7 Shifts

NOVEMBER 15, 2024

A great answer would also include specific examples of how they handled high-stress situations, such as a sudden equipment failure or a large catering order that came in unexpectedly. Organization skills are critical in a busy kitchen, where orders can stack up and every minute counts. Team communication is also key.

Back of House 195

Back of House Management Management Operations 195

Modern Restaurant Management

NOVEMBER 10, 2020

While many restaurant executives work from an office setting, most of their employees are on the ground floor, bussing tables, taking orders or preparing food. In order to effectively engage with these workers, it is important to meet them where they are and connect in the ways that matter most to them.

Mobile Ordering 493

Mobile Ordering Online Ordering Customer Experience Communication 493

Modern Restaurant Management

JANUARY 8, 2021

Someone still has to prepare and cook food, serve it, clean counters, vacuum and mop, take orders and accomplish many other day-to-day restaurant tasks— typically in a small, enclosed space. For those who haven’t gone fully digital with their ordering system, now is the time to reconsider. Keep Masks On, But Get In Sync.

Technology 395

Technology Front of House Kitchen Safety Back of House 395

Modern Restaurant Management

MARCH 10, 2020

We are taking other precautions and provide a sanitary training session for our tenants and clear communication with our tenants via our digital property management system (PMS). ” Among the actions the brand is taking: Clear, concise communication with f&b tenants. We are trying to be responsible and calm.”

Kitchen Safety 516

Kitchen Safety Food Safety Cash Management Food Supply 516

Modern Restaurant Management

APRIL 27, 2020

Many local community restaurants were caught off-guard and have struggled to revamp their business models almost overnight to comply with Covid-19 social distancing mandates. Training on best practices and templates for printed materials to promote employee and customer safety in accordance with City, County, State and Federal orders.

Webinar 463

Webinar Loyalty Program Online Ordering Social Media 463

Modern Restaurant Management

DECEMBER 16, 2021

Given the increase in off-premise, we expect to see more drive-thru’s similar in format to Checkers & Rally’s iconic double drive-thru model, which dedicates one lane to traditional consumer drive-thru service and one to e-commerce only, including pre-paid digital orders for pickup and third party-delivery orders.

2022 450

2022 Food Supply Back of House Kitchen Safety 450

Modern Restaurant Management

APRIL 27, 2020

Many local community restaurants were caught off-guard and have struggled to revamp their business models almost overnight to comply with Covid-19 social distancing mandates. Training on best practices and templates for printed materials to promote employee and customer safety in accordance with City, County, State and Federal orders.

Mobile Ordering 494

Mobile Ordering Webinar Loyalty Program Online Ordering 494

7 Shifts

OCTOBER 1, 2024

Ordering process 74% of customers won’t hesitate to leave a long queue, and 70% are only willing to wait up to 15 minutes for an item or service. Additionally, digital menus accessible via QR codes provide an interactive way for customers to explore menu options and customize their orders.

Customer Experience 397

Customer Experience 2024 Online Ordering Customer Service 397

Modern Restaurant Management

JANUARY 12, 2024

KIn the dynamic world of quick-service restaurants, innovation and adaptability are critical to evolve successfully in order to drive business growth with consumer preferences continuously changing. In doing so, it paved the way for repeat catering orders and forged lasting relationships with local businesses and community partners.

Catering 275

Catering Coaching Communication Customer Service 275

Embrace the Suck

JANUARY 20, 2021

In order to start winning the war with talent, you must treat them better. I have a rule that all my coaching clients must follow: 100% Thank U’s. Use a tool that cuts through the b t and will give you an inner look at how a person will lead, communicate, accomplish tasks, handle feedback, and what stresses them out.

Recruiting 384

Recruiting Coaching Hiring Take-out 384

7 Shifts

AUGUST 19, 2020

In order to help new staff learn the ropes, you need to create a comprehensive restaurant staff training manual. Pro tip: Use 7shifts’ Team Communication platform to discuss ideas for improvement with all your staff. Write your training guide as you’d coach them in person.) Detailed instructions on how to use the POS system.

Training 370

Training Kitchen Safety Customer Service Food Safety 370

Embrace the Suck

JANUARY 13, 2021

Now, before you say, “ But Coach, you are an anomaly and my situation is different.” I have coached thousands of independent restaurant owners like you to seek that elusive state of finally breaking free from your restaurant running you. Now, you might say, “But Coach, I do trust my team!”

