Remove Casual Remove Download Remove Employee Relations
article thumbnail

MRM Research Roundup: Mid-August 2020 Edition

Modern Restaurant Management

Quick service and fast casual segments continue outperforming full-service restaurants by a very wide margin. Other leisure-related categories affected the most included travel, cruises, lodging and airlines. ” “Brand Loyalty 2020: The Need for Hyper-Individualization” is available for download.

2020 493
article thumbnail

State of the Industry and More Restaurant Research

Modern Restaurant Management

" At least 4 in 10 operators in each of the three limited-service segments — quickservice, fast casual, and coffee and snack — believe the addition of drive-thru lanes will become more common in 2023. Only one in ten operators think recruiting and retaining employees will be easier in 2023 than it was in 2022.

2023 508
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

15 Restaurant Metrics to Know and How To Use Them

7 Shifts

Numbers can give us insights into everything from profits and losses to average customer spend to how often employees cycle through. Employee turnover rate. Labor cost includes all labor-related categories: Employees, both hourly wages and salaries. Fast-casual: 28.9%. Casual: 33.2%. Upscale casual: 30.4%.

article thumbnail

MRM Research Roundup: Seasonal Hiring, Online Ordering and Feeding the Workplace

Modern Restaurant Management

“Restaurant jobs are particularly valuable because employees can learn a host of skills in a short time that are investments for both their business and everyday life,” said Michelle Korsmo, President & CEO of the National Restaurant Association.

article thumbnail

MRM Research Roundup: End-of-April 2020-COVID-19 Effects Edition

Modern Restaurant Management

dine out more often to fulfill basic needs and gravitate toward drive-thru and take-away options associated with QSR and fast casual. and Asia, frequent users tend to be more pleasure-seeking and favor options such as meal kits as well as delivery and take-away from casual dining restaurants.” In the U.K. In the U.K.,

2020 479
article thumbnail

MRM Research Roundup: End-of-February 2020 Edition

Modern Restaurant Management

Employee recruitment and retention continues to be a major challenge for operators in 2020, with low unemployment rates and growing job openings. While there are some contradictions in place, the research reveals growing demands on retailers and restaurants relating to food waste, plastic use and safety concerns. Q4 2019 Foot Traffic.

2020 481
article thumbnail

Takeout For Good and Menus Go Tech

Modern Restaurant Management

“While cafes, dining halls, cafeterias, and concessions stands may look a little different, I am confident that they will feel and be safe for our employees and everyone we serve,” said John Zillmer, Aramark’s CEO. Requiring appropriate personal protective equipment (PPE) for employees, including gloves and masks.