Modern Restaurant Management

APRIL 14, 2025

61 percent of kiosk users say they want to see more kiosks in restaurants – up from 57 percent in 2024 and 36 percent in 2023. Technology that once felt futuristic is quickly becoming standard. Phygital technologies, particularly self-service kiosks and unified digital ordering channels, are pivotal to this strategy.

Loyalty Program 332

Loyalty Program 2025 Mobile Ordering Fast Casual 332

Goliath Consulting

JULY 11, 2025

This system utilizes real-time data to forecast demand and adjust production accordingly, thereby reducing food waste and enhancing service speed ( Emerging, 2024 ). Platforms like Fourth iQ use real-time sales and staffing data to recommend optimal shift coverage ( Fourth, 2024 ). During peak hours, popular items stay stocked.

Email Marketing 221

Email Marketing 2024 Social Media Waste 221

Modern Restaurant Management

MAY 27, 2025

More recently, Panda Restaurant Group disclosed a March 2024 data breach that compromised driver's license numbers and other personal information of nearly 240,000 current and former employees. This committee can ensure that legal compliance and insurance requirements are built into everyday operations.

Insurance 282

Insurance Document Employee Relations 2023 282

Modern Restaurant Management

DECEMBER 31, 2024

This final edition of Modern Restaurant Management (MRM) magazine's Research Roundup for 2024 features news of operator challenges and priorities, delivery trends, wages and hourly worker considerations. This is according to a survey conducted by TD Bank at the 2024 Restaurant Finance and Development Conference in Las Vegas, Nevada.

Franchise 221

Franchise Franchising 2024 Mobile Ordering 221

Lavu

NOVEMBER 29, 2024

Accessibility in digital menus is no longer optional – it’s a legal requirement in 2024 under the ADA. Related video from YouTube 2024 Accessibility Standards for Digital Menus The 2024 updates focus on making digital menus more inclusive and easier to use. adults with disabilities. These standards align with WCAG 2.1

2024 78

2024 Mobile Ordering Online Ordering Customer Service 78

Lavu

JULY 11, 2025

Cloud-Based POS Systems are transforming how restaurants operate by enabling remote management, faster updates, and seamless integration with other tools. Cloud-based POS systems are transforming the restaurant industry by addressing common challenges like outdated technology, inefficiencies, and data management issues.

POS 78

POS Management Management Mobile Ordering 78

SpotOn

APRIL 1, 2025

Empower servers to sell more with handhelds The outside area is further from the kitchen and the POS, which means a server on the patio has to do a lot more running around to keep tables happy. A handheld POS can help. It's a portable POS device that fits in an apron and lets servers take orders and payments at the table.

Seating 98

Seating Outdoor POS Seasonal Menu 98

Lavu

JULY 18, 2025

That’s where the right POS features make a real difference. In this post, we’ll explore five essential POS features designed to reduce wait times and deliver faster, more efficient dining experiences. Modern POS systems can reduce wait times by up to 30% through automation and real-time data. Ease of Implementation in U.S.

POS 60

POS Mobile Ordering Communication Customer Service 60

Restaurant Business

JUNE 6, 2025

2024 was a tough year for restaurants. But it wasn’t quite so bad for fast-casual concepts , which outpaced other categories with 9% growth in 2024, according to Technomic. By Heather Lalley on Jun. 06, 2025 Facebook Twitter LinkedIn Chipotle rose to No. Segment leader Chipotle Mexican Grill rose to No. Have consumers moved on?

Fast Casual 147

Fast Casual Leadership 2025 2024 147

Lavu

JULY 4, 2025

Technology is now playing a crucial role in helping quick-service restaurants streamline operations, optimize staff efficiency, and speed up service. In this post, we’ll explore how leveraging the right technology can significantly cut down wait times and elevate the customer experience in 2025.

2025 60

2025 Technology Mobile Ordering Loyalty Program 60

Lavu

MARCH 7, 2025

effective March 31, 2024) introduced stricter encryption and anti-phishing measures. Tools like cloud-based POS systems simplify the process by automating updates and securing payment data. took effect on March 31, 2024, new measures like stronger encryption standards and anti-phishing protections were introduced.

POS 78

POS Guest Recovery Document Audits 78

Modern Restaurant Management

NOVEMBER 19, 2024

” According to a 2024 global survey by Lightspeed, 45 percent of consumers are taking part in solo sit-down meals, and a further 34 percent categorize the experience as a form of self care – citing the peace and quiet of the meal and the opportunity to partake in people-watching as top priorities to get out of the experience.

