Modern Restaurant Management

MARCH 23, 2020

Hyper-connectivity and lifestyle trends will continue to influence and alter consumer behavior. Goods on the Go : Mobile order-ahead has quickly gone from a new phenomenon to a key differentiator as restaurants and customers alike enjoy its benefits.

Technology 398

Technology Loyalty Program Customer Experience Mobile Ordering 398

Modern Restaurant Management

NOVEMBER 16, 2021

Cloud-based restaurant management software solutions enable food service operators to access everything from personnel to payments to back-of-house operations and incorporate loyalty programs from any channel the customer uses in real-time. Same thing with locations – which ones are turning a profit or are draining the budget?

Customer Experience 508

Customer Experience Operations Loyalty Program Front of House 508

Modern Restaurant Management

DECEMBER 20, 2023

.; Co-founder, Carbonate Looking back at 2023, I witnessed a significant shift in how restaurants approach loyalty programs. Customers displayed a pronounced preference for flexibility, seeking the capability to modify loyalty programs in response to evolving consumer trends and demands.

2023 492

2023 Loyalty Program Mobile Ordering Consumer Goods 492

Modern Restaurant Management

MAY 31, 2022

Big data may seem like a tech-savvy buzzword, but it's a hot topic of conversation for a good reason. There's no denying that manual restaurant reporting can be time-consuming. For example, basic point of sale (POS) systems or integrated restaurant management systems are useful digital tools that enable data reporting.

Point of Sale 491

Point of Sale Download POS Customer Experience 491

Modern Restaurant Management

MARCH 11, 2025

When the pandemic shifted consumer behavior overnight, off-premise became mission-critical, and at Olo, we were grateful to support restaurants as they navigated unprecedented challenges. Now that need is less, so I'm finding other ways to help my neighbors, who have been so good to me all these years.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

Modern Restaurant Management

DECEMBER 21, 2022

As brands place emphasis on creating a meaningful guest experience, robotics companies offering tools such as tech-enabled order taking or serving, should stop calling themselves ‘robotics’ as it will likely steer some operators, consumers and investors away. Invest in technology and help where you do not have expertise.”

2023 493

2023 Loyalty Program Mobile Ordering Customer Experience 493

7 Shifts

DECEMBER 17, 2020

Customer retention is important because it measures how good your restaurant is at making your customers happy and bringing them back in the door (or ordering delivery). To make sure you are successful, give them a good reason to. For full-service restaurants, many POS or reservation systems can also help collect data for you.

Loyalty Program 370

Loyalty Program Social Media Email Marketing Customer Service 370

ChowNow

MARCH 21, 2025

With 52% of consumers saying that ordering out is essential to their lifestyle, every restaurant that wants to stay competitive must offer delivery. These orders can be directly sent to your POS or kitchen printer, depending on your setup. Is your staff struggling to juggle multiple tablets, leading to slower service and mistakes?

Delivery 195

Delivery Operations Food Online Ordering 195

Modern Restaurant Management

AUGUST 17, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features consumers' dining desires, the power of personalization and the untapped opportunity in localized marketing. COVID-19 Consumer Dining Trends. Mixed take-out bag. Restaurants vs. delivery services. Supporting local.

2020 493

2020 Mobile Ordering Loyalty Program Food Safety 493

Cheetah

JANUARY 13, 2022

Restaurants, retailers and airlines have been using loyalty programs to drive revenue for nearly three centuries. From their humble, though ingenious, beginnings as copper tokens and stamps, through the era of credit card clubs, to today’s mobile apps, loyalty programs have become indispensable marketing tools.

Loyalty Program 148

Loyalty Program Mobile Ordering Airlines Merchandise 148

7 Shifts

OCTOBER 22, 2024

Nowadays, running a successful restaurant takes more than great food and good service. Use data from your POS system, online ordering platform, or loyalty program to divide your customers based on factors like their dining frequency, preferences, or location. Plus, you don’t need professional equipment.

Book 195

Book Marketing Email Marketing Social Media 195

Modern Restaurant Management

AUGUST 5, 2020

TouchBistro acquired Boston-based TableUp, a provider of loyalty and marketing solutions for the restaurant industry. and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. ” Tyga Bites Launches.

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

Modern Restaurant Management

JANUARY 31, 2024

The website is one part of it, but it’s also about maintaining an active social media presence, offering a loyalty program, and investing in ongoing marketing campaigns. Labor : From a labor standpoint, 2023 was a relatively good year for operators.

