Goliath Consulting

JULY 28, 2020

Social distancing has radically changed the way restaurants work, causing a spike in delivery and take-out orders, and employees are taking on different responsibilities to fit these new roles in the workplace (2). Here are some skill sets we think will help managers manage in today’s environment and how they can teach them.

Leadership 139

Leadership Employee Relations Front of House Communication 139

Bar and Restaurant Coach

MARCH 2, 2020

In earlier posts, here and here , we talked about the importance of effective communication, and how owners and managers can create great alignment within their businesses to make sure the whole team is on the same page—pushing for the same goals. When it’s time to cut an employee loose – you just cut ‘em loose. Simple, right?

Coaching 97

Coaching Employee Relations Hiring Document 97

Modern Restaurant Management

APRIL 13, 2021

As a business speaker, coach and consultant with 10 years running my own Edible Arrangements franchises, I’ve worked to understand this disparity. They manage adversity. They relate well with customers, employees and their franchisor. Lots of people run identical operations but get different outcomes.

Franchise 180

Franchise Franchising Employee Relations Coaching 180

Modern Restaurant Management

MARCH 10, 2020

We are taking other precautions and provide a sanitary training session for our tenants and clear communication with our tenants via our digital property management system (PMS). Our priority is to reinforce prevention to protect both our employees and our guests. We are trying to be responsible and calm.” Cash is dirty.

Kitchen Safety 206

Kitchen Safety Food Safety Cash Management Food Supply 206

Restaurant365

APRIL 26, 2022

Hiring restaurant employees and retaining them is no longer just an issue for the HR team. As CFO, you can play a key role in the corporate direction for hiring restaurant employees, retention and staffing investments. Why hiring restaurant employees is now a CFO concern. The high cost of employee turnover.

Hiring 78

Hiring Employee Relations Front of House Back of House 78

EATER

DECEMBER 15, 2021

Starbucks employees in Buffalo wait for the results of the union vote count on December 9, 2021. Sam Amato, a Starbucks barista for the past 12 years, is an employee at the Amherst, New York location that filed a petition for a union election back in August; he strongly believes that his fellow workers will vote to unionize. “My

Employee Relations 102

Employee Relations Food Safety Coaching Insurance 102

Bar and Restaurant Coach

AUGUST 1, 2019

Today we’re talking specifically to Baby Boomers, Gen X, and Millennials who (for the most part) will be hiring, training, and managing this new generation. How Gen X Viewed Parenting—And How it Relates to Business. What You Need to Know When Hiring, Training, and Managing Gen Z Employees. Raised by Generation X.

Hospitality 95

Hospitality Employee Relations Coaching Hiring 95

Bar and Restaurant Coach

FEBRUARY 21, 2020

Before you can focus your attention on what matters most, it helps to sort the myriad of “things you do” into two distinct categories—let’s call them buckets : Bucket One: Think of all the things that are directly related to delivering exceptional guest experiences; these are our core competencies. Management.

Coaching 79

Coaching Social Media Food Truck Employee Relations 79

Ken Burgin

JULY 9, 2022

Average Customer Spend on Desserts : related to the strike rate. Sales per Employee to see who needs coaching and who has the talent. Desserts can create a strong first and last impression, and there’s money to be made when you mix sugar, air and water with flavour! Ideally, it should be less than the 20% cost target.

Social Media 88

Social Media Employee Relations Coaching Pricing 88

Modern Restaurant Management

DECEMBER 17, 2020

People are looking to make their holidays special, and plan to do that with takeout and meal kits from a favorite local restaurant,” said Simon de Montfort Walker, senior vice president and general manager, Oracle Food and Beverage. Service-related mentions became more positive by 6.0 percentage points year over year.

