Restaurant Business

JULY 3, 2025

per share for the online ordering and payment company just four years after Olo went public. per share for the online ordering and payment company just four years after Olo went public. Its core product is online ordering, but it has expanded into marketing and customer engagement as well as payment processing. Sign up here.

Leadership 268

Leadership Mobile Ordering 2025 Online Ordering 268

Modern Restaurant Management

DECEMBER 31, 2024

This final edition of Modern Restaurant Management (MRM) magazine's Research Roundup for 2024 features news of operator challenges and priorities, delivery trends, wages and hourly worker considerations. This is according to a survey conducted by TD Bank at the 2024 Restaurant Finance and Development Conference in Las Vegas, Nevada.

Franchising 221

Franchising Franchise 2024 Mobile Ordering 221

Modern Restaurant Management

MAY 30, 2025

billion transactions and $67 billion in sales in 2024. In 2024, restaurants across the country saw an average five percent increase in transactions and an average eight percent increase in profits with only four percent caused by price hikes. Companies saw a sales boost in 2024 as loyalty transactions increased by over 30 percent.

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

Modern Restaurant Management

JANUARY 31, 2025

These experiments, largely rooted in technology solutions, will be focused on increasing their efficiency while also deepening their customer relationships. Retailers with strong customer connections ad robust investments in omnichannel models, including technology, will be best positioned. ” A Year of Challenges U.S.

Marketing 221

Marketing Loyalty Program 2024 2025 221

Modern Restaurant Management

MAY 27, 2025

In today's digital landscape, restaurants have become prime targets for cybercriminals who take advantage of potential entry points from point-of-sale systems, online ordering platforms, customer databases, loyalty programs and third-party delivery services. Consider the alarming pattern over the past three years.

Insurance 282

Insurance Document Employee Relations 2023 282

Restaurant Business

JUNE 23, 2025

Acqui-hire “To acquire a company in order to use its employees skills or knowledge, rather than for its products or services.” The coffee giant is licensing the company’s order fulfillment tech while also bringing aboard Empower’s six engineers. Add these six terms to your vocabulary.

Hiring 175

Hiring Mobile Ordering Advertising Leadership 175

Lavu

NOVEMBER 29, 2024

Accessibility in digital menus is no longer optional – it’s a legal requirement in 2024 under the ADA. Related video from YouTube 2024 Accessibility Standards for Digital Menus The 2024 updates focus on making digital menus more inclusive and easier to use. adults with disabilities. These standards align with WCAG 2.1

2024 78

2024 Mobile Ordering Online Ordering Customer Service 78

Restaurant Business

JUNE 17, 2025

Photo: Shutterstock Made-to-order food, value offerings, loyalty programs. billion in 2024 and are expected to top $3 trillion by 2028, the report said. Made-to-order food is now second only to gas as a driver of c-store visits. By Heather Lalley on Jun. Sounds like the hallmarks of any solid fast-food restaurant.

Food 275

Food Fast Casual Leadership Loyalty Program 275

Restaurant Business

JUNE 17, 2025

That model allows the chain to invest more labor in the kitchen, where car-friendly salads and wraps are made to order. Entrée salads can be ordered as a wrap for drivers to eat one handed, for example. Kern said Greenlane has found savings by ordering direct, rather than going through a distributor. Photo courtesy of Greenlane.

Fast Casual 162

Fast Casual Leadership Mobile Ordering Casual 162

Lavu

JULY 4, 2025

Technology is now playing a crucial role in helping quick-service restaurants streamline operations, optimize staff efficiency, and speed up service. From self-order kiosks to real-time kitchen display systems, digital solutions are reshaping the way these restaurants operate. Perfect for serving more guests with fewer staff.

2025 60

2025 Technology Mobile Ordering Loyalty Program 60

Modern Restaurant Management

NOVEMBER 15, 2024

The aesthetic design of the store mirrors our new brand platform, But Wait, There's Marco's ™, that launched in April 2024. The new colors and signage remain appealing to the eye, while also adding interactive elements such as the addition of a designated wall with a QR code for mobile access in-store.

Mobile Ordering 221

Mobile Ordering Design Customer Experience Online Ordering 221

Modern Restaurant Management

DECEMBER 18, 2024

Restaurants are already experimenting with using AI to handle drive through orders to allow human employees to focus on customer interactions in the restaurant. As of 2024, over half of U.S. As technology continues to advance, restaurants that embrace these changes will be better positioned to thrive in a competitive landscape.