Customer Experience 450

Customer Experience Fine Dining Seating Catering 450

Lavu

APRIL 25, 2025

Setting up a POS system for a restaurant in 2025 isnt just about installing machinesits about finding the right tools to help your business run smoothly. The right POS setup can make it easier to take orders, manage staff, track sales, and keep customers happy. Why It Matters : Modern POS systems are more than payment tools.

POS 78

POS 2025 Loyalty Program Cash Management 78

Perfect Daily Grind

JUNE 27, 2025

London, UK) Thu, 26 Jun – USDA cuts world 2024/25 coffee production to 174.4 The 2024 annual report shows certification reaching 1.8 Entries are open for 20 award categories, including ten new innovation awards for matcha, plant-based beverages, office coffee, technology, and rising star brands. million 60kg bags.

2025 114

2025 Workshop Events Point of Sale 114

Qu

OCTOBER 17, 2024

And the biggest bottleneck in fulfilling that promise— outdated kitchen technology resulting in sub-optimized kitchen operations. This technology reduces mistakes in order preparation, which is crucial for maintaining guest satisfaction and loyalty. billion in 2024 from USD 6.08 It’s truly a no-brainer investment!

Food Order 52

Food Order Waste Technology BOH 52

MBB Hospitality

DECEMBER 22, 2024

The way consumers interact with restaurants has changed significantly in recent years, driven by technological advancements and shifting customer expectations. is projected to reach $353 billion by 2024, fueled by increased smartphone usage and consumer demand for convenience. Restaurant consulting professionals can assist with: 1.

Online Ordering 52

Online Ordering Ordering Front of House Customer Service 52

Chowly

DECEMBER 9, 2024

Chowly 2024 Recap Growing Together with Independent Restaurant Operators 2024 has been a year of growth, innovation, and connection at Chowly. Explore The post Chowly 2024 Recap: Growing Together with Independent Restaurant Operators appeared first on Chowly.

2024 59

2024 Operations Workshop Leadership 59

Qu

NOVEMBER 25, 2024

At Qu, we believe technology should do more than keep your restaurant running—it should propel your business beyond. This creates significant barriers for guests with disabilities, limiting their ability to interact with the technology and access services. 2024, October 11). Article sources: (1) Hospitality Tech.

Online Ordering 52

Online Ordering Mobile Ordering Front of House Food Order 52

Qu

NOVEMBER 25, 2024

And today, the biggest bottleneck in fulfilling that promise is outdated kitchen technology. Holistic, well-integrated kitchen technology reduces mistakes in order preparation, which is crucial for maintaining guest satisfaction and loyalty. billion in 2024 from USD 6.08 With all these benefits, it’s no wonder that the U.S.

Food Order 52

Food Order Waste Technology BOH 52

Modern Restaurant Management

MARCH 11, 2025

No matter how much technology evolves, or trends shift, people will always come back for quality food, great value, and friendly service. In 2024, we launched Mad Dash, which totally changed curbside pickup. This shift ensures that operations run smoothly, and sales revenue is optimized. These core elements never go out of style.

Loyalty Program 471

Loyalty Program Mobile Ordering Customer Experience Online Ordering 471

Restaurant Business

JUNE 5, 2025

Continue to Site >>> Menu Michelin-starred chef and owner of Konro arrested on domestic battery charges Newsletter Search Restaurant Business Search Login Subscribe Newsletter Login Subscribe Topics Consumer Trends Food Beverage Emerging Brands Operations Technology Marketing Workforce Leadership Financing Data Top 500 Chains Top 100 Independents Future (..)

Fast Casual 147

Fast Casual Leadership 2025 Loyalty Program 147

Modern Restaurant Management

MARCH 11, 2025

We’ve reimagined our drive-thru model, introduced new kitchen technology to improve throughput, and strengthened our loyalty program to keep customers engaged. Consumer behavior shifted rapidly towards online ordering and contactless payments, making these technologies essential for survival. Innovate or die was the new mantra.

Mobile Ordering 418

Mobile Ordering Kitchen Safety Fine Dining Food Safety 418

Qu

MARCH 28, 2025

In December 2024, technology leaders from various industries gathered at Amazon’s premier conference, AWS Re:Invent, where Qus CEO participated in a panel discussion. This marked a significant milestone, as the restaurant industrytraditionally underrepresented at such eventsemerged as a focal point of technological innovation.

Fast Casual 52

Fast Casual Technology Point of Sale Mobile Ordering 52

SpotOn

DECEMBER 30, 2024

At the beginning of 2024, the NRA reported that 73% of operators expected profit to be less or the same over the year, with 38% saying they didn't make any profit in 2023. You should be able to find this data in your POS reporting. Look in your POS reporting for hourly labor and check your books for the others. Labor costs.

