7 Shifts

DECEMBER 13, 2023

California has some of the strongest, most employee-friendly tip laws in the country. Jon & Vinny’s employees recently filed a class-action lawsuit against the Italian food restaurant, claiming that they shorted servers’ pay due to a murky service fee policy. It’s also more generous to employees on several points.

Restaurant Law 195

Restaurant Law Tip Distribution Employee Relations Customer Service 195

7 Shifts

DECEMBER 12, 2023

Massachusetts has a unique mix of labor laws and employee protections that apply to restaurants in the state. Basic employee rights in Massachusetts All employees in Massachusetts, including tipped and non-tipped restaurant workers, have a set of basic rights. In other words, if an employee works 35 hours in one week at $6.75

Restaurant Law 222

Restaurant Law Tip Distribution Employee Relations Customer Service 222

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Management 398

Management Management Kitchen Safety Front of House 398

7 Shifts

DECEMBER 12, 2023

Massachusetts has a unique mix of labor laws and employee protections that apply to restaurants in the state. Basic employee rights in Massachusetts All employees in Massachusetts, including tipped and non-tipped restaurant workers, have a set of basic rights. In other words, if an employee works 35 hours in one week at $6.75

Restaurant Law 195

Restaurant Law Tip Distribution Employee Relations Customer Service 195

7 Shifts

DECEMBER 12, 2023

Massachusetts has a unique mix of labor laws and employee protections that apply to restaurants in the state. Basic employee rights in Massachusetts All employees in Massachusetts, including tipped and non-tipped restaurant workers, have a set of basic rights. In other words, if an employee works 35 hours in one week at $6.75

Restaurant Law 195

Restaurant Law Tip Distribution Employee Relations Customer Service 195

Modern Restaurant Management

APRIL 10, 2024

Adapt to Growing Price Fatigue Since the pandemic, controlling food costs has been a major challenge for restaurant operators. Full-service menu prices climbed 4.5 In November 2023, the National Restaurant Association reported that full-service restaurant employment levels were still 4 percent below February 2020 readings.

2024 192

2024 2023 Loyalty Program Point of Sale 192

7 Shifts

JANUARY 5, 2024

These New York-specific laws include mandatory service charges, tip credits, tip pooling, and the minimum wage. Any money a customer leaves voluntarily above the ticket price (including tax) is a tip or gratuity. If those charges are split between the restaurant and the staff, customers must be informed of the exact split rate.

Restaurant Law 195

Restaurant Law Cash Management Tip Distribution Employee Relations 195

Culinary Cues

SEPTEMBER 30, 2021

So, here is what we know and what we must learn to work with: [] COVID PROTOCOLS WILL LIKELY BE WITH US FOR SOME TIME: You’re tired of it, your employees are tired of it, and your customers are tired of, but it is the second-best tool in your toy chest (next to the vaccine) to help keep this pandemic under control and keep everyone safe.

Food Supply 416

Food Supply Employee Relations Kitchen Safety Social Media 416

7 Shifts

FEBRUARY 18, 2020

With work being one of the biggest contributors to stress, it’s not surprising that four in five people have had work-related dreams at some point in their lives. However, when stress so deeply affects employees that it leads to sleep-disturbing nightmares, it can take a toll on workplace satisfaction and engagement.

Employee Relations 396

Employee Relations FOH Back of House Front of House 396

Modern Restaurant Management

NOVEMBER 29, 2022

Here’s an important – but often overlooked – truth for the restaurant industry: To make your customers to feel valued and appreciated, you must get their orders right! Or employees haven’t been properly (and regularly) trained. Incorrect orders can lead to: Decreased customer loyalty. Scathing reviews.

Ordering 223

Ordering Employee Relations Online Ordering Customer Service 223

7 Shifts

JANUARY 5, 2024

These New York-specific laws include mandatory service charges, tip credits, tip pooling, and the minimum wage. Table of Contents The basics of tip laws in New York What is minimum wage for tipped employees in New York? Any money a customer leaves voluntarily above the ticket price (including tax) is a tip or gratuity.

Restaurant Law 195

Restaurant Law Cash Management Tip Distribution Employee Relations 195

7 Shifts

DECEMBER 14, 2023

How do you handle payment if an employee has both tipped and non-tipped responsibilities? What about overtime pay for tipped employees? Who qualifies as a tipped employee? Tips credits and minimum wage in Florida Tip pooling (or “tipping out”) in Florida What if an employee has dual jobs? per hour worked.

