Remove Article Remove Customer Experience Remove Loyalty Program Remove Serving
article thumbnail

What does loyalty mean for restaurants? A complete guide to creating lifelong regulars

Open for Business

Loyalty is more than a frequent guest punch card or a points-based rewards program in the restaurant world. That’s the definition of loyalty. So why does loyalty matter so much to restaurants? They also serve as brand advocates, spreading their positive experiences to friends and family.

article thumbnail

Revolutionizing Guest Experiences Through Virtual Hospitality

Modern Restaurant Management

In today’s highly competitive landscape, marketing departments are focused on getting a 360-degree view of the customer in order to personalize their experiences and maximize customer lifetime value. In other words, it means providing services to individuals through digital platforms and technology.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Why A CRM Is Critical For Enhancing The Customer Experience For Fine Dining Restaurants In The UAE

The Restaurant Times

Customer satisfaction is given utmost importance in businesses everywhere, and the restaurant industry is no exception. Customer Relationship Management (CRM), being an integral part of nearly all types of businesses, helps retain customers and drive sales growth. Helps You Understand Your Customers Better.

article thumbnail

4 Ways Software is Transforming the Restaurant Industry

Harbor Touch

Restaurants of all sizes embrace software technology to improve the customer experience and streamline operations, from ordering systems to kitchen automation. This article will explore four ways software technology is transforming the restaurant industry. Transforming customer service. Innovating online ordering.

article thumbnail

Proven Strategies UAE Restaurants can Use to Increase their Customer Retention Rate

The Restaurant Times

Customer retention plays a crucial role in the success of a restaurant. Loyal customers tend to order and spend more and are good for the business. It has been seen that a mere 5% increase in repeat customers increases profits exponentially. How to Increase the Customer Retention Rate in Your Restaurant in the UAE.

article thumbnail

The State of New York Restaurants in 2020

7 Shifts

Based on my conversations with dozens of restaurateurs and operators, as well as other technology providers over the past few months, this article will quantify how the New York market has been impacted, and what forward-thinking operators are doing to adapt and thrive. Call 833-208-4160 or text a violation to 855-904-5036.)

2020 285
article thumbnail

Disruption in the Restaurant Technology Space 

Modern Restaurant Management

AI-driven technologies have been introduced in this sector after having carefully examined the customer behavior and their expectations over the years. According to an article by BBC, McDonald's is investing in an Artificial Intelligence start-up to help serve data-driven meal choices. Addressing this Disruption.