Modern Restaurant Management

SEPTEMBER 16, 2020

Since April, our team at Revenue Management Solutions (RMS) has been asking consumers how they are interacting with restaurants. Delivery, takeout and drive-thru. 5-11 with 800 US respondents, one in three (36 percent) consumers reported using delivery, takeout and drive-thru “more or much more” vs. pre-pandemic.

Delivery 203

Delivery Loyalty Program Online Ordering Dine-in 203

7 Shifts

DECEMBER 17, 2020

Customer retention is important because it measures how good your restaurant is at making your customers happy and bringing them back in the door (or ordering delivery). Once every few days, add that info to a spreadsheet of customer relationship management software like Constant Contact or HubSpot. Why is customer retention important?

Loyalty Program 370

Loyalty Program Social Media Email Marketing Customer Service 370

Modern Restaurant Management

NOVEMBER 2, 2020

Owning the delivery revenue stream. Delivery has become a staple for restaurants who never thought it would have to be. A large number of restaurants launched their own delivery service just to stay afloat during the pandemic. Of the restaurants surveyed, 27 percent launched their own delivery service. Menu price changes.

2020 221

2020 Mobile Ordering Hotels Food Safety 221

Modern Restaurant Management

DECEMBER 20, 2023

Each year, Modern Restaurant Management (MRM) magazine asks experts for their views on the state of the industry. Many rules that held true prior to 2020 no longer apply, so restaurant owners are exploring new boundaries that resonate with the post-pandemic world. Here are some of their insights. Click here for the first part.

2023 197

2023 Loyalty Program Mobile Ordering Consumer Goods 197

Modern Restaurant Management

AUGUST 17, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features consumers' dining desires, the power of personalization and the untapped opportunity in localized marketing. Restaurants vs. delivery services. Personalization Drives Brand Loyalty. COVID-19 Consumer Dining Trends.

2020 197

2020 Loyalty Program Mobile Ordering Fast Casual 197

Restaurant365

NOVEMBER 26, 2019

Restaurant management software can streamline restaurant operations, helping you become more efficient and profitable. However, not all restaurant management systems are created equal — and the tools you have access to can play a large role in your success. Cloud-based management. User-friendly order management.

2020 117

2020 Management Management Mobile Ordering 117

Modern Restaurant Management

JUNE 30, 2021

There is no doubt that 2020 was a transformative year for the restaurant industry. Mobile-Based Loyalty Programs. It is no surprise that the rollout of loyalty programs is all around us, with companies like McDonald’s, Burger King and Taco Bell all providing this offering to their customers.

Loyalty Program 203

Loyalty Program Mobile Ordering Kitchen Safety Customer Service 203

Modern Restaurant Management

JANUARY 31, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features an economic report from Yelp, super Super Bowl stats, delivery trends, megatrends, best cities for BBQ and top venues. Oregon, Delaware, and Oklahoma are expected to fall in the first quarter of 2020, along with continued declines from D.C.

2020 192

2020 Loyalty Program Point of Sale 2019 192

ChowNow

SEPTEMBER 23, 2020

With reduced staff and higher operational costs, flexible restaurant management software helps restaurateurs adapt quickly to new challenges. The biggest factor that we’ve seen is a huge spike in restaurant delivery and takeout software. What restaurant management software will be critical for restaurants in 2021?

Management 148

Management Management Loyalty Program Mobile Ordering 148

Modern Restaurant Management

NOVEMBER 23, 2021

Today’s restaurant guests are more selective about their dining experiences, and boosting customer loyalty is crucial as restaurants shift into this next phase of service and look toward the holidays. Customers now expect more than a simple rewards program or general mailing list. Enhancing the In-Person Experience.

Loyalty Program 189

Loyalty Program Email Marketing Customer Experience Seasonal Menu 189

Focus POS

DECEMBER 11, 2019

Approaching 2020, restaurants need to make a conscious shift toward offering future-facing operations with the ability to meet the expectations of their customers. Online and mobile ordering adds value and convenience to the customer journey— 40% of customers prefer to order online for quick pickup and delivery. Loyalty Perks.

Customer Experience 136

Customer Experience 2020 Loyalty Program Fast Casual 136

Modern Restaurant Management

DECEMBER 21, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry insiders for their perspection on 2020: What lessons did you learn and what do you feel the restaurant industry learned this year? Relay's technology dispatches couriers to restaurants who have pending delivery orders. Here are their responses.

2020 180

2020 Online Ordering Fast Casual Point of Sale 180

Modern Restaurant Management

APRIL 15, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the dismal March restaurant sales, security, loyalty, trends and teen consumer behaviors. This indicates that free delivery is quickly becoming an expectation or at least a defining reason for choosing one brand over another.