2020 167

2020 Point of Sale Seasonal Menu Consumer Goods 167

Modern Restaurant Management

JULY 30, 2021

It’s one more way we can show how much we care about our employees. “We’re thrilled to partner with the KFC Foundation to provide KFC restaurant employees with the tools they need to quickly build emergency savings funds and establish long-term saving habits,” said Leigh Phillips, President and CEO, SaverLife.

Franchise 203

Franchise Franchising Fast Casual Point of Sale 203

MBB Hospitality

OCTOBER 2, 2019

While you can’t deduct personal expenses like living and family-related expenses, for things that you use for both personal and business use, you might be able to. Keep in my though that these are only applicable for you the business owner not your employees. However, you can still deduct business meals with both clients and employees.

Franchise 40

Franchise Franchising Employee Relations Travel 40

Culinary Cues

MAY 5, 2021

My question to you is, how will management of Restaurants, Clubs and Hotels try to provide a sense of balance and wellbeing for the chefs who have the history of working from dawn until well into the night, six and sometimes seven days a week. Is there truth to this? Of course, this is true so what is the solution? Is this true?

Hotels 415

Hotels Coaching Employee Relations Training 415

Embrace the Suck

JULY 15, 2019

It might mean updating your menu, adding new services (catering, pick-up, or delivery), or how to train your team to become better at sales and time management. I tell you, It was the best thing next to getting a business coach back in 2008 that I have done to grow not only myself but my business as well. ????. I had doubts.

Workshop 220

Workshop Seating Definition Book 220

Modern Restaurant Management

JANUARY 23, 2023

La Vida Hospitality believes in working as smart as you play, and encourages employees to Enjoy The Ride, a tried-and-true mantra for our approach to the work-life balance. We strive to empower our employees by coaching them for long-term success. Fourth, adopt a coaching mentality. How do you practice what you preach?

Coaching 197

Coaching Employee Relations Hospitality Social Media 197

Modern Restaurant Management

JANUARY 22, 2021

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. “Naf allows us to align and grow with a clearly differentiated restaurant brand with fantastic food, run by a seasoned and successful management team.” Modular Chicken.

Franchise 203

Franchise Franchising 2020 2021 203

Embrace the Suck

OCTOBER 28, 2021

Hire a business coach (okay that was a little self-promotion…LOL). I need to understand how you will communicate, lead, react to stress, manage tasks, and what is keeping you stuck where you are. What would your previous manager say about you? That means they only train on the front end when a new employee is hired.

Coaching 329

Coaching Training Social Media Hiring 329

7 Shifts

JULY 29, 2021

Keith is Kaldi's VP of Operations, and Jillian oversees 8 locations as a regional manager. Five years later, Kaldi's is using the 7shifts team management platform to help run their business across more than a dozen locations. Sales per labor hour tracks how much revenue employees are helping bring in per hour worked.

Communication 370

Communication Employee Relations Coaching 2014 370

EATER

MAY 26, 2021

Whitaker says it’s unlikely that many, if any, female tea room proprietors operated the gas pumps on their own, but they could work alongside husbands, male relatives, and employees. They acted as economics textbooks, providing guidance on negotiating leases, calculating capital, and managing kitchen staff. Guilford Historical Society.

Back of House 127

Back of House Advertising Travel Small Business 127

7 Shifts

NOVEMBER 3, 2022

My managers also used code names based on menu items to “rate” female customers. When she was 23, the manager asked her to put on makeup in one of her first shifts at a breakfast grill. Alison Edginton is the Manager of Training & New Can Openings at Smalls Sliders , an American burger QSR in Louisiana. She promptly quit.

Leadership 195

Leadership FOH BOH Website Management 195

Apicbase

APRIL 5, 2022

Andy, floor manager of a retail store, has always dreamed of opening a restaurant. In addition, Four Gals provides a complete support package that includes extensive training, marketing and public relations support, advice on pricing, and real-estate know-how. Example of a franchise restaurant.

