Modern Restaurant Management

JUNE 5, 2020

As consumers have come to rely on their cell phones in virtually every aspect of their lives, restaurants should consider letting guests order via mobile rather than at a counter. Contactless Ordering. In fact, 51 percent of Americans are using cash less often and are using some form of contactless payment already.

Fast Casual 521

Fast Casual Online Ordering Cash Management Mobile Ordering 521

Modern Restaurant Management

JULY 19, 2022

Traditionally, this has meant that the manager comes out and apologizes to the guest, then offers a discount or a comped meal. Widespread adoption of branded apps, online ordering and delivery, accelerated by the Covid crisis, has forced restaurants to deal with an issue that they’ve mostly avoided until now: chargebacks.

Online Ordering 487

Online Ordering Cash Management Mobile Ordering Food Order 487

Modern Restaurant Management

FEBRUARY 16, 2022

Modern Restaurant Management (MRM) magazine quizzed expert Kathryn Petralia, co-founder of Kabbage, an American Express Company, for her analysis on what restaurants owners need to understand about inflation. What are best practices for restaurant owners and operators to manage costs right now? How is inflation affecting food prices?

Cash Management 518

Cash Management Food Supply Seasonal Menu Social Media 518

Modern Restaurant Management

AUGUST 27, 2024

By the time you manage inventory, staffing, customer demand and narrow profit margins, the last thing you want to think about is the IRS. Restaurants, like other cash-intensive businesses, are a frequently targeted for audits by the IRS. Operating a restaurant is not easy. This allows the auditor to verify the expenses.

Audits 470

Audits Cash Management Point of Sale Document 470

Modern Restaurant Management

FEBRUARY 9, 2023

Whether customers are meeting their friends for an evening out or they’re placing an order for take-out for their at-home festivities, food establishments can expect to see an uptick in business this weekend. Once that amount of time is calculated, you can determine the labor costs to support cash handling efforts alone.

Cash Management 411

Cash Management Transportation Recycling Small Business 411

ChowNow

MAY 2, 2025

Youre not just managing food and staff, youre battling slim profit margins, high operating expenses, and constantly changing customer preferences. Because the truth is, most restaurants dont close because of bad food. Poor Financial Planning The Issue: Underestimating startup costs, no cash flow buffer, and unclear budgeting.

Email Marketing 195

Email Marketing Social Media Cash Management Customer Service 195

Modern Restaurant Management

MARCH 11, 2025

Adaptability became non-negotiable as takeout, delivery, and digital ordering shifted from secondary revenue streams to essential lifelines." That led to an employee shortage, especially for high-quality and experienced management positions. "The pandemic forced the restaurant industry to evolve – or disappear.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

Modern Restaurant Management

APRIL 5, 2022

As per a recently published report by Future Market insights, the Takeaway and Delivery Food market is going to witness accelerated demand in the coming years with online food platforms. As restaurants shuttered across the world due to the pandemic in 2020, deliveries and takeout orders soared.

Online Ordering 491

Online Ordering Website Management Point of Sale Inventory 491

Modern Restaurant Management

SEPTEMBER 14, 2022

You are sitting in your favorite restaurant and have placed an order on a tablet at your table. After a few seconds of placing the order, a notification appears on your messaging app. Ding* ‘Your order is being prepared by Chef Bot 19 and will be delivered to your table in approximately 19 minutes.

Front of House 528

Front of House Mobile Ordering Loyalty Program Back of House 528

Modern Restaurant Management

MARCH 25, 2021

In just three weeks, they created a native solution that allowed Clover restaurant merchants to enable online ordering for delivery or curbside pickup. This digital innovation has been helpful for small business, with roughly 20 percent of all transaction volume for Clover restaurants running through online ordering. Ellen Linardi.

Mobile Ordering 614

Mobile Ordering Online Ordering Small Business Customer Experience 614

Modern Restaurant Management

DECEMBER 30, 2022

Restaurants, like Los Angeles’ Blu Jam Cafe , have embraced QR codes to navigate a limited front-of-house staff, allowing diners to view the menu, order and pay, and enabling front-of-house staff to focus on food running and seating. Redefining the Role of the Manager. Simplicity Is Key.

Technology 520

Technology Front of House 2023 Cash Management 520

Modern Restaurant Management

SEPTEMBER 29, 2022

These tips for managing aggressive customers can take you from the beginning of a conflict to a peaceful and amicable resolution. Listen to them and apologize if they are unsatisfied with the food or service. Remember, humility is an investment in customer management because they deserve extra personal attention. I would be too.

