Modern Restaurant Management

NOVEMBER 29, 2023

There is more to success in the competitive restaurant business than just great food and service. Cultivating a positive brand image, building customer affinity and differentiating from the competition are essential components of any forward-thinking business strategy. That’s where public relations comes in.

Social Media 197

Social Media Employee Relations Food Safety Influencer 197

Modern Restaurant Management

NOVEMBER 29, 2022

Here’s an important – but often overlooked – truth for the restaurant industry: To make your customers to feel valued and appreciated, you must get their orders right! Or employees haven’t been properly (and regularly) trained. Incorrect orders can lead to: Decreased customer loyalty. Scathing reviews.

Ordering 225

Ordering Employee Relations Online Ordering Customer Service 225

Modern Restaurant Management

MARCH 10, 2022

Without a direct physical loss due to a covered peril, property programs will not provide protection for business interruption-related loss. The burden has been on Insureds to “prove” that employees and/or third parties (i.e., customers or contractors of restaurants) contracted the illness at their property.

Insurance 175

Insurance Food Safety Employee Relations Front of House 175

7 Shifts

AUGUST 27, 2020

The words ‘employee handbook’ are enough to make any new hire quiver. Having to spend a shift—or even worse, your after-hours—reading through an employee handbook will sap the fun out of any new restaurant job. The introduction to your restaurant employee handbook Think of your employee handbook as a welcome to your restaurant.

Employee Relations 370

Employee Relations Hiring Document Food Safety 370

7 Shifts

JULY 10, 2020

Consider food costs, labor costs, and cost of marketing your reopening. Plan your budget to include food costs, labor costs, operating costs, marketing costs, and any extra costs such as for party favors and special decor. Additionally, by keeping the menu to a limited number of dishes, you can better plan and manage your food costs.

Events 351

Events Social Media Kitchen Safety Seating 351

Black Box Intelligence

OCTOBER 25, 2021

The deciding factor to whether or not someone chooses to eat with you or the competition can often come down to the quality of your restaurant’s customer service. We’re in a consumer choice-driven world, where convenience, customization and attentive service are expected.

Customer Service 52

Customer Service Point of Sale Employee Relations Customer Experience 52

Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. Read the first part, here. For the second part, click here.

2024 215

2024 Loyalty Program Cash Management Customer Experience 215

Future Food

APRIL 20, 2022

Food, Hospitality & Wellness ‘Places’ Transcending the Resources & Mining Village Work-Life Experience. Source: Future Food. Health and safety are paramount in mining and resources sector but as with society in general, personnel ‘wellness’ has not always been at the forefront of consideration.

Hospitality 78

Hospitality Food Safety Front of House BOH 78

Modern Restaurant Management

APRIL 6, 2022

And Indoor Air Quality (IAQ) solutions represent a vital component to generate revenue for restaurants by filling up dining tables with customers who feel safe and confident. So, how can restaurants address these air quality issues and get more customers through their doors each night? What Makes Customers Happy?

Fine Dining 198

Fine Dining Kitchen Safety Customer Service Employee Relations 198

7 Shifts

MARCH 23, 2022

Restaurant Type: Quick Service. The food and hospitality hasn't changed all that much since '65. When it came to employee scheduling, National Coney Island had about as many methods as it did locations. Staff would call into the store to get their schedule—pulling managers away from customers. Executive Summary.

Front of House 369

Front of House Back of House Communication Employee Relations 369

The Restaurant Group

JANUARY 11, 2024

These grim statistics show how difficult it is to survive—let alone thrive—in the food industry. Establishing a brand identity for your own enterprise will differentiate it from other food businesses. Tell a good story about your restaurant, one that makes it relatable and enticing to your target market.

Customer Service 78

Customer Service Food Safety Uniforms Employee Relations 78

Modern Restaurant Management

DECEMBER 15, 2021

Expert food preparation results in appealing and delicious dishes, employee training reduces errors that can increase wait times and proper warewashing keeps plates, glasses and utensils spotless. Implementing the latest tools of the trade can simplify tasks for employees and help restaurants wow diners.

Kitchen Safety 203

Kitchen Safety Front of House Food Safety Equipment 203

Bingage

MAY 28, 2020

While the government has given a clean chit to online food delivery partners to resume their operations, some misinformation regarding the safety of these services has made people consider it unsafe for health. Can corona spread through food ordered online. Follow Safety guidelines. Go for Contactless delivery.

