7 Shifts

JUNE 4, 2021

Numbers can give us insights into everything from profits and losses to average customer spend to how often employees cycle through. Employee turnover rate. Average customer headcount. Customer Acquisition Costs. Customer Retention Rate. If it's not measured, it won't be managed. Food cost percentage.

Point of Sale 416

Point of Sale Inventory Employee Relations Customer Service 416

Modern Restaurant Management

MAY 1, 2023

Cybercriminals are increasingly targeting restaurants, seeking to steal sensitive customer data and disrupt business operations. First, they typically store significant customer and employee data, including names, addresses, and credit card information. For example, POS systems have proven to be particularly vulnerable.

Insurance 203

Insurance Email Marketing Employee Relations Customer Experience 203

Modern Restaurant Management

JANUARY 31, 2024

full service restaurants surveyed plan to introduce catering services. I think most of us know that now, more than ever, the dining experience starts long before the customer even walks through the door. Ninety-four percent of operators are planning some form of expansion and more than half of the 600 U.S

2024 203

2024 Online Ordering Website Management 2023 203

7 Shifts

AUGUST 26, 2019

"Restaurant revenue management is defined as selling the right seat to the right customer at the right price and for the right dura­tion."— Kimes It involves using tools-like your POS-to analyze sales data so you can accurately predict future demand. There is, however one notable difference: The service capacity isn't fixed.

Management 408

Management Management Airlines Customer Service 408

7 Shifts

AUGUST 27, 2020

The words ‘employee handbook’ are enough to make any new hire quiver. Having to spend a shift—or even worse, your after-hours—reading through an employee handbook will sap the fun out of any new restaurant job. The introduction to your restaurant employee handbook Think of your employee handbook as a welcome to your restaurant.

Employee Relations 370

Employee Relations Hiring Document Food Safety 370

Modern Restaurant Management

JUNE 17, 2021

million jobs due to the pandemic-related closure of dine-in services — roughly two-thirds of restaurant employees in the U.S. The constantly evolving pandemic-related regulations and confusion forced many restaurants to lay off and then rehire staff. According to new federal data, the restaurant industry has lost 5.9

Technology 189

Technology Employee Relations Customer Service Online Ordering 189

7 Shifts

AUGUST 20, 2020

If you’re one of the one in four restaurateurs who only uses a POS system, you may want to consider expanding your tech stack. Make sure that the products you choose integrate with your POS for maximum impact! Because of COVID-19 restrictions on on-premise dining, customers are turning to takeout and delivery like never before.

Technology 293

Technology Mobile Ordering Dietary Restrictions Cash Management 293

7 Shifts

FEBRUARY 26, 2021

Native or first-party delivery doesn't rely on a separate service to take and send out orders. This comes with two huge advantages: high margins and owned customer data. Owning your customer and delivery data is invaluable. Owning your customer and delivery data is invaluable. There are generally two approaches.

Online Ordering 341

Online Ordering Ordering Customer Service Food Order 341

7 Shifts

JANUARY 7, 2020

Much like profit and loss, employee engagement is a metric that every restaurateur should be tracking regularly. An engaged staff is crucial for smooth operations, satisfied customers, a strong workplace culture, and high profits. Why Care About Employee Engagement? So what’s the big deal about employee engagement?

Employee Relations 349

Employee Relations FOH BOH Certification 349

Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. Read the first part, here. For the second part, click here.

2024 215

2024 Loyalty Program Cash Management Customer Experience 215

7 Shifts

JULY 16, 2021

Get to know your future customers, before they even step foot in your door. You may discover that your target customers enjoy an afternoon pick-me-up and are sensitive to price. Now, tell him or her about these key areas: Your unique selling proposition which details the value you're providing customers. Don't stop there!

License 459

License Hiring Equipment Point of Sale 459

7 Shifts

NOVEMBER 17, 2021

To adequately prep for service, short-staffed food and drink establishments are cooking up new ways to lure workers back to restaurants, like higher wages and handsome referral fees. Typical Employee Payout Methods. How Outdated Pay Cycles Negatively Affect Employees. Improve employee satisfaction. Table of Contents.

Cash Management 370

Cash Management Employee Relations Hospitality Innovation 370

Modern Restaurant Management

DECEMBER 21, 2023

Savvy food and beverage professionals are recognizing the craft beverage category as a gateway to loyal, higher-value customers. Creators entering more fully into the on-premise business model are becoming better partners for their B2B customers. Employees today also have greater access to choices for banking and EWA.

