Modern Restaurant Management

NOVEMBER 12, 2024

In a time where restaurants are challenged by rising costs and labor constraints, the rise in severe weather adds another challenge that owners and managers must plan and solve for to protect people and assets. In situations with power outages and cellular disruptions, restaurants may struggle to operate and communicate.

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Training Communication 2025 2024 473

The Rail

MARCH 31, 2025

By Jose Chavez, Contributor Managing multiple locations is tough in the restaurant business. Communication is hard when multiple locations can get teams and office spaces out of sync. This uncertainty makes it hard to hit organizational goals, communicate consistently, and build a company culture across multiple locations.

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Technology Management Management Operations 130

Modern Restaurant Management

APRIL 23, 2025

From over-serving intoxicated guests to improperly checking IDs, restaurants can face serious legal, financial and reputational consequences for failing to effectively manage their liquor liability risks. Consider the following best practices for managing liquor liability in restaurants: 1. Forty two states in the U.S.

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Serving Restaurant Law Employee Relations Insurance 377

Modern Restaurant Management

DECEMBER 1, 2021

When it comes to equipment that helps your restaurant run more efficiently, you’ve probably encountered phrases like “add this to your technology stack” or “these solutions will help simplify your restaurant.” Let’s review how restaurant technology can assist you with your daily operations.

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Technology Front of House Back of House Point of Sale 508

Modern Restaurant Management

OCTOBER 5, 2021

Advancements in AI-driven labor management solutions, accelerated by the pandemic, can not only help alleviate overburdened employees by streamlining operations, but it can also transform the service industry’s labor approach beyond the current shortage. But not all hope is lost.

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Modern Restaurant Management

NOVEMBER 14, 2024

The most popular reasons businesses are implementing these intelligent virtual hosts is to ensure that restaurants never miss a booking opportunity and proactively manage their online reputation. Call recording and transcript summaries are logged, including any exact facts of the call that are necessary to the operation.

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Reservations Online Ordering Loyalty Program Book 448

ChowNow

FEBRUARY 13, 2025

Most of the restaurant technology tools operators use every day were first introduced years ago, but it wasnt until the 2020 Tech Boom, brought on by COVID-19, that widespread adoption became essential. But first, lets look at how to choose the right technology for your restaurant. Look into AI-driven scheduling and automation tools.

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2025 Technology Loyalty Program Mobile Ordering 195

Modern Restaurant Management

APRIL 15, 2020

As a restaurant owner or manager, do you find yourself getting caught up in the intricacies and not being able to focus on aspects that matter? Whether it’s inter-team communication, improving table turnover, or reducing waste – an efficiently run restaurant results in an increase in sales and revenue. Material Handling.

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Technology Food Supply Kitchen Safety Waste 551

Modern Restaurant Management

SEPTEMBER 15, 2020

But, those that embrace technology will be best equipped to weather the pandemic. Here are three ways to leverage technology for restaurant re-openings: 1. Restaurants must boost awareness of their brand and its new health and safety standards in their local communities. No-Touch Menus.

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Technology Guest Recovery Kitchen Safety Social Media 600

Modern Restaurant Management

OCTOBER 29, 2024

In fact, 74 percent of online adults say they want to be able to communicate with businesses in the same way they communicate with friends and family through messaging 1. Today’s digital consumers want more than one-way messaging. This is where social media is uniquely positioned to help restaurants win big.

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Marketing Advertising 2024 2023 447

Modern Restaurant Management

JUNE 15, 2021

By improving customer loyalty and increasing revenue through the smart use of technology from the public-facing part of the business all the way to the back-of-house prep, sourcing, and staffing. Lavu, the restaurant technology services company, estimates 42 percent of food purchases are made online.

Technology 508

Technology Loyalty Program Front of House Online Ordering 508

Modern Restaurant Management

JULY 8, 2020

We were greeted by the manager of the restaurant and shared with him the concept of contactless dining, an experience where dine-in guests can view menus, order, and pay directly from their mobile phones. A second of silence passed before the manager’s response: ”You mean people will use their phones at the table?

