Culinary Cues

JUNE 1, 2020

This is when leadership is most needed. Leadership is always important, but seems to be in critical need when we are in time of crisis. This is when people turn to either those with the title or those with a history of leadership. Leadership, real leadership comes from four actions: * What we hear. What we learn.

Leadership 81

Leadership Supplies Guest Recovery Small Business 81

Modern Restaurant Management

OCTOBER 17, 2019

The writer, speaker, leadership coach and 33-year veteran of Chick-fil-A, Inc., Allow them to develop leadership skills and show a path to leadership positions. They work as a team toward a common goal and they said the remarkable culture begins with Danny and has filtered through the leadership to the servers.

Coaching 315

Coaching Leadership Book Customer Service 315

Modern Restaurant Management

DECEMBER 16, 2024

However, restaurant operators may fear they can’t deliver true flexibility during a period of heightened demand, even with the addition of seasonal help. Cultural Reinforcement Managers and operators should encourage employees to avail themselves of flexible scheduling and other related benefits.

Hiring 251

Hiring Employee Relations Coaching 2025 251

Modern Restaurant Management

MAY 13, 2025

The Leadership Shift: How to Adapt and Engage Gen Z in Hospitality Every generation faces its own set of stereotypes. Instead of “tough love,” frame feedback as coaching. If they struggle with teamwork, create structured moments for in-person engagement like pre-shift meetings, team check-ins, and leadership shadowing.

Leadership 282

Leadership Hospitality Coaching 2024 282

Culinary Cues

JULY 15, 2024

This is a disease that lies dormant in many people just waiting to take over their every being if those in positions of leadership allow it to. In other words – when a restaurant is not working as it should, start by looking at leadership and how they approach the business and the people within. Make this your benchmark.

Leadership 473

Leadership Food Truck Employee Relations Training 473

Modern Restaurant Management

SEPTEMBER 13, 2023

Regardless of how long employees intend to stay in a role — whether a seasonal job or a more permanent passion—restaurant operators have a common goal to keep staff happy, productive, and loyal. Higher Pay Helps but Empathy can Pay Dividends So, what can restaurant operators do to minimize employee churn?

Management 476

Management Management Coaching Front of House 476

Modern Restaurant Management

MAY 6, 2025

How operators can reduce risk with better documentation, consistent policies, and stronger training. Here’s what every restaurant operator needs to know. Train Managers to Handle Terminations the Right Way One of the most powerful things you can do is coach your leaders on how to terminate professionally. If not, pause.

Document 251

Document Leadership Coaching Restaurant Law 251

Modern Restaurant Management

SEPTEMBER 3, 2020

To further emphasize creativity in the kitchen, Ocean Prime encouraged its associates to compose a seasonal pairing menu through an immersive leadership development program. Pacific Halibut paired with Kali Hart Chardonnay by Talbott. Peaches and Cream compote paired with J Brut Sparkling Rose by J Vineyard.

Marketing 474

Marketing Seasonal Menu Leadership Coaching 474

Culinary Cues

AUGUST 31, 2020

In all cases, there will be a re-shuffling of priorities driving changes to the profile of the “best candidate” for the leadership position in the kitchen. This is where you need to be. [] POWER vs. LEADERSHIP. “I This is how a team operates. [] INADEQUATE FOCUS ON COST. “My

Leadership 472

Leadership Point of Sale Training Coaching 472

Modern Restaurant Management

FEBRUARY 28, 2020

Zagat Stories was created and is produced in-house by Zagat under the leadership of CEO Chris Stang, Zagat Editor-in-Chief, Hillary Reinsberg, Zagat Stories Editor Chris Mohney, who recently joined the company after past editorial leadership positions at Serious Eats, Culture Trip, and Tumblr, and Zagat Creative Director Nick Bilardello.

Coaching 419

Coaching Point of Sale Customer Experience Retail 419

Culinary Cues

FEBRUARY 8, 2020

It is the team behind the chef that makes a successful restaurant; it is the team that executes the chef’s vision; and it is the team’s focus that allows the chef’s cost consciousness to result in a financially successful operation. Building pride in team is a foundational requirement of leadership and coaching. BE CONSISTENT.

Loyalty Program 582

Loyalty Program Communication Training Coaching 582

Culinary Cues

OCTOBER 3, 2024

So, here are the 21 rules that, from my experience as a chef, should apply: [] LISTEN MORE, TALK LESS The first key to great leadership is to listen to others first. What rules or laws are most significant for them and how might their commitment to them impact on those workhorse cooks, dishwashers, restaurant servers, and the like?

