Modern Restaurant Management

DECEMBER 14, 2023

Restaurants are confronted with providing the best experiences possible, all while maintaining optimal revenue and efficiency. Hygiene impacts both staff and guests and providing better hygiene has been proven to improve their experiences. Front of House The front of the house is the first part of your establishment that guests see.

Front of House 100

Front of House Back of House Customer Experience Sustainability 100

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Management 195

Management Management Kitchen Safety Front of House 195

7 Shifts

SEPTEMBER 20, 2021

Customers are demanding online and mobile ordering, and modern restaurant tech makes it more accessible for every restaurateur. Your POS system reduces ordering errors, increases front-of-house and back-of-house efficiency, and helps you control inventory. 7shifts Restaurant Scheduling Software. Third-party delivery.

Technology 370

Technology Front of House Social Media Back of House 370

7 Shifts

FEBRUARY 5, 2021

Inventory management software is one great resource to help cut down on food waste, food cost and ensure that everything in your back-of-house is streamlined for transparency and profitability. If one guest is a big fan of martinis, having the data to let anyone on staff know can make for a special experience. But that was the 90s.

Social Media 370

Social Media Front of House Back of House Point of Sale 370

Culinary Cues

JANUARY 23, 2021

How you approach profit will determine what your physical plant will look like, the scope of sophistication in your kitchen, who your vendors will be, how many employees you will hire and the depth of their experience, where you advertise and how much you invest in that, your table top appointments, and even your hours of operation.

Point of Sale 450

Point of Sale Front of House Back of House Fine Dining 450

Ken Burgin

FEBRUARY 13, 2024

Applicants may wonder about the restaurant’s culinary direction, commitment to sustainability, sourcing ingredients, and how innovation is balanced with tradition in the kitchen. Chefs may wish to know how much freedom they have to contribute ideas, experiment with dishes, and have a say in menu development.

Front of House 78

Front of House Tip Distribution Kitchen Safety Customer Service 78

Modern Restaurant Management

DECEMBER 8, 2023

From a front-of-house perspective, the restaurant industry is an early adopter of A.I. for voice ordering applications in drive-thrus, kiosks, and other points of customer interaction. While front-of-house A.I. applications will be the primary areas where restaurant customers experience A.I.,

Front of House 117

Front of House Back of House Employee Relations Supplies 117

Restaurant Business

FEBRUARY 8, 2023

Smarter sourcing, menu and labor management, coupled with tech advancements, are working to improve front- and back-of-house efficiencies and the customer experience.

Front of House 98

Front of House Back of House Operations Customer Experience 98

Modern Restaurant Management

JUNE 21, 2021

With restrictions easing, customers are excitedly returning to their favorite restaurants. One staff member could be lost from the front of house for up to an hour taking phone calls for 20 takeaway orders. Allow Staff to Focus on the Experience. Mobile order and pay takes care of a lot of the admin side of a shift.

Mobile Ordering 186

Mobile Ordering Ordering Front of House Guest Recovery 186

Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. An issue that may arise from this in 2024 is data privacy.

2024 215

2024 Loyalty Program Cash Management Customer Experience 215

Culinary Cues

MAY 15, 2021

Even through the most challenging and tragic experiences, when the lessons are quite vivid – we quickly push aside the need to change in favor of a return to what is considered “normal”. Our menus are too large: The days when the way to customer satisfaction was through extensive variety are probably gone.

Customer Experience 387

Customer Experience Cash Management Customer Service Front of House 387

The Eat Restaurant

MAY 6, 2021

In the restaurant industry, maintaining good customer relationships is just as important as having a functioning kitchen. But between running a restaurant and managing its finances, restaurant management tends to forget to allocate the time to better understand their customers.

Front of House 148

Front of House Customer Experience Seating Reservations 148

Modern Restaurant Management

DECEMBER 1, 2021

If you get your timing wrong there is the potential to lose customers, disrupt a positive dining experience, and fail to recoup your investment. Many restaurants experience a period of seasonal slowdown depending on their location. Don’t just rely on your previous experiences, either. Knowing the Right Time.

Front of House 202

Front of House Back of House Customer Experience Equipment 202

7 Shifts

SEPTEMBER 16, 2021

It means guests love the food you serve so much that one location simply won’t cut it — and you get to serve more customers, generate more revenue , and expand your business. It requires a manager to differentiate concepts, ensure a consistent guest experience, and manage employees and technology across multiple storefronts.