Operations 52

Operations Loyalty Program Online Ordering Fast Casual 52

Qu

JUNE 17, 2025

Imagine this: Your kitchen runs like clockwork, your POS accepts multiple currencies with zero hassle, you know whether your appliances are performing efficiently, and you can ask an app to deliver real-time insights with a simple question, even using your own voice. The platform delivers a 99.8% Ready to see what’s possible?

POS 52

POS Mobile Ordering Kitchen Safety Equipment 52

Restaurant Business

JUNE 10, 2025

Photo courtesy of QSR Automations QSR Automations and Crunchtime, two of the biggest back-of-house technology suppliers in the restaurant industry, are planning to merge, the companies said Tuesday. News technology mergers Joe Guszkowski is a senior editor with Restaurant Business covering technology and casual-dining chains.

Fast Casual 270

Fast Casual Leadership 2025 Technology 270

Modern Restaurant Management

DECEMBER 17, 2024

Restaurants will continue to invest in comprehensive Back-of-House Technologies Following the pandemic, restaurants focused heavily on Front-of-House technology to streamline and digitize the diner experience. Digital experiences must drive real value Technology, for its own sake, won’t cut it.

2025 419

2025 Back of House Front of House Customer Experience 419

Rocket Fuel

FEBRUARY 19, 2025

Traffic to QSRs fell nearly 2% through October of 2024 according to data from Circana. High wait times might get you paused for a bit, while POS webhook issues mean a longer time out. Identify restaurants with the highest downtime rates or any instance of POS webhook issues. Last year was a tough one for all restaurant brands.

Delivery 52

Delivery Customer Experience Point of Sale Sustainability 52

Qu

MARCH 12, 2025

A new Skip button provides clear navigation for bypassing cross-sale opportunities when relevant while maintaining consistency with existing cross-sale rules and logic across all POS interfaces. The 2024 QSR Drive-Thru Report (4) PYMNTS. This integrates into the existing drive-thru workflow, maintaining high service speed levels.

Tip Distribution 40

Tip Distribution Online Ordering Mobile Ordering Customer Service 40

Modern Restaurant Management

NOVEMBER 27, 2024

An 'Out of the Ordinary' Year for Independents 2024 was an “out of the ordinary” year for independent restaurants, according to TouchBistro's 2025 State of Restaurants Report. One strategy for reducing costs has been the increased use of technology. Rising Wages Base wages increased by 4 percent to $14.20/hour,

2025 221

2025 Loyalty Program 2024 Back of House 221

Modern Restaurant Management

JANUARY 8, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. This trend reflects the growing popularity of drive-thru and fast-casual dining, coupled with the demand for digital technologies such as QSR digital signage and QR codes.

2024 539

2024 Loyalty Program Cash Management Customer Experience 539

Modern Restaurant Management

JANUARY 2, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. We've reached a point where we're recognizing the value and limits of these technologies.

2024 493

2024 Food Safety Fast Casual Insurance 493

Modern Restaurant Management

SEPTEMBER 3, 2024

The right restaurant technology is essential to make it all happen. By focusing on key technologies like point-of-sale (POS) systems, local dining businesses can maximize their investments and position themselves for success in a digital-driven industry.

Loyalty Program 458

Loyalty Program POS Online Ordering Customer Experience 458

Modern Restaurant Management

APRIL 10, 2024

But if last year was any indicator, restaurant operators are on the road to relief in 2024. In 2024, we expect these trends to shape the restaurant sector. In 2024, restaurants should make the dining-out experience worth the price tag. And despite warnings of an imminent recession at the end of 2022, the U.S. Coffee in 2023.

2023 492

2023 Point of Sale Loyalty Program 2024 492

Modern Restaurant Management

JANUARY 31, 2024

Will 2024 be a comeback year for restaurants? Despite challenges including inventory costs, commission fees and staff turnover, many restaurant owners are expressing optimism about moving forward, according to TouchBistro’s 2024 State of Restaurants Report. I think automation will be the biggest trend of 2024.

Online Ordering 508

Online Ordering 2024 Website Management 2023 508

Modern Restaurant Management

SEPTEMBER 30, 2024

At the same time, QSRs and fast casual establishments are turning to technology to improve operations and customer interactions as they continue to increase output. Technology is one way to make this happen. Data shows that order accuracy , fueled by improving technology, received top marks from satisfied consumers.

2025 450

2025 Fast Casual Food Customer Experience 450

Modern Restaurant Management

OCTOBER 1, 2024

With today’s technology, bar and lounge operators can have the best of both worlds. According to a 2024 Toast survey, one of the biggest challenges for restaurant operators is managing the administrative aspects of their business, from juggling multiple service channels and locations to effectively leveraging guest data.

Bar 449

Bar Operations Back of House Front of House 449