Remove 2024 Remove Customer Service Remove Mobile Ordering
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2025 Restaurant Payment Trends and Predictions

Modern Restaurant Management

As digital transactions become ubiquitous, businesses across all sectors are embracing innovations that reshape the way they interact with customers. The simplicity and convenience of these payment methods will boost customer satisfaction and increase revenue by reducing checkout hesitation and encouraging higher spending.

2025 447
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2025 Cybersecurity Outlook for Restaurants 

Modern Restaurant Management

With cashless transactions and delivery services becoming the norm, diners are enjoying faster, more streamlined dining journeys. The consequences of data breaches for restaurants are far-reaching, from compromised employee and customer personal data to ransomware attacks, operational downtime, and even lawsuits.

2025 558
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MRM Research Roundup: AI Investment Heating Up and Summer Dining Dos and Don’ts

Modern Restaurant Management

Quick-service restaurants maintain a steady customer satisfaction score of 79 (on a 100 point scale), while full-service restaurants — despite slipping 2 percent to 82 — remain one of the highest-rated industries in the Index, according to the American Customer Satisfaction Index (ACSI®) Restaurant and Food Delivery Study 2025.

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Value Is the New Battleground for Loyalty

Modern Restaurant Management

based diners who recently ordered from a QSR, fast-food or fast-casual chai also found that value is about more than just price. Diners are looking for a better overall experience, from streamlined ordering to more inviting restaurant environments. One of the most notable shifts is the growing demand for self-service kiosks.

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Restaurant Giants Declare War on Digital Chaos

Modern Restaurant Management

A customer in Miami should bite into the same perfectly seasoned burger that delights diners in Seattle. One location might offer seamless mobile ordering, while another struggles with glitchy payment systems, creating inconsistencies that can frustrate customers and impact revenue.

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MRM EXCLUSIVE: Restaurant Guests Expect Seamless Tech

Modern Restaurant Management

Restaurant operators need to embrace menu and technological innovations in order to meet guest expectations this holiday season, according to the Fall/Winter Trend report: a report produced by Provoke Insights in collaboration with Modern Restaurant Management (MRM) magazine. "Our The study was in-field in Sept-Oct 2024.

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MRM Research Roundup: Holiday Spending, Franchise Optimism, and Pickle Energy

Modern Restaurant Management

This final edition of Modern Restaurant Management (MRM) magazine's Research Roundup for 2024 features news of operator challenges and priorities, delivery trends, wages and hourly worker considerations. This is according to a survey conducted by TD Bank at the 2024 Restaurant Finance and Development Conference in Las Vegas, Nevada.