Coaching 360

Coaching Back of House Front of House Take-out 360

Modern Restaurant Management

MARCH 13, 2020

For myself, as a lifelong and collegiate-level athlete, I am reminded of the lessons in leadership taught to me by coaches, my family, and professional mentors. This includes communicating to their teams the precautions highlighted by the Centers for Disease Control. Adaptability is a key characteristic during times of constant change.

Leadership 539

Leadership Sports Catering Customer Service 539

Modern Restaurant Management

AUGUST 19, 2020

In addition to allowing a safer, hands-free payment method, the system has been shown to make the ordering process quicker and more efficient. Communication platform. ” Seated secured a total of $30M in funding, led by Insight Partners with participation from Craft Ventures, Greycroft, and Rho Capital Partners.

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Customer Service 515

ChowNow

MARCH 10, 2021

When you’re researching online ordering providers like ChowNow for your restaurant, you’re bound to have questions. ChowNow builds restaurants their very own online ordering systems. One: We connect their online ordering to their profiles on the world’s most popular sites, like Google, TripAdvisor, Instagram, and more.

Online Ordering 195

Online Ordering Email Marketing Loyalty Program Website Management 195

Embrace the Suck

APRIL 18, 2022

Many of my clients when they first start my coaching program do a big sales number. Sinek also talks about a concept called The Golden Circle and if you can learn the correct way to communicate it will change the course of your restaurant in a very positive way. I should get on online ordering. I must get on online ordering.

Social Media 221

Social Media Recruiting Online Ordering Point of Sale 221

Hot Schedules

MAY 10, 2021

So how do you stack your bench and coach your own team to maximum efficiency? Use your Instagram, Facebook and/or Twitter feeds to announce job openings and have your team share them on their channels in order to amplify the message. Employee Communication. Finding skilled talent isn’t easy. PLAY #1: Hire Quality Seasonal Staff.

Hiring 147

Hiring Training Mobile Ordering Coaching 147

Lavu

OCTOBER 13, 2023

Streamline ordering processes: Implement efficient ordering systems, such as tablet-based or mobile ordering, which allow customers to place their orders directly with the kitchen or bar staff without relying on a server. Also, ensure that the waiting staff is adequately trained to take orders quickly and accurately.

Seating 174

Seating Mobile Ordering Customer Service Online Ordering 174

Modern Restaurant Management

MAY 28, 2021

Upon entering flip’d, visitors can order from a digital kiosk or directly at the counter. Guests will also be able to order their food online in advance and pick-up their items from a designated to-go area or have it delivered. Every dish is made-to-order including house-smoked meats and vegetarian and gluten-free options.

Franchising 474

Franchising Franchise Fast Casual Loyalty Program 474

Goliath Consulting

JULY 28, 2020

Social distancing has radically changed the way restaurants work, causing a spike in delivery and take-out orders, and employees are taking on different responsibilities to fit these new roles in the workplace (2). Effective Communication. COVID-19 is redefining jobs (1). Conclusion.

Leadership 348

Leadership Employee Relations Front of House Communication 348

Modern Restaurant Management

JANUARY 17, 2020

Curry Up Now also limits their disposal waste by using real plates, silverware and cloth napkins in-house and packaging all to-go orders in recyclable and compostable containers. ” “Corporate will continue to be in the restaurant ownership business in order to continue testing new ideas, products and concepts,” he said.

Franchising 340

Franchising Franchise 2020 Fast Casual 340

Modern Restaurant Management

OCTOBER 21, 2019

. “The fundamental shift away from animal product consumption towards more wholesome, plant-based options is our opportunity as a society to create a healthier world for future generations”, commented Ben Davis, Content & Communications Director, Plant Based World Conference & Expo.

Retail 226

Retail Consumer Goods Point of Sale Innovation 226

Modern Restaurant Management

DECEMBER 12, 2019

31 by adding a First Book donation to their Pizza Hut orders, which will help provide grants to educators to purchase culturally relevant titles on the First Book Marketplace and allow First Book to work with publishers to bring new Stories For All titles to life in paperback. " Karamo Brown. ” Camille Chavez. .

Franchising 275

Franchising Franchise Loyalty Program Book 275

Mad Mobile

MARCH 8, 2024

Tableside ordering systems are set to revolutionize how diners interact with your restaurant. Implementing a tableside ordering system doesn’t have to be complicated, but there are inherent challenges you’ll have to overcome. In 2023, over 80% of restaurants adopted a digital ordering system to enhance the customer experience.

Ordering 40

Ordering Online Ordering POS Mobile Ordering 40

Crunchtime

FEBRUARY 7, 2024

As businesses grow and open more locations, developing these standard restaurant operating procedures (SOPs) becomes infinitely more critical in order to run an efficient and profitable business. Shift change: mid day, what work needs to be done in order to change over to a new team and help them be successful and ready for the next shift?

