wyatt as Chief Executive Officer. “Most importantly, there is a robust game plan in place to take the brand forward.

Online Ordering 122

Online Ordering Hospitality Leadership Design 122

7 Shifts

DECEMBER 18, 2023

When customer complaints or employee concerns come up, each manager can get up to speed just by reading the log book. The role of a restaurant manager is always in motion. There’s always something else to get done, a new fire to put out, and broken things to fix. Not sure if something got done earlier in the week?

Management 397

Management Management Email Marketing Point of Sale 397

iTab POS

NOVEMBER 8, 2018

In such circumstances, your ability to run business operations without reducing the quality of food and service can be the difference between failure and success. Customer service is a big part of the highly competitive restaurant business, and whoever delivers it best gains a competitive advantage over its challengers.

Cash Management 40

Cash Management Mobile Ordering POS Point of Sale 40

7 Shifts

DECEMBER 18, 2023

When customer complaints or employee concerns come up, each manager can get up to speed just by reading the log book. The role of a restaurant manager is always in motion. There’s always something else to get done, a new fire to put out, and broken things to fix. Not sure if something got done earlier in the week?

Management 195

Management Management Email Marketing Point of Sale 195

Modern Restaurant Management

FEBRUARY 18, 2020

We’re seeing massive disruption to front-of-house systems, too, delivering personalized guest experiences from order to payment to final delivery. Modern Restaurant Management (MRM) magazine asked restaurant industry movers and shakers: "What do you feel is going to cause disruption in the restaurant industry over the next decade?”

Mobile Ordering 215

Mobile Ordering Front of House Fast Casual Customer Service 215

The Restaurant Times

JANUARY 27, 2022

Just a month ago, dine-in was showing signs of improvement. However, on-premise eating has once again been hit by the arrival of the new, highly transmissible Omicron variety, just as restaurants, bars, and hotel owners were getting ready to welcome customers for the crucial Christmas season. . Contactless Technology .

Fine Dining 52

Fine Dining Technology Point of Sale Online Ordering 52

Modern Restaurant Management

DECEMBER 4, 2020

There’s just not the same amount of volume in takeout as there is in in-person dining.” It also could provide a future outlook for the industry, especially if more states implement stay-at-home orders in response to rising COVID-19 cases. Pandemic and Restaurant Demand. percent demand decline.

Loyalty Program 145

Loyalty Program Fast Casual Online Ordering Consumer Goods 145

Modern Restaurant Management

AUGUST 22, 2023

The benefits of AI for restaurants are undeniable from automation, to real-time control and information analysis, to improved customer service. These include: Chatbots and customer-facing AI : Who doesn’t want to enhance their dining experience? Based on all the buzz, it’s touted as AI-mazing for marketing.

Marketing 167

Marketing Social Media Point of Sale Customer Service 167

Modern Restaurant Management

AUGUST 3, 2020

Using order data from January 1, 2020 to June 30, 2020 and a national consumer survey, DoorDash’s mid-year report checks in on popular food trends, nationally and regionally, how users ate through social distancing, cravings across the country, and more. While tired of cooking chicken, Americans aren’t sick of ordering in chicken.

2020 195

2020 Franchise Franchising Food Order 195

SpotOn

MARCH 4, 2024

While those classic cash registers did wonders back in the day, point-of-sale (POS) systems have now become the industry standard for small businesses and restaurants. Alongside transactions, modern POS systems run software applications to help businesses manage their employees, reach new customers, and encourage existing ones back in.

Small Business 52

Small Business POS Cash Management Point of Sale 52

Modern Restaurant Management

DECEMBER 27, 2019

“The addition of Zynstra’s virtualization technology to our software stack gives NCR even more solutions to help our customers run their store or restaurant end-to-end.” “When we started to work with NCR, we realized that our combined strengths made for an unmatched service, with a global reach. .

Mobile Ordering 123

Mobile Ordering Customer Service Point of Sale Customer Experience 123

Modern Restaurant Management

AUGUST 25, 2020

Additionally, restaurants will experience a significant shift in technology and customer service. Airflow within restaurants should flow from cleaner sources to dirtier sources – from dining areas to kitchens, restrooms to pick up / delivery spaces and more. Architectural Considerations in HVAC.

Design 212

Design Guest Recovery Consumer Goods Fine Dining 212