7 Shifts

MARCH 3, 2021

When we look back at the impact that 2020 had on the restaurant industry, we’ll see it as an accelerator of change. The stories of adaptation and pivot in the restaurant industry are nothing short of remarkable, as owners and operators have shifted business models on their head in order to stay afloat—and thrive.

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Fast Casual 2021 Back of House Casual 195

7 Shifts

DECEMBER 16, 2020

The Snug is a bar-forward restaurant in San Francisco serving modern California comfort food, cocktails & craft beer offered in chic, comfortable quarters. Outdoor dining One way they evolved their operations was by taking advantage of San Francisco’s new shared spaces program to extend their dining outdoors in order to keep revenue up.

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FOH Back of House Front of House Point of Sale 284

7 Shifts

MAY 15, 2023

When the pandemic forced restaurant shutdowns, Huang turned his uncle's Fresh Meadows restaurant, Peking House, into a fried chicken popup, also called Pecking House, albeit with a spelling variation. He joined us on the Pre-Shift Podcast to tell us about his new restaurant, paying fair wages, and how he feels about tipping.

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Fine Dining Front of House Back of House Dine-in 195

Modern Restaurant Management

DECEMBER 28, 2021

From full service to fast-casual to legacy fast-food brands, the one constant was disruption. Many brands were able to turn a profit from the lockdowns and social distancing orders by shifting operations toward drive-thru, delivery, pick-up, and curbside models. Just as one issue seemed fixed, another presents itself.

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Franchise Franchising 2022 Fast Casual 196

Modern Restaurant Management

JANUARY 8, 2024

This trend reflects the growing popularity of drive-thru and fast-casual dining, coupled with the demand for digital technologies such as QSR digital signage and QR codes. For example, there will be fewer human interactions when ordering takeaways during busy lunch hours, quick customer seating, or bill payments.

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2024 Loyalty Program Cash Management Customer Experience 215

Modern Restaurant Management

MAY 18, 2020

US Foods Holding Corp. launched its COVID-19 online operator resource, the US Foods Restaurant Reopening Blueprint. The Restaurant Reopening Blueprint is informed by interviews with key stakeholders such as diners, restaurant staff and US Foods consultants and chefs. Click here to view the application and instructions.

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Front of House Back of House Online Ordering Kitchen Safety 208

Restaurant Clicks

OCTOBER 9, 2021

It can be tricky when you’re trying to find different food choices. Places that put just as much focus on the service as the food tend to get great reviews and give you more bang for your buck. I’ll be back, and I suggest you give them a try as well! Order Online.

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Back of House Fast Casual Front of House Online Ordering 147

Modern Restaurant Management

FEBRUARY 1, 2022

More than half of restaurant operators said it would be a year or more before businesses conditions return to normal with food, labor, and occupancy costs are expected to remain elevated, and continue to impact restaurant profit margins in 2022, according to the National Restaurant Association's 2022 State of the Restaurant Industry report.

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Modern Restaurant Management

JUNE 23, 2022

Consumers visit a fast food or quick serve restaurant (QSR) with a goal in mind: secure a tasty meal incredibly quickly. Once upon a time, a frontline employee at a fast food restaurant did not necessarily need technological skills to apply for the job. Who makes the magic happen? Cashiers, cooks, and other QSR crew members.

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Food Food Safety Front of House Fast Casual 189

EATER

APRIL 10, 2024

Tomekah George Wonder’s big idea for food delivery is to own every aspect of the process, from recipe development to the moment it ends up at your door A few weeks ago, chef JJ Johnson launched a new restaurant concept in downtown Brooklyn. We went through a very intense recipe testing phase, which was new to me,” Johnson says.

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Modern Restaurant Management

DECEMBER 29, 2023

News headlines give you a pretty good idea of what’s top of mind for employees at QSRs and fast-casual locations: Staffing Shortages : We’re still 14,000 restaurant jobs short of where we were in February of 2020. We need to move back towards a staff supported by tech mentality. Lots of restaurants are already understaffed.

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Technology Front of House Fast Casual Back of House 123

Transact

OCTOBER 25, 2022

But Taco Mac’s road to growth faces many of the same challenges that other brands are encountering in 2022: labor has never cost more, and it’s difficult to properly staff a restaurant in order to keep up with demand. Inexperience and understaffing can lead to inconsistencies in the back-of-house for some brands.

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Sports Bar Back of House Food 147

Modern Restaurant Management

DECEMBER 16, 2021

Given the increase in off-premise, we expect to see more drive-thru’s similar in format to Checkers & Rally’s iconic double drive-thru model, which dedicates one lane to traditional consumer drive-thru service and one to e-commerce only, including pre-paid digital orders for pickup and third party-delivery orders.

