Modern Restaurant Management

DECEMBER 21, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry insiders for their perspection on 2020: What lessons did you learn and what do you feel the restaurant industry learned this year? The unfortunate reality is that customers aren’t comparing the curbside or app ordering process of Denny’s to McDonalds.

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2020 Online Ordering Fast Casual Point of Sale 180

Modern Restaurant Management

APRIL 13, 2022

A fragmented supply chain is also increasing ingredient costs, leading restaurants to balance staff churn with a changing menu to keep revenue consistent. Monitoring Supply Can Curb Waste and Loss. With many restaurants running with limited staff, automating delivery allows your staff to focus on higher-priority tasks.

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POS Food Supply Mobile Ordering Point of Sale 215

EATER

JANUARY 21, 2021

It’s probably not Uber Eats, Postmates, or Grubhub 2020 was an undeniably big year for food delivery. Not only was it convenient, it was also an ethical imperative: If you wanted to see your favorite restaurant survive, you needed to order out. When did delivery apps get so powerful? Delivery apps hurt restaurants.

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Delivery Customer Service Food Order Online Ordering 129

Modern Restaurant Management

AUGUST 17, 2020

Fatigued by cooking at home, consumers are anxious to dine at their favorite restaurants according to a new Oracle Food and Beverage study. Thirty-nine percent of those in the US and 36 percent in the UK ordered more frequently from their local restaurant than before the crisis. "Throughout Restaurants vs. delivery services.

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2020 Loyalty Program Mobile Ordering Fast Casual 197

Modern Restaurant Management

FEBRUARY 16, 2021

With many restaurants closed for in-person dining on and off throughout the pandemic, the food service industry shifted to delivery and takeout as a business imperative. According to SEC filings, food delivery apps experienced tremendous growth in 2020 earning a combined $5.5 billion from the same period in 2019.

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Food Safety Recycling Restaurant Law Front of House 223

EATER

MAY 5, 2021

The pandemic has forced restaurants to accommodate delivery in order to stay relevant. This is Eater Voices , where chefs, restaurateurs, writers, and industry insiders share their perspectives about the food world, tackling a range of topics through the lens of personal experience. Tricky_Shark/Shutterstock.

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Delivery Back of House Food Order Online Ordering 119

Modern Restaurant Management

AUGUST 5, 2021

It’s not enough just to recover, retail and specifically restaurants and the food industry are compelled to pivot, adapt and create a model that will endure. Here are five trends in the restaurant industry to consider post-COVID: Labor Supply, Wages and Automation. million since the start of the pandemic.

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Food Truck Retail Mobile Ordering Food Safety 215

Culinary Cues

JUNE 14, 2022

Let’s begin with some facts about the business of serving food: There are more than 1 million restaurant locations in the United States. Supply chain challenges are not going away as production and logistics catch-up. Why would I choose to support a locally owned restaurant? 64% of those independent restaurants were “full-service”.

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Fine Dining Food Supply Customer Service Presentation 468

Modern Restaurant Management

JANUARY 12, 2022

Early in the pandemic, 72 percent of operators invested in delivery and mobile/online ordering to boost revenue during mandated stay-at-home orders according to TD's 2020 survey, and it appears the popularity of these offerings is here to stay. Investment in delivery and mobile ordering pays off.

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2022 Mobile Ordering Guest Recovery Point of Sale 215

Modern Restaurant Management

OCTOBER 13, 2022

While many diners understand the tough times restaurants are going through, they are also feeling their dollars stretch and want to see the value of their money reflected in the food and service they receive. By using a POS system, customers, waiters and cashiers reduce their chances of errors when entering orders.

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Technology Loyalty Program Mobile Ordering Download 180

Culinary Cues

JANUARY 8, 2021

We all knew that the restaurant industry was in need of a structural overhaul, we (those of us affiliated with the business) were well aware of the cogs in the chain, and the years of rust that had accumulated on systems and organization, but it took the pandemic of 2020/21 to shout out: THE TIME IS NOW! If this is your M.O.

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Modern Restaurant Management

FEBRUARY 4, 2022

Though many of the market forces that shaped the restaurant industry in 2021 were closely linked to disruption from the pandemic's onset in 2020, 2022 brings new challenges — and opportunities. Unprecedented labor and supply chain pressure will drive most of the restaurant trends that will define 2022, industry analysts say.

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2022 Customer Service Online Ordering Website Management 218

Cheetah

SEPTEMBER 8, 2021

The relationship between SMB restaurants and major food distributors has always been shaky. Some restaurants working with Sysco are reporting outright cancellations via cold text messages, leaving them scrambling for produce and supplies. No doubt, everyone across the food industry is weathering unprecedented hard times.

