Modern Restaurant Management

MARCH 11, 2025

"As awful as it was, the pandemic pushed restaurants to completely rethink their operations in order to survive, and some of the changes they made during the pandemic have continued to be beneficial to those restaurants and industry at large." The pandemic made speed, accuracy, and seamless ordering non-negotiable.

Mobile Ordering 418

Mobile Ordering Kitchen Safety Fine Dining Food Safety 418

Qu

MARCH 28, 2025

Joined by AWS experts Clint Hahn and Kawshik Sarkar, Hudda discussed how Qu’s early implementation of Edge computing in 2020 has transformed operations for large restaurant chains, creating unparalleled resilience and intelligence. Edge devices process orders locally, eliminating cloud processing delays and network latency issues.

Fast Casual 52

Fast Casual Technology Point of Sale Mobile Ordering 52

Rocket Fuel

FEBRUARY 19, 2025

YOY and up 372% since 2020 Mobile is up 66.9% YOY and 285% since 2020 With delivery and mobile orders skyrocketing, DSPs will continue to be a major part of the QSR ecosystem. Of course, this trend also signals a rise in the amount of money lost to canceled and adjusted delivery orders.

2025 52

2025 Mobile Ordering Employee Relations Delivery 52

Modern Restaurant Management

FEBRUARY 11, 2021

Mobile orders were expected to drive $38 billion in restaurant revenue in 2020. What’s more, digital consultancy Mobiquity in June 2020 reported a 36 percent year-over-year increase in the number of restaurant mobile app reviewers who said it was their first time using such an app. Dining/fast food/take out.

Mobile Ordering 493

Mobile Ordering Online Ordering Ordering Customer Experience 493

Modern Restaurant Management

APRIL 13, 2022

To combat these obstacles among countless others, leaning on point-of-sale (POS) solutions can empower restaurants to quickly leverage new features to maximize profits in a fluctuating service economy. Maximizing your POS system would make your restaurant more competitive in a market that is struggling to retain workers.

POS 539

POS Food Supply Mobile Ordering Point of Sale 539

Modern Restaurant Management

JULY 15, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features Grubhub's State of the Plate 2020 trend report, the fragility of "open," di g ital resilience and brand intimacy. State of the Plate 2020 – top foods across various cities. Top Foods of 2020. Financial Trends Insights.

2020 488

2020 Mobile Ordering Point of Sale Food Supply 488

Modern Restaurant Management

AUGUST 17, 2020

Forty percent of those surveyed in the US and 39 percent in the UK said they would feel safer if they could view the menu from their mobile device, while 35 percent in the US versus 31 percent in the UK would like to be able to pay in the same manner. The US and UK also varied on how they wanted to retrieve take-out orders.

2020 493

2020 Mobile Ordering Loyalty Program Food Safety 493

Modern Restaurant Management

JANUARY 13, 2020

Now that the new year is here, it’s the perfect time for restaurant operators to review their 2019 performance and identify areas that can be improved in 2020. Specifically, restaurant operators will want to look at data insights from their POS system, customer transactions, and payroll to identify 2020 goals.

2020 364

2020 Website Management Online Ordering Point of Sale 364

ChowNow

JULY 17, 2020

We’re excited to officially announce that ChowNow’s online ordering technology integrates with Square’s point of sale system, uniting our two platforms into a single, streamlined option for your restaurant. . When it comes to POS providers, we know that Square has proven to be so valuable for the restaurants we work with.

POS 329

POS Online Ordering Mobile Ordering Point of Sale 329

Modern Restaurant Management

DECEMBER 5, 2022

Before the pandemic, many restaurants across the country experimented with contactless order and payment solutions but did so with a relative lack of urgency. Contactless payments have become the industry standard and the future of ordering and payment solutions for restaurants of all sizes.

Mobile Ordering 563

Mobile Ordering Loyalty Program Employee Relations Customer Experience 563

Modern Restaurant Management

DECEMBER 20, 2021

A good mobile experience. Creating a contactless ordering experience for guests at your restaurant is important in order for your business to stay competitive and profitable. Restaurants have endless third-party ordering app options, but those do come with a price, approximately five-twenty percent of each sale.

Mobile Ordering 568

Mobile Ordering Online Ordering Consumer Goods Customer Experience 568

Modern Restaurant Management

OCTOBER 26, 2021

Most notably is the shift to mobile and the way in which consumers patronize their favorite restaurants. Of course, delivery also spiked, but the underlying thread between each of these dining preferences is the use of mobile for ordering and pick-up. It’s more about mobile ordering and the experience.

Mobile Ordering 546

Mobile Ordering Download Customer Experience Fast Casual 546

Modern Restaurant Management

OCTOBER 13, 2022

When customers are paying higher prices but wait a long time for their order or receive the wrong items, it casts a more negative impression on their experience and can keep them from visiting again. By using a POS system, customers, waiters and cashiers reduce their chances of errors when entering orders.

