Black Box Intelligence

OCTOBER 25, 2021

The deciding factor to whether or not someone chooses to eat with you or the competition can often come down to the quality of your restaurant’s customer service. We’re in a consumer choice-driven world, where convenience, customization and attentive service are expected. How we Collect and Measure Key Customer Service Metrics.

Customer Service 52

Customer Service Point of Sale Employee Relations Customer Experience 52

Restaurant365

DECEMBER 17, 2019

In addition, during the build-out phase, you may experience some unexpected surprise startup restaurant costs. Recurring restaurant costs would include costs like lease or mortgage payments, employee salaries, food and beverage costs, utilities, insurance and permits. These recurring costs can be broken down further by category.

Point of Sale 120

Point of Sale License Insurance Employee Relations 120

Sling

AUGUST 9, 2023

March 2023 13 Expert Tips for Effective Employee Communication March 2023 11 Types of Job Shifts Managers Should Know March 2023 What Is Incentive Pay and How Does it Work? March 2023 What Is a Human Resource Management System (HRMS)?

Article 78

Article 2023 2022 2021 78

Restaurant365

JULY 8, 2021

For instance, the increase in customer expectations for convenience or the rise of online ordering for takeout or delivery already existed before the pandemic. However, in the era of social distancing, these burgeoning trends took off. Consider implementing new incentives to drive customers back to your restaurant.

Point of Sale 78

Point of Sale FOH Fine Dining Online Ordering 78

Black Box Intelligence

SEPTEMBER 21, 2021

For our clients, we offer granular data on financials, consumers, customers and workforce, as well as competitive intelligence that they use to benchmark against the competition. At limited-service restaurants, customers order their food at a counter or drive-thru and pay before eating it. fewer FOH employees. fewer BOH and 2.8

Fast Casual 89

Fast Casual BOH Fine Dining FOH 89

Modern Restaurant Management

FEBRUARY 27, 2020

To be successful, restaurant operators will look to strike the perfect formula of on- and off-premises for their business as consumers strive for convenience, but continue to look to the social escape that restaurants provide. Employment opportunities abound. Healthy, sustainable options increase alongside changing alcohol preferences.

2020 159

2020 Influencer Point of Sale Food Safety 159

Modern Restaurant Management

JANUARY 15, 2020

“From a bigger-picture perspective, what we continue to see is an industry crippled by declining traffic but continues to experience guest check growth large enough to drive some small positive sales movement. 58 percent of restaurant companies said recruiting difficulty increased for restaurant managers. percent in 2018).

2020 92

2020 Point of Sale Online Ordering Consumer Goods 92

7 Shifts

SEPTEMBER 19, 2019

Every great restaurant has many parts that contribute to its success: delicious food, excellent customer service, an inviting atmosphere, and competent staff. As a restaurant manager, your job is to juggle several responsibilities—from managing employees and controlling costs to creating staff schedules and boosting revenue.

Management 284

Management Management 2019 Employee Relations 284

7 Shifts

NOVEMBER 3, 2022

My managers also used code names based on menu items to “rate” female customers. Your next step is to signal to your staff (and customers) what you stand for. Speaking of behaviors you won't tolerate, make it clear to your staff, vendors, and customers that any harassment won't be tolerated. Set core values.

Leadership 195

Leadership FOH BOH Website Management 195

Modern Restaurant Management

FEBRUARY 18, 2020

” Their answers touched on a variety of subjects including AI, virtual reality, virtual kitchens, staffing and retention, social media marketing, sustainability and third-party delivery. Elo’s Sonal Apte, vice president of retail and hospitality. Christopher Baron of RedBaron Consulting.

Mobile Ordering 212

Mobile Ordering Front of House Fast Casual Customer Service 212

Apicbase

FEBRUARY 29, 2024

71% of restaurant customers prefer to order food delivery directly from the restaurant rather than using third-party apps. 85% of operators use POS data to engage with customers via text or email, while 60% use it for their loyalty programs. million tons in 2020 and 12 million tons in 2021. That’s 4% more than the previous year.

2024 52

2024 Operations 2023 Loyalty Program 52

Hot Schedules

MAY 10, 2021

The quick bursts of high traffic and heavy volume require maximum hours, manpower and attention to a great guest experience. Employee referrals are actually the best source of seasonal hiring (and frankly, hiring in general). Social Media. You guessed it – social media. Finding skilled talent isn’t easy.

