Modern Restaurant Management

OCTOBER 4, 2021

The new report captures a steady rise in mobile ordering, reinforcing the critical importance of mobile initiatives for restaurant brands. According to the data, consumers deleted restaurant apps if menu items were missing or if there was limited ability to customize orders. Mobile orders are on the rise.

2021 170

2021 Fast Casual Mobile Ordering Social Media 170

Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. An issue that may arise from this in 2024 is data privacy.

2024 215

2024 Loyalty Program Cash Management Customer Experience 215

The Restaurant Times

MARCH 8, 2023

It’s important to understand the dynamics of both fast food and fast casual restaurants, whether you’re considering opening a franchise, starting your food business from scratch, or simply trying to decide what kind of restaurant to eat at while on the go. Additionally, it frequently costs less than fast-casual eateries.

Fast Casual 52

Fast Casual Casual Food Fine Dining 52

Modern Restaurant Management

NOVEMBER 4, 2021

As consumer options and demand shifted, businesses were forced to adapt and prioritize new technologies and alternate ordering experiences that would allow them to deliver on customer expectations. Adopting a digital-first environment quickly became a priority and mobile technology is playing an integral role.

Mobile Ordering 203

Mobile Ordering Marketing Menu Fast Casual 203

Modern Restaurant Management

JUNE 3, 2021

Data findings in the series have offered insight into customer expectations to support restaurant brands as they navigate through the health crisis and continue to move forward through the recovery. “The data strongly signals long wait times are a vulnerability for fast food restaurants as they compete for customers.

2021 189

2021 Fast Casual Mobile Ordering Guest Recovery 189

Modern Restaurant Management

DECEMBER 16, 2021

While sales are trending higher, the National Restaurant Association reports three in four operators say recruitment and retention is their toughest challenge. Chick-fil-A even reported disabling curbside ordering in some locations to reduce strain on their workers. In August, the restaurant industry lost more than 40,000 jobs.

2022 189

2022 Hospitality Loyalty Program Point of Sale 189

Cheetah

JANUARY 13, 2022

From their humble, though ingenious, beginnings as copper tokens and stamps, through the era of credit card clubs, to today’s mobile apps, loyalty programs have become indispensable marketing tools. The goal of restaurant loyalty programs is to incentivize customers to purchase from the establishment regularly.

Loyalty Program 148

Loyalty Program Mobile Ordering Airlines Merchandise 148

Modern Restaurant Management

JANUARY 3, 2024

In the year ahead, we will continue to offer our customers the true and authentic service our brand is known for, making sure they feel taken care of when visiting any of our more than 500 restaurants across the country. I anticipate an array of tailored incentives for patrons, moving beyond predictable points.

2024 132

2024 Loyalty Program Customer Experience Customer Service 132

Modern Restaurant Management

AUGUST 17, 2020

Forty percent of those surveyed in the US and 39 percent in the UK said they would feel safer if they could view the menu from their mobile device, while 35 percent in the US versus 31 percent in the UK would like to be able to pay in the same manner. The US and UK also varied on how they wanted to retrieve take-out orders.

2020 197

2020 Loyalty Program Mobile Ordering Fast Casual 197

Modern Restaurant Management

JUNE 23, 2022

Taking orders at the counter and preparing quick meals were not necessarily perceived as stepping stones to better-paid careers with expanded responsibilities. Technology has permeated the quick serve restaurant industry and job functions – from point of sale (POS) to complying with food safety standards.

Food 189

Food Food Safety Front of House Fast Casual 189

Modern Restaurant Management

JULY 20, 2021

Snack, which has benefited from more flexible schedules blurring the dayparts and customers' hesitancy to dine in, is the only daypart that has increased visits over the past year. Falling outlets, rising sales. But sales have bounced back well over the first six months of 2021, and are now running ahead of 2019 levels.

2021 189

2021 Guest Recovery Online Ordering Point of Sale 189

EATER

APRIL 10, 2024

Like Johnson’s fast-casual rice bowl restaurant, Field Trip, the food at Bankside was developed with delivery in mind. Wonder controls the entire experience, from recipe to fulfillment, and the company has spent $60 million so far on intellectual property — recipes and restaurant concepts — from its partner chefs.

Delivery 137

Delivery Cash Management Point of Sale Back of House 137

Modern Restaurant Management

DECEMBER 4, 2019

People love to eat out and return when the experience is special. In fact, they love it so much that overall restaurant industry sales are projected to reach a record high of $863 billion in 2019. Customer-led Ordering and Payment. Complete Customer Journey Mapping. Some things never change.