2025 419

2025 Loyalty Program Social Media Fast Casual 419

Lavu

JULY 18, 2025

Modern point-of-sale systems go beyond order processing—they streamline operations, reduce bottlenecks, and improve table turnover. Here are five key features that can help: Mobile Ordering : Speeds up order placement by letting customers order via their smartphones. times faster than traditional methods.

POS 60

POS Mobile Ordering Communication Customer Service 60

Lavu

JULY 11, 2025

From streamlining orders to managing inventory and staff, these systems provide the tools restaurant owners need to stay competitive in 2025 and beyond. Cloud-based POS systems are transforming the restaurant industry by addressing common challenges like outdated technology, inefficiencies, and data management issues.

POS 78

POS Management Management Mobile Ordering 78

MBB Hospitality

DECEMBER 22, 2024

The way consumers interact with restaurants has changed significantly in recent years, driven by technological advancements and shifting customer expectations. Restaurant online ordering has emerged as a crucial aspect of the food service industry, reshaping restaurant operation strategies and fostering growth in restaurant delivery services.

Online Ordering 52

Online Ordering Ordering Front of House Customer Service 52

Qu

NOVEMBER 25, 2024

At Qu, we believe technology should do more than keep your restaurant running—it should propel your business beyond. New Online Ordering 70% of guests prefer ordering directly from restaurants 1 , and guest expectations for fast, seamless digital experiences have never been higher.

Online Ordering 52

Online Ordering Mobile Ordering Front of House Food Order 52

Modern Restaurant Management

MARCH 11, 2025

No matter how much technology evolves, or trends shift, people will always come back for quality food, great value, and friendly service. While the ways we order and dine may have changed, the reasons people choose a restaurant haven’t. In 2024, we launched Mad Dash, which totally changed curbside pickup.

Loyalty Program 471

Loyalty Program Mobile Ordering Customer Experience Online Ordering 471

Qu

MARCH 28, 2025

In December 2024, technology leaders from various industries gathered at Amazon’s premier conference, AWS Re:Invent, where Qus CEO participated in a panel discussion. This marked a significant milestone, as the restaurant industrytraditionally underrepresented at such eventsemerged as a focal point of technological innovation.

Fast Casual 52

Fast Casual Technology Point of Sale Mobile Ordering 52

Modern Restaurant Management

MARCH 11, 2025

"As awful as it was, the pandemic pushed restaurants to completely rethink their operations in order to survive, and some of the changes they made during the pandemic have continued to be beneficial to those restaurants and industry at large." The pandemic made speed, accuracy, and seamless ordering non-negotiable.

Mobile Ordering 418

Mobile Ordering Kitchen Safety Fine Dining Food Safety 418

Lavu

APRIL 25, 2025

The right POS setup can make it easier to take orders, manage staff, track sales, and keep customers happy. Integration with online ordering, loyalty programs, and inventory tracking. Add features like online ordering, inventory tracking, and loyalty programs. Prepare for Future Growth With digital ordering expected to hit $90.3

POS 78

POS 2025 Loyalty Program Cash Management 78

Restaurant Business

JUNE 11, 2025

These ads will direct back to a restaurants’ DoorDash ordering page. In the future, they could also link to a restaurants’ own website if they use DoorDash’s Storefront online ordering system, Samolis said. But some have bristled at the idea that they must now offer discounts in order to compete. Sign up here.

Advertising 228

Advertising Fast Casual Social Media Leadership 228

SpotOn

DECEMBER 30, 2024

At the beginning of 2024, the NRA reported that 73% of operators expected profit to be less or the same over the year, with 38% saying they didn't make any profit in 2023. Handhelds enable servers to take orders and payments at the table instead of running to and from the POS, making them twice as efficient.

Operations 52

Operations Loyalty Program Online Ordering POS 52

Perfect Daily Grind

JUNE 6, 2025

It also means that coffee can be transported in Flexible Intermediate Bulk Containers (FIBCs, also known as “super sacks”), allowing for more streamlined bulk ordering. The guide details estimated startup costs ranging from $50,000 for mobile trucks to $350,000 for seating-only cafés, outlining key expenses such as equipment and staffing.

2025 63

2025 Pricing Café Events 63

Modern Restaurant Management

NOVEMBER 1, 2024

Voice of the Restaurant Industry Toast's 2024 Voice of the Restaurant Industry some insights and data suggesting a cautiously optimistic outlook: profits are rising, with 63 percent reporting increased margins compared to last year. As consumer searches for malls are declining, restaurants are breathing life back into malls.

