Modern Restaurant Management

DECEMBER 21, 2022

In terms of trends, it is clear that in 2023 technology will continue to shape and enhance the restaurant industry and we will see operators adopting new technologies to create an even more seamless and frictionless experience for guests, while still maintaining unique and engaging dining experiences. For part one, click here.

2023 197

2023 Loyalty Program Mobile Ordering Customer Experience 197

Modern Restaurant Management

AUGUST 11, 2021

According to Tork research, 44 percent of people say they feel good knowing they are supporting local restaurants when they order takeout or delivery. As a result, the restaurant saw a 62 percent increase in loyalty member sign ups and received over 7,000 check-ins from existing loyalty members in just two weeks. Support Women.

Loyalty Program 198

Loyalty Program Social Media Mobile Ordering Online Ordering 198

Squirrel Systems

FEBRUARY 16, 2024

Health and Wellness Focus The health and wellness trend will evolve further in 2024, with menus offering a broader array of nutritious, balanced options catering to various dietary requirements, such as keto, paleo, vegan, and gluten-free. Experiential Dining The dining experience is becoming as important as the food itself.

2024 52

2024 Technology Menu Mobile Ordering 52

Modern Restaurant Management

JANUARY 12, 2022

Early in the pandemic, 72 percent of operators invested in delivery and mobile/online ordering to boost revenue during mandated stay-at-home orders according to TD's 2020 survey, and it appears the popularity of these offerings is here to stay. Investment in delivery and mobile ordering pays off.

2022 215

2022 Mobile Ordering Guest Recovery Point of Sale 215

Future Food

SEPTEMBER 6, 2023

This trend continued through to FY23 until prices rose faster (F&B CPI 6%, ABS) than costs in order for businesses to try to recoup losses from the previous two years. While most of the above can be moderated to a certain degree by consumers tightening their collective belts – interest rates are less controllable.

Hospitality 78

Hospitality Loyalty Program Retail Food 78

Future Food

SEPTEMBER 4, 2023

This trend continued through to FY23 until prices rose faster (F&B CPI 6%, ABS) than costs in order for businesses to try to recoup losses from the previous two years. While most of the above can be moderated to a certain degree by consumers tightening their collective belts – interest rates are less controllable.

Hospitality 78

Hospitality Loyalty Program Fast Casual Food 78

The Rail

NOVEMBER 10, 2023

By Viktoria Arsenteva, Contributor In the hyper-competitive restaurant industry, effective marketing can be the difference between a bustling dining room and a quiet one. Are they families looking for a cozy dining experience, or Millennials seeking the latest gastronomic trend? Invest in professional food photography.

Advertising 59

Advertising Loyalty Program Email Marketing Mobile Ordering 59

7 Shifts

OCTOBER 15, 2020

Every restaurant has been forced to adapt their operations in order to survive and ultimately grow for the future. The Indoor Dining Blueprint Governor Cuomo recently announced their new blueprint for indoor dining , which somewhat opens up indoor-only restaurants to the public.

2020 285

2020 Restaurant Law Fine Dining Outdoor 285

Modern Restaurant Management

DECEMBER 16, 2021

Given the increase in off-premise, we expect to see more drive-thru’s similar in format to Checkers & Rally’s iconic double drive-thru model, which dedicates one lane to traditional consumer drive-thru service and one to e-commerce only, including pre-paid digital orders for pickup and third party-delivery orders.

2022 180

2022 Food Supply Back of House Kitchen Safety 180

Modern Restaurant Management

JUNE 3, 2021

Throughout subsequent waves of the pandemic, the reports explored the growth of off-premise strategies including the spike in mobile apps and, more recently, captured softening safety concerns among consumers when they began favoring shorter wait times over safety protocols. Order accuracy and speed top list of what consumers want.

2021 189

2021 Fast Casual Mobile Ordering Guest Recovery 189

Open for Business

NOVEMBER 21, 2022

Today’s tools are high-tech, user-friendly, and mobile so you don’t have to be physically in the restaurant to stay on top of the business. For starters, the dining room should have: A warm, appealing vibe for guests. To deliver the best dining experience possible, the right CRM is essential. It can sync with a loyalty program.

Technology 147

Technology Front of House Back of House Online Ordering 147

Mad Mobile

FEBRUARY 22, 2024

25% to 95% Boost to profits spurred by a 5% increase in customer retention via loyalty programs. 25% to 95% Boost to profits spurred by a 5% increase in customer retention via loyalty programs. Available restaurant technology is already reshaping the way your guests experience dining in 2024. trillion in 2024.

