Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. An issue that may arise from this in 2024 is data privacy.

2024 215

2024 Loyalty Program Cash Management Customer Experience 215

Social Hospitality

AUGUST 25, 2019

When it comes to digital marketing for restaurants , there are various avenues to explore. Restaurant Chatbots can converse with customers without the need for human labor. C ustomer interaction points can range from mobile apps, third-party food aggregator apps, social media, and chat apps. One of those avenues is Chatbots.

Social Media 253

Social Media Mobile Ordering Email Marketing Website Management 253

Culinary Cues

DECEMBER 30, 2019

I have the privilege of working with many different restaurants and food businesses. Some are owned by individuals who have the knowledge and the wisdom of seasoned business people, while others struggle to find a path to survival. Some are very successful, while others are hanging by a thread. So why does it sometimes go wrong?

Cash Management 269

Cash Management Point of Sale Leadership Website Management 269

Ken Burgin

NOVEMBER 15, 2021

The wine list is an essential part of your restaurant or hotel beverage service, so let’s apply intelligent design and business thinking to increase profits and ensure it appeals to the greatest number of people. Covid has given us time to rethink lists, and customers have come back with less money in their pockets.

Point of Sale 147

Point of Sale Back of House Beverage Email Marketing 147

Modern Restaurant Management

DECEMBER 1, 2020

With new health and safety guidelines and constantly-evolving regulations, restaurant owners are faced with unique challenges to continue delivering a positive dining experience to customers. And while the pressures of the pandemic continue, customer loyalty can play a role in whether or not restaurants will sink or swim.

Loyalty Program 207

Loyalty Program Customer Experience Point of Sale Employee Relations 207

Modern Restaurant Management

MAY 20, 2020

To say that the current COVID-19 crisis represents a major change to the way we live our lives is, at this point, probably a bit of an understatement. This is especially true in terms of how we do business, as the pandemic is already having a negative impact on restaurants in particular across the board.

Mobile Ordering 234

Mobile Ordering Email Marketing Online Ordering Point of Sale 234

Modern Restaurant Management

AUGUST 17, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features consumers' dining desires, the power of personalization and the untapped opportunity in localized marketing. Execution will play a pivotal role in building customer trust and ensuring today's diners remain loyal." Mixed take-out bag.

2020 197

2020 Loyalty Program Mobile Ordering Fast Casual 197

Cheetah

JANUARY 13, 2022

From their humble, though ingenious, beginnings as copper tokens and stamps, through the era of credit card clubs, to today’s mobile apps, loyalty programs have become indispensable marketing tools. 3 rd party delivery apps, ghost kitchens and privately owned franchises are all fighting for the same market share.

Loyalty Program 148

Loyalty Program Mobile Ordering Airlines Merchandise 148

BNG Point of Sale

OCTOBER 13, 2021

Types of Point-of-Sale (POS) Systems. Point-of Sale (POS) systems are increasingly powerful tools for improving sales and profits. They offer a wide range of hardware and software options to aid in everything from sales to management to accounting. Business owners have many POS systems from which to choose.

POS 52

POS Loyalty Program Point of Sale Cash Management 52

Modern Restaurant Management

OCTOBER 4, 2021

According to the data, consumers deleted restaurant apps if menu items were missing or if there was limited ability to customize orders. The data also points to a broken customer arrival experience. The data also points to a broken customer arrival experience. The State of What Feeds Us.

2021 170

2021 Fast Casual Mobile Ordering Social Media 170

Bingage

MARCH 10, 2023

Just a Thank you greeting isn’t the end of the customer journey.Its just a small start within it. Post-purchase emails have become a part of sales and engagement with fundamental email workflows, and with the help of emails, you can often make the difference between one-time customers and loyal customers.

Email Marketing 52

Email Marketing Loyalty Program Customer Experience Online Ordering 52

Modern Restaurant Management

SEPTEMBER 16, 2020

Modern Restaurant Management (MRM) magazine surveyed marketing experts to find out the best ways restaurants can market themselves now. Customers are going to be hesitant to dine indoors. Basant Baruah, Senior Content Marketer, Beaconstac. Keegan Brown, Marketing Manager Easy On Hold & Brand Music.

Marketing 234

Marketing Social Media Food Safety Email Marketing 234

Modern Restaurant Management

MARCH 16, 2020

The National Restaurant Association has provided a list of best practices to ensure business continuity. Transactions can then be handled directly between customer and restaurant, with individual restaurants setting their own terms and conditions and fulfilling the transactions. "We're

Food Safety 234

Food Safety Kitchen Safety Small Business Employee Relations 234

Goliath Consulting

MARCH 15, 2022

Loyalty programs are an essential tool to have in a business. According to Gartner, 80% of future revenues come from 20% of your current customers. 1 In addition, it was found that 78% of customers are more likely to continue to spend on a business if they have a customer loyalty program. Tips on Building Loyalty.

