Customer Experience Franchising Loyalty Program 
Modern Restaurant Management
APRIL 9, 2025
After successfully opening a second location in Kernersville, NC, and planning for a third one, the fast-casual gourmet slider brand has started franchising and plans to grow strategically in the Southeast region. What are some key trends you expect to affect the franchise landscape this year and in years ahead?
Modern Restaurant Management
DECEMBER 17, 2024
With so many people leaving the industry, restaurants stepped up—raising wages, creating new opportunities, and doubling down on the employee experience. Similarly, AI-driven thermostats will optimize indoor climates, enhancing the comfort of both staff and customers while balancing energy usage.
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Modern Restaurant Management
DECEMBER 18, 2024
It is atop the list for restaurants looking to modernize, differentiate, and elevate experiences. The question now becomes – how to make sense of that data and use it to elevate the dining experience. consumers now use digital wallets as they seek a convenient, contactless payment experience. Data, Data, Data.
Modern Restaurant Management
JULY 13, 2022
Even in the best of times, it’s mostly been an uphill battle for single location restaurants to compete with chain franchises. Text and online ordering and self-service kiosks enabled with contactless payments became mainstays in franchises. Promotion and Loyalty Programs. Marketing.
Modern Restaurant Management
AUGUST 23, 2022
Yet restaurant franchise organizations continued to see strong franchisee interest post-pandemic, and investors anticipate that these brands will perform well even during a recession or under an inflationary environment. Franchise organizations targeting continued growth emphasize creating and benefitting from long-term value creation.
Modern Restaurant Management
OCTOBER 10, 2023
It's about consistently delivering top-notch quality, exceptional service, and an unforgettable experience. For franchise owners, maintaining uniform excellence across all outlets is key. Moreover, as the hospitality sector becomes increasingly competitive, tapping into the nuanced aspects of customer behavior becomes necessary.
Modern Restaurant Management
JUNE 17, 2025
In co-founding Sweet Paris Crêperie & Café, I’ve learned the importance of strategically preparing our strategic partners for the summer rush to not only meet increased demand, but to consistently deliver an elevated guest experience to every customer who walks through our doors.
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