2020 196

2020 Fast Casual Point of Sale Online Ordering 196

Modern Restaurant Management

JANUARY 13, 2020

Now that the new year is here, it’s the perfect time for restaurant operators to review their 2019 performance and identify areas that can be improved in 2020. Specifically, restaurant operators will want to look at data insights from their POS system, customer transactions, and payroll to identify 2020 goals.

2020 189

2020 Website Management Online Ordering Point of Sale 189

Modern Restaurant Management

DECEMBER 30, 2021

The nature of restaurant management is a pendulum; each year operators swing back and forth to prepare for challenges and take advantage of new opportunities. Technology also allows for seamless delivery operations during colder months. We’ve seen it throughout 2020 and 2021, and now 2022 is seeing a new version of the same.

Loyalty Program 231

Loyalty Program 2022 Kitchen Safety Customer Experience 231

Modern Restaurant Management

JANUARY 22, 2021

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. ” The addition of INAA Restaurant Group marks the ninth multi-unit development agreement for Naf Naf since launching its franchising program in the second half of 2019.

Franchise 203

Franchise Franchising 2020 2021 203

Modern Restaurant Management

OCTOBER 13, 2022

Put Loyalty Rewards Into Customers’ Hands with a Branded Mobile App. Another way to increase the value of customers’ dining experience and increase return visits is to provide loyalty rewards with a custom, restaurant-branded mobile application. Consider Expanding Delivery Options in Your Market.

Technology 180

Technology Loyalty Program Mobile Ordering Download 180

Modern Restaurant Management

DECEMBER 5, 2022

Many restaurant owners and managers immediately invested in multiple technology solutions to stay afloat in 2020, with contactless order and payment solutions being the most important. This would allow owners to cultivate more personal relationships to increase customer loyalty and better market to each individual.

Loyalty Program 225

Loyalty Program Mobile Ordering Employee Relations Customer Experience 225

Modern Restaurant Management

DECEMBER 31, 2019

Modern Restaurant Management (MRM) magazine asked restaurant industry insiders and experts for their insights on what will impact restaurants in 2020 and the response was overwhelming. Rick Camac, Dean of Restaurant & Hospitality Management at the Institute of Culinary Education. Jim Collins, CEO at Kitchen United.

2020 138

2020 Kitchen Safety Consumer Goods Point of Sale 138

Modern Restaurant Management

SEPTEMBER 1, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features a Restaurant Reckoning, what customers expect from delivery and a wine awakening. Leveraging Data to Build Loyalty. Nearly half of these diners (48 percent) would share data to receive delivery or pick-up promotions or offers.

2020 189

2020 Food Safety Hotels Dine-in 189

Modern Restaurant Management

FEBRUARY 1, 2022

Since the first panic-inducing months of the pandemic in 2020, the restaurant industry has proven to be far more resilient than people would have expected. Smart QSR and fast casual chains like Chipotle and Shake Shack reconfigured their strategies to lean heavily into delivery apps, digital ordering, and loyalty programs.

Fast Casual 197

Fast Casual Dine-in Casual 2022 197

Modern Restaurant Management

JULY 13, 2022

For example, replacing physical menus with QR codes has become exponentially popular since the start of the pandemic with one firm reporting a 750 percent increase in downloads between 2020 and 2021. Maximizing this opportunity for free marketing is key to developing deep relationships with customers and building customer loyalty.

Franchise 214

Franchise Franchising Operations Loyalty Program 214

Open for Business

MAY 9, 2023

Third-party delivery is booming like never before. In 2020, third-party delivery exploded because it gave restaurants a vital revenue stream during the pandemic. But even now that guests have long since returned to on-premise dining, demand for delivery remains high and shows no signs of going anywhere. billion by 2027.

Delivery 78

Delivery 2023 Loyalty Program Customer Service 78

Modern Restaurant Management

MARCH 1, 2022

Revenue Management Solutions released its analysis of US quick-service restaurant (QSR) performance for 2021. Surprisingly, 2021 traffic also was even with or slightly lower when compared to the highly volatile 2020. Delivery, which has become a flashpoint for customers and operators, has steadily decreased since its peak in 2020.

Loyalty Program 183

Loyalty Program Mobile Ordering Download Food Order 183

Modern Restaurant Management

SEPTEMBER 30, 2020

13 percent said it was because they now prefer takeout/delivery. Takeout and delivery: a fast-growing and critical component for restaurant success. Most important factors when it comes to the takeout and delivery. Earning rewards for dining out or ordering takeout/delivery is becoming even more important to consumers.