Management 370

Management Management Document Hiring 370

Sling

JULY 11, 2023

The right hotel management software can help make managing customers and employees easier and more enjoyable for everyone involved. Sling is an all-in-one employee management solution designed to support teams of all types and sizes, whether they’re desk-based, deskless, in-house, or remote. That’s where Sling comes in.

Hotels 78

Hotels 2023 Management Management 78

Modern Restaurant Management

DECEMBER 29, 2023

Interestingly enough, the very source of a lot of this tension — technology — can also be the solution. I’ve heard of restaurant leaders setting up multiple POS demos with shift managers or front-of-house staff. Three ways to ease the adversarial relationship between your staff and your technology.

Technology 123

Technology Front of House Fast Casual Back of House 123

Modern Restaurant Management

NOVEMBER 19, 2019

Every restaurant has a back of house and a front of house. Cloud Kitchens are restaurants with no front of house. This indicated a clear trend that a “restaurant” does not need to necessarily comprise of both front of house and back of house components.

Delivery 145

Delivery Front of House Back of House Mobile Ordering 145

Modern Restaurant Management

DECEMBER 10, 2021

While your restaurant may feature a diverse menu, delicious food, a great ambiance, and excellent customer service, you will still struggle to build a customer base without promoting it. Both approaches might cause your restaurant to fail in attracting new customers. If you pull a joker, the meal is on the house.

Marketing 226

Marketing SEO Front of House Website Management 226

Modern Restaurant Management

DECEMBER 21, 2022

In terms of trends, it is clear that in 2023 technology will continue to shape and enhance the restaurant industry and we will see operators adopting new technologies to create an even more seamless and frictionless experience for guests, while still maintaining unique and engaging dining experiences. For part one, click here.

2023 197

2023 Loyalty Program Mobile Ordering Customer Experience 197

Modern Restaurant Management

AUGUST 6, 2020

The restaurant dining experience has changed forever and menu items must also adapt to these times. The restaurant dining experience has changed forever and menu items must also adapt to these times. Third, menus should take into account changing customer bases. Re-engineer Menus. Optimize Inventory.

Front of House 212

Front of House Inventory Food Safety Social Media 212

7 Shifts

AUGUST 15, 2022

Walk the interviewer through your experience working in restaurants, the roles you've held and your responsibilities. If this is your first restaurant job, explain how other jobs and experiences lead you to your interest in the industry. Can you tell me about a time when you had to deal with a difficult customer? How to Answer.

Customer Experience 397

Customer Experience Website Management Hiring Back of House 397

7 Shifts

JANUARY 7, 2020

An engaged staff is crucial for smooth operations, satisfied customers, a strong workplace culture, and high profits. They believe in what they do and therefore bring in higher profits by treating customers better and upselling. Fortunately, we have extensive experience with restaurant employee engagement.

Employee Relations 349

Employee Relations FOH BOH Certification 349

Touch Bistro

AUGUST 23, 2021

To offer a truly immersive dining experience, let your guests indulge more than just their taste buds the next time they visit your restaurant. Whip up a feast for the eyes with restaurant interior design that wows your customers, while building brand recognition and loyalty. Image Source ]. Image Source ].

Design 129

Design 2021 Front of House Sourcing 129

7 Shifts

NOVEMBER 16, 2021

However, servers are not the only ones who contribute to a guest's dining experience. A tip out ensures other employees working in the front of the house share in gratuities, such as: Barbacks. This approach incentivizes servers to create a stellar experience for every party, as they directly benefit from any higher tips.

Tip Distribution 195

Tip Distribution FOH Front of House Restaurant Law 195

Future Food

APRIL 20, 2022

Source: www.food-management.com. Food, Hospitality & Wellness ‘Places’ Transcending the Resources & Mining Village Work-Life Experience. Source: Future Food.

Hospitality 78

Hospitality Food Safety Front of House BOH 78

Culinary Digital

FEBRUARY 2, 2024

Ingredient Quality A limited menu not only simplifies the dining experience but also helps to curate a meticulously selected array of top-tier ingredients. Ingredient Quality A limited menu not only simplifies the dining experience but also helps to curate a meticulously selected array of top-tier ingredients.