Online Ordering 508

Online Ordering 2024 Website Management 2023 508

Modern Restaurant Management

FEBRUARY 18, 2020

In essence, this shift should lead restaurants to embrace the idea of maintaining a truly “intelligent” smart kitchen, one that will be tech-equipped to continue evolving with consumer demands. Guests will demand a personalized journey when food is delivered to their door. Christopher Baron of RedBaron Consulting. Reduce theft.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

MARCH 11, 2020

” Andrew Jhawar, Senior Partner of Apollo and Head of the Consumer & Retail industry group, added, “We are pleased that Smart Foodservice will be able to thrive with a strong complementary partner in US Foods. Two-Hens Growth Fueled by Accelerator Program. A comprehensive training program. Brands Join DDK.

Bar 386

Bar Cash Management Loyalty Program Point of Sale 386

Modern Restaurant Management

NOVEMBER 27, 2024

Bringing Back Brand Loyalty : To keep customers coming back, operators are reframing the idea of value in their loyalty programs. Reframing Restaurant Loyalty : With profit margins still slim, discount-based loyalty programs are no longer a sustainable option for operators.

2025 221

2025 Loyalty Program Back of House 2024 221

Modern Restaurant Management

JUNE 24, 2020

When paired with other products like Square Marketing and Square Loyalty, sellers can strengthen customer relationships, create open lines of communication, and incentivize patrons to keep coming back. Visa is working with a range of partners to increase the number of locations where consumers can tap their contactless card or mobile phone.

Guest Recovery 539

Guest Recovery Kitchen Safety Mobile Ordering Food Safety 539

Modern Restaurant Management

APRIL 14, 2020

In addition to the latest resources on COVID-19 restaurant and employee recovery programs, RestaurantsAct.com offers a brand new, industry-first interactive map of each state, District of Columbia and Puerto Rico. Qu responded by bundling its enterprise cloud POS into an all-digital, online-only ordering package called OrderUP.

Online Ordering 530

Online Ordering Back of House Small Business Customer Service 530

Modern Restaurant Management

DECEMBER 31, 2024

Those priorities include increased marketing and sales efforts alongside new benefits and programs to attract and retain staff. For shifting consumer preferences, 34 percent expect more takeout and delivery in 2025, 28 percent expect greater demand for healthier options, and 24 percent expect less frequent dine-in visits. Franchise 2.0:

Franchise 221

Franchise Franchising 2024 Mobile Ordering 221

7 Shifts

OCTOBER 9, 2019

Engage your Customers with Loyalty Programs Restaurant loyalty programs have come a long way from the days of the “10 stamps on a business card = 1 free beverage” system. There are a few things you can do to take your loyalty program to the next level.

Loyalty Program 284

Loyalty Program Marketing Social Media Mobile Ordering 284

Modern Restaurant Management

MAY 27, 2020

In this edition of MRM News Bites, we feature the Takeout For Good Effort on June 2 and a host of products designed to help restaurants keep guests and staff safer as they reopen. Takeout For Good. GroupRaise is inviting restaurants across the country to join their Takeout For Good initiative happening on June 2.

Food Safety 441

Food Safety Kitchen Safety Mobile Ordering Guest Recovery 441

7 Shifts

OCTOBER 22, 2024

72% of American consumers prefer to do business with companies that share their values both in the retail and restaurant industries. The good news is there are plenty of ways to engage in local marketing, both online and offline. This can help build trust and loyalty among residents who appreciate businesses that give back.

Marketing 195

Marketing 2025 Social Media Email Marketing 195

SpotOn

JUNE 17, 2025

82% of consumers said they plan on ordering delivery from a restaurant if they can afford it, while 51% say ordering takeout from a restaurant is essential to their lifestyle. 95% of restaurant operators say guests are more value-conscious, while 61% of customers say loyalty offerings are an important when choosing a restaurant for delivery.

Online Ordering 86

Online Ordering Ordering Website Management Point of Sale 86

7 Shifts

FEBRUARY 8, 2024

The ripple effects of the pandemic continue: the National Restaurant Association finds that off-premises dining continues to happen much more frequently than before, with 66% of consumers more likely to order takeout in 2023 than they were before the pandemic. Get a Demo 6. RUN Powered by ADP ADP's RUN is another payroll option used by SMBs.

Management 367

Management Management Operations Mobile Ordering 367

7 Shifts

AUGUST 18, 2021

Show them you value their loyalty by remembering their name or striking a conversation over a topic you've previously chatted about. Small gestures like these will make your service go from good to great. According to BrightLocal , 85% of consumers trust online reviews as much as personal recommendations. Digital Loyalty.

