Modern Restaurant Management

JULY 16, 2025

” to reflect their marketing philosophy and experience in both sectors. But with my extensive experience in restaurants, I didn’t want to limit myself. I got support, and they gained real-world experience. It highlighted the critical need for strong communication and digital tools. It was a win-win.

Marketing 474

Marketing Social Media Email Marketing Back of House 474

Modern Restaurant Management

DECEMBER 31, 2024

“Through expansive experiences that inspire our guests paired with the ambiance of the space and the food on the plate, we’re setting new standards for the industry and creating truly spectacular moments for all who enter our restaurants and bars.” That’s where the NEXT Flavor Report comes in.

Beverage 450

Beverage 2025 Fine Dining Guest Recovery 450

Modern Restaurant Management

MARCH 3, 2025

For a deeper dive into brand messaging, strategy, and authenticity, creating unified guest experiences, and the orchestration of physical and experiential touchpoints, Modern Restaurant Management (MRM) magazine reached out to The Plaid Penguin’s Founder and Sir Idea Man Joe Haubenhofer. A strong restaurant brand goes beyond a logo.

Social Media 251

Social Media Customer Experience Email Marketing Loyalty Program 251

Modern Restaurant Management

FEBRUARY 27, 2025

Miami-based brand I Heart Fries teamed with Artist, Athlete, Activist, Celebrity Influencer Dylan Gonzalez to launch an international franchise expansion effort. Each country has its own rules and customer preferences, so we must be strategic. Experience is great, but notr equired. JA: Social media is huge for us.

Franchise 221

Franchise Franchising Social Media Influencer 221

ChowNow

FEBRUARY 28, 2025

Youre delivering a great dining experience, yet foot traffic remains inconsistent, online engagement is low, and new customers arent coming in as often as youd like. The problem isnt your food or serviceits visibility and customer engagementand were going to help you fix that. Optimize your Google Business Profile.

2025 195

2025 Email Marketing Social Media Loyalty Program 195

7 Shifts

NOVEMBER 14, 2024

There was a time when 70% of F&B employees didn’t receive training for customer service. Without the right training, even the best menu or ambiance can fall short due to poor service, leading to dissatisfied customers and lost revenue. A well-structured restaurant training program will let you turn this around.

Training 195

Training Kitchen Safety Food Safety Customer Service 195

The Rail

MAY 12, 2025

From logistics to marketing, staff communication to moving the kitchen, reopening a restaurant successfully is all about the details. Are you moving to provide a better customer base? This clarity also lets you communicate confidently with your team and customers, helping them buy into your vision for your restaurants future.

License 130

License Uniforms Social Media Customer Experience 130

ChowNow

MARCH 27, 2025

These metrics give you a clear picture of your delivery performancefrom order volume and customer retention to delivery speed and profitability. This might seem like a small detail, but it plays a big role in the overall delivery experience and significantly impacts customer experience. What Impacts Order Volume?

Delivery 195

Delivery Online Ordering Loyalty Program Food 195

ChowNow

APRIL 4, 2025

What people say about your restaurant online carries real weight, but the good news is that with a little strategy and a lot of consistency, you can influence the conversation and grow a steady base of glowing good reviews. Youre not just serving foodyoure managing impressions, experiences, and expectations, all in the digital world.

Management 195

Management Management Social Media Online Ordering 195

The Rail

MARCH 25, 2025

By Jordan Hayes, Contributor Relocating a restaurant is a major event that offers an opportunity to rebrand, refresh, and create excitement among your customers. A well-planned announcement not only reassures loyal patrons but also attracts new customers eager to explore your new location.

Social Media 130

Social Media Email Marketing Customer Experience Events 130

The Rail

DECEMBER 2, 2024

By Kateryna Reshetilo, Contributor Are you a restaurant owner looking for ways to keep up with the fast-changing demands of your customers? Today, more than ever, restaurants are turning to custom-built apps to improve convenience, streamline operations, and foster customer loyalty. If so, you’re not alone. from 2023 to 2030.

Delivery 147

Delivery Food Loyalty Program Food Order 147

ChowNow

FEBRUARY 12, 2025

Email marketing might not be as flashy as social media marketing, but for restaurants, its possibly the most effective way to stay connected with customers. Unlike social media platforms, where the algorithm overlords dictate who will and will not see your posts, emails go straight to your customers inboxeswhich they check daily.

