Culinary Cues

AUGUST 28, 2020

COMMUNICATION. As much as communication is always the number one criticism of those on the receiving end – it will be even more so during times of crisis. Communicate profusely with your business guests – use all of the mediums available and make the communication positive and uplifting. HOSPITALITY FIRST.

Social Media 438

Social Media Communication Loyalty Program Training 438

Future Food

MAY 20, 2020

Five Food & Hospitality Trends for a Post-Lockdown World. The pandemic has been a catalyst for change in the food and hospitality industry. Customers in restaurants, cafes and fast-food venues will be very sensitive to health and hygiene and as such, they will translate messy to unhygienic. Me&u ordering app.

Hospitality 113

Hospitality Food Customer Service Food Order 113

Sling

AUGUST 30, 2021

At first glance, hospital marketing (or HM for short) may seem like a job reserved for hotels and resorts. In reality, hospitality marketing is essential for the success of all businesses that provide goods and services to the general public. What Is Hospitality Marketing? Why Is Hospitality Marketing Important?

Hospitality 78

Hospitality Marketing Website Management Customer Experience 78

7 Shifts

MAY 31, 2024

You got into this business because of your passion for food and hospitality. Email marketing tools Email marketing is one of the best ways to connect with your diners, welcome your new guests, and spread the word about exclusive promotions and discounts as a reward to your loyal customers.

2024 221

2024 Marketing Email Marketing SEO 221

Future Food

OCTOBER 5, 2021

EMBRACING CHANGE TO SURVIVE AND MAXIMISE FOOD SERVICE SALES. The prolonged closures on food and beverage venues have ranged from hard to devastating, not just from a sales perspective, but on the lives of hospitality workers and their families.

Food 144

Food Café Customer Service Communication 144

Culinary Cues

MAY 21, 2023

Like most living things, the desire to connect, communicate, and follow others has been apparent since the beginning of time. What happens to the concept of ‘hospitality’ that pulled us into the business to begin with. We are social animals who, for the most part, thrive on physical interaction. Wait a minute!

Technology 339

Technology Social Media Back of House Front of House 339

Future Food

MARCH 5, 2019

Customers Demand Authentic Hospitality Experiences - Every time Let’s start off by saying that commercial hospitality is everywhere we look. Customers have become better informed, they have choices and they will communicate their dissatisfaction when they feel food and service is second-rate.

Customer Experience 99

Customer Experience Hospitality Coaching Customer Service 99

Future Food

MAY 5, 2020

Hospitality in Australia Emerging from under the Pandemic Restrictions Staying positive, finding the silver lining & planning for the ‘next normal’. While times have now changed, here is where the ‘silver lining’ for the hospitality industry is most likely to come from. Image via Frameweb.

Hospitality 88

Hospitality Point of Sale Customer Service Customer Experience 88

Culinary Cues

APRIL 18, 2023

Guests will come for the food and the service, but they become raging fans of a restaurant with a story. Find them, appreciate them, communicate with them, celebrate them, and make them part of your successful formula. Customers may enjoy an occasional meal with you, clients have no reason to dine anywhere else.

Food Truck 322

Food Truck Back of House Education Training 322

PathSpot

APRIL 26, 2024

Cleanliness and safety are top priorities in the food service and hospitality industry. Adhering to rigorous hygiene protocols ensures customer satisfaction and protects public health. Understanding the Impact of Cleanliness on Your Business Trust and Loyalty are critical for customer loyalty.

Hospitality 40

Hospitality Food Safety Kitchen Safety Food 40

Culinary Cues

FEBRUARY 1, 2021

I am optimistic in the ability of the restaurant business to recover and shine, to bring people together once again, to return to a position of central to the life of neighborhoods, and optimistic that this business of food will provide wonderful careers for cooks, chefs, service staff, bartenders, managers and owners – THIS WILL HAPPEN.

Small Business 363

Small Business Front of House Customer Service Communication 363

7 Shifts

SEPTEMBER 10, 2021

It articulates what you do for customers, employees, and owners (your goals) and clarifies what you offer a specific market segment (your strategy). They describe what you do for customers, employees, and owners (your goals) and clarify what you offer for a specific market segment (your strategy). The result? Achievable.