Fast Casual 159

Fast Casual Customer Experience Point of Sale Fine Dining 159

Modern Restaurant Management

FEBRUARY 1, 2022

Fifty-one percent of adults say they aren't eating at restaurants as often as they would like, which is an increase of six percentage points from before the pandemic. The foodservice industry workforce is projected to grow by 400,000 jobs, for total industry employment of 14.9 million by the end of 2022.

2022 207

2022 2030 Food Supply Recruiting 207

Modern Restaurant Management

JANUARY 22, 2020

When people decide to dine in your establishment, they don’t just want to eat good food; they want to have a pleasant experience, as well. Statistics show that 96 percent of consumers from across the globe say that customer service plays a critical factor in choosing a brand they’ll be loyal to. Self-Service Tech.

Customer Service 228

Customer Service 2020 Social Media Mobile Ordering 228

Apicbase

MARCH 28, 2024

The back of the house supports the front of the house (FOH), enabling the customer-facing team to focus on serving a memorable experience. The back of the house supports the front of the house (FOH), enabling the customer-facing team to focus on serving a memorable experience. Sales optimisation. Cost control.

Back of House 52

Back of House FOH BOH Front of House 52

MadMobile

AUGUST 11, 2022

Fast Casual Fast Food Casual Dining Fine Dining Contemporary Casual Full Service Cafe or Bistro Bars & Pubs Food Trucks What are the different types of restaurants? Fast Casual A fast-casual restaurant concept is the perfect blend of fast food and casual dining.

Fast Casual 52

Fast Casual Fine Dining Food Truck Mobile Ordering 52

Modern Restaurant Management

APRIL 15, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the dismal March restaurant sales, security, loyalty, trends and teen consumer behaviors. March Sales Decline. Same-store sales for restaurants dropped by 28.3 Same-store sales for restaurants dropped by 28.3 percent in March.

2020 196

2020 Fast Casual Point of Sale Online Ordering 196

Sling

JULY 24, 2023

Some of these apps are designed to solve specific problems, like shift scheduling or point of sale , while others boast all-in-one suites for every aspect of restaurant management. You can view data on labor costs versus sales over time to make intelligent decisions on how many staff you’ll need clocked in at different times.

2023 78

2023 Management Management Tip Distribution 78

Lavu

FEBRUARY 26, 2020

Technology is constantly changing and revolutionizing the way restaurants meet customer needs. Gone are the days when servers would approach a customer with a pen and paper. Today, technology is at the helm of on-premise ordering processes. The new technology also allows servers to enter customer orders on hand-held devices.

Technology 78

Technology Ordering Mobile Ordering Point of Sale 78

Open for Business

JULY 7, 2023

Offering rewards when guests spend more, make repeat visits, or post about you on social media gives them a reason to choose your restaurant over another and can give a big boost to sales when done right, according to Harvard Business Review. Loyal customers can join the Tin Shop Social Club for a monthly fee of $39.99.

Loyalty Program 78

Loyalty Program Point of Sale Social Media Mobile Ordering 78

Modern Restaurant Management

JULY 15, 2020

According to the latest Financial Trends Insights from Black Box Financial Intelligence™ , based on data from the week ending June 28, restaurants sales continue improving. See the latest sales and traffic results here: Sales Improve but Restaurants Should Brace Themselves for Challenges Ahead. Financial Trends Insights.

2020 195

2020 Mobile Ordering Point of Sale Fast Casual 195

Modern Restaurant Management

JULY 14, 2020

A great customer and employee experience is in our DNA, and we are thrilled to bring the future into our kitchen with solutions that will transform the industry and make the White Castle experience all that it can be for generations to come.” White Castle Employs Flippy the Robot.

Mobile Ordering 164

Mobile Ordering Certification Loyalty Program Kitchen Safety 164

Modern Restaurant Management

DECEMBER 16, 2021

Given the increase in off-premise, we expect to see more drive-thru’s similar in format to Checkers & Rally’s iconic double drive-thru model, which dedicates one lane to traditional consumer drive-thru service and one to e-commerce only, including pre-paid digital orders for pickup and third party-delivery orders.

2022 180

2022 Food Supply Back of House Kitchen Safety 180

Modern Restaurant Management

MARCH 15, 2021

They need to know if your brand is fun and casual, professional and fast-paced, or passionate and customer-service oriented. Once you have established your brand, enthusiastic and interested candidates may come from anywhere (though generally they are existing customers in the early days). Get the Culture and Branding Right.