Operations 78

Operations Audits Cash Management Food Safety 78

Rocket Fuel

SEPTEMBER 19, 2022

When you prioritize hiring, training, scheduling, promotions, and communications – your VOC results will improve. Onboard by the brand books , but be sure to also include the following for optimal VOC scores: Get the order right! When the order taker gets the guest’s name – use it.

Hiring 52

Hiring Customer Experience Coaching Customer Service 52

Notch

SEPTEMBER 11, 2018

But if you haven’t written those ideas down and communicated them with everyone on your team, they won’t know what they’re working toward. Writing down and clearly communicating your values and mission to your team and customers gives everyone a common goal. You need values and a mission, and they need to be clear and consistent.

Leadership 52

Leadership Hiring Coaching Food Order 52

Apicbase

MARCH 17, 2023

For example, this continuous improvement involves identifying bottlenecks in your operation and eliminating them, improving communication, and automating repetitive tasks. You can use technology to optimise or automate various tasks , such as inventory management and ordering, which helps reduce errors and increase efficiency.

Customer Experience 52

Customer Experience Consumer Goods Food Order Customer Service 52

Mad Mobile

FEBRUARY 26, 2024

It also has one of the most complex stock lists. Because liquor, wine, and beer have such wildly varying prices, it pays to keep tight controls on ordering and inventory. Take a moment to pinpoint problem areas and then coach staff accordingly. Compare bar inventory to sales metrics to identify (and coach!)

Inventory 40

Inventory Bar Management Management 40

Notch

SEPTEMBER 11, 2018

But if you haven’t written those ideas down and communicated them with everyone on your team, they won’t know what they’re working toward. Writing down and clearly communicating your values and mission to your team and customers gives everyone a common goal. You need values and a mission, and they need to be clear and consistent.

Leadership 45

Leadership Hiring Coaching Food Order 45

Clover - Restaurants

JULY 11, 2024

For example, a toy store might partner with a children’s clothing store or other child-centric retailers, in order to reach more customers. Consider hair and nail salons , spas and aestheticians, barbershops and wellness coaching, for instance.

Small Business 52

Small Business Retail Customer Service Food Truck 52

Kounta

SEPTEMBER 2, 2019

For Kounta head of customers Ed Randow-Stone, that means showing hospitality operators that they don’t have to rely on tradition in order to do things right. They all have the ability to really guide customers through that learning curve in a kind of coaching way, but also in a supporting way. Why is POS the main focus for Kounta?

Hospitality 40

Hospitality Point of Sale Coaching POS 40

Modern Restaurant Management

NOVEMBER 19, 2020

Each Station is powered by Sharebite’s enterprise-ready technology platform, enabling companies to centrally manage employee food ordering and facilitate contactless deliveries at designated drop-off points inside office buildings. “We put the safety of our employees first. ” says Dilip Rao, CEO of Sharebite.

Mobile Ordering 367

Mobile Ordering Kitchen Safety Online Ordering Coaching 367

7 Shifts

JULY 25, 2024

No one's keen on working for someone who shouts orders from the sidelines. Keeping the lines of communication open and ensuring everyone feels heard is the goal. Effective managers lead by example and aren’t shy about getting their hands dirty and digging in to help out their team rather than coaching from the sidelines.

Management 221

Management Management Book Coaching 221

Modern Restaurant Management

DECEMBER 17, 2020

A new survey from Oracle Food and Beverage found that 60 percent of respondents plan to stay at home during the holidays, and 42 percent are considering ordering their holiday meals from a local restaurant. When it came to ordering take-out, Gen Z led with 28 percent. ” The gift of food. . ” The gift of food.

2020 419

2020 Point of Sale Consumer Goods Seasonal Menu 419

Modern Restaurant Management

JANUARY 22, 2021

Golden Chick’s modular restaurant design will feature a drive-thru as well as an area for online order pick-ups in a 1,920-square-foot space. A 1,400-square foot model without interior seating is also currently in development and will be equipped with a drive-thru and walk-up order window. Army Officer.

Franchising 508

Franchising Franchise 2020 2021 508

Modern Restaurant Management

JUNE 19, 2020

“With Relish’s delivery options, our employees can order and enjoy food from restaurants they love without leaving the building. Plus, Relish gives restaurants more of the high-value orders they love from ezCater.” On-site support through ongoing service visits and in-person coaching. Order For Me.

Food Safety 362

Food Safety Customer Experience Website Management Employee Relations 362