Fast Casual 370

Fast Casual Customer Service Customer Experience Back of House 370

7 Shifts

SEPTEMBER 15, 2021

There is a way, to both grow profits and upgrade your customer experience at the same time: suggestive selling. In this blog post, we will discuss suggestive selling and how it can improve your restaurant's bottom line. And restaurateurs get great customer reviews and a higher check average. Offer customizations and add-ons.

Loyalty Program 369

Loyalty Program Customer Experience Customer Service Point of Sale 369

Hot Schedules

SEPTEMBER 14, 2020

Manage Increasing COVID-19 Cleaning Costs in Hospitality. Many hotel brands are offering optional housekeeping services, based on the idea that guest preference will be to not have personnel enter their room after check-in. Self-Service Activation for HotSchedules Health Survey is Now Available for All Customers.

Hospitality 78

Hospitality Management Management Employee Relations 78

Future Food

AUGUST 16, 2021

Forward Thinking Food and Hospitality Culture to Drive FIFO worker Retention. Future Food have been working with multinational companies in the remote mining and resources sector over the past three years to improve the working life of their FIFO employees through modernised food and hospitality standards. Image via Coastlive.

Hospitality 78

Hospitality Food Catering Article 78

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Management 397

Management Management Kitchen Safety Front of House 397

7 Shifts

MARCH 16, 2022

A restaurant earns its reputation primarily from two things: its food and its service. In order to deliver on both these accounts, it's critical to cultivate an environment where people — customers and staff alike — want to be. So, why not tap into your employees' networks of hospitality professionals? No — not just a paycheck.

Front of House 370

Front of House Back of House Communication Customer Service 370

The Restaurant Group

JUNE 5, 2024

With TRG’s specialized consulting services , you can give your new restaurant the best chance of becoming a profitable venture. Here are some popular concepts you can use as inspiration: Fast food (quick-service restaurants) like McDonalds or Burger King. They offer table service and a relaxed unpretentious ambiance.

License 136

License Food Truck Fine Dining Fast Casual 136

Future Food

SEPTEMBER 22, 2020

Reconnecting with Customers Building Loyalty and Maximising Sales by leveraging unique Points of Difference (PODs). Maintaining a loyal and diverse customer base has never been more important in a time when most consumers are scrutinising how and where they spend their disposable income. Image via The Street.

Point of Sale 141

Point of Sale Social Media Customer Service Consumer Goods 141

7 Shifts

SEPTEMBER 20, 2022

Here you'll find links to our favorite blog and support articles, information about 7shifts Academy, our social media profiles, and more. How to Succeed as a Restaurant Employee: Top Qualities : Learn how to succeed as a restaurant employee and set your hospitality career up for growth and success. Can't find what you're looking for?

FOH 195

FOH BOH Social Media Fine Dining 195

Clover - Restaurants

MAY 7, 2024

While your customers may never meet BOH team members, these restaurant jobs are essential to delivering a fantastic hospitality experience. With a proactive mindset, you’ll supervise cooks and BOH staff, prioritizing, assigning, and delegating duties to ensure successful service execution for every customer.

Back of House 52

Back of House BOH Kitchen Safety Front of House 52

7 Shifts

OCTOBER 9, 2020

After all, intuitive design and up-to-date information can turn a website visitor into a paying customer. Add photos and videos to show customers what they can expect. Share press and customer reviews for external validation. Allow customers to place takeout and delivery orders through your website.

Design 397

Design Social Media Mobile Ordering Online Ordering 397

QSR Automations

JANUARY 15, 2024

This leads to increased satisfaction among customers, in turn raising profits and even increasing mystery dining scores by 14%. Retaining talent has been an issue in many industries since 2020, but hospitality is one of the hardest-hit industries. Join our blog list: Subscribe!

2024 52

2024 Operations Front of House Social Media 52

Clover - Restaurants

MAY 10, 2024

Digital marketing also helps you build stronger relationships with your current customers. Using platforms like email, you can send loyalty deals, special offers, and restaurant news that keeps customers coming back. For example, pay-per-click ad services may not include the budget you’ll have to allocate for the ads themselves.

Marketing 52

Marketing Email Marketing Social Media POS 52

Hot Schedules

NOVEMBER 20, 2019

Spark 2019: Re-Imagining Hospitality for the Restaurant Industry. Profit margins are slim, quality control becomes a concern, and app users typically don’t discern between the delivery service and the restaurant in the event of a bad experience. . Delivery is about speed. It’s about who can get there the fastest,” Valade said.