Coaching 447

Coaching Restaurant Law Training Article 447

Modern Restaurant Management

JANUARY 25, 2023

At my restaurant development and investment firm Full Course, we work with emerging brands to develop leadership, optimize business practices and ultimately provide financial investment for expansion. Supporters might be able to volunteer their time, provide coaching or give referrals for potential investors.

Point of Sale 519

Point of Sale Coaching Social Media Take-out 519

Modern Restaurant Management

APRIL 13, 2021

Greenberg started his career as a professional speaker and leadership coach. On this episode of The Main Course , host Barbara Castiglia gets insights from franchise expert, speaker, and author of The Wealthy Franchisee, Scott Greenberg. For the next 10 years, he ran Edible Arrangements stores.

Franchising 450

Franchising Franchise Coaching Leadership 450

Modern Restaurant Management

MARCH 27, 2024

Retaining quality staff members is always a key challenge for restaurant operators. Greenberg is an internationally recognized speaker, author and coach with franchise clients that include McDonalds, Great Clips, GNC, RE/MAX, Smoothie King, Global Franchise Group and many more.

Coaching 275

Coaching Franchising Franchise Book 275

Embrace the Suck

JANUARY 13, 2021

Now, before you say, “ But Coach, you are an anomaly and my situation is different.” I have coached thousands of independent restaurant owners like you to seek that elusive state of finally breaking free from your restaurant running you. Now, you might say, “But Coach, I do trust my team!” Not always.

Coaching 360

Coaching Back of House Front of House Take-out 360

Modern Restaurant Management

MARCH 10, 2020

” The cashless multi-vendor open-air gastronomic market has two locations in Prague, and a total of 34 independently operated restaurants, bars and retailers. As the world braces for a pandemic, Lavu leadership recognizes the potential for restaurant closures. Eat healthier.”

Kitchen Safety 516

Kitchen Safety Food Safety Cash Management Food Supply 516

Embrace the Suck

JUNE 18, 2021

Despite the hurdles, many restaurant owners and operators believe that as long as they’re making money, they’re doing “good enough.” They want to become better, they just haven’t developed their leadership team enough to be consistent. Focus: The focus here is all about their team and leadership.

Leadership 354

Leadership Small Business Coaching Marketing 354

Modern Restaurant Management

MAY 28, 2021

" The coveted “Operator of the Year” award went to Kevin and Beth Ellis (multi-units in North and South Carolina) and Lane and Lori West (single unit in Southern Pines, North Carolina). Comeback Operator of the Year : Scott Teverbaugh, Fishers, IN. Highest Average Ticket Price : Michelle Constantino, Naperville, IL.

Franchising 474

Franchising Franchise Fast Casual Loyalty Program 474

Embrace the Suck

MAY 24, 2023

If a candidate seems promising in terms of personality, complement it with a behavioral assessment to gain a better understanding of their leadership style, communication skills, and response to feedback. Keep your recruitment and marketing initiatives energized and operative all year round.

Recruiting 335

Recruiting Coaching Hiring Customer Experience 335

7 Shifts

JULY 29, 2021

We chatted with two of Kaldi's team members—Keith Kildron and Jillian Methvin—to get a picture of how the team uses 7shifts in their day-to-day operations, as well as how 7shifts has evolved as the business grew. Keith is Kaldi's VP of Operations, and Jillian oversees 8 locations as a regional manager. They have fun with it.

Communication 370

Communication Employee Relations Coaching 2014 370

Modern Restaurant Management

JANUARY 17, 2020

Curry Up Now began as a food truck in 2009 and was founded by husband and wife duo, Akash and Rana Kapoor, and supported by co-founder and Senior VP of Operations, Amir Hosseini. In 2020 alone, Curry Up Now anticipates opening 12 locations across the country. Hattie Marie's Looks to Franchising. Pieology Pizzeria Refranchises Locations.

Franchising 340

Franchising Franchise 2020 Fast Casual 340

Modern Restaurant Management

JULY 30, 2021

Their growth in urban and suburban markets is impressive and is the result of great operations and focus on people development,” said Andrew Cherng, Co-Founder and Co-CEO of Panda Restaurant Group, the largest Asian dining concept in the U.S. with restaurant concepts in more than ten countries.

Franchising 508

Franchising Franchise Fast Casual Point of Sale 508

Modern Restaurant Management

MARCH 13, 2020

In combination with our earlier investment in JK&T Wings, we now operate over 80 BWW restaurants across five states and look forward to working with the company’s management team to further build this strong platform in new geographies. Moe’s Southwest Grill is currently targeting new markets across the U.S.