Email Marketing 195

Email Marketing Marketing 2025 Online Ordering 195

The Restaurant Group

DECEMBER 1, 2024

Introducing new menu items is more than just adding dishes to your offerings—it’s about crafting an experience that captivates your guests and keeps them coming back for more. A well-planned new menu launch not only boosts customer engagement but also reinforces your restaurant’s brand identity.

Menu 88

Menu Social Media Loyalty Program Seasonal Menu 88

ChowNow

MARCH 19, 2025

But getting customers to order once isnt enough. With competition increasing and third-party apps controlling customer relationships, building loyalty requires a smarter approach. Customers now expect restaurants to offer takeout, and those that do it well can turn it into a powerful driver for long-term success.

Loyalty Program 195

Loyalty Program Email Marketing Back of House Food Order 195

Perfect Daily Grind

JUNE 15, 2025

Brands are forced to strike a balance between quality, value, and customer service. As third wave and specialty coffee proliferated in the late 2000s, the way that coffee brands communicated with their customers changed significantly. Print and offline marketing remain crucial tools. The impact of AI on SEO is most notable.

Marketing 150

Marketing Email Marketing Social Media SEO 150

The Rail

JANUARY 31, 2025

By Sierra Powell, Contributor In the busy world of restaurants, a chef's influence is fundamental in everything, from designing great cuisine to making sure the kitchen functions without problems during the busiest times. Ignorance of clear communication may readily result in uncertainty, delays, or uneven quality.

Management 130

Management Management Communication Leadership 130

ChowNow

APRIL 25, 2025

Its the sum of everything about your restaurant, from your menu design and decor to the tone you use when replying to comments on social media or greeting customers walking through the door. Its not just about looking good (though that is a part of it); its about creating an emotional connection that shapes the entire customer experience.

Mobile Ordering 195

Mobile Ordering Social Media Email Marketing Customer Experience 195

Perfect Daily Grind

JULY 22, 2025

In emerging markets like India, coffee consumption patterns are evolving rapidly as urbanisation and changing lifestyles create new demand for premium coffee experiences. The home remains the dominant coffee consumption location, a trend likely to persist as high coffee prices continue to influence consumer behaviour.

Sustainability 160

Sustainability Café Pricing Innovation 160

The Rail

JUNE 11, 2025

Look at your financials — steady profits, a loyal customer base , and strong staff retention are all signs of readiness. Customers expect the same quality, ambiance, and service they experienced at your first location. This includes everything from recipes and plating instructions to customer service protocols and cleaning routines.

Management 147

Management Management Equipment Hiring 147

Modern Restaurant Management

MAY 30, 2025

In recent years, consumer behaviors have drastically changed to now preferring delivery services and an increased willingness to pay a premium for a seamless experience. The data revealed that 60 percent of consumers surveyed prefer human staff versus AI-managed customer support, despite the potential for increased service efficiency.

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

Perfect Daily Grind

JULY 1, 2025

The reality is far more complex, and unless coffee businesses are willing to discuss the many factors influencing their prices, they risk alienating the very customers they rely on. Communicating value and building trust Price increases are rarely short-term. I spoke to Samantha Scoles at BRITA UK to learn more.

Pricing 93

Pricing Operations Café Consumer Goods 93

Lavu

APRIL 4, 2025

Personalized marketing helps restaurants connect with customers by tailoring offers and experiences to individual preferences. With 62% of consumers leaving brands that fail to personalize experiences , personalized restaurant marketing can increase revenue by 10-30%. favorite dishes, dining frequency).

Marketing 78

Marketing Loyalty Program Email Marketing POS 78

Lavu

JULY 4, 2025

In today’s fast-paced dining environment, quick-service restaurants are under pressure to serve more customers in less time—without sacrificing quality. As customer expectations rise, reducing wait times has become more than a convenience; it’s a competitive advantage. The impact?

2025 60

2025 Technology Mobile Ordering Loyalty Program 60

Black Box Intelligence

DECEMBER 5, 2024

Neither does your customer. Meanwhile, what actually matters to your customers is flying under your radar and its costing you big time. You’re looking at $20,000-50,000 per year for feedback from less than 2% of your customers that is likely not accurate in the first place. Probably your yoga studio. And they are on Every.

Coaching 78

Coaching Customer Service Restaurant Law Customer Experience 78

The Restaurant Group

JUNE 7, 2025

Restaurant food photography can transform your business, enhancing customer attraction and boosting sales significantly. Customers first eat with their eyes. Quality restaurant food photography helps attract more customers, increasing sales and customer satisfaction. Quality images also foster trust and loyalty.