Franchise 52

Franchise Franchising Food License 52

Modern Restaurant Management

NOVEMBER 19, 2020

When the Coronavirus pandemic swept the nation, The LEE Initiative (Let's Empower Employment), led by James Beard Award winning chef, author and restauranteur Edward Lee and Program Managing Director Lindsey Ofcacek, teamed up with Maker's Mark to establish the Restaurant Workers Relief Program. ” Next-Gen Toast. .

Mobile Ordering 147

Mobile Ordering Kitchen Safety Online Ordering Coaching 147

Modern Restaurant Management

DECEMBER 12, 2019

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. Jim Hicks joins Nathan's Famous with over 25 years of senior management experience in restaurant operations and corporate support. More Tropical in Colorado. ” Camille Chavez.

Franchise 110

Franchise Franchising Loyalty Program Book 110

Modern Restaurant Management

JANUARY 16, 2024

Within weeks, his corporation declared bankruptcy, leaving 500 employees wondering if they would keep a job and putting $30 million dollars of sale volume at risk for the brand. In addition, family members, employees, and key operating partners must be on board with your wishes.

2030 180

2030 Franchise Franchising Employee Relations 180

Hot Schedules

MAY 10, 2021

So how do you stack your bench and coach your own team to maximum efficiency? We’ve got a few tips from the workforce management front office here at Fourth. Employee referrals are actually the best source of seasonal hiring (and frankly, hiring in general). Employee Communication. Finding skilled talent isn’t easy.

Hiring 147

Hiring Training Mobile Ordering Coaching 147

7 Shifts

JULY 6, 2023

Michel Falcon has an extensive career as an entrepreneur and expertise in company culture, customer experience, and employee performance. Our employee turnover last year was only 17% - one seven - in an industry that has 100 to 200% year-over-year turnover. As for how he entered the restaurant business? So, think of the mission, right?

Fast Casual 195

Fast Casual Employee Relations Customer Experience Hiring 195

Modern Restaurant Management

FEBRUARY 19, 2020

But, declining rates of retirement savings and employees’ need for continuing healthcare are also major drivers in employees working into their later years. In the restaurant industry, Older adults have been the fastest-growing cohort of employees , according to the National Restaurant Association. Performance Management.

Employee Relations 171

Employee Relations Training 2007 Customer Experience 171

Modern Restaurant Management

JUNE 19, 2020

Did not reduce the salaries or wages of their employees by more than 25 percent, and did not reduce the number or hours of their employees; OR. Experienced reductions in business activity as a result of health directives related to COVID-19, and did not reduce the salaries or wages of their employees by more than 25 percent. .”

Food Safety 145

Food Safety Customer Experience Website Management Employee Relations 145

Modern Restaurant Management

JANUARY 17, 2020

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. Whether employees want to grow to run a $2 million business and oversee a team of 30 people or want to be the best team member they can be, Taco Bell offers something for everyone.

Franchise 136

Franchise Franchising Fast Casual Leadership 136

Modern Restaurant Management

JULY 27, 2020

Health services such as physicians, counseling and mental health services, and health coaches are also closing at lower rates – all critical resources during this time. Meanwhile, grocery related businesses are on the decline as people spend less time at home.

Franchise 177

Franchise Franchising Mobile Ordering Kitchen Safety 177

Modern Restaurant Management

JUNE 8, 2020

. … “Our focus will now shift toward achieving similar bipartisan results in the Senate because enacting these PPP changes will help restaurants get the relief they need to get employees back to work and the industry on the path to recovery.” " Revention is HungerRush.

Guest Recovery 154

Guest Recovery Food Safety Employee Relations Mobile Ordering 154

Modern Restaurant Management

MAY 5, 2020

The new Yelp for Business will feature COVID-19 related content and prompts intended to help business owners communicate effectively with consumers and tips to weather the storm. Business owners will see this brand new experience when they log into their account this morning.

Guest Recovery 122

Guest Recovery Food Safety Loyalty Program Point of Sale 122