7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Management 195

Management Management Kitchen Safety Front of House 195

Modern Restaurant Management

MARCH 1, 2021

Technology will be vital in the months – and years – ahead as the pandemic continues to change the conversation about food safety. Restaurants now must prioritize the overall safety of the restaurant environment, in addition to addressing food safety itself. Deploying RFID for Supply Chain Traceability.

Technology 181

Technology Kitchen Safety Food Safety Food Supply 181

7 Shifts

AUGUST 19, 2020

By including them in your vision for the restaurant and providing tips on how they can improve their own food service skills, you’re putting trust and responsibility in their hands from day one—another key aspect of a person’s job satisfaction. Happier, motivated staff results in reduced turnover and better customer service.

Training 370

Training Kitchen Safety Customer Service Food Safety 370

Modern Restaurant Management

FEBRUARY 15, 2024

In a landscape where precision equates to performance, prepping your commercial kitchen for the sweltering conditions and guest upsurge of the warmer months is an exercise in foresight and expertise. The harmony between these two will dictate your kitchen's efficiency.

Kitchen Safety 117

Kitchen Safety Equipment Fine Dining Food Safety 117

Modern Restaurant Management

OCTOBER 14, 2022

Customers with food allergies take a great risk to eat food prepared by someone other than themselves, as they may suffer potentially severe consequences from coming into contact with a triggering allergen. While this is by no means a comprehensive list, these are some common food allergens that you should read up on: Tree Nuts.

Allergens 189

Allergens Kitchen Safety Front of House Food Safety 189

Culinary Cues

SEPTEMBER 26, 2020

What needs to be addressed is: “ How do we build trust among customers, trust that the restaurant will keep them safe, and how do we generate enough sales and in turn – profit, to keep the operation moving forward? Your employees know that this is not the best way to start a dining experience. Ask your staff!

Kitchen Safety 336

Kitchen Safety Back of House Front of House Customer Experience 336

Modern Restaurant Management

MARCH 25, 2022

As the impact of the pandemic wanes, restaurant owners should evaluate the contactless service options they implemented to keep customers and staff safe to see how they can help drive sales. When restaurants got the green light to reopen their dining rooms, they implemented a host of safety procedures to prevent the spread of germs.

Social Media 215

Social Media Email Marketing Mobile Ordering Kitchen Safety 215

Apicbase

MARCH 28, 2024

These include food production and inventory management. Additionally, the BOH handles food safety and restaurant administration. The back of the house supports the front of the house (FOH), enabling the customer-facing team to focus on serving a memorable experience. Food safety. Cost control.

Back of House 52

Back of House FOH BOH Front of House 52

Culinary Cues

SEPTEMBER 30, 2021

So, take a deep breath, kick a few empty five-gallon buckets around the kitchen (make sure they are empty), release a string of expletives if it makes you feel better, and take a few ibuprofens to address that constant headache. The customer isn’t always right when they look down on our staff and try to make their lives unbearable.

Food Supply 421

Food Supply Employee Relations Kitchen Safety Social Media 421

7 Shifts

JULY 10, 2020

Consider food costs, labor costs, and cost of marketing your reopening. Plan your budget to include food costs, labor costs, operating costs, marketing costs, and any extra costs such as for party favors and special decor. Additionally, by keeping the menu to a limited number of dishes, you can better plan and manage your food costs.

Events 351

Events Social Media Kitchen Safety Seating 351

7 Shifts

JANUARY 26, 2021

For both safety and ease, there isn’t a better option. And when customers are empowered to handle these tasks, dining room staff can take extra care to do what they do best—give guests memorable dining experiences. Kitchen display systems (KDS) eliminate the need to bring tickets back to the kitchen or handle a printer.

2021 370

2021 Front of House Social Media Back of House 370

Culinary Cues

APRIL 26, 2020

What will our restaurants physically look like with social distancing, how will we be able to interact with guests at service, how will our kitchen teams function as a unit, what changes will be necessary for our menus to be effective, and what role will take out and delivery play in every restaurant concept? Everything helps.

Guest Recovery 313

Guest Recovery Kitchen Safety Customer Service Food Safety 313

Modern Restaurant Management

DECEMBER 28, 2020

I think that guests will be choosy with where they go out in the future, and concepts that provide an authentic and safe experience will definitely have the edge. The younger generations don’t just want great food, they expect memorable experiences. Britt Mills, Senior Director of Customer Experience at Mobiquity.