Hiring 147

Hiring Training Mobile Ordering Coaching 147

ExactHire - Restaurants

OCTOBER 13, 2021

If you’re like most recruiters, you’ve researched the best jobs sites and you’re capable of writing killer job ads that get job seekers’ attention. Why Your Employer Brand Is Important Good employer branding in recruitment is the blueprint for attracting the attention of and creating a relationship with prospective candidates.

Recruiting 52

Recruiting Employee Relations Hiring Social Media 52

ExactHire - Restaurants

OCTOBER 13, 2021

If you’re like most recruiters, you’ve researched the best jobs sites and you’re capable of writing killer job ads that get job seekers’ attention. Good employer branding in recruitment is the blueprint for attracting the attention of and creating a relationship with prospective candidates. Why Your Employer Brand Is Important.

Recruiting 52

Recruiting Employee Relations Hiring Social Media 52

Modern Restaurant Management

SEPTEMBER 14, 2021

TEAM Schostak Family Celebrates Anniversary and Employees. TEAM Schostak Family Restaurants (TSFR) is celebrating its 40th anniversary along with the anniversaries of employees that have been with the company for 20 years or more. “We know that seismic changes continue to take place within the food and media industries.

Food 153

Food Tip Distribution Guest Recovery Food Safety 153

Apicbase

JUNE 16, 2023

From customer satisfaction to profitability, there are countless metrics that restaurant owners and managers should track to gain a better understanding of their operations. You can collect this data through various channels, including point-of-sale (POS) systems, accounting software, customer feedback surveys, and social media reviews.

Point of Sale 52

Point of Sale Inventory Waste Employee Relations 52

Modern Restaurant Management

AUGUST 28, 2020

A unique partnership with the James Beard Foundation (JBF) complements the launch of the film through a custom mentorship program, presented by KitchenAid, developed to advance women in culinary arts and support the industry at large as it rebuilds.?. “You watch it and you walk away from it and it feels honest and real. Plamondon, Sr.

Allergens 116

Allergens Kitchen Safety Guest Recovery Customer Service 116

Modern Restaurant Management

DECEMBER 31, 2019

We believe we will continue to see improvements in business models and technology that will advance the delivery experience for target audiences including logistics, restaurants and especially the consumer. 2020 will see investment increases in restaurants that operate without an onsite diner experience. Enter dark kitchens.

2020 134

2020 Kitchen Safety Consumer Goods Point of Sale 134

Modern Restaurant Management

JULY 27, 2020

When there's a major outbreak, Yelp data suggests it negatively impacts consumer interest in businesses where social distancing may be harder to enforce. Meanwhile, grocery related businesses are on the decline as people spend less time at home. Ghost Kitchen Franchise Model.

Franchise 142

Franchise Franchising Mobile Ordering Kitchen Safety 142

EATER

AUGUST 21, 2020

Peter Meehan’s transgressive vision helped redefine food media with the groundbreaking Lucky Peach , and later transformed the LA Times ’s food coverage. Social media has driven much of this reckoning by providing a space for rank-and-file editors and writers to speak out.

White Paper 145

White Paper Social Media Magazine Back of House 145

Modern Restaurant Management

JUNE 8, 2020

. … “Our focus will now shift toward achieving similar bipartisan results in the Senate because enacting these PPP changes will help restaurants get the relief they need to get employees back to work and the industry on the path to recovery.”

Guest Recovery 134

Guest Recovery Food Safety Employee Relations Mobile Ordering 134

Black Box Intelligence

NOVEMBER 1, 2021

Not only is turnover rising for all employees, the percentage of new hires that leave the company within the first 90 days of employment is also increasing. Check out the full “The Post Pandemic Restaurant Employee” whitepaper here. . Most respondents believe that the guest experience will also improve. .

Fast Casual 84

Fast Casual Guest Recovery Fine Dining Point of Sale 84

Modern Restaurant Management

FEBRUARY 21, 2020

Nominees for more than 50 awards categories, including Restaurant and Chef, Restaurant Design, and Media will be announced. Ebisu Ramen and Sushi – Chef Soon Choi is bringing his many years of experience as head chef at Sushi Den to Junction. The event will take place at 10:00 A.M. ET and will be streamed live online.

Brewery 113

Brewery Design Food Supply Equipment 113