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Modern Restaurant Management

MARCH 20, 2025

The challenges can be overwhelming, from managing multiple orders to coordinating staff and ensuring timely deliveries. You’re handling inventory, coordinating staff, and managing delivery routes, but everything seems to take twice as long as it should. Growing a restaurant or catering business is no small feat.

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Modern Restaurant Management

OCTOBER 7, 2021

A growing number of restaurants are embracing technology to run their operations and prepare themselves for the challenges of the ‘new normal. Innovation is needed in several areas, including: Staff management. Staff Management. Using technology to streamline workflows is one solution to this problem.

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Technology Operations Food Safety Kitchen Safety 492

Modern Restaurant Management

MAY 19, 2025

Technology moved from being a support system to a core pillar of daily operations. Restaurants transitioned from reactive to proactive management, from disconnected systems to unified platforms. Line cooks, servers, and managers are leveraging tools that reduce friction and empower better service.

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Hospitality Front of House Back of House Food Order 305

Modern Restaurant Management

DECEMBER 30, 2024

After a year defined by the rapid adoption of AI and other technologies, not every new tool has shown promise. It’s time to stop chasing the latest trends and double down on strategies that ensure technology and operations seamlessly work together to improve customer satisfaction.

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2025 Dine-in Mobile Ordering Customer Experience 450

ChowNow

MARCH 14, 2025

In this guide, youre going to learn: The key components of effective restaurant operations management Common challenges restaurant owners face (and how to solve them) Best practices to run a more efficient and profitable restaurant Lets explore what it takes to manage restaurant operations like a pro.

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Operations Management Management Front of House 195

Modern Restaurant Management

JANUARY 24, 2022

Thanks to restaurant technologies, it’s possible to not only deliver a superior customer experience — the crux of hospitality — but also take things to the next level. Thankfully, restaurant technologies can play a dual role. Unfortunately, the idea of hospitality is often misunderstood in restaurant management.

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Technology Front of House Back of House Online Ordering 558

Modern Restaurant Management

NOVEMBER 22, 2024

According to a new survey , 61 percent of frontline retail and restaurant managers say this year’s talent isn’t as skilled and experienced as in previous years – but there could be operational barriers at play, keeping the best workers from even clicking ‘apply.’

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Modern Restaurant Management

MAY 14, 2025

Clear Communication Maintain open and transparent communication channels where employees can freely express concerns or ideas. Financial Wellness Support Offer financial wellness resources to help employees manage theirassetseffectively. Encouragetheuse of freefederal andstate programs.

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Serving Workshop Education Training 373

Modern Restaurant Management

MARCH 21, 2023

Many brands have been experimenting with new technology to help reduce the demand for labor and combat recent price inflation. We’ve been tracking how a recession would affect the QSR industry and looking at what role technology can play in lowering the cost of employment.

Technology 474

Technology Consumer Goods Supplies Waste 474

Modern Restaurant Management

MAY 11, 2022

Accurate inventory management is crucial to running a successful business because it directly impacts a company’s bottom line and is key to maximizing profits. Built by a former Subway franchisee, GoVentory automates the inventory management process by utilizing GS1 Standards to achieve optimal supply chain visibility.

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Inventory Management Management Food Supply 547

Modern Restaurant Management

SEPTEMBER 11, 2023

Fortunately, the latest advances in AI technology may keep the lights on for restaurants facing staffing shortages, while also helping these businesses run more efficiently and obtain more customers. Kitchen Operations AI-powered systems can streamline kitchen operations by automating processes and improving communication.

Technology 538

Technology Seasonal Menu Online Ordering Customer Service 538

Modern Restaurant Management

FEBRUARY 28, 2023

What can restaurant owners and managers do to better engage workers and increase retention in the long run? 1: Simplify Communication The restaurant business can be very demanding and stressful, especially when there are so many guests to serve, and you’re chronically short-staffed.

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Management Management Food Safety Communication 493

Modern Restaurant Management

JANUARY 29, 2025

Retailers : Grocery stores have responded by imposing purchase limits on eggs to manage supply. Advanced Inventory Management : Utilizing data-driven forecasting tools allows businesses to anticipate fluctuations and adjust procurement strategies accordingly. Bakeries and breakfast-focused establishments are particularly vulnerable.