2021 230

2021 Mobile Ordering Loyalty Program Kitchen Safety 230

The Restaurant Group

JANUARY 26, 2023

How Important Is A Commercial Kitchen Design? Where commercial kitchen design is concerned, more is expected and demanded. These kitchens are used more heavily than residential kitchens and their effective design contributes to a restaurant’s success. Involve your chef or food service department in this process.

Design 78

Design Kitchen Safety Food Safety Front of House 78

Modern Restaurant Management

JANUARY 3, 2024

In the year ahead, we will continue to offer our customers the true and authentic service our brand is known for, making sure they feel taken care of when visiting any of our more than 500 restaurants across the country. Moreover, in the coming year, early access to novel menu additions is set to become a sought-after offering.

2024 132

2024 Loyalty Program Customer Experience Customer Service 132

The Rail

OCTOBER 24, 2023

By Indiana Lee, Contributor As a bar or restaurant owner, you always want the best for your customers, including when it comes to the beer they’re drinking. Selecting the Right Beers Perhaps the most important thing you can do to maintain customer satisfaction with your beer is to make sure you’re choosing quality beer to begin with.

Serving 52

Serving Food Supply Supplies Equipment 52

Modern Restaurant Management

AUGUST 5, 2021

It’s not enough just to recover, retail and specifically restaurants and the food industry are compelled to pivot, adapt and create a model that will endure. One hotel in upstate New York increased salaries of kitchen staff to $20 from $12.50 The Store Experience. million since the start of the pandemic.

Food Truck 215

Food Truck Retail Mobile Ordering Food Safety 215

The Rail

MARCH 14, 2023

By Andrea Abbondanza, Contributor In today's fast-paced digital age, restaurants are constantly seeking innovative ways to enhance the dining experience for their customers. QR codes offer a convenient and contactless way for customers to access menus, order food, and pay using mobile devices.

Mobile Ordering 111

Mobile Ordering FOH Front of House Kitchen Safety 111

Squirrel Systems

MARCH 8, 2024

From the kitchen to the dining room, robots are revolutionizing how meals are prepared, served, and even created. Current Use of Robotics in Restaurants Kitchen Automation One of the most significant areas where robotics has made inroads is in the kitchen.

Hospitality 52

Hospitality Kitchen Safety Food Safety Front of House 52

Modern Restaurant Management

SEPTEMBER 14, 2020

Even in states that now allow indoor dining with safety measures, many customers still have concerns that keep them away, perhaps because a significant percentage of this summer’s outbreaks are linked to bars and restaurants. Before the pandemic, familiar routines guided employee and customer interactions.

Online Ordering 197

Online Ordering Kitchen Safety Food Safety Customer Experience 197

Modern Restaurant Management

OCTOBER 13, 2022

Just as restaurants were on the path toward recovery after COVID-19 closures and safety restrictions, the current economic conditions continue to present challenges for the industry. But restaurants face a fine balance in increasing costs, as customers are also impacted by the realities of inflation.

Technology 180

Technology Loyalty Program Mobile Ordering Download 180

Ken Burgin

JUNE 6, 2023

Role-Playing Scenarios : Design chat-based scenarios where ChatGPT acts as a customer with specific needs or complaints. This will help train staff in customer service skills and problem-solving. Health and Safety Compliance: Develop interactive health, safety, and cleanliness standards modules.

Training 68

Training Kitchen Safety Dietary Restrictions Food Safety 68

360Training

JULY 9, 2020

According to market research conducted in 2017 , 11% of customers used a gluten-free “eating approach” in the previous year. It requires careful forethought, but there are ways for any business to tap into the GF market without endangering any of their customers. Not the dining experience you want to give customers, right?

Serving 78

Serving Front of House Consumer Goods Food Safety 78

Modern Restaurant Management

AUGUST 31, 2021

Amid the chaos of mandatory lockdowns and wavering safety regulations, only the most adaptable were able to stay afloat. From meal kit delivery to ghost kitchens and more, restaurant owners put on their creative hats during this time period. Utilize digital resources to streamline communication with customers. Given that 46.5

Customer Experience 192

Customer Experience Customer Service Online Ordering Food Safety 192

Modern Restaurant Management

MAY 8, 2020

With restaurants pivoting to delivery only or curbside operations around the globe right now, getting this information to your customers is critical to spreading the word. Chatbots are everything from online simulations to Alexa, assistants who in this case are designed to help connect restaurants with customers around the clock.

