EATER

MAY 5, 2023

A growing number of fast food chains are experimenting with seatless locations with only takeout or drive-thru options. Getty Images/iStockphoto As diners increasingly turn to delivery, the future of fast food may be one with no human interaction at all. People just aren’t hanging out at fast food joints the way they used to.

Fast Casual 106

Fast Casual Food Food Order Mobile Ordering 106

7 Shifts

DECEMBER 17, 2020

The ideal customer for your business is the one who comes back time and time again. When it comes to getting people in the door, it’s always easier to get someone back then to find brand-new customers. Retaining an existing customer is five times cheaper than acquiring a fresh face. How to measure customer retention.

Loyalty Program 370

Loyalty Program Social Media Email Marketing Customer Service 370

Sling

JANUARY 4, 2023

and discuss how it differs from a restaurant and other types of food-service establishments. Casual dining. Fast casual. Bistro vs. fast food. Fast food restaurants are significantly less formal than bistros and usually focus on price, convenience , and speed. Table of contents. What is a bistro ?

Fast Casual 78

Fast Casual Fine Dining Seating Food Order 78

Modern Restaurant Management

JUNE 27, 2022

Restaurant customers do everything from their phones. A QR code menu can be the first step toward protecting your customers and staff from E.coli and S. If you offer an exclusive coupon for accessing the menu digitally, customers will forget about the paper menus even quicker. They’re More Cost-Efficient.

Online Ordering 203

Online Ordering Customer Service Fast Casual Recycling 203

7 Shifts

JUNE 4, 2021

Numbers can give us insights into everything from profits and losses to average customer spend to how often employees cycle through. Average customer headcount. Customer Acquisition Costs. Customer Retention Rate. Fast-casual: 28.9%. Casual: 33.2%. Upscale casual: 30.4%. Break-even point.

Point of Sale 416

Point of Sale Inventory Employee Relations Customer Service 416

Modern Restaurant Management

JUNE 16, 2022

Reports show that 81 percent of fine dining establishments, 78 percent of family restaurants, and 77 percent of fast-casual spots added curbside pickup, pivoting away from dine-in services after March 2020. On top of that, nearly half of all restaurants offered delivery services during the pandemic.

Online Ordering 188

Online Ordering Point of Sale Management Management 188

LevelUp

OCTOBER 14, 2019

In its early years, digital ordering provided an opportunity to access tech-savvy customers and boost sales. Now, it is crucial that quick-serve and fast-casual restaurants offer the ability to order online. Smaller dining areas have given way to bigger lobbies, and signage is crucial to direct customer foot traffic.

Seating 66

Seating Ordering Mobile Ordering Loyalty Program 66

Modern Restaurant Management

JULY 22, 2021

Let’s observe some of the established ones that emerged in the restaurant industry in the past year – and won’t fade away any time soon: Customer Habits Have Changed, Undeniably. Restaurants will have to continue providing exceptional service in terms of technology, too. Online Ordering Will Continue to Thrive.

Allergens 208

Allergens Fast Casual Online Ordering Food Safety 208

Modern Restaurant Management

DECEMBER 21, 2022

For example, rather than giving heavy discounts on items they’re already seeing margin hits from, restaurants can incentivize customers to purchase other items that provide better returns. Stores should play into these cult-following areas and design them to be convenient and easy for customers to enjoy.

2023 197

2023 Loyalty Program Mobile Ordering Customer Experience 197

Modern Restaurant Management

MARCH 25, 2021

Tech has taken its seat at the table – literally. To both keep businesses as clean and safe as possible and align with customer expectations.” By delivering on customers’ expectations for this type of technology, operators are able to offer the best-possible customer experience (CX).

Customer Experience 197

Customer Experience Customer Service Fast Casual Point of Sale 197

QSR Automations

APRIL 29, 2024

In the fast-paced world of restaurant management, making sure everything runs smoothly and customers are satisfied is key. Its user-friendly interface makes it easy to manage waitlists, handle special requests, and seat customers strategically to maximize capacity without compromising customer satisfaction.

Front of House 52

Front of House Back of House Social Media Fast Casual 52

Bingage

JANUARY 14, 2020

Trending Blog: Zomato to Buy Ubereats India (Current Report) Well, everyone defines restaurants as an establishment where food is prepared and served to customers in exchange for money. But beyond this basic definition, restaurants can be categorised on the basis of services, cuisine, atmosphere and formality etc. Casual Dining.

Fast Casual 72

Fast Casual Fine Dining Food Truck Casual 72

7 Shifts

OCTOBER 31, 2022

Speak to what sets you apart from the pack, what food you'll serve, the service style (fast-food, fast casual, fine dining, etc.) This covers the customer base you're hoping to appeal to, your position in said market, and what you'll do to catch people's eyes. Who is your target customer? Mission Statement.