Loyalty Program 78

Loyalty Program Point of Sale Email Marketing Customer Service 78

Goliath Consulting

MARCH 15, 2022

Loyalty programs are an essential tool to have in a business. According to Gartner, 80% of future revenues come from 20% of your current customers. 1 In addition, it was found that 78% of customers are more likely to continue to spend on a business if they have a customer loyalty program. Tips on Building Loyalty.

Loyalty Program 78

Loyalty Program Point of Sale Email Marketing Customer Service 78

Modern Restaurant Management

DECEMBER 21, 2020

Restaurants had to quickly adapt by adding outdoor seating while creating an inviting atmosphere, as well as offering the same experience your customers are used to receiving at your establishment via delivery and takeout. Here are their responses. Click here for part one. Scott Lawton, CEO and cofounder at bartaco.

2020 197

2020 Kitchen Safety Food Safety Loyalty Program 197

7 Shifts

SEPTEMBER 19, 2022

But we're at an inflection point in the restaurant industry. The restaurants that are able to keep employees around treat the employee experience with as much regard as the customer experience, if not more. While money isn't everything, it's long been one of the biggest pain points for restaurant workers. Table of Contents.

Front of House 195

Front of House Back of House Cash Management Customer Experience 195

Open for Business

NOVEMBER 21, 2022

Others need an all-in-one platform that helps with every area of the hospitality business. It can take a lot of mistakes, miscommunications, data entry, and drudgery out of running a small business. It also helps you easily see and make sense of sales data. Employees can earn gift cards or you can customize the rewards.

Food Safety 78

Food Safety Email Marketing Mobile Ordering Website Management 78

Mad Mobile

FEBRUARY 29, 2024

As bar owners and managers, you know that having the right point of sale system for your restaurant or bar makes all the difference. A good POS system can help you keep your customers and employees happy with speedy, accurate service. In the cloud-based POS space, systems are designed for every type of restaurant and bar.

POS 40

POS Bar Brewery Customer Service 40

Ken Burgin

JULY 5, 2022

Every week in the Hospo Reset Newsletter, we share a product or service that’s caught our eye – for kitchen & beverage management, staffing, facilities management, marketing and overall productivity. This is not an endorsement, please do your own assessment of suitability for your business. Cutlery Polishers.

Kitchen Safety 78

Kitchen Safety Food Safety Website Management Online Ordering 78

BNG Point of Sale

AUGUST 25, 2021

Boosting Restaurant Industry Sales in 2021 . Maintaining strong sales in the restaurant industry is an ongoing challenge due to overhead costs like rent, food, and restaurant staff. Now it’s more important than ever to drive sales in business. 11 Tips to Increase Restaurant Sales . Delivery Services .

Loyalty Program 52

Loyalty Program Social Media Point of Sale Customer Service 52

Bingage

DECEMBER 18, 2022

Customer reward programs in marketing are point-based loyalty programs that offer discounts and other incentives (gift cards, vouchers, coupons, cashback, or free or discounted products or services…) in exchange for increased customer involvement and purchase. Types of Reward Marketing. Point-based system.

Loyalty Program 52

Loyalty Program Marketing Point of Sale Email Marketing 52

SpotOn

FEBRUARY 27, 2024

After the austerity and hibernation of the first couple months of the year, the spring season brings ample opportunities to fill tables and reach new customers. Advertise your egg hunt ahead of time through social media and email marketing, as well as in your restaurant's entryway so diners know to look out for pastel-colored surprises.

Social Media 52

Social Media Seasonal Menu Email Marketing Online Ordering 52

Goliath Consulting

FEBRUARY 8, 2022

Restaurant owners displayed the code outside of their stores and customers had to scan it through their phones, which then redirects them to the restaurant’s ordering platform. For example, restaurant owners display these codes on a table for their customers and call it a “digital menu.”. Food locker systems.

2022 78

2022 Technology Online Ordering Customer Service 78

Modern Restaurant Management

JULY 14, 2020

“With 100 years of quick service success, the time has never been more perfect to envision what the next century of White Castle and the restaurant industry looks like. . In this edition of MRM News Bites, we feature robots in fast food, virtual education and chef-inspired, plant-based ice cream. White Castle Employs Flippy the Robot.