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Food Food Supply Franchise Franchising 148

The Food Corridor

MAY 7, 2020

Two common themes are food businesses transitioning to online ordering for delivery or curbside pickup, and others turning to an ecommerce model. Transition to Food Delivery or Ecommerce. Create a Streamlined Delivery Menu. Your delivery menu needs to be focused and full of favorites. Online Ordering.

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Delivery Food Online Ordering Email Marketing 98

Modern Restaurant Management

JANUARY 5, 2022

The 2020 COVID-19 pandemic and its echoing effects have heavily impacted the restaurant industry, and as a result it continues to experience many restrictions. Indoor dining closures, staff shortages and the supply chain are ongoing issues, especially as the Delta and Omicron variants continue to spread.

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Technology Front of House Online Ordering Back of House 167

Modern Restaurant Management

SEPTEMBER 15, 2021

78 percent of Canadians have ordered delivery within six months prior to the survey. 78 percent of Canadians have ordered delivery within six months prior to the survey. Quebec ordered delivery the most, with 84 percent saying they had ordered within the last six months. Delivering Excellence.

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2021 Loyalty Program Retail Online Ordering 178

ChowNow

NOVEMBER 18, 2020

2020 has put a spotlight on delivery. Dining room closures nationwide due to the COVID-19 pandemic has made delivery a critical part of business operations. Many restaurateurs have been left to evaluate the best food delivery service for their restaurant. . But not all food delivery services are created equal.

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Delivery Food Customer Service Customer Experience 78

Modern Restaurant Management

AUGUST 25, 2021

Throughout the paused activity of 2020 and 2021, people everywhere were reminded of the delicate ecosystem that exists between individuals and their communities, as well as between people and their planet. Problems with supply left a deficit of some items and a surplus of others. Using less delivery packaging is a great way to begin.

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Operations Ordering Sustainability Food Supply 197

EATER

SEPTEMBER 29, 2021

Free grocery delivery has served to cloak the human cost of labor, leading consumers to expect a free service that was never really free If going to the grocery store and having groceries delivered costs pretty much the same amount of money, why would anyone go to the grocery store ever again? Marekuliasz/Shutterstock.

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Delivery Email Marketing Food Food Supply 98

Modern Restaurant Management

MARCH 31, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features foot traffic analysis due to the COVID-19 outbreak, food trends evolving due to Coronavirus and changing shopping behavior. New York businesses saw a decline beginning as early as March 9, 2020 and now show a 61 percent YOY decline.

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2020 Food Safety Kitchen Safety Consumer Goods 112

Modern Restaurant Management

OCTOBER 27, 2020

We’ve seen entire states reopen and re-close in short order due to spikes in cases. It’s a giant expense to gear up to reopen, invest in perishable supplies, rehire staff, upgrade safety measures … all just to close up shop again. Go All In on Digital Delivery. Simple online ordering. An easy to use app.

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Innovation Hiring Mobile Ordering Kitchen Safety 223

Modern Restaurant Management

OCTOBER 22, 2020

New restaurant and food businesses are opening at pre-pandemic levels, with the number of new openings increasingly more in line with 2018 and 2019 volumes, according to third quarter data for the Yelp Economic Average (YEA) report. New restaurant openings in Q3 2020 are only down 10 percent compared to Q3 2019.

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Food Supply Food Truck 2019 Back of House 198

7 Shifts

DECEMBER 17, 2020

Customer retention is important because it measures how good your restaurant is at making your customers happy and bringing them back in the door (or ordering delivery). The simplest way to collect customer data in a quick-serve or fast-casual restaurant is to have customers supply it on a sheet of paper at the register.

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Loyalty Program Social Media Email Marketing Customer Service 370

The Restaurant Times

JULY 16, 2021

As dine-in facilities kept shutting down, online delivery saw a surge on the back of public health advisories. Even though the industry has suffered heavy losses, the online restaurant food delivery market is playing a lead role in terms of recovery. Now the delivery is faster and safer, thanks to a number of new technologies.

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Delivery Marketing Social Media Food 59

Modern Restaurant Management

DECEMBER 14, 2021

According to the National Restaurant Association’s State of the Industry report, 68 percent of customers say they are more likely to purchase takeout or delivery of food than they were before the pandemic. Food and beverage sales in the restaurant and foodservice industry are projected to total $789 billion in 2021, up 19.7

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2022 Employee Relations Outdoor Fast Casual 203

EATER

JUNE 10, 2022

Remember the great bean shortage of 2020? Our pandemic food timeline is here to remind you The last two-plus years have radically altered just about every aspect of how we eat. March 2020. The grocery delivery app explosion begins in earnest. To the surprise of no one, comfort food is in. April 2020.