Point of Sale 397

Point of Sale Back of House Document Download 397

MadMobile

AUGUST 11, 2022

Fast Casual Fast Food Casual Dining Fine Dining Contemporary Casual Full Service Cafe or Bistro Bars & Pubs Food Trucks What are the different types of restaurants? Fast Casual A fast-casual restaurant concept is the perfect blend of fast food and casual dining.

Fast Casual 52

Fast Casual Fine Dining Food Truck Mobile Ordering 52

Apicbase

MARCH 28, 2024

The back of the house supports the front of the house (FOH), enabling the customer-facing team to focus on serving a memorable experience. A restaurant’s back of house includes any area of operations the customer doesn’t usually see. Fast and friendly service. These include food production and inventory management.

Back of House 52

Back of House FOH BOH Front of House 52

EATER

DECEMBER 13, 2021

I am one of those people who will bend over backward to forgive what is generally considered “bad service,” because service work is exhausting and frantic and I know I have the privilege of even being served. But after a while it’s like, c’mon, I do need a menu. It’s this pixelated square sitting on the table.

Fast Casual 103

Fast Casual Customer Service Reservations Fine Dining 103

Modern Restaurant Management

DECEMBER 28, 2020

Two, there will continue to be pushback on high commission fees from third-party delivery services, and more and more restaurants will find that, given the commission-free alternatives, they simply don’t need them. Innovative and inviting outdoor seating is going to be crucial in order for restaurants to survive.

2021 230

2021 Mobile Ordering Loyalty Program Kitchen Safety 230

Modern Restaurant Management

DECEMBER 4, 2019

Customer-led Ordering and Payment. Outside of fine dining establishments (which constitute only a small percentage of restaurant businesses), customers no longer want to be dependent on a host to seat them or a server to take their order or process their payment. Complete Customer Journey Mapping.

Fast Casual 159

Fast Casual Customer Experience Point of Sale Fine Dining 159

Next Restaurants

MAY 4, 2021

You no longer need to have a person dedicated to handling reservations, leaving your staff free to better serve your guests already in the seats. If you are a fast-food chain, a fast-casual, or a restaurant with a fixed menu, self-ordering kiosks might be a boon for your business. Digitized Payments. Image from Wavesoft.

Online Ordering 136

Online Ordering Fast Casual Mobile Ordering Point of Sale 136

Black Box Intelligence

MARCH 4, 2021

These next-generation restaurant units address customer demand for a seamless ordering and pick-up experience. For many limited-service restaurants, this could mean additional drive-thru lanes or take-out windows. Some may even build express-style locations with no indoor seating at all.

Design 98

Design Fast Casual Mobile Ordering Customer Service 98

Modern Restaurant Management

AUGUST 17, 2020

Execution will play a pivotal role in building customer trust and ensuring today's diners remain loyal." Both sides agreed that a negative take-out experience – ranging from a reduced menu to poor service – was a deal-breaker. Restaurants vs. delivery services. Can't touch this.

2020 197

2020 Loyalty Program Mobile Ordering Fast Casual 197

Future Food

OCTOBER 19, 2022

My wife and I were exceptionally lucky with our first born, as we could essentially take him anywhere - breakfast, lunch or dinner - from a busy café to a smart casual restaurant, and enjoy a meal out without a gripe. The verdict on this is that there must be a balance across amenity, quality, service delivery and price.

Customer Experience 78

Customer Experience Brewery Customer Service Fine Dining 78

Restaurant Clicks

SEPTEMBER 25, 2021

Hard Times Cafe is a casual dining environment which has decor that is meant to be reminiscent of a chili parlor during The Great Depression. In addition to offering catering services, Hard Times Cafe offers private events. Many customers in the Washington, D.C. Diners can choose between a variety of sauces. .

Fast Casual 94

Fast Casual Sports Online Ordering Social Media 94

Modern Restaurant Management

JULY 30, 2021

We couldn’t think of anyone better than Tebow and his foundation to fulfill our dream of faithful community service.” Founded in 2006, Just Salad is the fast-casual restaurant industry’s leading proponent of zero-waste practices. ” Just Salad Completes Financing Round.

Franchise 203

Franchise Franchising Fast Casual Point of Sale 203

Restaurant Clicks

MAY 6, 2021

Fare Well is a “retro chic” casual dining restaurant that offers patio dining as well as takeout. While all locations of Plnt Burger are fast casual, this location allows friends to gather in a relaxed environment. VegZ is a casual restaurant that serves up Indian inspired vegetarian cuisine. Order Online. HipCityVeg.