Delivery 98

Delivery Online Ordering Employee Relations Kitchen Safety 98

7 Shifts

AUGUST 27, 2021

Restaurants] can refuse service to anyone again as long as it's not for pretext or a discriminatory reason,” says Michael Duffy, partner at Monroe Moxness Berg , a Minnesota law firm that has worked with restaurants for decades. Give your employees proper training. The Difficult Questions, Answered. Looking Ahead. But is this legal?

Restaurant Law 370

Restaurant Law Food Safety Communication Training 370

Open for Business

FEBRUARY 29, 2024

Keep all of your finalized documents in a centralized location Some permits and licenses will need to be posted in a place where they are visible to guests and employees, and others will need to be kept on site and presented to inspectors before and after you open.

License 78

License Certification Kitchen Safety Food Safety 78

Modern Restaurant Management

APRIL 27, 2020

The guidance focuses on food safety, cleaning and sanitizing, employee health monitoring and personal hygiene, and social distancing. Each section includes a list of actionable items an operation should consider as it evaluates its safety procedures. Employee health. Download the full guidance, here.

Food Safety 231

Food Safety Document Guest Recovery Download 231

Modern Restaurant Management

JANUARY 3, 2024

In the year ahead, we will continue to offer our customers the true and authentic service our brand is known for, making sure they feel taken care of when visiting any of our more than 500 restaurants across the country. Moreover, in the coming year, early access to novel menu additions is set to become a sought-after offering.

2024 132

2024 Loyalty Program Customer Experience Customer Service 132

Modern Restaurant Management

DECEMBER 28, 2020

Two, there will continue to be pushback on high commission fees from third-party delivery services, and more and more restaurants will find that, given the commission-free alternatives, they simply don’t need them. The younger generations don’t just want great food, they expect memorable experiences.

2021 230

2021 Mobile Ordering Loyalty Program Kitchen Safety 230

Ken Burgin

JUNE 6, 2023

I love using ChatGPT to develop training activities and materials for restaurant and cafe employees. This is using the Chat in ChatGPT PROMPT: Act as an experienced restaurant trainer who is using ChatGPT to develop content and training activities for restaurant employees.

Training 68

Training Kitchen Safety Dietary Restrictions Food Safety 68

Modern Restaurant Management

SEPTEMBER 16, 2020

Customers are going to be hesitant to dine indoors. By providing a safe, pleasant and healthy indoor dining experience, and promoting and marketing it to your new and past customers, restaurants can help to hasten the return of customers and keep everyone safe. Here are their insights. That tables are too close.

Marketing 234

Marketing Social Media Food Safety Email Marketing 234

Modern Restaurant Management

JUNE 17, 2020

If you are one of the businesses that has been lucky enough to receive a small business loan through the Coronavirus Aid, Relief, and Economic Security (CARES) Act (or otherwise have been able to secure alternate financial backing), you may have been able to retain many of your employees and maintain business continuity in the interim. [1].

Employee Relations 197

Employee Relations Food Safety Small Business Government 197

The Rail

JANUARY 4, 2023

By Indiana Lee, Contributor Like all businesses, restaurants rely on their employees to be successful. So, why is it that employee wellbeing is an afterthought for many restaurants? At the end of the day, you must treat your employees with the utmost respect if you want to keep them -- just like you do with your best customers.

Employee Relations 116

Employee Relations Food Safety Customer Service Consumer Goods 116

Hot Schedules

SEPTEMBER 3, 2021

They want to be on the floor, face-to-face with customers, making sure guests are getting the best experience possible in your stores. Everyone feels taken care of when the manager swings by to check in with staff or interact with customers. Ask any manager — reviewing employee punch cards and attendance can be a time suck.

Food Safety 147

Food Safety Back of House Front of House Inventory 147

Modern Restaurant Management

MARCH 16, 2020

Transactions can then be handled directly between customer and restaurant, with individual restaurants setting their own terms and conditions and fulfilling the transactions. "We're For months to come, they will need help accessing government benefits and mental health services, paying their rent, and feeding their families.

Food Safety 234

Food Safety Kitchen Safety Small Business Employee Relations 234

EATER

APRIL 20, 2022

Critics say they make food inequity even worse. During the 2018 election campaign that swept her into office, a constituent quizzed her about the spread of dollar stores and the lack of healthy food choices in her district, where the residents are more than 80 percent Black. Fighting ‘Food Deserts’ or Helping Create Them?