2023 123

2023 2024 Insurance Employee Relations 123

Modern Restaurant Management

AUGUST 12, 2021

In the beginning of 2020, no one could have predicted where the restaurant and quick service restaurant (QSR) industry would be today. Four Tech Solutions to Improve Guest and Employee Experiences. Here are four top technologies that can reshape the drive-thru, enhancing the employee and guest experience while boosting the bottom line.

Employee Relations 197

Employee Relations Customer Experience Customer Service Mobile Ordering 197

Restaurant365

OCTOBER 15, 2021

With the help of actionable data and reporting, store managers can help control labor costs, without negatively impacting the customer experience or employee retention rates. Here are a few helpful labor cost terms, along with how they are related to your total labor cost. Hourly Employees. Salaried Employees.

Management 148

Management Management Point of Sale Employee Relations 148

7 Shifts

AUGUST 2, 2023

Make sure to consider these key factors from both the administrative and employee perspective: Pricing: Consider whether the platform charges a flat fee (monthly or annual), a percentage of tips, or a combination of both. Customer support: Evaluate the level of customer support offered by the platform.

Tip Distribution 195

Tip Distribution Cash Management Employee Relations Audits 195

Lavu

NOVEMBER 10, 2022

Restaurant customer expectations are high. Diners want easy ordering options, accurate service, and to receive their food fast. Restaurants of all sizes need to make adjustments to meet these customer demands, and one way they can do that is by using restaurant automation tools. Display screens are a part of a POS system.

Employee Relations 78

Employee Relations Inventory Fast Casual Point of Sale 78

Modern Restaurant Management

DECEMBER 21, 2022

We will continue to evaluate tech solutions and find what best enhances the Fogo experience for both our guests and employees. In 2023, we can anticipate businesses really focusing in on value and doing what they can to attract and retain both employees and guests. – Barry McGowan, CEO, Fogo de Chão.

2023 197

2023 Loyalty Program Mobile Ordering Customer Experience 197

Modern Restaurant Management

DECEMBER 14, 2021

According to the National Restaurant Association’s State of the Industry report, 68 percent of customers say they are more likely to purchase takeout or delivery of food than they were before the pandemic. Several other pandemic-related trends will continue into 2022 and beyond, and new trends will also emerge.

2022 203

2022 Employee Relations Outdoor Fast Casual 203

BNG Point of Sale

DECEMBER 6, 2021

In this blog post, we will discuss what you need to know about ADA compliance for POS systems so that you can keep your business compliant. . Why Do You Need ADA Compliance for Your POS System? In addition to other ADA compliance requirements, your POS system must be accessible. ADA Compliance Requirements for POS Systems.

POS 52

POS Employee Relations Restaurant Law Point of Sale 52

Restaurant365

JANUARY 11, 2022

With POS integration, you can easily access information like total daily sales, check count and labor data. Hold managers and team members accountable and require communication on daily shift activities, customer issues, maintenance problems and more. Optimize employee productivity using a manager log.

Management 158

Management Management Employee Relations Communication 158

7 Shifts

JULY 31, 2020

However, with managers strapped for time as it is, pulling data from the POS to enter into HotSchedules was often skipped in the scheduling process. Going into your POS system, pulling data from your sales, and doing this on a weekly basis.they were simply not doing it. Whenever there are mistakes, it gets documented.

Management 370

Management Management Document Communication 370

7 Shifts

AUGUST 20, 2020

Once his restaurant was allowed to reopen for dine-in service, Logan took necessary precautions to ensure his staff’s, customers’, and community’s health and safety. Once we started to open up a little bit, we really emphasized how we take care of our employees and how we take care of our building as far as a cleaning aspect.

Employee Relations 195

Employee Relations Guest Recovery Communication POS 195

Modern Restaurant Management

SEPTEMBER 8, 2021

Now, restaurant owners and managers can be confident in their readiness against pathogens and reassure guests and employees by committing to cleanliness and effectively communicating their approach to the public. Thus, restaurant owners must prioritize cleaning, disinfection, and infection prevention to give customers peace of mind.

Kitchen Safety 195

Kitchen Safety Employee Relations Communication Point of Sale 195

Next Restaurants

AUGUST 17, 2022

In fact, they’re often easy targets for cybercriminals as they provide relatively hassle-free access to confidential financial data of their customers. Hence, encrypting data makes it challenging for hackers to pilfer details from your business site and customers. Perform Background Checks on Employees.