Technology 450

Technology Loyalty Program Mobile Ordering Download 450

Modern Restaurant Management

JANUARY 12, 2022

Early in the pandemic, 72 percent of operators invested in delivery and mobile/online ordering to boost revenue during mandated stay-at-home orders according to TD's 2020 survey, and it appears the popularity of these offerings is here to stay. Investment in delivery and mobile ordering pays off.

2022 539

2022 Mobile Ordering Guest Recovery Point of Sale 539

Modern Restaurant Management

FEBRUARY 3, 2022

“While our findings reveal just how much has changed since our 2020 report, they also show how resilient FSRs have been throughout these extraordinary times. POS and Payments : Restaurateurs wasted no time investing in new point-of-sale (POS) and payments solutions to help them navigate the pandemic.

Loyalty Program 486

Loyalty Program Online Ordering Cash Management Point of Sale 486

Modern Restaurant Management

JUNE 24, 2020

Square is launching On-Demand Delivery for Square Online Store where sellers can dispatch a courier through delivery partners for orders placed directly on their website. This approach is often expensive because these platforms charge a commission to fulfill the delivery for each order. On-Demand Delivery for Square Online Store.

Guest Recovery 539

Guest Recovery Kitchen Safety Mobile Ordering Food Safety 539

Modern Restaurant Management

AUGUST 5, 2020

and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. in-restaurant dining and online ordering for pickup or delivery), which can be leveraged to drive highly customized campaigns using a built-in marketing solution.

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

Modern Restaurant Management

SEPTEMBER 28, 2023

From the way we place orders to how they’re prepared, every facet of the food service sector is being touched by technology. Online Ordering Systems and Delivery Apps It’s believed that the global online food delivery market is estimated to be $130.2 billion and is expected to grow to $223.7 billion by 2027.

Technology 491

Technology Online Ordering Mobile Ordering Customer Service 491

Modern Restaurant Management

MARCH 23, 2020

By implementing Pay-at-the-Table technology, restaurant owners are saving their servers both literal steps between the diner’s table and payment station and figurative steps involving inputting checks into the POS system, handling receipts and adjusting for gratuity.

Technology 398

Technology Loyalty Program Customer Experience Mobile Ordering 398

Modern Restaurant Management

AUGUST 12, 2021

In the beginning of 2020, no one could have predicted where the restaurant and quick service restaurant (QSR) industry would be today. When the pandemic hit and indoor dining was prohibited, the demand for online ordering, curbside pickup and drive-thru usage skyrocketed. Four Tech Solutions to Improve Guest and Employee Experiences.

Employee Relations 493

Employee Relations Customer Experience Customer Service Mobile Ordering 493

Modern Restaurant Management

MAY 19, 2021

Operations were changed to support delivery, mobile ordering, drive-thru, and self-service. Whether it is a customer connecting to the restaurant, a kitchen to a delivery partner or the POS to the processor, strong network connectivity is critical to smooth operations. Adaptation was key to survival.

Mobile Ordering 491

Mobile Ordering Technology Online Ordering Customer Service 491

Modern Restaurant Management

DECEMBER 20, 2023

Many dining establishments found ways to use AI to track and flag stock quantities, automate schedule-making for staff, implement customer service chatbots and process online orders. Many rules that held true prior to 2020 no longer apply, so restaurant owners are exploring new boundaries that resonate with the post-pandemic world.

2023 492

2023 Loyalty Program Mobile Ordering Consumer Goods 492

Modern Restaurant Management

JUNE 28, 2023

In order to address this, Capterra says businesses should reassess their POS software, leverage insights to better understand what customers think is appropriate, and use these learnings to customize the shopping experience. Very few consumers are willing to tip for takeout and drive-thru orders.

Customer Service 450

Customer Service Mobile Ordering 2023 Customer Experience 450

Modern Restaurant Management

NOVEMBER 5, 2020

With these guidelines in mind, contactless technologies are finding their calling in the pandemic environment as they enable customers to use their own mobile devices, thereby greatly reducing contact or touching, as the name would suggest. If 2020 has taught us anything, it is that the future is unpredictable.

Technology 460

Technology Guest Recovery Customer Experience Mobile Ordering 460

7 Shifts

SEPTEMBER 20, 2021

The first technologies that restaurants often invest in are the cloud-based point of sale (POS) systems and payroll processing. Scheduling software like 7shifts can also pull data from your POS to track labor against sales and get a more accurate picture of your labor cost—saving your restaurant money and time. Seamless/Grubhub.