2020 189

2020 Mobile Ordering Guest Recovery Customer Service 189

Modern Restaurant Management

FEBRUARY 3, 2022

Seventy-four percent of full service restaurants (FSRs) managed to maintain or increase their sales during the pandemic; however, profit margins in 2021 declined to 10 percent, compared to 12 percent in 2019, according to third annual State of Full Service Restaurants Report released by TouchBistro.

Loyalty Program 194

Loyalty Program Online Ordering Cash Management Point of Sale 194

Modern Restaurant Management

DECEMBER 9, 2020

Full-service restaurants pivoted quickly to curbside pickup, takeout and delivery. years , including by 12% in Q2 2020, when every other economic indicator was contracting. Case in point: the Pret A Manger program costs $26.60 That path lies in innovation and adaptation, both of which restaurants have demonstrated in spades.

Loyalty Program 193

Loyalty Program Customer Service Consumer Goods Online Ordering 193

Modern Restaurant Management

JANUARY 12, 2021

According to Upserve’s 2020 State of the Restaurant Industry Report, the industry will collectively lose $240 billion, with casual dining sales volume down by 60 percent and fast casual down 50 percent. The question is, how can restaurants accomplish this on a consistent basis, especially with so many delivery channels in play?

Fast Casual 164

Fast Casual Food Safety Loyalty Program Customer Experience 164

Modern Restaurant Management

DECEMBER 28, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their opinions on what we can expect in 2021. Delivery and take-out will continue to be the most popular way consumers will get their restaurant meals in a COVID and post-COVID world. Change management needs to be a top priority. Lavu CEO Saleem S.

2021 230

2021 Mobile Ordering Loyalty Program Kitchen Safety 230

Modern Restaurant Management

NOVEMBER 17, 2020

Online ordering is obviously huge in 2020, and customers are craving comfort food when they’re ordering in, according to Upserve’s new 2020 State of the Restaurant Industry data collected from the company's 10,000+ restaurant customers. The most important factor for Americans to join a brand loyalty program?

2020 161

2020 Mobile Ordering Online Ordering Merchandise 161

7 Shifts

NOVEMBER 3, 2021

million in 2020 alone. With the rising importance of restaurants owning their guest data (and not giving it away to 3rd party delivery platforms), many restaurants are collecting large swags of guest data that present a risk for a restaurant. If you ever get a strange message from your manager or GM, you could be a target!

Audits 370

Audits POS Loyalty Program Information 370

Modern Restaurant Management

JANUARY 22, 2021

Marketing a restaurant looks completely different today than it did heading into 2020. The privacy landscape underwent numerous changes in 2020 and will continue to evolve into 2021. A majority of restaurants have shut down in-person dining and are relying more heavily on online orders and delivery. Find the Right Channels.

Marketing 203

Marketing Email Marketing Loyalty Program Point of Sale 203

Modern Restaurant Management

MAY 1, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features COVID-19 crisis statistics and surveys about third-party delivery, guest expectations, QSR reliance and more. Takeout and delivery increased 300X in a couple of weeks relative to reservations and wait list on Yelp. Yelp Economic Average.

2020 191

2020 Fast Casual Food Safety Guest Recovery 191

Modern Restaurant Management

JANUARY 12, 2022

Early in the pandemic, 72 percent of operators invested in delivery and mobile/online ordering to boost revenue during mandated stay-at-home orders according to TD's 2020 survey, and it appears the popularity of these offerings is here to stay. Investment in delivery and mobile ordering pays off.

2022 215

2022 Mobile Ordering Guest Recovery Point of Sale 215

Restaurant365

NOVEMBER 19, 2019

To prepare for the new year, restaurant owners, operators, and managers need to start planning now. Here are the top 10 operational challenges restauranteurs should expect in 2020: 1. New training methods focus on thorough cross-training, an emphasis on company mission and values, and solid management team structures.

Operations 92

Operations 2020 Mobile Ordering Social Media 92

Modern Restaurant Management

JUNE 29, 2023

Technology Has Leveled the Playing Field in Hospitality For many years, you had restaurants that did delivery and restaurants that didn't. 2020 fast-tracked the adoption of omnichannel for even the most traditional dine-in establishments. Some restaurants were able to implement omnichannel strategies to stand out from the crowd.

Hospitality 88

Hospitality Loyalty Program Online Ordering Mobile Ordering 88

Modern Restaurant Management

JANUARY 13, 2021

The old nursery rhyme, “Jack be nimble, Jack be quick” could sum up the actions of successful restaurant operators in 2020. ” Insight #1: 30 percent of respondents reported using drive-thru and takeout more or much more than pre-pandemic, and 25 percent increased their use of delivery.

2021 195

2021 Fast Casual Consumer Goods Loyalty Program 195