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Food Supply 2022 Supplies 2021 93

Modern Restaurant Management

DECEMBER 17, 2021

In the wake of the pandemic, many restaurants have reshaped their entire approach to customer engagement prioritizing frictionless digital experiences, expanded delivery options, and increased health and safety precautions. Meanwhile, food service workers are in high demand. Order accuracy is a pivotal part of the diner experience.

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Loyalty Program Customer Experience Mobile Ordering Customer Service 188

Modern Restaurant Management

MAY 3, 2021

Still, QSRs are faced with daily challenges of disrupted supply chains, new consumer habits, and constantly changing regulatory mandates at the federal, state and local level. The NPD Group predicted that restaurant digital orders would triple in volume by the end of 2020 , with mobile leading the way. Digital Menu Boards.

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Technology Mobile Ordering Kitchen Safety Food Safety 197

Modern Restaurant Management

JANUARY 12, 2021

According to Upserve’s 2020 State of the Restaurant Industry Report, the industry will collectively lose $240 billion, with casual dining sales volume down by 60 percent and fast casual down 50 percent. The question is, how can restaurants accomplish this on a consistent basis, especially with so many delivery channels in play?

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Fast Casual Food Safety Loyalty Program Customer Experience 164

Perfect Daily Grind

MAY 17, 2022

And ultimately, as the coffee sector has developed, technology has become more important across the supply chain. When a certain time limit is reached for the order, the screen flashes, which helps with overall speed. “We From the operations side, the technological advancements in online ordering have been the biggest for us,” D.J.

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Technology Online Ordering Mobile Ordering Kitchen Safety 188

Modern Restaurant Management

AUGUST 11, 2020

Although people may be restricted from dining in your physical restaurant space, there are many virtual events your restaurant can take part in order to connect with past and future guests. These could include cocktails, food and beverage tastings, appetizers, main courses, desserts, event decor, and just about anything else you can think of.

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Events Entertainment Food Supply Equipment 212

Modern Restaurant Management

DECEMBER 28, 2020

Delivery and take-out will continue to be the most popular way consumers will get their restaurant meals in a COVID and post-COVID world. One, the new normal will become the old normal, and a takeout- and delivery-first model will become the standard in the restaurant industry. Here are their responses. To read part one, click here.

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2021 Mobile Ordering Loyalty Program Kitchen Safety 230

7 Shifts

AUGUST 6, 2021

On a micro level, forecasting helps a restaurant plan for inventory orders and how many employees need to work each shift to make and sell food. Adjust the forecast with any current factors that may increase or decrease your sales forecast, such as shifts in demand or supply. Why Should You Conduct a Restaurant Forecast?

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Seasonal Menu Point of Sale Inventory Food Supply 370

Cheetah

NOVEMBER 18, 2020

Over time, we learned that we share the same values of using fresh quality foods and giving to the community – that’s where our relationship started and that’s what it continues to build on. Zareen Kahn’s Mission to Change the Indian/Pakistani Food Experience. Authentic Food Cooked with Love. COVID-19 Can’t Stop Zareen’s.

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Ordering Food Supply Customer Experience Online Ordering 139

The Restaurant Times

FEBRUARY 22, 2022

Restaurant startup developments in recent years have included a variety of food delivery alternatives, company expansion, service innovation, extended online ordering, assemble-your-meal popup businesses, and many others. . The labour shortfall and supply chain constraints that plagued 2021 have persisted into 2022.

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2022 Front of House Cash Management Online Ordering 98

Modern Restaurant Management

AUGUST 31, 2021

From meal kit delivery to ghost kitchens and more, restaurant owners put on their creative hats during this time period. From poor ordering experiences to flooded phone lines , unsatisfactory communication during this transition time threatens to be a deal-breaker for restaurant-goers. Optimize the digital ordering experience.

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Customer Experience Customer Service Online Ordering Food Safety 192

Modern Restaurant Management

FEBRUARY 25, 2021

COVID-19 has been a devastatingly destabilizing force for the food service industry. But a few short weeks would change everything, from in-person dining to supply chain access to consumer standards regarding health, safety, and sustainability. Many brick-and-mortar spaces were repurposed as a place to package orders.

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Guest Recovery Online Ordering Point of Sale Retail 178