Fast Casual 78

Fast Casual Food Online Ordering Casual 78

Restaurant Clicks

JUNE 27, 2021

A casual seafood restaurant serving up spectacular food, Quarterdeck has so many fingerlicking good options. The owners at Quarterdeck are said to consider their employees an extended family, and this is apparent by the wonderful and inviting service! View this post on Instagram A post shared by Quarterdeck VA (@quarterdeckva).

Fast Casual 126

Fast Casual Casual Reservations Front of House 126

The Restaurant Group

MARCH 6, 2023

Through consistency, the connection will become a full-blown relationship where the customer becomes loyal and indirectly advocates the brand. The following are just some concepts: Food truck Hole-in-the-wall Coffee/cafe Fast food Fast casual Family style Pop-up Bar Formal Choosing a concept must be done carefully.

Fast Casual 78

Fast Casual Food Truck Uniforms Social Media 78

Modern Restaurant Management

DECEMBER 21, 2020

With restaurant dining rooms closing unexpectedly and inconsistently from market to market, the industry realized the ability to communicate frequently and rapidly to their customers is critical. The traditional media channels that brands have relied on, such as TV and radio, suddenly weren’t reaching their customers.

2020 180

2020 Online Ordering Point of Sale Fast Casual 180

Lavu

NOVEMBER 18, 2022

Service Style : Explain how you will serve customers. Will your restaurant be fast casual or sit down? Will you have servers or will customers order at a counter? Can customers use a self-serving kiosk or order from their phone? How much seating do you need? Outline the details of your ideal customer.

Loyalty Program 78

Loyalty Program Download Document Point of Sale 78

Modern Restaurant Management

DECEMBER 21, 2020

Restaurants had to quickly adapt by adding outdoor seating while creating an inviting atmosphere, as well as offering the same experience your customers are used to receiving at your establishment via delivery and takeout. This year we witnessed how resilient our customers are. Shyam Rao, CEO and Cofounder, Punchh.

2020 197

2020 Kitchen Safety Food Safety Loyalty Program 197

EATER

MAY 21, 2020

More than 90 percent of owners surveyed say their establishments are currently closed or offering severely reduced services, with nearly 65 percent saying they believe it will take three months to a year before they can return to normal operations. Customers are hesitant to dine-in. A key issue is money.

Food Safety 106

Food Safety Point of Sale Back of House Fast Casual 106

Modern Restaurant Management

JULY 20, 2021

The ability for restaurants, particularly full service restaurants, to operate at total capacity, consumer comfort with dining in, and more business and recreational travel will aid recovery at the dinner daypart. Physical service is still valued. But as restrictions ease, many guests want to return to physical service.

2021 189

2021 Guest Recovery Online Ordering Point of Sale 189

Apicbase

MARCH 31, 2023

In no particular order – let’s go… Hans im Glück 93 Outlets Burgers Full Service Germany, Austria and Switzerland In the Brothers Grimm’s fairy tale Hans in Luck , Hans starts his journey with a big piece of gold, which he trades down for things of lesser value. Ready for a deep dive?

Fast Casual 52

Fast Casual Back of House Food Truck Franchise 52

Next Restaurants

MAY 4, 2021

You no longer need to have a person dedicated to handling reservations, leaving your staff free to better serve your guests already in the seats. If you are a fast-food chain, a fast-casual, or a restaurant with a fixed menu, self-ordering kiosks might be a boon for your business. Digitized Payments. Image from Wavesoft.

Online Ordering 78

Online Ordering Fast Casual Mobile Ordering Point of Sale 78

Lavu

MARCH 13, 2020

The speeds they can work at might not be as fast as lightning, but as close as humanly possible. This permits your restaurant—both front and back of the house—to work at the fast pace of consumer spending. For fast-casual restaurants, opting for a mobile point-of-sale system makes the most sense. An item is forgotten.

FOH 78

FOH Mobile Ordering BOH Front of House 78

Open for Business

OCTOBER 20, 2023

Knowing your audience will inform your menu, but more importantly, your restaurant’s overall vibe and service style. Is there a shortage of healthy fast-food options? Customer experience is another factor, and your interior should resonate with the brand’s personality. Are people craving a new Italian place?

License 78

License Email Marketing Seasonal Menu Front of House 78

BNG Point of Sale

SEPTEMBER 2, 2021

It is difficult to make a profit when you are trying to satisfy your customers with high-quality ingredients while at the same time not overcharging. Full-Service Restaurants . For a full-service restaurant, a net profit margin of between 3-5% is achievable. Fast Food And Quick Service .

Food Truck 52

Food Truck Loyalty Program Food Point of Sale 52