2024 40

2024 Technology Customer Experience Dietary Restrictions 40

Modern Restaurant Management

SEPTEMBER 15, 2021

This edition of MRM Research Roundup features Canadian dining trends, American eating patterns, best and worst cities for burgers and pumpkin spice to the rescue. Dining Trends in Canada. Hiring Crisis Facts. That's because a whopping 85 percent of restaurant owners now report it’s very difficult to find the right help.

2021 178

2021 Loyalty Program Retail Online Ordering 178

The Restaurant Times

NOVEMBER 20, 2021

Introducing online ordering systems, efficient menu engineering, and controlling food costs have further helped restaurants to boost their sales amidst the pandemic. Introducing online ordering systems, efficient menu engineering, and controlling food costs have further helped restaurants to boost their sales amidst the pandemic.

Loyalty Program 52

Loyalty Program Online Ordering Point of Sale Mobile Ordering 52

The Restaurant Times

AUGUST 26, 2022

Whether you are the owner of a fine dining restaurant, quick-service restaurant, food truck, or coffee shop, you will need restaurant management apps to streamline your business operations and unlock potential revenue in 2022. The decision to choose the right restaurant management apps for your set-up may not be so easy.

2022 69

2022 Management Management Loyalty Program 69

Apicbase

MARCH 28, 2024

This person organises tickets and checks orders are going out correctly. BOH roles vary depending on the restaurant’s service model— whether it’s a full-service restaurant, casual dining restaurant, fast casual eatery, or QSR. What Is Back of House in a Restaurant? Behind the scenes is where the magic happens. Cost control.

Back of House 52

Back of House FOH BOH Front of House 52

Modern Restaurant Management

DECEMBER 16, 2019

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the great gift of a restaurant gift card, learning about event professionals, top QSR traffic and digital ordering strategies. Fine and Family Dining Hurt by Holiday Shift. Holiday Traffic Not Enough. Same-store sales growth was 1.6

2019 128

2019 Compost Mobile Ordering Point of Sale 128

Touch Bistro

MAY 26, 2021

And Independence Day 2021 may be the busiest one yet, with 46% of American consumers reporting that they’re excited to dine out again as pandemic restrictions are loosened. For example, if you’re a fine dining establishment, diners probably aren’t looking for streamers and balloons everywhere. Equipment and Technology.

Specials 111

Specials 2021 Merchandise Mobile Ordering 111

Restaurant Engine

JUNE 23, 2021

Did you know that more than 60% of consumers in the United States say they order food for delivery once a week? Offer Online Ordering. Another way to boost your restaurant delivery profits is by allowing your customers to order online for delivery. The pandemic presented an opportunity for restaurant delivery services.

Delivery 80

Delivery Online Ordering Loyalty Program Customer Service 80

Next Restaurants

FEBRUARY 5, 2020

The message is clear: Even in an uncertain economy, people are still eating out more than staying home to dine. While it may be true that boomers and millennials want different experiences when they dine out, everyone responds to effective marketing techniques. By Maham Khan, Contributor. That’s good news for the restaurant industry.

Loyalty Program 78

Loyalty Program Social Media Food Truck Coupons 78

Modern Restaurant Management

AUGUST 14, 2020

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. Virtual Barbecue Pit. All locations will serve guests via delivery through a virtual kitchen facility. ” Dickey’s is now offering a franchise discount for existing Owners Operators. .

Franchise 189

Franchise Franchising Kitchen Safety Food Safety 189

Modern Restaurant Management

OCTOBER 17, 2019

Wahlburgers launched a mobile app featuring user-friendly experiences such as online ordering and access to extended member benefits through its WahlClub, the brand’s loyalty rewards program., Send news to Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com. New App for Wahlburgers.

Franchise 77

Franchise Franchising Mobile Ordering Loyalty Program 77

Modern Restaurant Management

NOVEMBER 24, 2021

MRM's Franchise Feed provides the latest news in restaurant and MUFSO franchising. AAG Named Franchisee of the Year. Apple American Group LLC (AAG), a wholly-owned subsidiary of Flynn Restaurant Group LP (FRG), was named the 2021 Abe Gustin Franchisee of the Year by Applebee’s Neighborhood Grill + Bar.

Franchise 177

Franchise Franchising Loyalty Program 2022 177

Modern Restaurant Management

JULY 30, 2021

This program, piloted last year, is designed to help KFC team members build short-term savings and create lasting savings behaviors. “This program is a way to empower and equip restaurant employees with tools and resources to help them succeed and achieve their goals. .

Franchise 203

Franchise Franchising Fast Casual Point of Sale 203

Modern Restaurant Management

DECEMBER 20, 2023

Many dining establishments found ways to use AI to track and flag stock quantities, automate schedule-making for staff, implement customer service chatbots and process online orders. Each year, Modern Restaurant Management (MRM) magazine asks experts for their views on the state of the industry. Here are some of their insights.

