Remove 2020 Remove Customer Service Remove Online Ordering
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Customer Experience in the Restaurant Industry: Reflections and Predictions through an AI Lens

Modern Restaurant Management

Then, in 2020, we saw the restaurant industry go through a major digital upheaval, spurred by the COVID-19 pandemic. In 2022, with the introduction of ChatGPT, we saw restaurants – and just about everyother industry – look for ways to incorporate artificial intelligence within their customer operations.

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2025 Outlook: Experts Weigh In on Restaurant Trends and Challenges, Part One

Modern Restaurant Management

Steady Online Ordering Brings Food Waste, Donations to the Forefront of Priorities Ordering food online increases restaurant sales, but it also can potentially increase wasted food if proactive measures aren’t taken – for both the business and consumers at home.

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How Our Pop-Up Expanded to Serve a 10,000-Person Waitlist

EATER

Organize all your orders dine-in, online, and third-party and fulfill them in a flash, right from your POS. Pecking House , according to owner Eric Huang Where: New York City The growth: After leaving Eleven Madison Park in January 2020, Eric Huang began helping out at his familys Queens restaurant, Peking House.

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The Best Restaurant Technology Of 2025

ChowNow

Most of the restaurant technology tools operators use every day were first introduced years ago, but it wasnt until the 2020 Tech Boom, brought on by COVID-19, that widespread adoption became essential. Is online ordering inefficient? Experiencing over-ordering or last-minute shortages? Are labor costs too high?

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How to Attract More Guests to Your Restaurant in 2025

ChowNow

Are you doing all the right thingsserving amazing food, delivering top-notch service, crafting perfectly balanced drinksbut the tables still arent filling up like they should? Youre delivering a great dining experience, yet foot traffic remains inconsistent, online engagement is low, and new customers arent coming in as often as youd like.

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MRM Research Roundup: Destination Dining, Voice Commerce, and the Force of Fast Food

Modern Restaurant Management

Additionally, consumers continue to favor delivery transactions, which are up by 383 percent since 2020. In recent years, consumer behaviors have drastically changed to now preferring delivery services and an increased willingness to pay a premium for a seamless experience. billion transactions and $67 billion in sales in 2024.

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The Top 30 BBQ Spots in Mississippi Ranked

Restaurant Clicks

. #29 – Drake’s BBQ Source: Drake’s BBQ Drake’s BBQ in Greenwood, Mississippi, is a trusted local spot known for its slow-smoked meats, generous portions, and steady service. Customers often mention the ribs, wings, and sides like smoked cabbage and baked beans as standouts.