Dietary Restrictions 52

Dietary Restrictions Front of House Customer Experience Back of House 52

Modern Restaurant Management

DECEMBER 28, 2023

Some customers have the gift of foresight, using DoubleDash to add on recovery (or hair of the dog) essentials from nearby stores. Restaurant industry insiders offer their insights on F&B trends we can expect to see in 2024. The top ordered desserts this year, included donuts, chocolate brownies, and strawberry cheesecake!

2024 189

2024 2023 Food Order 2013 189

Black Box Intelligence

MARCH 16, 2023

Customers aren’t shy about sharing feedback on their restaurant experience with the brands that they interact with. Every experience along the customer journey is an opportunity for a person to comment, complain, criticize, compliment, or even congratulate. And, that not all of these feedback loops are created equal.

Social Media 91

Social Media Front of House Customer Service Customer Experience 91

Modern Restaurant Management

MARCH 16, 2021

We’re also seeing many of our clients find new ways to be more sustainable in sourcing their food products. For example, we have one client who has moved away from traditional meat options, and their focus is on sustainably sourced oysters and oyster mushrooms, which are grown on-site. “Will this look good on Instagram?

Fast Casual 156

Fast Casual Front of House Fine Dining Mobile Ordering 156

Cheetah

JULY 1, 2021

Is it fair towards customers? Many customers relate to the plight of service staff and are fine paying for what is clearly intended to supplement higher wages. Many customers do not appreciate having to pay for something that should be optional. This sparked a lively debate around the efficacy of mandatory service fees.

Fine Dining 148

Fine Dining Customer Experience Front of House Customer Service 148

Cheetah

JULY 1, 2021

Is it fair towards customers? Many customers relate to the plight of service staff and are fine paying for what is clearly intended to supplement higher wages. Many customers do not appreciate having to pay for something that should be optional. This sparked a lively debate around the efficacy of mandatory service fees.

Fine Dining 148

Fine Dining Customer Experience Front of House Customer Service 148

Restaurant Clicks

NOVEMBER 13, 2021

For top-notch eatery experiences, check out my list to see the options for the best brunch in Dumbo! Vinegar Hill House Superfine The Atrium Almondine Bakery AlMar Grimaldi’s Pizzeria Bread & Spread Westville Dumbo The River Cafe Celestine Gran Electrica. Vinegar Hill House. Best Brunch in Dumbo. Make a Reservation.

Front of House 109

Front of House Café Online Ordering Reservations 109

Modern Restaurant Management

DECEMBER 28, 2020

We also see this gaining traction with consumers similar to how calorie labeling became a major source of information for our personal health. I think that guests will be choosy with where they go out in the future, and concepts that provide an authentic and safe experience will definitely have the edge. Lavu CEO Saleem S.

2021 230

2021 Mobile Ordering Loyalty Program Kitchen Safety 230

Open for Business

MAY 4, 2023

Restaurant service is one of the most important factors in any hospitality experience. Excellent customer service can be the difference between success and closing your doors. “We It’s actually the whole experience, the memories that are created … It’s the non-tangibles we remember.”

Take-out 78

Take-out 2023 Customer Service Online Ordering 78

Restaurant Engine

MARCH 13, 2024

Incorporating food service trends brings in returning customers to see what’s new. You can use these to provide the best overall customer service experience and increase your bottom line from the previous year. Trend: A Nod to Sustainability According to one study , your customers care about sustainability.

2024 52

2024 Food Compost Front of House 52

Sling

SEPTEMBER 23, 2021

Offer a distinctive dining experience as well as delicious food. Source: CuriousHalt.com. You’ll enjoy delicious food, stellar customer service , and…periodic 7.8 These tremors are man-made, but they make for an unforgettable dining experience. Source: ConradHotels3.Hilton.com. Source: Traveling-Up.com.

Front of House 148

Front of House Fine Dining Dine-in Back of House 148

Ken Burgin

JUNE 6, 2023

What are 10 ways they can use it to develop training material and activities to train restaurant FRONT OF HOUSE S TAFF? Role-Playing Scenarios : Design chat-based scenarios where ChatGPT acts as a customer with specific needs or complaints. This will help train staff in customer service skills and problem-solving.

Training 68

Training Kitchen Safety Dietary Restrictions Food Safety 68