2023 197

2023 Loyalty Program Mobile Ordering Consumer Goods 197

Goliath Consulting

APRIL 15, 2021

The benefits of having loyalty programs—particularly mobile programs—have become more noticeable due to the pandemic. Customers are prioritizing value, convenience and speed more than ever, and loyalty programs that are able to provide these perks are reaping the benefits from growing sales to more return customers.

Loyalty Program 88

Loyalty Program 2021 Mobile Ordering Customer Experience 88

Modern Restaurant Management

JUNE 1, 2023

By now, loyalty programs have shifted from a “nice-to-have” to a “need-to-have” for restaurants looking to retain customers and drive revenue amid record inflation figures and increased prices. In fact, research from Accenture found that more than 90 percent of companies have some sort of loyalty program.

Loyalty Program 179

Loyalty Program Customer Experience POS Customer Service 179

iTab POS

NOVEMBER 8, 2018

While it may be fine for sandwich carts, food trucks, and other small, independent restaurants to operate with a cash-only model, a restaurant with a dine in place, which includes a small corner café, will be doing itself a huge disservice by allowing people to pay with ‘cash only’. Running a restaurant business is no easy feat.

Cash Management 40

Cash Management Mobile Ordering POS Point of Sale 40

Goliath Consulting

APRIL 15, 2021

The benefits of having loyalty programs—particularly mobile programs—have become more noticeable due to the pandemic. Customers are prioritizing value, convenience and speed more than ever, and loyalty programs that are able to provide these perks are reaping the benefits from growing sales to more return customers.

Loyalty Program 78

Loyalty Program 2021 Mobile Ordering Customer Experience 78

Modern Restaurant Management

AUGUST 5, 2020

In this edition of MRM News Bites, we feature a lot of tech news, a celebrity-owned virtual dining concept, and the annual Neighborhood to Nation Restaurant Recipe Contest. TouchBistro acquired Boston-based TableUp, a provider of loyalty and marketing solutions for the restaurant industry. TouchBistro Acquires TableUp.

Food Safety 210

Food Safety Mobile Ordering Online Ordering Kitchen Safety 210

Modern Restaurant Management

FEBRUARY 18, 2020

We’re seeing massive disruption to front-of-house systems, too, delivering personalized guest experiences from order to payment to final delivery. Modern Restaurant Management (MRM) magazine asked restaurant industry movers and shakers: "What do you feel is going to cause disruption in the restaurant industry over the next decade?”

Mobile Ordering 215

Mobile Ordering Front of House Fast Casual Customer Service 215

Modern Restaurant Management

JANUARY 2, 2024

And while automation and robotics can help streamline some elements of operations, in the wake of the COVID-19 pandemic, there's a newfound appreciation for human connection and dining experiences. We've reached a point where we're recognizing the value and limits of these technologies.

2024 197

2024 Fast Casual Insurance Food Safety 197

7 Shifts

FEBRUARY 7, 2024

After that, the most popular back-office technologies were accounting software (55%), mobile payments (52%), and third-party food delivery services (51%). With dedicated (mobile-friendly) software, all communication gets centralized. You’ll end up with fewer scheduling mistakes and less time overall spent on the process.

Technology 312

Technology Mobile Ordering Social Media Online Ordering 312

Modern Restaurant Management

NOVEMBER 17, 2020

Online ordering is obviously huge in 2020, and customers are craving comfort food when they’re ordering in, according to Upserve’s new 2020 State of the Restaurant Industry data collected from the company's 10,000+ restaurant customers. State of the Industry. Holiday Plans Impacted by COVID.

2020 161

2020 Mobile Ordering Online Ordering Merchandise 161

Lavu

APRIL 15, 2020

With dine-in options no longer an option for your restaurant guests, it’s time to start increasing your gift card sales to stay afloat. Show Loyalty to Your Loyalty Members. Restaurant loyalty programs help businesses to meet their objectives by offering motivating forces to the correct clients.

Dine-in 91

Dine-in Loyalty Program Point of Sale Mobile Ordering 91

Modern Restaurant Management

DECEMBER 4, 2020

There’s just not the same amount of volume in takeout as there is in in-person dining.” It also could provide a future outlook for the industry, especially if more states implement stay-at-home orders in response to rising COVID-19 cases. from February 1 to April 30, 2020, during the early part of the pandemic.

Loyalty Program 145

Loyalty Program Fast Casual Online Ordering Consumer Goods 145

Apicbase

FEBRUARY 29, 2024

71% of restaurant customers prefer to order food delivery directly from the restaurant rather than using third-party apps. 85% of operators use POS data to engage with customers via text or email, while 60% use it for their loyalty programs. At first glance, some stats might seem to contradict each other. Let’s dig in.

2024 52

2024 Operations 2023 Loyalty Program 52