2019 103

2019 Hospitality Employee Relations Leadership 103

QSR Automations

APRIL 29, 2024

In the fast-paced world of restaurant management, making sure everything runs smoothly and customers are satisfied is key. ConnectSmart® Host gives restaurant hosts the tools they need to simplify the waitlists and the reservation process, which in turn, keeps everyone updated in real-time by communicating instantly with servers.

Front of House 52

Front of House Back of House Social Media Fast Casual 52

QSR Automations

DECEMBER 22, 2023

It’s no secret that the last few years have been chock-full of hurdles for restaurants and hospitality. Online reservation and booking Although online reservations aren’t exactly new, we can see that numerous businesses are attempting to improve the customer experience on that front.

2024 52

2024 Loyalty Program Online Ordering Customer Service 52

7 Shifts

SEPTEMBER 15, 2021

There is a way, to both grow profits and upgrade your customer experience at the same time: suggestive selling. In this blog post, we will discuss suggestive selling and how it can improve your restaurant's bottom line. And restaurateurs get great customer reviews and a higher check average. Offer customizations and add-ons.

Loyalty Program 195

Loyalty Program Customer Experience Customer Service Point of Sale 195

7 Shifts

AUGUST 20, 2020

Once his restaurant was allowed to reopen for dine-in service, Logan took necessary precautions to ensure his staff’s, customers’, and community’s health and safety. I’ll always keep 7shfits because it helped me through probably one of the craziest transitions of the hospitality/service industry that there ever has been. ”

Employee Relations 195

Employee Relations Guest Recovery Communication POS 195

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Management 195

Management Management Kitchen Safety Front of House 195

Modern Restaurant Management

SEPTEMBER 16, 2020

Customers are going to be hesitant to dine indoors. By providing a safe, pleasant and healthy indoor dining experience, and promoting and marketing it to your new and past customers, restaurants can help to hasten the return of customers and keep everyone safe. That tables are too close.

Marketing 233

Marketing Social Media Food Safety Email Marketing 233

Chowly

MARCH 28, 2024

Introduction In our recent conversation with Matt Rolfe , an experienced hospitality leadership coach, we explored strategies for improving restaurant profitability through transformative leadership and behavioral coaching. Matt says the challenge of transcending digital platforms to convey this narrative genuinely.

Leadership 105

Leadership Coaching Sustainability Customer Experience 105

Modern Restaurant Management

APRIL 2, 2020

Rally for Restaurants is a grassroots movement built to support local restaurants and stimulate cash flow by encouraging consumers to order takeout and delivery so the foodservice community can count on the income to keep their businesses running. ” NCR wants to help its restaurant customers during this difficult time.

Healthcare 165

Healthcare Employee Relations Online Ordering Customer Service 165

Future Food

JANUARY 30, 2020

Customer Service at Mcdonalds (Image via Bustle). Great Service in an Era of Labour Costs & Technology. Service – which we see as the compassion part of the equation – is vital to create this haven of joy. What is common to both is a commitment to customer service. Image via Open Table).

Technology 107

Technology Front of House Customer Service Back of House 107

Future Food

FEBRUARY 25, 2020

The sustainability of any restaurant or F&B business is always dependant on meeting the needs of the intended target market and remaining relevant to those customer segments with authentic food and a range of promotions, offers and experiences that encourage repeat patronage.

Sustainability 88

Sustainability Social Media Communication Customer Experience 88

Hot Schedules

NOVEMBER 3, 2020

S ome may look back on 2020 as the year that fundamentally changed the hospitality industry – and they wouldn’t be wrong. We’re highlighting three fundamentals of running vital restaurant operations that logistically may look different today, but are rooted in what’s always made this industry successful – hospitality.

Operations 148

Operations Document Point of Sale Social Media 148

Hot Schedules

APRIL 21, 2020

Along with many restaurateurs adjusting to operating during COVID, they modified service hours, staff, and menu items. Rivera went on, “We also looked at what could be the most affordable for our customers. Make sure you’re able to offer a safe environment for staff, and they are able to safely interact with customers.

Kitchen Safety 125

Kitchen Safety Customer Service Food Safety Point of Sale 125