Restaurant Law 195

Restaurant Law Employee Relations 2024 Cash Management 195

7 Shifts

DECEMBER 14, 2023

How do you handle payment if an employee has both tipped and non-tipped responsibilities? What about overtime pay for tipped employees? Who qualifies as a tipped employee? Tips credits and minimum wage in Florida Tip pooling (or “tipping out”) in Florida What if an employee has dual jobs? per hour worked.

Restaurant Law 195

Restaurant Law Employee Relations 2024 Cash Management 195

7 Shifts

DECEMBER 6, 2023

per hour—as long as the employee’s base wage and tips combine to equal at least the full minimum wage. Employers need to be aware of the changing minimum wage in relation to tip laws: As the minimum wage changes, so do the specifics around when, whether, and how much of a tip credit the employer may take.

Tip Distribution 222

Tip Distribution Restaurant Law Employee Relations 2024 222

Modern Restaurant Management

MARCH 5, 2024

As the focus for restaurants continues to center on growing and staffing up, safety training can sometimes get lost in the mix or ratcheted down to cover only topics related to compliance with regulations. That won’t cut it in an industry that faces major risks associated with employee injuries and food safety.

Training 167

Training Food Safety Employee Relations Insurance 167

Modern Restaurant Management

JANUARY 9, 2024

Flexible shifts and secure shifts may actually be more important than wages to some employees. An effort to maximize staffing levels by cutting shifts short or imposing last minute shifts can be very disrupting to employees’ lives. Are you are offering a premium product vs. a low-cost, high-volume product?

Employee Relations 186

Employee Relations Small Business Advertising Customer Experience 186

Culinary Cues

SEPTEMBER 14, 2023

There are masters to serve, people who depend on the work of the culinary professional, who trust that their food will be prepared properly, that it will be managed and handled well, and the plate viewed as an important canvas on which the technician and artist paints. It may or may not be work related, but it does impact work.

Employee Relations 382

Employee Relations Training Fine Dining Take-out 382

7 Shifts

JUNE 4, 2021

Numbers can give us insights into everything from profits and losses to average customer spend to how often employees cycle through. Food cost percentage. Employee turnover rate. Average customer headcount. Customer Acquisition Costs. Customer Retention Rate. Food Cost Percentage. Prime costs.

Point of Sale 417

Point of Sale Inventory Employee Relations Customer Service 417

7 Shifts

DECEMBER 6, 2023

per hour—as long as the employee’s base wage and tips combine to equal at least the full minimum wage. Employers need to be aware of the changing minimum wage in relation to tip laws: As the minimum wage changes, so do the specifics around when, whether, and how much of a tip credit the employer may take.

Tip Distribution 195

Tip Distribution Restaurant Law Employee Relations 2024 195

Black Box Intelligence

OCTOBER 25, 2021

The deciding factor to whether or not someone chooses to eat with you or the competition can often come down to the quality of your restaurant’s customer service. We’re in a consumer choice-driven world, where convenience, customization and attentive service are expected.

Customer Service 52

Customer Service Point of Sale Employee Relations Customer Experience 52

Modern Restaurant Management

SEPTEMBER 27, 2023

Guests are dining out more often than last year and and rewarding great service, with the highest tips at bars and fine dining restaurants, according to hospitality industry data from Lightspeed Commerce Inc. The data suggests guests are willing to tip more for great service when digital tools are available to ease the payment process.

Fast Casual 193

Fast Casual Fine Dining Employee Relations Customer Service 193

7 Shifts

OCTOBER 21, 2021

Restaurant concepts define the overall theme or idea behind a restaurant, including cuisine, service style, music, and menu design. Fresh: Modern vegan and vegetarian food with an emphasis on whole and natural ingredients. Cons: Less control over incoming demand and customer service when relying on third-party apps.

Fast Casual 370

Fast Casual Food Truck Casual Customer Service 370

Modern Restaurant Management

OCTOBER 19, 2020

A good first step is to elevate your food safety culture. How Food Safety Culture Has Changed. Food safety used to mean “what you do when no one is watching.” They are scrutinizing restaurants, stores, and other public venues to see if employees are following every precaution to mitigate risk and maximize safety.

Food Safety 207

Food Safety Food Employee Relations Consumer Goods 207

Modern Restaurant Management

NOVEMBER 29, 2023

There is more to success in the competitive restaurant business than just great food and service. Cultivating a positive brand image, building customer affinity and differentiating from the competition are essential components of any forward-thinking business strategy. That’s where public relations comes in.