Food 78

Food Social Media Tip Distribution Customer Experience 78

Perfect Daily Grind

JUNE 5, 2025

Given that supply chain actors in the Global North are largely in control of sensory assessment and scoring, these systems often favour them, failing to understand the flavour experiences of people in the Global South. We conduct our internal quality control using Q graders in Costa Rica and the US, but we never disclose scores to customers.

Pricing 87

Pricing Supplies Consumer Goods Influencer 87

The Rail

APRIL 2, 2025

A modern flooring design improves general dcor, creates a unique eating experience, and shows a dedication to quality. Thoughtful layouts, creative textures, and vivid materials combine to enthrall guests and revitalize the restaurant's character for long-lasting good influence.

Customer Experience 130

Customer Experience Sustainability Recycling Design 130

Restaurant Engine

JUNE 14, 2025

Execute a timely restaurant rebrand to refresh your restaurant and draw in new customers. If you do it poorly, you may waste time and money and even alienate loyal customers. If all those things are positive, you may find that refreshing your image revives customer interest in your restaurant. Who is your ideal customer?

Social Media 59

Social Media Email Marketing Website Management Uniforms 59

Modern Restaurant Management

NOVEMBER 1, 2024

Yelp highlights the top categories experiencing new business growth in malls, as they evolve beyond traditional retail hubs into dynamic, experience-first shopping centers. The Influence of Reviews HungerRush™ revealed how restaurant reviews significantly influence where people choose to eat.

Point of Sale 221

Point of Sale 2024 Mobile Ordering Consumer Goods 221

Paper Chase Accountancy

JUNE 2, 2025

Moreover, these tips significantly influence the accounting services of your establishment, necessitating careful management. Transparency : It promotes transparency, which builds trust among staff and customers. Experience : Opt for a professional with a strong background in the hospitality industry.

Tip Distribution 52

Tip Distribution Audits Cash Management Restaurant Law 52

Apicbase

JULY 16, 2025

Estimated Annual Revenue €30,000,000 Current Food Cost (33%) €9,900,000 Projected Food Cost with Apicbase (28%) €8,400,000 Annual Savings on Food Cost €1,500,000 Apicbase customers regularly report a 5–10 times return on investment (ROI) after a full rollout. The technology used influences whether people want to join or stay with a business.

Hospitality 52

Hospitality Back of House Front of House Technology 52

Paper Chase Accountancy

JULY 10, 2025

It involves a systematic process of understanding, anticipating, and influencing consumer behavior to maximize income, especially for perishable inventory like hotel rooms or airline seats. Right Customer: Who you’re selling to (e.g., Right Customer: Who you’re selling to (e.g., a standard room vs. a suite).

Hospitality 52

Hospitality Management Management Tourism 52

Paper Chase Accountancy

JULY 15, 2025

Selecting the right LA bookkeeping service requires consideration of industry expertise, experience, qualifications, and technological capabilities. Moreover, the value of customized financial reporting for businesses based in LA cannot be understated.

Audits 52

Audits Restaurant Law Document Customer Service 52

Modern Restaurant Management

AUGUST 3, 2021

As we return to in-person dining across the country, restaurants are facing yet another challenge: delivering an exceptional customer experience (CX) for guests who come with high expectations after more than a year stuck at home. The entire dining experience has changed in the wake of the pandemic. Here are some strategies.

Customer Experience 539

Customer Experience Social Media Email Marketing Online Ordering 539

Modern Restaurant Management

DECEMBER 4, 2023

Not much sours a customer’s perception of a restaurant as fast as unwieldy lines and long waits. As a result, the potential customer who just walked in also knows what to expect, automatically putting them at ease. Those who are forced to wait longer than expected are 18 percent less satisfied with their experience overall.

Customer Experience 506

Customer Experience Customer Service Technology Communication 506

7 Shifts

OCTOBER 1, 2024

They must also focus on creating memorable experiences for customers at every touchpoint. 60% of guests who have a positive experience are likely to dine at a restaurant more frequently. Knowing these customer experience factors can help you create a positive and welcoming environment that will keep guests coming back for more.

Customer Experience 397

Customer Experience 2024 Online Ordering Customer Service 397

Indoor Media

JULY 17, 2024

On top of it, the real estate market is also highly influenced by various factors such as economic conditions, demographics, interest rates, and government policies, making it a highly dynamic marketplace. When your target audience learns about the services that your business offers, they are more inclined to become a customer.

Marketing 78

Marketing Advertising Social Media Customer Service 78