Food Safety 208

Food Safety Kitchen Safety Front of House Website Management 208

Modern Restaurant Management

SEPTEMBER 22, 2020

It was a convenience added to the playbook to assist customers with difficulty getting out of their car or to keep larger orders from blocking up a drive thru. The extra precautions and contortions of today’s pick-ups will eventually fade, but the model of customers grabbing food right outside the restaurant is here to stay.

Kitchen Safety 236

Kitchen Safety Food Safety Customer Experience Food Order 236

Modern Restaurant Management

DECEMBER 21, 2020

We’ve found our guests really appreciate and need that experience now more than ever. Restaurants had to quickly adapt by adding outdoor seating while creating an inviting atmosphere, as well as offering the same experience your customers are used to receiving at your establishment via delivery and takeout.

2020 197

2020 Kitchen Safety Food Safety Loyalty Program 197

Modern Restaurant Management

MAY 3, 2021

Smart Quick Service Restaurant (QSR) brands have been able to navigate the COVID-19 pandemic by way of nimble and adaptive solutions that prioritize providing exceptional experiences to consumers, a factor that is paramount to the success of many QSRs. Simplified Mobile Experience. Automated Safety.

Technology 197

Technology Mobile Ordering Kitchen Safety Food Safety 197

Embrace the Suck

MAY 14, 2023

In my years of experience both as a restaurant consultant and a restaurant owner, I've observed the industry from multiple angles. It begins with a pinch of complacency, a dash of poor decision-making, and a generous serving of ineffective communication. The experience your patrons receive is critical to your restaurant's success.

Leadership 221

Leadership Customer Service Loyalty Program Customer Experience 221

Modern Restaurant Management

AUGUST 6, 2020

If running a restaurant wasn’t already expensive, running one under new distancing regulations means less capacity and investment in safety infrastructure that will take a toll on costs. The restaurant dining experience has changed forever and menu items must also adapt to these times. Re-engineer Menus. Optimize Inventory.

Front of House 212

Front of House Inventory Food Safety Social Media 212

7 Shifts

APRIL 23, 2021

Early on in 2020, we were scrambling to figure out ways to get food to customers and how to give staff enough hours and keep them on the payroll. The same New York Times story found that 80 to 85 percent of Crafted Hospitality group's kitchen employees have moved out of New York City. Look to what sets your restaurant apart.

Hiring 370

Hiring Front of House Back of House Food Safety 370

Modern Restaurant Management

MAY 21, 2020

The news may raise concerns for both customers and operators alike because it’s no secret just how contagious COVID-19 can be in public places. With less inventory and even fewer customers coming in, we recommend that you widen your margins and revamp your offerings. Instead, you can reach a compromise in your menu.

Social Media 215

Social Media Food Safety Cash Management Kitchen Safety 215

Modern Restaurant Management

JULY 8, 2022

The open kitchen concept has become one of the biggest trends in the restaurant industry. When people walk into a restaurant, food transparency is what matters the most. An open kitchen makes the understanding of the whole food production process really simple. Pros of Open Kitchen. Cooking Skills Are Cool.

Kitchen Safety 166

Kitchen Safety Customer Experience Food Order Entertainment 166

360Training

DECEMBER 11, 2019

The host or hostess is the first person customers see when they enter the establishment, so restaurant managers and customers expect them to be upbeat and smiling. Not only are hosts tasked with taking customers to their seats and fulfilling to-go orders, but they’re frequently charged with general upkeep of the restaurant.

Kitchen Safety 128

Kitchen Safety Certification Food Safety Front of House 128

7 Shifts

JUNE 3, 2020

Ani Ramen strives to be part of the family community by offering a place to share high-quality meals and experiences with ramen. The staff at Ani Ramen cleared out the kitchens and created ramen family meal kits to be donated to their local communities. We serve people. In just one day, Ani Ramen donated 15,000 meals.

Front of House 243

Front of House Online Ordering Kitchen Safety Food Safety 243

Modern Restaurant Management

OCTOBER 14, 2021

Beyond a welcome reprieve from 18 months of eating at home, sit-down dining experiences can provide a sense of normalcy; people are eager to return when it’s safe to do so. Though many people miss the dining experience of pre-pandemic times, restaurants should begin to think about how these behaviors affect their existing models.

Information 180

Information Consumer Goods Customer Experience Kitchen Safety 180

Sante

JUNE 9, 2020

As the country faces the challenges brought on by COVID-19, two food service industry leaders join forces to revolutionize the dining experience with an innovative sous vide solution. Sous vide provides a consistent safe dining experience that is healthier than other cooking methods that must add more fat to the preparation process.

Kitchen Safety 130

Kitchen Safety Education Hotels Food Safety 130