Technology 370

Technology Front of House Social Media Back of House 370

7 Shifts

AUGUST 20, 2020

They include: Labor management software Order management software Inventory management software Guest engagement software Contactless, mobile payment processors 5 Tools to Use to Increase Operational Efficiency in Restaurants Did you know that 48% of restaurants use three or more tech vendors?

Technology 293

Technology Mobile Ordering Dietary Restrictions Online Ordering 293

Modern Restaurant Management

DECEMBER 9, 2020

years , including by 12% in Q2 2020, when every other economic indicator was contracting. For restaurants in particular, subscription programs can have a multiplier effect on check average – MyPanera+ Coffee members, for example, are adding high-margin goods like bagels, muffins and breakfast sandwiches to their coffee orders as well.

Loyalty Program 484

Loyalty Program Customer Service Consumer Goods Online Ordering 484

Modern Restaurant Management

FEBRUARY 18, 2020

We’re seeing massive disruption to front-of-house systems, too, delivering personalized guest experiences from order to payment to final delivery. You can see which other restaurants they frequent, too, and the types of items they order from those places. Christopher Baron of RedBaron Consulting.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

MAY 27, 2020

With thousands of restaurants forced to close their dining rooms, and millions of Americans facing sudden unemployment, GroupRaise saw an opportunity to mobilize its 10,000+ restaurant partners along with their communities to offer those who are able a chance to support both local business and food distribution to at-risk families.

Food Safety 441

Food Safety Kitchen Safety Mobile Ordering Guest Recovery 441

Modern Restaurant Management

SEPTEMBER 23, 2020

While the company has products specifically designed for each vertical, such as appointments, eCommerce, online ordering and reservation management, its uniqueness lies in offering high-powered capabilities that every business needs. These include marketing, website development, omnichannel payments and point-of-sale (POS) solutions. "We're

Serving 517

Serving White Paper Food Recycling 517

7 Shifts

SEPTEMBER 16, 2020

7shifts #open4business #denverdrag #hamburgermarysdenver A post shared by Hamburger Mary’s Denver (@marysdenver) on Jul 24, 2020 at 12:41pm PDT. The coffee shop has two brick and mortar locations and a mobile cart called Teeny the Trolley. If you haven’t been out to see us yet, what are you waiting on, Mary??

Airlines 370

Airlines Food Safety Mobile Ordering Website Management 370

Modern Restaurant Management

APRIL 2, 2020

Experienced a decrease in wages or loss of job on or after March 10, 2020. Rally for Restaurants is a grassroots movement built to support local restaurants and stimulate cash flow by encouraging consumers to order takeout and delivery so the foodservice community can count on the income to keep their businesses running. restaurants.

Employee Relations 516

Employee Relations Healthcare Online Ordering Customer Service 516

Modern Restaurant Management

MARCH 16, 2020

data highlights: Usually, QSR brands see a dip in traffic from the last week of February to the first week of March, but three of the eight saw those fortunes turn in 2020. 17 percent said they were just avoiding dining-in (opting to pick-up or have food delivered), with 10 percent appearing to lean toward Ordering for Pickup only.

Mobile Ordering 306

Mobile Ordering Online Ordering Point of Sale POS 306

Focus POS

APRIL 21, 2020

According to the National Restaurant Association, guests prefer to interact digitally with eateries, by ordering, paying, specifying pickup or delivery and saving order preferences under their customer profiles. Restaurant cloud POS software can future-proof your business and add functionalities that are intuitive, reliable and mobile.

POS 164

POS Mobile Ordering 2030 Customer Experience 164

Modern Restaurant Management

JULY 14, 2020

The deployment will test speeds in production, taste, quality and operational optimization with backend POS integration. They are offering $0 delivery fees** from all merchant partners in DoorDash’s program to support Black-owned businesses on DoorDash and Caviar through the end of 2020.

Mobile Ordering 410

Mobile Ordering Certification Loyalty Program Kitchen Safety 410

Modern Restaurant Management

DECEMBER 27, 2019

“We’re thrilled that Appetize and Restaurant365, two leaders in cloud-based restaurant solutions, have partnered to deliver a single streamlined POS, accounting, and operations platform for restaurants to maximize revenues.” " Appetize Partners with Restaurant365. ” Snackpass Secures Funding.

Mobile Ordering 309

Mobile Ordering Customer Service Point of Sale Customer Experience 309

7 Shifts

DECEMBER 16, 2022

They have been featured in QSR magazine's “ 40/40 List of America's Hottest Startup Fast Casuals" for 2020 and made Atlanta Business Chronicle's “Fastest Growing Companies” in 2022 list. needed a team management tool that would work with the tools they already had in place, like Revel POS and the ADP Workforce Now payroll platform.

Mobile Ordering 370

Mobile Ordering Leadership Fast Casual Communication 370