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Supplies Pricing Food Supply 2025 373

Modern Restaurant Management

DECEMBER 13, 2021

Over the last 18 months, restaurants have managed incredibly difficult challenges, primarily driven by having to operate with new, constantly evolving safety guidelines. Proactive communication and transparency is essential to managing the diner experience. At Arepitas in Round Rock, TX, Yelp user Emely T.

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Management Management Seasonal Menu Customer Experience 474

Modern Restaurant Management

SEPTEMBER 13, 2023

Scheduling employees is one of the most time-intensive tasks for restaurant managers. The ongoing volatility of customer behavior coupled with manual schedule development creates headaches for managers, especially with ongoing staffing shortages.

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Management Management Customer Experience Communication 520

Modern Restaurant Management

APRIL 21, 2022

Davis, a restaurateur with a background in data science and technology, knew there was a better way to see and manage restaurant finances in real-time and Phillips’ background building concepts for Bloomin’ Brands became a combination to develop their software, which now services more than 3,000 restaurants.

Technology 493

Technology 2005 Mobile Ordering Point of Sale 493

Modern Restaurant Management

MAY 3, 2021

The not-so-simple trick is doing so while remaining committed to providing clear communications and amplifying an exceptional consumer experience at every touchpoint. With that in mind, we look at four technology-driven measures that are here to stay. Digital Menu Boards. Automated Safety.

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Technology Mobile Ordering Kitchen Safety Food Safety 493

Modern Restaurant Management

SEPTEMBER 1, 2021

The trends the industry had in 2019 toward improved tech stacks, better reporting, and streamlined operations can’t wait any longer, and restaurants are finding the budget to put toward technology again. With uncertainties still on the horizon, why are restaurants choosing to invest in upgraded technology now?

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2021 Kitchen Safety Food Safety Inventory 612

Modern Restaurant Management

APRIL 5, 2023

Through communication with the customer, whether that be in person or through technology, situations can be remedied—stopping negative reviews before they happen. If something is not up to your expectations, you can text us or ask to speak to a manager. The key is understanding your customers and their expectations.

Technology 445

Technology Social Media Customer Experience Communication 445

Modern Restaurant Management

DECEMBER 27, 2024

These programs, supported by smart technology and AI, can help you deliver meaningful value to your guests and build lasting relationships. Integrate Loyalty Programs and Marketing Technology Disconnected systems can create inefficiencies and make it harder for you to deliver a seamless guest experience. Transparency is key.

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2025 Loyalty Program Email Marketing Customer Experience 275

7 Shifts

JANUARY 26, 2022

Are you managing one location (or several) of a multi-unit restaurant business? One of the biggest challenges that comes with multi-location restaurant ownership is managing teams across locations. Regulations, red tape, and disconnected technology make staff management in a restaurant group or franchise difficult and time-consuming.

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Management Management Restaurant Law Hiring 459

Modern Restaurant Management

JANUARY 30, 2025

” To discuss the firm's growth, the evolution of food marketing and its future, Modern Restaurant Management (MRM) magazine reached out to Alan A. Ensuring alignment on business goals while preserving family harmony requires open communication and a shared vision for the company’s success.

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Social Media Innovation Sustainability Marketing 386

Culinary Cues

MAY 21, 2023

Part One: THE GOOD, THE BAD, AND THE UGLY It is an underlying question for the ages: “Is technology good or bad?” So, the question we should be asking is: “Are we controlling technology or is it controlling us?” In all cases, we remain in control of the technology that serves as an effective tool.

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Technology Social Media Back of House Front of House 416

Goliath Consulting

FEBRUARY 29, 2024

In the dynamic world of culinary innovation, 2024 marks a pivotal year where technology intertwines with the art of dining. From streamlining operations to enhancing customer experiences, a plethora of cutting-edge technologies are reshaping the restaurant landscape like never before.

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2024 Technology Kitchen Safety Website Management 368

Modern Restaurant Management

SEPTEMBER 28, 2023

The fusion of technology and food service is transforming the way restaurants operate, enhancing customer experiences, and shaping the future of the industry. From the way we place orders to how they’re prepared, every facet of the food service sector is being touched by technology. billion and is expected to grow to $223.7

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Technology Online Ordering Mobile Ordering Customer Service 491