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2022 Food Supply Back of House Kitchen Safety 180

Modern Restaurant Management

DECEMBER 21, 2022

Restaurants will continue to embrace digital on-premise, including mobile ordering and payment at the table, to streamline operations and improve the guest experience. Restaurants will continue to embrace digital on-premise, including mobile ordering and payment at the table, to streamline operations and improve the guest experience.

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2023 Loyalty Program Mobile Ordering Customer Experience 197

Modern Restaurant Management

JANUARY 3, 2024

We will also continue to leverage our revamped ‘Restaurant of the Future’ model along with our advanced technology strategy and are eager for this next phase of growth for the company. We look forward to another year of serving up fresh dishes and brighter mornings to every customer with care, openness and intention.

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2024 Loyalty Program Customer Experience Customer Service 132

Modern Restaurant Management

APRIL 29, 2020

Learn how one brand is doing what it can to fuel essential workers with fresh food during the COVID-19 outbreak. How did you get the idea to contribute your food to hospitals? How did you get the idea to contribute your food to hospitals? Putting good food in your body for sustenance can be an important part to fuel your work.

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Social Media Front of House Fast Casual Back of House 189

Modern Restaurant Management

MARCH 16, 2021

Tableside ordering via tablets, tableside payment, POS systems designed with mobility and flexibility in mind have dominated the market growing out of the fast casual. We’re also seeing many of our clients find new ways to be more sustainable in sourcing their food products. “Will this look good on Instagram?”

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Fast Casual Front of House Fine Dining Mobile Ordering 156

Restaurant Clicks

DECEMBER 19, 2021

Aside from its abundance of art museums and ferry trips around Casco Bay, many come to Portland to experience its annual food and beverage festivals or public urban and wooden parks, earning the city its nickname, “Forest City.” ViA VECCHiA Blue Spoon Little Tap House East Ender Katahdin Restaurant The Front Room.

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Front of House Seasonal Menu Online Ordering Back of House 113

Modern Restaurant Management

JUNE 9, 2021

Fresh prepared produce delivers many benefits to foodservice operations from cost and labor savings along with increasing back of house efficiency, food safety, and freshness. As restaurants are now bouncing back strongly, the supply chain is adjusting. Fresh Prep Basics. Supply Chain Shortages. Ease Labor Shortages.

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Kitchen Safety Food Supply Fast Casual Food Safety 168

Restaurant Clicks

DECEMBER 17, 2021

You can also frequent Dumbo’s famous flea markets and food markets to fill up on local eats and search for unique trinkets. If you’re looking for delicious sushi in Dumbo, I have compiled a list of my favorite spots that range in dining experiences from casual takeout spots to fine-dining Japanese bistros. Order Online.

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Front of House Fast Casual Fine Dining Back of House 101

Restaurant Clicks

NOVEMBER 21, 2021

San Jose is also home to the Winchester Mystery House, a mansion the widow of gunmaker William Winchester constructed over many years. La Foret is a French restaurant housed in a storied building, once a boarding house during the California Gold Rush. Order Online. Indeed, more than one million people live in the city.

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Back of House Online Ordering Front of House Seasonal Menu 118

Modern Restaurant Management

DECEMBER 16, 2021

According to Black Box Intelligence and Snagajob , full-service restaurants are feeling the pinch and report approximately six fewer employees in the back of house and three fewer in the front of house. Chick-fil-A even reported disabling curbside ordering in some locations to reduce strain on their workers.

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2022 Hospitality Loyalty Program Point of Sale 189

Modern Restaurant Management

JULY 20, 2021

restaurant industry has shown remarkable resiliency, having lost as much as 35 percent of visits at the beginning of the pandemic, but still has a ways to go to get back to pre-pandemic levels, reports The NPD Group. How is the US On Premise shaping up as it continues its journey back from COVID-19 disruption? foodservice industry.

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2021 Guest Recovery Online Ordering Point of Sale 189

Restaurant Clicks

SEPTEMBER 14, 2021

Thames Street Oyster House Dylan’s Oyster Cellar Faidley’s Seafood L.P. Thames Street Oyster House. View this post on Instagram A post shared by Thames Street Oyster House (@thamesstreetoysterhouse). If you need more of an oyster fix, I recommend their house oyster shooter. Order Online.

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Back of House Online Ordering Seasonal Menu Reservations 158

Sling

JANUARY 4, 2023

and discuss how it differs from a restaurant and other types of food-service establishments. According to this theory, Russian soldiers used a Slavic word pronounced like “bystry” — which means “quick” or “hurry” — to demand that their food be produced as soon as possible. Table of contents. What is a bistro ? What is a bistro?

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Fast Casual Fine Dining Seating Food Order 78

Modern Restaurant Management

MARCH 13, 2020

Rakuten Ready surveyed more than 100 customers to measure how behaviors around dining have, or are anticipated to change around the perceptions and impact of COVID-19 on restaurants, food delivery and order for pickup. "The desire for convenience has always been present, coupled with an equally strong desire for delicious food.