Point of Sale 221

Point of Sale 2024 Mobile Ordering Consumer Goods 221

Qu

JUNE 17, 2025

From knowing where an order is in the kitchen to having instant insight into which upsell recommendations are driving the greatest gains in average order value. At Qu, we’re focused on giving you data-driven tools to optimize every part of the order journey so you can run a more efficient, profitable business.

POS 52

POS Mobile Ordering Kitchen Safety Equipment 52

Modern Restaurant Management

APRIL 1, 2025

Despite the fact that consumers are paying more to visit and order from restaurants this year – 12.5 28 percent of consumers say they are ordering takeout and delivery more frequently than last year. Additionally, households making less than $50k ordered takeout and delivery far less frequently than their wealthier peers.

Pricing 251

Pricing Technology 2025 Point of Sale 251

Modern Restaurant Management

APRIL 29, 2025

Off-Premises Dining Is Essential Nearly 75 percent of all restaurant traffic now happens off-premises—meaning that almost three out of four restaurant orders are taken to go. More than 60 percent say they’re ordering off-premises more often than a year ago. Older adults still prefer in-person ordering.

Reservations 488

Reservations 2025 Marketing Loyalty Program 488

Perfect Daily Grind

JULY 4, 2025

Editor’s note For the first time since December 2024, the C price has fallen below US $3/lb. However, with Brazilian producers predicted to have sold up to 90% of their 2024 harvest, the market’s direction hinges on whether the remaining crops are as plentiful as expected. lb over the next 15 months.

Pricing 78

Pricing Café 2025 2024 78

Qu

MARCH 12, 2025

Qu’s Winter Product Highlights offer diverse ordering options that bridge the physical and digital divide, including smarter drive-thru ordering, expanded online ordering (with curbside and tableside options), and more personalized kiosk ordering.

Tip Distribution 40

Tip Distribution Online Ordering Mobile Ordering Customer Service 40

Modern Restaurant Management

FEBRUARY 20, 2025

That inconvenience can be enough to stop you from ordering. The next generation of messaging technology makes it possible, allowing people to order seamlessly from the text itself while still receiving an immersive brand experience. What if you could remove that friction from your customer experience?

Marketing 251

Marketing Mobile Ordering Email Marketing Communication 251

Modern Restaurant Management

JANUARY 8, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. This trend reflects the growing popularity of drive-thru and fast-casual dining, coupled with the demand for digital technologies such as QSR digital signage and QR codes.

2024 539

2024 Loyalty Program Cash Management Customer Experience 539

Modern Restaurant Management

APRIL 9, 2024

A chief reason is due to caution or uncertainty exhibited by conscious consumers, with 48 percent saying they are taking the ‘wait and see’ approach and holding back on spending in 2024. Orders come from a multitude of places. Wait or dwell experiences can be dampened if take-out or remote orders get preference.

2024 508

2024 Mobile Ordering Front of House Back of House 508

Modern Restaurant Management

JANUARY 2, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. We've reached a point where we're recognizing the value and limits of these technologies.

2024 493

2024 Food Safety Fast Casual Insurance 493

Modern Restaurant Management

APRIL 11, 2024

The year 2024 promises a journey of adaptation and fierce competition for the restaurant industry as it manages stronger-than-expected economic data and slowing inflation while dealing with the headwinds of short labor supply, more demanding customers and an uncertain political environment.

2024 473

2024 Customer Experience Compost Loyalty Program 473

Modern Restaurant Management

JANUARY 3, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. We will rely heavily on the travel industry in 2024 to continue bringing us customers from local cities like Philadelphia, DC, Baltimore, New York, NJ, etc.

2024 332

2024 Loyalty Program Customer Experience Food Safety 332

Modern Restaurant Management

SEPTEMBER 3, 2024

The right restaurant technology is essential to make it all happen. By focusing on key technologies like point-of-sale (POS) systems, local dining businesses can maximize their investments and position themselves for success in a digital-driven industry.

Loyalty Program 458

Loyalty Program POS Online Ordering Customer Experience 458

Modern Restaurant Management

JUNE 28, 2024

Customers indicate better performance across most aspects of the full-service restaurant experience — with food order accuracy (92) and waitstaff courtesy and helpfulness (90) leading the way — appreciating restaurants’ efforts to satisfy customers despite inflation.

2024 294

2024 Mobile Ordering White Paper Food Order 294