Food Safety 103

Food Safety Food Retail Small Business 103

Foodable

APRIL 23, 2020

Vromo is a hospitality-centric platform that focuses on supplying full delivery and customer engagement into restaurants, allowing brands to have a more efficient and cost effective operation, while maintaining their brand engagements with customers. Vromo believes in paying-it-forward.

Food Safety 52

Food Safety Food Hospitality Employee Relations 52

Modern Restaurant Management

MARCH 10, 2020

The National Restaurant Association remains on top of the issue providing updates and resources including a fact sheet and a webpage with an FAQ, industry guidance, and food safety guidelines provided by ServeSafe to address increasing questions about COVID-19. We ensure food safety. Eat healthier.” Cash is dirty.

Kitchen Safety 206

Kitchen Safety Food Safety Cash Management Food Supply 206

Modern Restaurant Management

AUGUST 17, 2020

Fatigued by cooking at home, consumers are anxious to dine at their favorite restaurants according to a new Oracle Food and Beverage study. "But while consumers are anxious to get back out there to eat, they come with new expectations on everything from menus to the technology used to increase safety.

2020 197

2020 Loyalty Program Mobile Ordering Fast Casual 197

Restaurant365

JANUARY 11, 2022

Hold managers and team members accountable and require communication on daily shift activities, customer issues, maintenance problems and more. With an automated manager log, you can view your restaurant’s performance metrics, tasks, logs, accounting transactions, and scheduled employees — all in one report.

Management 158

Management Management Employee Relations Communication 158

7 Shifts

JULY 24, 2020

That’s why we’ve selected 3 books that focus on people—customers and staff. Improving these relationships is a surefire way to improve your restaurant’s service and bottom line. Setting the Table focuses on Meyer’s philosophy of Enlightened Hospitality , which revolves around relationships and respect—between both staff and customers.

Book 370

Book Management Management Restaurant Law 370

Modern Restaurant Management

FEBRUARY 10, 2020

Good Food Restaurant Scorecard. Despite skyrocketing demand for plant-based food across the U.S., 42 of the country’s favorite fast food and restaurant chains still don’t offer a plant-based entrée, according to a report released today by The Good Food Institute (GFI). This data covers U.S.

Hospitality 183

Hospitality Food Consumer Goods Point of Sale 183

Restaurant365

JANUARY 11, 2022

Hold managers and team members accountable and require communication on daily shift activities, customer issues, maintenance problems and more. With an automated manager log, you can view your restaurant’s performance metrics, tasks, logs, accounting transactions, and scheduled employees — all in one report.

Management 142

Management Management Employee Relations Communication 142

Modern Restaurant Management

DECEMBER 21, 2020

Restaurants had to quickly adapt by adding outdoor seating while creating an inviting atmosphere, as well as offering the same experience your customers are used to receiving at your establishment via delivery and takeout. This year we witnessed how resilient our customers are. Shyam Rao, CEO and Cofounder, Punchh.

2020 197

2020 Kitchen Safety Food Safety Loyalty Program 197

Modern Restaurant Management

SEPTEMBER 27, 2021

Maintain visible hygiene cues : vaccinated consumers are among the most cautious and will continue to crave health and safety reassurance before returning to pre-COVID life. When COVID ends, consumers expect their visit frequency to quick-service and full-service restaurants to increase to levels beyond that of pre-COVID life.

Food Safety 189

Food Safety Beverage Consumer Goods Guest Recovery 189

The Restaurant Times

AUGUST 29, 2020

However, customers are still wary of venturing out, and restaurants can no longer rely on word of mouth or offline mediums to keep their businesses top of mind. The new reality for restaurateurs is going digital and leveraging online mediums to gain customers’ trust. How To Market Your Restaurant During Reopening.

Marketing 105

Marketing Social Media Email Marketing Loyalty Program 105

Modern Restaurant Management

MAY 18, 2020

US Foods Holding Corp. launched its COVID-19 online operator resource, the US Foods Restaurant Reopening Blueprint. The Restaurant Reopening Blueprint is informed by interviews with key stakeholders such as diners, restaurant staff and US Foods consultants and chefs. Click here to view the application and instructions.

Front of House 208

Front of House Back of House Online Ordering Kitchen Safety 208

Deliverect

APRIL 20, 2020

Food delivery was booming business before we were hit by the coronavirus. 2020 food trends predicted a rise in the popularity of desserts and sides, both in-house and for deliveries, and it appears that life in lockdown has sped up this trend. Touchless customer service experience. Desserts and side dishes.

Delivery 89

Delivery Mobile Ordering Kitchen Safety Food 89