QSR Automations

APRIL 17, 2024

In today’s dining landscape, it’s not just about serving great food; it’s about creating memorable experiences for guests. That’s where technology comes in, transforming the way restaurants operate and enhancing the overall guest experience.

Technology 52

Technology Front of House Back of House Social Media 52

Squirrel Systems

APRIL 11, 2024

Part of this strategy involves understanding the role your servers should be playing to accommodate more diners and ensure service functions efficiently without downplaying the guest experience. For many, dining at restaurants in the summer has a special charm, as one of the only times in a year we get to dine outdoors.

POS 97

POS Operations Mobile Ordering Front of House 97

Modern Restaurant Management

DECEMBER 22, 2021

Dozens of new restaurants are opening worldwide every day, so it is important that your establishment attracts customer’s attention. It takes a memorable aesthetic that will pull customers in and keep them returning. It takes a memorable aesthetic that will pull customers in and keep them returning.

Design 212

Design 2022 Front of House Sports 212

Open for Business

NOVEMBER 21, 2022

Streamline the front of house. Run a smooth back of house. Streamline the front of house. Keeping front-of-house activities humming like a well-oiled machine is important for every restaurant. Keeping front-of-house activities humming like a well-oiled machine is important for every restaurant.

Technology 147

Technology Front of House Back of House Online Ordering 147

7 Shifts

MAY 15, 2023

When the pandemic forced restaurant shutdowns, Huang turned his uncle's Fresh Meadows restaurant, Peking House, into a fried chicken popup, also called Pecking House, albeit with a spelling variation. He joined us on the Pre-Shift Podcast to tell us about his new restaurant, paying fair wages, and how he feels about tipping.

Fine Dining 195

Fine Dining Back of House Front of House Dine-in 195

QSR Automations

APRIL 29, 2024

In the fast-paced world of restaurant management, making sure everything runs smoothly and customers are satisfied is key. That’s where ConnectSmart® Host comes in – it’s a game-changing tool that helps restaurants manage their front-of-house operations with ease.

Front of House 52

Front of House Back of House Social Media Fast Casual 52

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Management 195

Management Management Kitchen Safety Front of House 195

7 Shifts

JUNE 16, 2022

They all prevent franchisors from seeing the day-to-day pains and successes that their franchisees experience. The result could be new programs, technology, or resources that directly reflect the needs and attitudes of franchisees, their staff, and their customers. Throw in dozens of locations to manage, and visibility becomes foggy.

Franchise 370

Franchise Franchising Communication Front of House 370

Modern Restaurant Management

MAY 24, 2023

1856 is the first-of-its-kind, student-run culinary experience in the Tony and Libba Rane Culinary Science Center in Auburn, Alabama. Designed by The Johnson Studio at Cooper Carry, the facility provides real-world experience for the next generation of chefs and hospitality leaders.

Design 167

Design Fine Dining Seasonal Menu Front of House 167

Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. An issue that may arise from this in 2024 is data privacy.

2024 215

2024 Loyalty Program Cash Management Customer Experience 215

7 Shifts

APRIL 23, 2021

Early on in 2020, we were scrambling to figure out ways to get food to customers and how to give staff enough hours and keep them on the payroll. The same New York Times story found that 80 to 85 percent of Crafted Hospitality group's kitchen employees have moved out of New York City. That all begins at the hiring level.

Hiring 370

Hiring Front of House Back of House Food Safety 370

Modern Restaurant Management

DECEMBER 21, 2022

In terms of trends, it is clear that in 2023 technology will continue to shape and enhance the restaurant industry and we will see operators adopting new technologies to create an even more seamless and frictionless experience for guests, while still maintaining unique and engaging dining experiences. For part one, click here.

2023 197

2023 Loyalty Program Mobile Ordering Customer Experience 197

Lavu

SEPTEMBER 29, 2023

The 2021 COVID-19 pandemic caused many people to leave the hospitality industry, and many have not returned. Some owners have had to take on multiple roles themselves or hire unqualified staff, affecting the quality of service and customer experience. This has left restaurants struggling to find and retain staff.

Loyalty Program 166

Loyalty Program Front of House Mobile Ordering Customer Service 166

Cheetah

MAY 11, 2021

Once you have a grasp on your establishment’s total allowed capacity, give some thought to the following: Inventory stock Back of house staff Social distancing and a better dining experience These 3 key pillars can make the difference between a streamlined restaurant reopening and a stalled one. Restaurant Reopening Requirements.