Cash Management 493

Cash Management Customer Service Food Safety Restaurant Law 493

Modern Restaurant Management

MARCH 20, 2024

rent) and (v) cash-on-cash return / payback – how long and at what rate will investment in a specific location be returned. For example, AUV is a function of traffic (number of transactions) and average order value (“AOV”); what do the trends suggest about each of those components?

2024 450

2024 Cash Management Food Sustainability 450

Modern Restaurant Management

JANUARY 8, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. This capability can prove invaluable for refining pricing strategies, optimising ingredient and waste management, and planning forthcoming shifts, among other benefits.

2024 539

2024 Loyalty Program Cash Management Customer Experience 539

Modern Restaurant Management

OCTOBER 21, 2022

Rapid inclination of restaurateurs to adopt POS software for better management of operations will complement the restaurant POS terminals market by 2027. Restaurant point-of-sale (POS) terminals are steadily replacing the now obsolete cash registers used in restaurants. Booming Fast-Food Restaurant Space.

POS 448

POS Marketing Point of Sale Cash Management 448

The Rail

DECEMBER 2, 2024

Have you noticed how food delivery apps are becoming essential in attracting and retaining diners? In this article, we’ll show you exactly how to create a food delivery app tailored to your restaurant’s needs, while staying competitive in a booming industry. The global online food delivery market size was valued at USD 221.65

Delivery 147

Delivery Food Loyalty Program Food Order 147

Modern Restaurant Management

AUGUST 2, 2023

In the demanding world of the restaurant industry, success is not solely reliant on exceptional food and service. Positioning these items at 'eye-level' or top-right corner of the menu, areas that customers naturally glance at first, can boost visibility and orders.

Menu 419

Menu Cash Management Seasonal Menu Customer Experience 419

Modern Restaurant Management

JUNE 14, 2022

There are all kinds of different types of restaurant theft, ranging from food and inventory, theft at the register and checkout counter, external grease theft, time theft and employee product theft. It’s also more prevalent than some restaurant owners and managers might want to believe. Inventory Management System.

Point of Sale 508

Point of Sale Kitchen Safety Back of House Inventory 508

Modern Restaurant Management

MAY 21, 2020

However, as long as you keep the spotlight on food safety – sanitization, employee health monitoring and personal hygiene, and social distancing – your restaurant won’t be a hub of contagion. You can save up on ingredients by discontinuing the more niche dishes that rarely get ordered. Offer Disposable Menus.

Social Media 539

Social Media Food Safety Cash Management Kitchen Safety 539

Culinary Cues

MARCH 26, 2022

Well, you have all heard the statistics about success and failure when food and beverage are involved, so I won’t repeat them. Every business requires controls in pricing, consistency, quality, and cash handling. Social media is very inexpensive, but someone needs to effectively manage it every day and every way. Service is off.”

Cash Management 462

Cash Management Social Media Restaurant Law Communication 462

Modern Restaurant Management

AUGUST 5, 2020

and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. in-restaurant dining and online ordering for pickup or delivery), which can be leveraged to drive highly customized campaigns using a built-in marketing solution.

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

Modern Restaurant Management

MARCH 16, 2020

Due to the Covid-19 outbreak effect on the restaurant industry, Modern Restaurant Management (MRM) magazine is compiling a list of resources available for restaurant owners, operators and managers. To be added to this guide, reach out to Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com. and Canada.

Food Safety 585

Food Safety Kitchen Safety Small Business Employee Relations 585

Modern Restaurant Management

AUGUST 10, 2022

Food prices are soaring amidst supply chain disruptions, increasing labor costs, and processing plant shutdowns. The food service industry is scrambling to keep up with these new costs, pushing the price of a restaurant meal to a 40-year high. Restaurants must keep innovating to elevate the diner experience. First-Rate Service.

Online Ordering 470

Online Ordering Customer Experience Customer Service Mobile Ordering 470

Modern Restaurant Management

AUGUST 6, 2020

Improving from 20 percent margin to a 35-percent margin on a $12 dish, serving five0 covers per night translates into a $90 net increase in profits, allowing for increased cash flow to sustain operations. Lastly, food cost should always be a consideration when making menu changes. Optimize Inventory. Adopt Technology.

Front of House 531

Front of House Inventory Food Safety Social Media 531

Modern Restaurant Management

MARCH 10, 2020

The National Restaurant Association remains on top of the issue providing updates and resources including a fact sheet and a webpage with an FAQ, industry guidance, and food safety guidelines provided by ServeSafe to address increasing questions about COVID-19. We ensure food safety. We are trying to be responsible and calm.”