Franchising 364

Franchising Franchise Customer Experience Customer Service 364

Squirrel Systems

MARCH 5, 2025

Her extensive experience includes leadership roles at Starwood Hotels & Resorts and Marriott International. Debbie holds a BFA in Advertising and Graphic Design from Paier College of Art and recently obtained a Certified Professional Coach degree from iPEC Coaching.

2025 71

2025 Hospitality Leadership Coaching 71

Chowly

MARCH 28, 2024

Introduction In our recent conversation with Matt Rolfe , an experienced hospitality leadership coach, we explored strategies for improving restaurant profitability through transformative leadership and behavioral coaching.

Leadership 81

Leadership Coaching Sustainability Customer Experience 81

Culinary Cues

JUNE 11, 2021

When we allow the stress and frustration of the moment to erode the filter of the heart and release a word, a phrase, or a story before it has been through the process of impact analysis – then we relinquish our leadership to the sting of negative emotion.

Coaching 450

Coaching Café Leadership Pricing 450

EATER

MAY 25, 2023

Every day, I work with a variety of teams at Bowery, from agriculture science to farm design to supply chain to farm operations. I’m especially grateful for all the women in leadership at Frito-Lay who took the time to mentor me, to act as confidantes and allies, and who were always available for career advice.

Innovation 246

Innovation Food Consumer Goods Food Supply 246

EATER

MAY 24, 2021

It laid off around 70 employees and in April pivoted to donating grocery boxes, eventually operating as Super Fat Rice Mart, a general store offering $100 meal kits. On Submarine’s website, it says “our operations, culinary, and creative teams work together daily to ensure that major decisions work for everyone.

Website Management 274

Website Management Leadership Social Media Hospitality 274

Crunchtime

FEBRUARY 21, 2022

With a 5-Step Leadership Ladder , you can quickly deploy a talent development program to retain team members and develop bench strength. From the moment a new employee is hired, you have an opportunity to teach them about leadership, giving rising stars opportunities to learn management skills before you need to promote them.

Leadership 78

Leadership Employee Relations Training Coaching 78

Crunchtime

JULY 20, 2023

With thousands of competitors in the restaurant industry, operators must find ways to get their brands to stand out from the competition. RPM Pizza strives to achieve operational excellence by tackling some of the industry’s toughest challenges using technology that supports its in-store teams and above-store leadership daily.

Franchising 78

Franchising Franchise Operations Leadership 78

Modern Restaurant Management

DECEMBER 12, 2019

This has resulted in an increased demand for additional cafes across the state, creating a tremendous business opportunity for experienced operators looking to diversify or be part of the brand's early growth in Colorado," said Craig LeMieux, area developer for Tropical Smoothie Cafe. "My

Franchising 275

Franchising Franchise Loyalty Program Book 275

Modern Restaurant Management

OCTOBER 16, 2019

.” The new organization will continue to have operations in both Addison, IL (Parts Town’s headquarters) and Ft. Wayne, IN (Heritage’s headquarters), in addition to other operations in the U.S., Those businesses operate separately from the core parts distribution operations and will continue to do so.

Food Truck 317

Food Truck Customer Service Customer Experience Front of House 317

Bar and Restaurant Coach

JUNE 4, 2019

Many owners and operators stand firm in their belief that discounting harms their brand. Our very own Dave Nitzel is a former Fortune 500 executive, who brings invaluable expertise he gained while in leadership for mega companies like Office Depot, Velocity Express, and Advance Auto Parts. appeared first on Bar and Restaurant Coach.

Bar 100

Bar Operations Coaching Retail 100

Crunchtime

JULY 20, 2023

With thousands of competitors in the restaurant industry, operators must find ways to get their brands to stand out from the competition. RPM Pizza strives to achieve operational excellence by tackling some of the industry’s toughest challenges using technology that supports its in-store teams and above-store leadership daily.

Franchising 60

Franchising Franchise Operations Leadership 60

Crunchtime

FEBRUARY 7, 2024

Plus, 5 ways to improve compliance with standard operating procedures Whether you run a restaurant business with 500+ locations or a handful of convenience store locations, you know what work needs to be done – and how it should be done properly – to run your business effectively. What are standard operating procedures in restaurants?

Operations 78

Operations Cash Management Audits Food Safety 78

The Rail

OCTOBER 3, 2024

While the adage applies to a wide range of restaurant operations, one of the most vital is food safety. Leadership Keeping foodborne illness out of your restaurant is a team effort; one that requires everyone to do their part. Pitch in on cleaning both parts of your restaurant and offer coaching if you see a team member make a mistake.

Food Safety 130

Food Safety Front of House Kitchen Safety Food 130