Customer Service 369

Customer Service Customer Experience Online Ordering Loyalty Program 369

7 Shifts

FEBRUARY 8, 2024

The ripple effects of the pandemic continue: the National Restaurant Association finds that off-premises dining continues to happen much more frequently than before, with 66% of consumers more likely to order takeout in 2023 than they were before the pandemic. Get a Demo 6. RUN Powered by ADP ADP's RUN is another payroll option used by SMBs.

Management 352

Management Management Operations Mobile Ordering 352

7 Shifts

JUNE 13, 2022

Customer loyalty has come a long way from the paper punch card. Now it seems like every restaurant has their own app, their own loyalty programs , and their own way to reward customers and keep them coming back. And we're talking all things customer loyalty tech. Loyalty programs benefit everybody. “I

Loyalty Program 195

Loyalty Program Customer Experience 2014 Back of House 195

Modern Restaurant Management

APRIL 2, 2020

Rally for Restaurants is a grassroots movement built to support local restaurants and stimulate cash flow by encouraging consumers to order takeout and delivery so the foodservice community can count on the income to keep their businesses running. CHART, a non-profit association, is accepting donations to offset the cost of this program.

Employee Relations 516

Employee Relations Healthcare Online Ordering Customer Service 516

Modern Restaurant Management

JUNE 12, 2020

Through this program, Dunkin’ franchisees have the opportunity to offer their restaurant employees an affordable, flexible and supportive pathway to an associate or bachelor’s degree from SNHU. Taffer’s Tavern has its eyes set on bringing its bar fare andbeverage program to D.C. ” Showing Support. .”

Franchise 420

Franchise Franchising Food Safety Kitchen Safety 420

Lavu

JUNE 26, 2025

70% of consumers would rather order from a custom app than a third-party app, via Hospitality Tech. 25% of consumers spend more on off-premise orders. Beyond the basics, customers also appreciate the ability to see pricing clearly, including specials or loyalty app pricing seamlessly integrated. 13% of total U.S.

Mobile Ordering 78

Mobile Ordering Food Order 2025 Ordering 78

Modern Restaurant Management

MARCH 16, 2020

tariffs on goods from China. Rakuten Ready’s ROI Study found that most consumers thought ordering in person or using the drive-thru would be fastest. Of consumers surveyed, 75% reported skipping a long line is the top reason they would use Order for Pickup. ports covered by Global Port Tracker handled 1.82 That was up 5.7

Mobile Ordering 305

Mobile Ordering Online Ordering Point of Sale POS 305

Lavu

JUNE 20, 2025

Below, we share some of the best, most useful restaurant technologies to improve sales and streamline time-consuming tasks (like recording temperature). The good news is that now you can. That’s not the only good thing about a digital ordering system. Honeygrow is the first company to try this technology with restaurants.

Technology 78

Technology 2025 Online Ordering Fast Casual 78

7 Shifts

OCTOBER 31, 2022

A good operator looks back on their Business Plan on a monthly or quarterly basis to gauge where they are in terms,” says Mark Moeller, president, and owner of The Recipe of Success , a national restaurant consulting firm. Are they an island, or do they have good connections? Investors want to see that you have good people around you.

Point of Sale 397

Point of Sale Back of House Document Download 397

7 Shifts

FEBRUARY 7, 2024

The first technologies that restaurants often invest in are cloud-based point of sale (POS) systems and payroll processing. A wide-ranging industry report from Toast included a section on restaurant technology trends, noting that 82% of restaurants were using a POS, followed by 56% using payroll software. is possible with a great POS.

Technology 312

Technology Mobile Ordering Social Media Online Ordering 312

ChowNow

SEPTEMBER 9, 2024

From a Sprout Social survey , 68% of consumers say they use social media to learn about products and brands. According to Epsilon research , 80% of consumers are more likely to make a purchase if a brand offers personalized experiences. If your marketing efforts are focused on increasing loyalty, this is a great KPI to measure.

Marketing 195

Marketing Email Marketing Social Media Loyalty Program 195

Focus POS

NOVEMBER 8, 2022

Blackhawk Network is reporting that consumers are planning on spending nearly half of their holiday budget on gift cards. In addition to saving your customers the stress and hassle of end-of-year shopping, gift cards are good for your business. Gift cards also increase customer loyalty. Just sing it quietly. Contact us today.

Loyalty Program 78

Loyalty Program Consumer Goods Customer Experience Download 78

Modern Restaurant Management

DECEMBER 13, 2019

The new brand aims to fill a gap in the restaurant space by focusing on freshly-made breakfast foods and beverages with speed and convenience in mind, directly addressing a growing consumer demand in densely populated city centers. Grab-and-go salads and wraps, freshly-baked goods and more. Ordermark Adds Head of Innovation.

Mobile Ordering 251

Mobile Ordering Catering POS Online Ordering 251