Back of House 148

Back of House Front of House Food Supply Coaching 148

7 Shifts

NOVEMBER 12, 2020

Customer service training. Customize this overview to fit your restaurant’s onboarding timeline. Culture training Employee turnover costs the hospitality industry more than $5,800 per employee. What to include in your restaurant onboarding process. What documentation to give out and collect during onboarding.

FOH 307

FOH BOH Food Safety Customer Service 307

Open for Business

NOVEMBER 21, 2022

Those with a passion for hospitality care more about people than computers. But today, restaurant tech plays a major role in improving the guest experience. And 60% of guests who have a positive guest experience at a restaurant say they’re likely to visit frequently. What is the guest experience? Quick links. Here’s how.

Technology 78

Technology Online Ordering Website Management Mobile Ordering 78

Modern Restaurant Management

DECEMBER 28, 2020

I think that guests will be choosy with where they go out in the future, and concepts that provide an authentic and safe experience will definitely have the edge. The younger generations don’t just want great food, they expect memorable experiences. We celebrate this as it benefits us all when brands focus on sustainability.

2021 230

2021 Mobile Ordering Loyalty Program Kitchen Safety 230

Modern Restaurant Management

JUNE 29, 2020

Rick Camac, Dean of Restaurant & Hospitality Management at the Institute of Culinary Education. For FOH: Assure front of house staff that you are complying with or exceeding all regulatory local, state and federal rules and regulations. Here's some of their advice. Most of the same applies to the health of BOH as well.

FOH 215

FOH Kitchen Safety BOH Food Safety 215

Modern Restaurant Management

SEPTEMBER 21, 2020

In a typical month, we used to help restaurants seat over four million diners. After speaking with restaurant owners and operators, we realized we needed to expand our product offering beyond just helping manage their front-of-house better with Yelp Waitlist and Yelp Reservations. Neither did mine.

Front of House 195

Front of House 2009 Reservations Website Management 195

Modern Restaurant Management

DECEMBER 28, 2023

Some customers have the gift of foresight, using DoubleDash to add on recovery (or hair of the dog) essentials from nearby stores. Restaurant industry insiders offer their insights on F&B trends we can expect to see in 2024. The top ordered desserts this year, included donuts, chocolate brownies, and strawberry cheesecake!

2024 189

2024 2023 Food Order 2013 189

EATER

SEPTEMBER 26, 2023

With a flagship 1,800-seat location in the city of Erbil and a second 800-seat location in Sulaimani (also spelled Sulaymaniyah), ABC is one of Iraq’s most popular restaurant brands, with often busy dining rooms, large social media followings, and billboards all over. Fatimah Fadhil The steak house section.

Employee Relations 133

Employee Relations Travel Sports Social Media 133

Restaurant Clicks

NOVEMBER 26, 2021

It’s also the perfect place for a private dining experience. Whether you’re planning a birthday, anniversary, or corporate dinner, Fort Worth has expansive restaurants and fantastic hospitality to make private dining unforgettable. Fort Worth is known by locals variously as Cowtown, Funky Town, and Panther City.

Fine Dining 106

Fine Dining Front of House Back of House Reservations 106

Open for Business

OCTOBER 20, 2023

Customer experience is another factor, and your interior should resonate with the brand’s personality. Whether it’s chic and modern or rustic and cozy, fine dining or casual, the atmosphere needs to enhance the dining experience and make it memorable for all the right reasons. Are people craving a new Italian place?

License 78

License Email Marketing Seasonal Menu Front of House 78

EATER

JUNE 26, 2020

And yet more business didn’t translate to more staff: The 200-seat restaurant still employed fewer than half the workers it had before the pandemic. And yet more business didn’t translate to more staff: The 200-seat restaurant still employed fewer than half the workers it had before the pandemic.

Front of House 117

Front of House Back of House Guest Recovery Loyalty Program 117

Open for Business

MARCH 1, 2023

Chef, server, and bartender barely scratch the surface of all the work that happens in front and back of house. But, on a positive note, that means there is now an unprecedented opportunity for people to break into business on the strength of a great job interview without needing years of restaurant experience.

Fast Casual 78

Fast Casual Cash Management Front of House Fine Dining 78

Restaurant Clicks

SEPTEMBER 4, 2021

With everything from world-famous steakhouse chains to local treasures, you’re sure to have a special dining experience. Pittsburgh is the perfect mix of college town, historical and cultural hot spot, and beautiful natural scenery in the form of parks, river walks, and hundreds of iconic bridges. Best Steakhouse Restaurants in Pittsburgh.