Email Marketing 149

Email Marketing Certification Employee Relations Online Ordering 149

Restaurant365

JANUARY 11, 2022

With POS integration, you can easily access information like total daily sales, check count and labor data. Hold managers and team members accountable and require communication on daily shift activities, customer issues, maintenance problems and more. Optimize employee productivity using a manager log.

Management 142

Management Management Employee Relations Communication 142

Cheetah

DECEMBER 2, 2021

When your staff are confident that the agreed policies are being followed, they are able to focus on better servicing your customers. Review these top 5 tip pooling platforms to find the best one for your restaurant and POS system. Toast - Tipping within Your POS. Check out Clover , Upserve and Ehopper.

Cash Management 78

Cash Management Restaurant Law POS Employee Relations 78

Cheetah

DECEMBER 1, 2021

When your staff are confident that the agreed policies are being followed, they are able to focus on better servicing your customers. Review these top 5 tip pooling platforms to find the best one for your restaurant and POS system. Toast - Tipping within Your POS. Check out Clover , Upserve and Ehopper.

Cash Management 78

Cash Management Restaurant Law POS Employee Relations 78

Focus POS

AUGUST 19, 2020

If you have the available space, patio seating is a great way to boost your sales and keep customers safe during the pandemic. Many customers bring their dogs everywhere, and trendy establishments allow pet owners to bring their four-legged friends along. A space for live entertainment can bring in customers on the weekends.

Seating 174

Seating Outdoor Restaurant Law POS 174

Modern Restaurant Management

JUNE 2, 2021

When thinking about the future of the dining experience post COVID, it is easy to get caught focusing on things like digital only self-service, sci-fi-like drone food delivery and taking pills or shakes instead of food. So what exactly does this future look like? The Shift to Co-Pilot Mode.

Back of House 197

Back of House Customer Experience Front of House Customer Service 197

Modern Restaurant Management

MARCH 24, 2021

The cost of partnering with third-party food delivery services can be high, but the cost of not doing so could be even higher. Depending on what kind of hardware and POS system a restaurant is using, each delivery app may require a unique and intensive process to integrate it with current operations. Unite to Build Your Own Scale.

Delivery 189

Delivery Customer Service Point of Sale Customer Experience 189

Hot Schedules

JULY 26, 2021

Rather than limiting inventory or reducing the customer experience, here are five ways the right retail scheduling solution empowers managers to cut costs through efficient workforce management — without burning out the staff. Only after reviewing this data can managers make informed decisions regarding employee overtime. The solution?

Retail 148

Retail Point of Sale Employee Relations Inventory 148

Modern Restaurant Management

APRIL 23, 2021

The program will allow eligible restaurants and other food establishments to access the RRF application or data they need to fill out the application through their point-of-sale (POS) service providers. ” The SBA is working with POS providers like Clover to reach restaurant owners and expedite the grant application process.

Point of Sale 128

Point of Sale Webinar Small Business Customer Service 128

Modern Restaurant Management

APRIL 1, 2020

The quick-service restaurant (QSR) started accepting cash after Amazon confirmed it would take cash payments in all of its previously cashless Amazon Go stores. According to Fiserv , one third of QSR customers choose to pay with cash, and more than half of them say they prefer using cash for all transactions less than $25.

Cash Management 173

Cash Management Mobile Ordering Fast Casual Employee Relations 173

7 Shifts

MARCH 27, 2020

However, many states that are forcing restaurants to stop their dine-in services are allowing them to operate as takeout and delivery-only establishments. What measures can you take to make customers feel more comfortable ordering from you? Make sure that staff know about your COVID-19 restaurant closure before customers do.

Social Media 312

Social Media Restaurant Law Employee Relations Communication 312

Harbor Touch

NOVEMBER 21, 2022

Select an area with high foot traffic and plenty of potential customers. Make sure you understand all the laws and regulations related to alcohol sales in your state. Make sure you have bartenders and servers who are knowledgeable about the different types of alcohol you will be serving and familiar with proper customer service.

Bar 78

Bar License Restaurant Law POS 78

BNG Point of Sale

DECEMBER 6, 2021

A point-of-sale system is a computerized method for recording retail services, restaurant operations, and other business functions. S ometimes they are also referred to as cash registers or POS systems. This will depend upon which particular POS system is being used, but most provide this option for customer convenience.

Point of Sale 52

Point of Sale POS Employee Relations Cash Management 52