Franchise 208

Franchise Franchising Employee Relations Fast Casual 208

Next Restaurants

MAY 4, 2021

Takeout orders and delivery have taken the lead in a world where it’s difficult to sit in a crowd. Here are some tech ideas that could help your restaurant become ready for a minimum contact experience: Digital Reservations. Self-Ordering Kiosks. This avoids the hassle of standing in a line or shouting out your order.

Online Ordering 136

Online Ordering Fast Casual Mobile Ordering Point of Sale 136

Modern Restaurant Management

MAY 18, 2020

“Preparing to reopen a restaurant in the face of a changing pandemic can be complex and challenging without the right resources to help guide your planning efforts,” said Jim Osborne, senior vice president of customer strategy and innovation at US Foods. Click here to view the application and instructions. US Foods Holding Corp.

Front of House 208

Front of House Back of House Online Ordering Kitchen Safety 208

Lavu

MARCH 13, 2020

Your staff is hard-working and diligent—but tensions are high, and sales are lower than expected. If your staff relies on outdated methods of placing orders, it’s likely that restaurant communications are strained, which means your restaurant is operating below its potential. Update to Mobile POS System. Is it your staff?

FOH 78

FOH Mobile Ordering BOH Front of House 78

Modern Restaurant Management

DECEMBER 16, 2019

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the great gift of a restaurant gift card, learning about event professionals, top QSR traffic and digital ordering strategies. Topline numbers show robust restaurant sales growth during November. Same-store sales growth was 1.6

2019 128

2019 Compost Mobile Ordering Point of Sale 128

Modern Restaurant Management

JULY 30, 2021

Participants in MyChange with SaverLife receive access to the national SaverLife platform and the opportunity to participate in national savings challenges, access financial education articles, engage in forums and accumulate redeemable points for a chance to win prizes. “We are very excited about our partnership with SaverLife. .

Franchise 203

Franchise Franchising Fast Casual Point of Sale 203

The Restaurant Times

JANUARY 11, 2023

And automated order taking, well, it is going to be one of the top trends in the restaurant industry in 2023. . Automated order-taking refers to technology, operating systems, or software that take orders from customers and respond to them automatically. Why Should You Integrate Automated Order Taking?

Ordering 52

Ordering Online Ordering Mobile Ordering Loyalty Program 52

Modern Restaurant Management

DECEMBER 21, 2020

We’ve found our guests really appreciate and need that experience now more than ever. We have also learned that our guests are willing to try new things and have really embraced our touchless ordering system as well as our new takeout offerings. Here are their responses. Click here for part one.

2020 197

2020 Kitchen Safety Food Safety Loyalty Program 197

Lavu

MARCH 27, 2020

There’s a reason there are millions of food photos on Instagram and just a few thousand of point of sale systems (POS). The reason is simple: comprehensive restaurant management systems make restaurant operations more efficient, straightforward, and ultimately beneficial to everyone involved, from restaurant owners to customers.

Point of Sale 78

Point of Sale Front of House Mobile Ordering Back of House 78

Mad Mobile

FEBRUARY 16, 2024

Welcome to the digital age of dining, where QR codes are becoming the cornerstone of a modern, efficient, and engaging restaurant experience. A 2022 Deloitte Study found that consumers spend an incredible 20% more when ordering through technology like tableside ordering , online menus, and handheld POS devices. Absolutely not.

Ordering 40

Ordering Loyalty Program Social Media Mobile Ordering 40

Lavu

JANUARY 21, 2020

One of the major factors that can detract customers from your restaurant is long lines and long wait times. Customers want to make their orders and have their food delivered as fast as possible. It makes the food ordering process more efficient and eliminates customer frustration over waiting in line to place their orders.

Fast Casual 78

Fast Casual Point of Sale Customer Service Food Order 78

Modern Restaurant Management

OCTOBER 22, 2020

QDOBA Mexican Eats® introduced new restaurant formats, top photo, that feature buildouts including mobile-order drive-thrus, walk-up windows, mobile-order pick-up lockers, dedicated curbside pick-up areas, ghost kitchens, and concepts with updated outdoor seating. designed with high-rent urban areas in mind.

Franchise 154

Franchise Franchising Loyalty Program Kitchen Safety 154

EATER

JANUARY 5, 2022

At the Food on Demand conference in Las Vegas, the food service industry laid out its vision for a future in which customers never have to wait. The bag, held by a grappling hook, lowers to eager customers gazing up like guppies at flakes. Just don’t think too hard about how that’d work. What a bold future.

Food 144

Food Mobile Ordering Online Ordering Food Order 144