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Front of House Back of House Restaurant Law Food Safety 199

Restaurant Clicks

SEPTEMBER 16, 2021

Sushi Bar FortyFive Degrees Blue Sushi Sake Grill Sushi Club Watami Sushi All-You-Can-Eat Sakura Mikado Asaka Japanese Restaurant Mori Sushi Sushi Boss Ichiban Sushi Bar & Sammy’s Asian Cuisine Kasai Sushi Bar & Kitchen Wasabi on 82nd Sushi House Tegry Bistro Ocean World Sushi Watami. Order Online. Order Online.

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Online Ordering Back of House Front of House Fine Dining 109

Restaurant Clicks

AUGUST 30, 2021

This comes as no surprise, as it is considered one of the favorite foods in our country, not just limited to enjoying at cookouts for long holiday weekends. Having recently been featured in our article on outdoor dining, Duke’s Grocery is a casual dining restaurant that hits it out of the park in every area. In Washington, D.C.,

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Fast Casual Online Ordering Back of House Casual 78

Black Box Intelligence

SEPTEMBER 16, 2022

The segment with the largest growth was Fine-Dining, followed by Upscale Casual, and then Casual Dining. . For one: food. Guests mentioned “food” as often for both on-and-off-premise channels. Among reviews for Full-Service restaurants, on-premise food has a rating of 4.0. Although this represents a strong 3.2

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Modern Restaurant Management

FEBRUARY 21, 2022

Starting out as a whole grain diet for radicals, vegan food culture has evolved into Michelin star worthy mega trend for future chefs and culinary experts. Nowadays, vegan food is becoming normal in restaurants and fast food joints. Plant-based eating was previously limited to some selected restaurants and casual cafes.

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Fine Dining Fast Casual Food Supply 2022 221

Restaurant Clicks

JUNE 3, 2021

Upper West Side Cafe Lulu’s Wine Garden Laos in Town DC Corazon Hedy’s Rooftop Immigrant Food Equinox Restaurant Compass Rose Calico Dukes’ Grocery Hi-Lawn Blackwall Hitch Ruthie’s All Day. Attached to a squash club, Upper West Side is unique because the atmosphere is casual and inviting, yet the decor is chic and modern. Order Online.

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Outdoor Dine-in Reservations Front of House 147

Restaurant Clicks

NOVEMBER 10, 2021

Henrietta Red Blue Moon Waterfront Grille Marsh House Bonefish Grill Joe’s Crab Shack Cascades American Cafe The Optimist Jeff Ruby’s Steakhouse Eddie V’s Prime Seafood Red Perch Boston Commons New England Seafood Pub Ed’s Fish & Pizza House Juicy Seafood Nolensville Pike Crab Fever Nashville. Henrietta Red.

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Back of House Seasonal Menu Online Ordering Reservations 118

Modern Restaurant Management

OCTOBER 22, 2020

New restaurant and food businesses are opening at pre-pandemic levels, with the number of new openings increasingly more in line with 2018 and 2019 volumes, according to third quarter data for the Yelp Economic Average (YEA) report. “Business owners have proven their resilience throughout the course of this pandemic.

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Food Supply Food Truck 2019 Back of House 198

Open for Business

JANUARY 26, 2023

Before launching any new menu promotion idea, it’s a good idea to go back to basics and get clear a few basic points first. Quick links What are restaurant promotions? Who is the target customer base? What is the goal? What does the data show? A restaurant promotion can be any special offer to guests at a restaurant. What does the data show?

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2023 Loyalty Program Social Media Seasonal Menu 122

Restaurant Clicks

DECEMBER 23, 2021

One of the best parts of Downtown Brooklyn is the food. A hot spot for students and young professionals, Downtown Brooklyn is overflowing with cute cafés, casual eateries, and hip restaurants. These are some of the best restaurants in Downtown Brooklyn, ranging from casual joints to awesome date night locales.

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Online Ordering Fast Casual Back of House Food Order 128

Restaurant Clicks

NOVEMBER 16, 2021

H-Town loves its Mexican food, and this is attested to by the numerous Baja-inspired seafood restaurants and food trucks selling tacos at literally every street corner. On my recent visit to Houston, I got the opportunity to sample the city’s rich and diverse Mexican food scene. Best Mexican Restaurants in Houston.

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Modern Restaurant Management

JUNE 9, 2020

The dining experience of yesterday, however, with packed houses and quickly rotating tables is looking like less and less of a possibility moving forward. People across the nation are voicing eagerness to resume their social activities, and comfortably and confidently return to their favorite bars and restaurants. Contactless Payments.

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Fast Casual Cash Management Customer Experience Back of House 139