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In 2022, with the introduction of ChatGPT, we saw restaurants – and just about everyother industry – look for ways to incorporate artificial intelligence within their customer operations. In 2025, I believe we’ll see the smart restaurant brands get very focused on how they leverage AI to improve the customer experience.
Omnichannel communications and value-oriented customer expectations are two elements challenging restaurant owners and operators, according to a survey from Klaviyo. ” Multiple elements impact whether a potential customer actually follows through with a visit and if satisfied guests will return. ”
A recent eBook by Softarex Technologies highlights all the main aspects of AI usage in restaurant operations, from customer service to back-of-house management. Enhancing Customer Service with AI One of the most visible applications of AI in restaurants is in customer-facing operations.
. "If I had the opportunity, I would encourage them to employ voice analytics, not to automate ordering, but rather to analyze customer/employee conversations for insights into customer experience, operational efficiency, marketing effectiveness, safety compliance, employee engagement, and more, he said. "The
Before you decide, hear first-hand customer accounts in Paycor’s webinar to learn: The three most important things to look for when switching. HR and payroll impact every aspect of your business. Choosing the right provider is one of the most important decisions you’ll make. How to begin your search. What are some of the red flags?
When customers are looking for a new place to eat, one of the first steps in that journey is checking reviews. Reviews give your restaurant the credibility it needs to attract new customers on a daily basis. Collecting direct feedback from customers and sharing it with the world is pivotal to growing your business year after year.
And fast-food customers Convenience-store foodservice grew 5% last year and is expected to jump another 5.7% And the tactics are quickly stealing customers from restaurants. this year, according to the 2025 Convenience Store Trends Report released Tuesday by customer experience solutions and mystery shopping firm Intouch Insight.
Third-party delivery (3PD) services play a critical role in bringing delicious meals from restaurants into the hungry hands…er, mouths…of customers. Not only do smart lockers simplify the order pickup process for the delivery drivers, they also increase customer satisfaction.
Your customer email list is your most valuable marketing asset, giving you an incredible ROI of $42 for every $1 you spend. You own it, it costs very little to maintain, and its a direct link to your customers any time youd like to reach themno complicated algorithms or third-party platforms getting in the way.
Our free interview scorecard template allows you to customize criteria and track candidate progress, helping you make informed hiring decisions. Discover the benefits of using interview scorecards to assess and compare candidates, ensuring fair and consistent evaluations.
For many restaurant owners, delivery has become critical for profitability, especially as customer demand increases. Unfortunately, due to strain on resources, most restaurant owners no longer believe they can offer their customers a positive direct-delivery experience. Some don’t know they can. That starts with consistency.
Thai District now has a branded app, and uses powerful marketing tools that help them build customer loyalty and increase sales without the burden of commissions. This valuable customer data enables them to run effective marketing campaigns that drive results. Andre partnered with ChowNow to bring Thai District online.
When business slows down, its easy to blame the season, the weather, or people not going out like they used to, but sometimes all customers need is a good reminder or the right reason to show up again. Encouraging repeat visits from loyal customers? Or bring in a wave of new customers who havent tried your place yet?
Starbucks plans to redesign up to 1,000 locations with the intent of making its coffee shops friendlier for in-store customers. Inside the company’s newest redesign in Bridgehampton, New York.
Can investing in customer experience earn your restaurant higher revenue and repeat business? Test your know-how with HungerRush's quick, five-question quiz.
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Following up with Attest, Modern Restaurant Management (MRM) magazine secured further insights from Sam Killip, VP of Customer Success. Poor customer service or low quality food will be more damaging to restaurant brands and could result in long-term customer loss even when the economy bounces back.
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Understand the Basics of Tip Distribution Before creating or adjusting your tipping policy, understand the typical roles involved and how tips are usually distributed: Waitstaff: Often the primary recipients of tips as they interact directly with customers. kitchen staff, bartenders) significantly contribute to customer satisfaction.
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While the rule targets all links in the supply chain such as manufacturers and distributors, its ripple effects can empower restaurants to respond more effectively to food safety concerns and strengthen customer confidence. Beyond safety, there are additional benefits. The time to act is now.
Below are five key approaches we at Groucho’s Deli have successfully implemented to attract and retain Gen Z customers. For example, we have partnered with the cause-marketing program GiftAMeal, which turns a customer engagement into real-world impact — every photo shared results in a donation to the local food bank.
Recurring customers. Promotions and discounts attract customers, but they’re often short-lived. As seen during the 2024 summer of value, customers quickly move on to other restaurant brands in search of the next deal. Some customer segments will continue to dine out. Hope in the hybrid (worker). What is value?
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Just like a well-crafted mission statement will help guide your business decisions, identifying and understanding your target customers and competitors through restaurant market research will give your business a competitive edge. Do you want to find out which food items your customers love the most?
In an industry where margins are razor thin and customer expectations are insanely high, the divide between marketing and operations is no longer sustainable. But if either side breaks down, or worse, works in isolation, customers feel it immediately and stop coming back. But the modern customer doesn’t care about org charts.
“This enduring customer loyalty drives the restaurant industry forward, creating clear opportunities for restaurants to enhance the dining experience through strategic limited time offers, efficient delivery and exceptional in-person service," said Samir Zabaneh, CEO of TouchBistro.
Digital transformation has completely reshaped how we serve customers and empower employees, but the stakes are higher than ever. From personalized customer experiences to unlocking operational efficiencies, technology is the fuel driving the next era of restaurant success. And technology is the key to unlocking that potential.
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At the same time, a rise in fast-food prices driven by inflation is reshaping consumer behavior, with many customers now treating fast food as a splurge rather than a convenience. The future of dining will center on creating smarter, simpler, and more personal experiences for customers.
Delve into previous POS data to see which dishes your customers were steering towards during the lead up to Christmas. Use your POS data to predict the busiest times and ensure you are ready to maintain fast and friendly customer service.
– Salad House CEO Joey Cioffi In 2025, restaurant chains will increase their usage of connected equipment to be more responsive, resilient, and ready to meet evolving customer expectations in a data-first, efficiency-focused world. Those who don't make this investment risk falling behind as the industry continues to evolve.
To learn more about the mural progran's history and the impact of the brand's art-forward design approach, shedding light on how these unique visuals foster genuine connections with their customer base, Modern Restaurant Management (MRM) magazine reached out to Seth Larsen, the company's Chief Relationship Officer. But murals?
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While a boon for both restauranteurs and customers in the name of increased sales, greater convenience, and streamlined payment processes, these cashless payment systems add new vulnerabilities to already often-targeted point-of-sale systems. Often, these third-party vendors’ systems are integrated directly with restaurants.
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