Social Media 193

Social Media Employee Relations Food Safety Influencer 193

Culinary Cues

NOVEMBER 17, 2020

More difficult than you may have thought, more chaotic than you might expect, more poetic than you realize, and more fulfilling than you would understand: this, to me, describes the environment of the professional kitchen that few customers are able to view or experience. TEN THINGS YOU DIDN”T KNOW ABOUT A RESTAURANT.

Seasonal Menu 517

Seasonal Menu Back of House Customer Service Front of House 517

7 Shifts

JANUARY 23, 2024

Effective employee scheduling means finding the right mix of shifts and shift types for your business. It means understanding employee availability and managing employee requests for time off and even last-minute shift changes. Table of Contents: What makes a great employee schedule? But it isn’t simple.

Restaurant Law 195

Restaurant Law Employee Relations Tip Distribution Communication 195

Culinary Cues

MAY 5, 2021

Some point to the industry itself as the primary culprit – an industry of service that rarely rests and job descriptions for a number of positions that are close to impossible to adequately fulfill – thus, chefs and managers have no real choice but to invest an obscene amount of time on the job in an attempt to meet the demands. Is this true?

Hotels 415

Hotels Coaching Employee Relations Training 415

7 Shifts

NOVEMBER 8, 2023

Colorado restaurants must meet other legal requirements that govern food safety, alcohol service, compensation, overtime, breaks, and child labor. Food safety The Colorado Department of Public Health and Environment regulates how restaurant employees must handle the food they prepare and serve.

Restaurant Law 222

Restaurant Law Food Safety Employee Relations Article 222

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Management 195

Management Management Kitchen Safety Front of House 195

Lavu

FEBRUARY 14, 2024

Running a Bar: 7 Key Features You Need to Become The Best Bar POS System in 2024 In the bustling world of hospitality, the backbone of a bar’s success lies in its operational efficiency and customer satisfaction. Bar & Liquor Inventory Management: The Heartbeat of Bar POS System How much food and/or liquors do you have on hand?

POS 164

POS Bar Point of Sale Front of House 164

Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. Read the first part, here. For the second part, click here.

2024 212

2024 Loyalty Program Cash Management Customer Experience 212

Cheetah

SEPTEMBER 30, 2021

Supply chain disruptions and shortages like these are hitting every part of the food service industry hard. Learn how this affects your business, from restaurant suppliers struggling to keep up, to rising food prices led by labor shortages and increased consumer demand for quick, cheap food. Labor Crisis Continues.

Food Supply 148

Food Supply Supplies Pricing Food 148

Modern Restaurant Management

JUNE 17, 2021

million jobs due to the pandemic-related closure of dine-in services — roughly two-thirds of restaurant employees in the U.S. The constantly evolving pandemic-related regulations and confusion forced many restaurants to lay off and then rehire staff. According to new federal data, the restaurant industry has lost 5.9

Technology 186

Technology Employee Relations Customer Service Online Ordering 186

7 Shifts

AUGUST 26, 2019

"Restaurant revenue management is defined as selling the right seat to the right customer at the right price and for the right dura­tion."— From there, you can make vital decisions about price, service capacity, table turnover, and your menu to boost revenue and profits. Fluctuating service quality from one server to the next.

Management 408

Management Management Airlines Customer Service 408

Modern Restaurant Management

FEBRUARY 14, 2023

Fewer employees have carried the burden of prepping, cooking, and serving food while working to keep guests safe. This influx of new employees means that restaurant brands will need to build (and reinforce) cultures of excellence. Leverage new employees’ tech expertise. billion annually in the US alone.

Food Safety 186

Food Safety Kitchen Safety Loyalty Program Employee Relations 186

Modern Restaurant Management

NOVEMBER 2, 2023

Alongside wild stories detailing how foodborne illnesses can happen, Shaw offers practical solutions to avoid food safety breaches. By the end of the book, readers will know how to protect themselves (and their customers). Having written over 300 articles for national trade magazines, I am often asked about industry-related topics.

Kitchen Safety 186

Kitchen Safety Food Safety Allergens Employee Relations 186

7 Shifts

FEBRUARY 26, 2021

The easiest way to get your food out there is by partnering with a third-party delivery app. Native or first-party delivery doesn't rely on a separate service to take and send out orders. This comes with two huge advantages: high margins and owned customer data. Owning your customer and delivery data is invaluable.

Online Ordering 341

Online Ordering Ordering Customer Service Food Order 341