Kitchen Safety 516

Kitchen Safety Food Safety Cash Management Food Supply 516

Modern Restaurant Management

JUNE 9, 2022

Another way to slice and dice data is to comb through food costs. So, you could offset increased beef costs by having customers who order a chicken dish foot the bill. You can also leverage POS-gathered restaurant analytics to simplify forecasting, making things like off-premises orders operate more smoothly.

Front of House 490

Front of House Point of Sale POS Online Ordering 490

Modern Restaurant Management

FEBRUARY 4, 2022

This instability will push operators to trim costs by shortening menus and investing in labor-saving technology to free up cash for wage increases. Diners simply don’t want the low food quality that often comes with long menus. These restaurant food trends can directly impact a restaurant’s profitability.

2022 547

2022 Customer Service Online Ordering Website Management 547

Modern Restaurant Management

DECEMBER 22, 2020

In the inaugural American Express Entrepreneurial Spirit Trendex , the study, which polled 1,000 small and mid-sized businesses in the food service and other sectors, revealed notable insights about the entrepreneurial spirit in the United States. Cash Flow Is Top of Mind. Increasing products/services online (40 percent).

Small Business 449

Small Business Cash Management Webinar Recruiting 449

Modern Restaurant Management

MARCH 13, 2020

As the Coronavirus crisis continues, Modern Restaurant Management (MRM) magazine asked industry insiders what best practices restaurants should have in place for social distancing, as per CDC guidelines. "The desire for convenience has always been present, coupled with an equally strong desire for delicious food.

Front of House 499

Front of House Back of House Restaurant Law Food Safety 499

Modern Restaurant Management

SEPTEMBER 1, 2023

Inefficient restaurant inventory management practices, improper storage, gaps in inventory logs, theft, and waste can cause even the most successful kitchens to struggle or fail. Below are the top seven inventory management mistakes restaurants are making, and how to correct them. Always date and label everything.

Inventory 450

Inventory Management Management Cash Management 450

EATER

APRIL 11, 2025

In food media, youre always a stones throw away from someone talking about how food brings people together. Its one of those phrases that emanates profundity but ultimately is devoid of much meaning; food brings people together because usually you have to be where the food is in order to eat it.

Fine Dining 241

Fine Dining Seating Dine-in Cash Management 241

Modern Restaurant Management

DECEMBER 28, 2022

Operating Expenses (OpEx) are the recurring monthly bills a restaurant or bar usually budgets for: electricity and water, rent, food and alcohol, etc. More than just a rental solution, EaaS can turn those big-ticket pieces of equipment restaurants rely on into services fully managed by a third party provider. EaaS for Big Business.

Small Business 493

Small Business Equipment Cash Management Back of House 493

Modern Restaurant Management

MARCH 3, 2025

For a deeper dive into brand messaging, strategy, and authenticity, creating unified guest experiences, and the orchestration of physical and experiential touchpoints, Modern Restaurant Management (MRM) magazine reached out to The Plaid Penguin’s Founder and Sir Idea Man Joe Haubenhofer. Nuance also extends to the service.

Social Media 251

Social Media Customer Experience Email Marketing Loyalty Program 251

Culinary Cues

AUGUST 22, 2022

The food was, of course excellent, but more importantly reflective of the region and its history and the experiences of the chef. There was little waste since managing twenty seats was much easier than trying to fill expansive dining rooms with a turn or two on busy nights. Good friends, good food, good times.”. author unknown.

Seating 474

Seating Front of House Back of House Cash Management 474

Modern Restaurant Management

DECEMBER 21, 2020

If they don’t, all ads after the pandemic ends will be about digital ordering and delivery. Independent restaurants and chains alike will finally make the management of local marketing channels a priority. Restaurateurs will fully embrace digital ordering. Operators will need to think locally. Ghost kitchens will flourish.

2021 478

2021 Online Ordering Email Marketing Advertising 478

The Rail

JANUARY 28, 2025

Food prices continue rising at grocery stores and through suppliers, while staffing gaps and shifting guest preferences add extra pressure to already thin margins. For instance, restaurant operators who track ingredient usage patterns and implement precise portion controls see significant reductions in food waste.

Cash Management 130

Cash Management Loyalty Program Inventory Waste 130

EATER

SEPTEMBER 8, 2023

The point-of-sale system is used by millions of small businesses, including restaurants and food vendors, and the network’s downtime left many of them unable to process transactions. The disruptions also affected phone support, online stores, and appointment management.

Cash Management 329

Cash Management Point of Sale 2009 Small Business 329