Mobile Ordering 164

Mobile Ordering Certification Loyalty Program Kitchen Safety 164

Lavu

MAY 27, 2020

MenuDrive is a perfect solution for small and medium restaurants that find themselves struggling to adapt to the new state of the restaurant industry. Restaurant operators nationwide are reporting sharp declines in sales and employment levels. No commission fees for your business! In November 2019, Saleem S. The Hope of Success.

Online Ordering 78

Online Ordering Ordering Loyalty Program Mobile Ordering 78

Lavu

MARCH 19, 2020

In fact, establishments that already provide such services have seamlessly transitioned and continue to operate. This gives you an opportunity to learn from their examples: offer your regular menu items, offer specials, keep your brand that customers already know, offer ‘first-time’ order specials, and mirror regular ‘in-house’ specials.

Online Ordering 93

Online Ordering Ordering Social Media Mobile Ordering 93

Restaurant365

DECEMBER 4, 2020

Some restaurants were forced to pivot quickly to off-premise channels to deal with local business restrictions, changing menus toward a delivery focus. Other restaurants had to shift operations to a limited-capacity model, adjusting labor and food costs to match new sales levels. Adjusting to government-imposed business restrictions.

2021 78

2021 Operations Mobile Ordering Social Media 78

Restaurant Engine

JULY 12, 2023

People love to visit restaurants and not only for the food but for the customer service and the atmosphere. To really set yourself apart from the competition, it pays to have a really unique selling point. You may just find it’s more fun for your customers and even your staff! #1:

Social Media 52

Social Media Email Marketing Point of Sale Seasonal Menu 52

EATER

AUGUST 15, 2022

As soon as Ruth filled in her PayPal and contact information, an email popped up from an unknown address. Her $238 worth of lobster tails never arrived and, within a week, all of the associated emails had disappeared from her Gmail account, only to be replaced by streams of bizarre ads and phishing messages. I will hurt somebody.

Email Marketing 97

Email Marketing Online Ordering Food Order Point of Sale 97

Restaurant365

NOVEMBER 19, 2019

Employees determine the customer service experience in a restaurant. With nearly half of the United States imposing higher minimum wages starting in 2020, restaurants also need to focus on optimizing labor costs (especially as a percentage of sales). Finding and training staff. Managing complex, rotating inventory.

Operations 92

Operations 2020 Mobile Ordering Social Media 92

Cheetah

SEPTEMBER 8, 2019

Customer Retention Is a Powerful Business Tactics To attract first-time diners, restaurant owners do anything from marketing to branding to offering discount vouchers. There are many upsides to having brand-loyal customers. But getting new clients and retaining them are two very different things.

Compost 114

Compost Loyalty Program Back of House Customer Service 114

Restaurant365

JUNE 4, 2021

Of course, there are small changes you can make in the short-term to benefit operations. Essentially, improving your restaurant profit margin relies on two things: your sales volume and your expenses. You can achieve a better sales margin by increasing sales revenue and decreasing expenses. Increase sales volume.

Loyalty Program 78

Loyalty Program Point of Sale Inventory Customer Service 78

Cheetah

SEPTEMBER 8, 2019

Customer Retention Is a Powerful Business Tactics To attract first-time diners, restaurant owners do anything from marketing to branding to offering discount vouchers. There are many upsides to having brand-loyal customers. But getting new clients and retaining them are two very different things.

Compost 110

Compost Loyalty Program Back of House Customer Service 110

Transact

APRIL 2, 2020

Not only has it affected the health and safety of countries and citizens around the world, but it has also affected our businesses, careers, and personal finances. As of this writing, states like New York have implemented quarantine measures and closed non-essential businesses (including bars and restaurants). The Current Situation.

Social Media 100

Social Media Kitchen Safety Food Safety Customer Service 100

ChefMod

OCTOBER 6, 2021

Although these regulations are ever-changing, there are several ways that restaurant owners and stakeholders can continue to run a successful restaurant business. According to a report by the National Restaurants Association, more than 110,000 restaurants and bars closed their business for good or temporarily by the end of 2020.

2021 52

2021 Email Marketing Front of House Cash Management 52

EATER

JANUARY 22, 2021

And while delivery apps were quick to rush in and position themselves as a lifeline for restaurants at the start of the pandemic, one of the more surprising side effects of COVID-19 is how many consumers, restaurants, and even governments are finally realizing the destructive power of delivery services like Grubhub, DoorDash, and Uber Eats.

2010 145

2010 Online Ordering Food Order Delivery 145