Seasonal Menu 147

Seasonal Menu Fine Dining Front of House Back of House 147

Future Food

MARCH 1, 2021

Ghost kitchens, dark kitchens or cloud kitchens, have no front of house area at all; no seats, no tables and no waiters. Ghost kitchens, dark kitchens or cloud kitchens, have no front of house area at all; no seats, no tables and no waiters.

Front of House 88

Front of House Back of House Delivery Food Supply 88

Modern Restaurant Management

FEBRUARY 4, 2020

“The fun has returned in multiple ways, from investments in our workforce to our fresh new marketing and messaging, to more contemporary recipes, to delivering an entirely new, more compelling experience for guests that has dramatically improved satisfaction levels. . New CEO at Boston Market. The foundation is here. The plan is here.

Online Ordering 122

Online Ordering Hospitality Leadership Design 122

Modern Restaurant Management

OCTOBER 16, 2019

Customers simply approach Ono’s ordering kiosk, place their custom order, and watch as robotic systems create their blends from scratch. World’s First Mobile Restaurant Powered by Advanced Robotics. Ono Food Co. unveiled the world’s first mobile restaurant powered by robotic technology, top video and photo. .”

Food Truck 126

Food Truck Customer Service Customer Experience Dietary Restrictions 126

Restaurant Clicks

DECEMBER 20, 2021

Livingston Manor House of Wax Amarachi The Rockwell Place Someday Bar NYC Bohemien Bar The Binc Elsa Grand Army The Brazen Head 33 Lafayette Fulton Hall Superfine 68 Jay Street Bar O’Keefe’s Bar & Grill Custom House Mo’s Bar & Lounge. House of Wax. 17 Best Bars in Downtown Brooklyn.

Front of House 103

Front of House Online Ordering Bar Seasonal Menu 103

Squirrel Systems

AUGUST 23, 2021

Mobile POS is providing servers and front-of-house staff with mobile devices capable of running your POS, freeing them from non-productive tasks to do the high-impact work that drives revenue for your business. These service’ dead spots’ both cost money via operational costs and impact the quality of the guest experience.

POS 52

POS Mobile Ordering Front of House Back of House 52

Mad Mobile

FEBRUARY 16, 2024

Welcome to the digital age of dining, where QR codes are becoming the cornerstone of a modern, efficient, and engaging restaurant experience. By scanning codes with a smartphone, customers are taken to your digital content instantly — be it menus, special offers, or even your social media pages. What is a QR code? Absolutely not.

Ordering 40

Ordering Loyalty Program Social Media Mobile Ordering 40

Restaurant Clicks

SEPTEMBER 14, 2021

Peppervine The Fig Tree Restaurant Good Food on Montford Bernardin’s Restaurant at Ratcliffe Fin & Fino Sea Level NC Barrington’s McNinch House Restaurant The Asbury Kindred 5Church The Cellar at Duckworth’s Fahrenheit Charlotte Stoke Charlotte Dogwood Southern Table and Bar Flour Shop Bardo The Stanley Leah and Louise.

Front of House 92

Front of House Seasonal Menu Reservations Back of House 92

Modern Restaurant Management

DECEMBER 3, 2020

Prior to Fuzzy’s Taco Shop, Wescott’s experience included franchising and client-facing relationships where she focused on data-driven insights. PJ's Hopes to Open 187 Locations Throughout Florida in Next 10 Years. Our goal is to bring the coffee to them, so they can make every weekend feel like a vacation.”

Franchise 165

Franchise Franchising Catering Online Ordering 165

Restaurant Clicks

DECEMBER 19, 2021

Aside from its abundance of art museums and ferry trips around Casco Bay, many come to Portland to experience its annual food and beverage festivals or public urban and wooden parks, earning the city its nickname, “Forest City.” ViA VECCHiA Blue Spoon Little Tap House East Ender Katahdin Restaurant The Front Room.

Front of House 113

Front of House Seasonal Menu Online Ordering Back of House 113

Restaurant Clicks

SEPTEMBER 12, 2021

Of course, business dinners, friendly happy hours, and intimate dining experiences have equally refined and tasteful restaurant options. The best restaurants achieve their popularity for numerous reasons that encompass the quality and taste of food served, the hospitality and attentiveness of the staff, and the ambiance of the dining space.

Brewery 114

Brewery Online Ordering Reservations Fine Dining 114

EATER

JANUARY 28, 2021

With a maximum of six guests per room and a 90-minute time limit, the experience seemed to Tamez to be a way to enjoy all the perks of indoor dining (like warmth, for one) with the safety of eating at home. Consider the presentation, he says, or how the staff feels like family. Then, of course, there’s the Chiang Mai duck carnitas.

Hotels 132

Hotels Fine Dining Dine-in Front of House 132